no laundry facilities.

no guest laundry?

there were no ports for wifi or to charge my phone.

floor room next to mechanical room where we heard a loud humming sound all night, broken toilet, kitchenette

free parking and no hold on credit card

we loved the frr laundry services

there was laundry and dryer for use 24 hrs, ice machine, a good small kitchen and large enough bathroom

complimentary laundry on site

have free laundry also provided with detergent

mins walk to north quicy train station, free guest laundry, free breakfast

the service its excellent........ and that we can do free laundry was amazing

station, 5 minutes to target, and stop & shops, 5 minutes to some local restaurants, free guest laundry, what

great breakfast spread and laundry facility

self service laundry was helpful to enable me to wash all

we were able to do a quick load of laundry while enjoying a nice breakfast of eggs, bacon, and french toast

room was apparently near the laundry room because in the morning while we were sleeping prior to checkout, you

124 is in between the laundry room and a staff lounge or something

she gave us a bay view room that smelled like smoke & near the hotel laundry area, noisy & smoke male rep was

our room was right by the laundry and it was very noisy

laundry on site was an excellent surprise also

loved the convenience of laundry room on our same floor

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

small face cloths no gym no pool no jacuzzi and i know why but that's the only thing i didn't

love the bar downstairs they have great food and drinks

small face cloths no gym no pool no jacuzzi and i know why but that's the only thing i didn't

cashier is the cleaning lady has the laundry person fix it

the staff convenience of laundry

it had a kitchen and price was very affordable , pet friendly, laundry room.

no ice maker, no atm to use laundry facility, no late check out.

laundry in facility that you can load money on card to wash/dry

quiet great laundry facility

laundry room available and washer use comes with detergent

being able to do laundry on site and buy water/snacks on site was a nice thing to have access to

wonderful staff, and a laundry facility!

loved the lounge, comfy chairs, cheery fireplace, immaculate laundry room, new carpeting, great beds and linens

there is a guest laundry room

raj was great and worked with us after a booking mistake. breakfast was great.

easy parking, rooms ok, possiblity to make instant coffee in rooms

of parking so happy to have breakfast it was delicious, different menu every am

more equipment in the gym?

no on-site laundry.

breakfast was awesome everyday we were there

lot's of parking space

girl (forget to ask for her name) they all go above to make our stay become so comfortable, the breakfast was

would like room service daily

my son had some clean wet clothes he wanted to dry but the laundry facilities were

the breakfast is nice! laundry and pool are also easy to access!

rooms were slightly dated. laundry machines were out of order

the convenience of having a laundry room and a small gym is the icing on the cake.?

there was also a laundry, and a small pool and small exercise room

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

great front desk laundry. coff3e is too strong

it was also nice not to have to pay for parking

the only thing was the pool was very chilly.

really like their common room with hot beverages and foods for sale (honor), laundry (free) and decently equipped

i really love that they have on site laundry and a nice gym to do a quick workout

having free laundry downstairs was a big plus

some floors smell (the carpets), the laundry amenity didn't work the entire stay i was there and it'll stayed

the laundry facilities were wonderful

no complimentry breakfast, no laundry on site

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

dirty laundry left for hours by the lifts

got new sheets delivered in a dirty laundry basket

great location outside of the city, close to the train station. small gym was a nice addition.

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

new clean great breakfast! all the staff were wonderful and helpful!

just wanted some vegan or vegetarian options without egg or meat for breakfast

all pools r stil closed.the gym is closed too.

room was clean. great breakfast options. location was perfect for easy access to highway.

it has a gym and laundry room for guests use

the laundry as we were in a long trip

great location! spacey room love being able to do my laundry and exercise at the same time

loved the laundry facilities on site and the breakfast every morning was exceptional

the laundry room and exercise room were both fairly priced and had good equipment

it has a laundry room

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

no kettle or cups for morning tea... the laundry service was not working.

bar should have been open as advertised

they had a fantastic gym

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

then during the night my sister hand wash her laundry im the tub, some how she forgot to shut the tub so it

helpful, kind and nice a large spacious room large bath good and varied breakfast free parking, laundry and pool

quiet room; walking distance to andrew t-station (red); next to southbay shopping center; coin-op laundry

the coin laundry wasn t properly working.

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

no in-house laundry service

was clean and quite friendly me bernard with the dread help us with the wifi cause we were having problem even

used the gym most days

loved the laundry facilities on 3 different levels

self service laundry, very helpful

clean had laundry facilities was within walking distance to the cruise port

staff was very friendly and they laundry facilities on three different floors. very clean

laundry facility was clean and easy to use

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

the breakfast was warm and nice

new, clean, free breakfast, beer on tap in the lobby, pool.

they didn t have wifi for more than than a day

very nice to have laundry facilities

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

are great - bikes, parking, grill in the outside space, laundry etc

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

i could use the credit for my laundry bill, if allowed

i like the easy to use laundry room, to be honest.

clean and modern and laundry!!

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

dry cleaning ridiculous but laundry facilities are on site

i loved the location, the hotel facilities and access it gym, laundry and pool

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

has a clean kitchen

perfect location, very clean, delicious breakfast and everyone was nice and friendly

sort of outdoor space for the kids to be loud and run around a bit

it s a basic hotel with wifi in the room but no laundry or room service etc

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

no laundry service facility

were not told that room service had to be requested

also wanted a late check out and was told i can only have an extra 30 minutes because they were fully booked

no laundry on site.

was disappointed with the peloton bikes in the gym

beds where extremely comfortable pool and hot tub was a nice relaxing getaway

friendly kind staff pool great starbucks super

jacuzzi is small and there were kids in it

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

king bed with mini kitchen and sofa bed

no ironing board or laundry facility!

the pool and the food

the hotel is very beautiful and clean. the pool and the pool bar are awesome

the gym space was also amazing and very clean

and enjoy the music (there was a dj playing), have some drinks… but the place was crowded with kids

no laundry facility in the hotel.

great breakfast and location. very walkable to stores, restaurants, etc.

this hotel due to advertised pool (stayed with young kids) and high ratings

great location, clean, comfortable, gym was good, i would definitely come back.

loved breakfast in bed. the bed! and location to blue hills pavilion

the bar was closed but wasn t the hotel fault due to covid 19

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

the bar area was also a fun place to go after

the decor and that you have the gym, office space/laptops accessible and bar area.

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

complimentary breakfast, good looks inside, calm, comfortable bed, cool in summer, air refresher, kitchen in

great rooms with little kitchen. plenty of space. excellent staff. very friendly and helpful.

spacious studio with separate living room & kitchen

staff were so attentive and friendly. amazing location. perfect hotel for kids.

we were overcharged for a laundry service but it was alright

room location was in front of laundry room - all night long the doors of that room were opening and closing

they don t have laundry room

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

thank you to the staff member who helped me figure out where to do laundry nearby

of facilities, storage and laundry

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

no onsite guest laundry just a very expensive laundry service pay per item

laundry service is a bit pricey.

food, room, wifi

laundry service was just a block from hotel

that there was no laundry room.

maybe a laundry would be good

no complimentary water and no laundry machine. staff are not welcome

the front desk staff and bar staff were friendly and accommodating. the location was great.

no laundry service, restaurant check can't be charged to the room

restaurant and bar down stairs

$15.00 extra charge for wifi. time to get rid of this fee.

get wifi in my room

so cute! very pet welcoming and accommodating. definitely will stay again

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

no room service!! 1 restaurant open limited hours. expensive parking. no microwave in room.

loved the amenities. the kids played in the pool and had a lot of fun.

order eggs, easy ck in & out, easy valet, good housekeeping, no problem to bring a small behaved pet, great

no laundry

laundry service was not available. bed was small. wifi was not stable.

it would be very helpful if there was a coin laundry

laundry room

the hotel is used for student housing, so at night you have kids in the hallways

free water, coffee and laundry were all great touches

a vending machine with snacks and laundry supplies (ie. detergent)...

free guest laundry

free coffee and laundry), outstanding location right in the hearth of boston

the entire stay was perfect. having a laundry room was clutch as well.

the staff are very kind and accommodating and did manage to allow us an early check in

clean, wifi, good location!

also, at the bar they have a grilled cheese sandwich with some pesto sauce in it and that thing is absolutely

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

it would be nice if the hotel's wifi were password protected

the laundry room was occupied all night, and no one there to remove their clothes.

half of the laundry machines are out of order

i counted about 3-4 dog poop in the grass area next to the parking

the rooms are clean and fully equipped with a kitchen and everything you need

could not use the pool or hot tub-lifts were not working-non-compliant with ada & said they

hallways seemed to always have bags of trash and laundry in them.

no plastic bag to use for dirty laundry

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

excellent room service meal

shout-out to claire, who works at the front desk and remembered when i had checked in with my kids a month ago

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

location, bar area, room, bathroom, bed

no butter with muffins for room service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

good location close to everything, restaurants in walking distance, friendly staff, laundry

no proper laundry service, only service

fast free wifi

room service for breakfast ,etc was excellent meal especially in 15 degree weather outside

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

the nice big comfy bed. wifi was great and i liked that the rooms had some space in them.

wifi totally doesn't work in rooms but they know this and are upgrading the connection

wifi is great

the terrace bar was breathtaking with a great choice of drinks

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

facilities and room information access via wifi only

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

i wish there was self laundry service

the courtesy laundry room was very helpful

we needed to do laundry and there were machines we could use

used free laundry to dry clothes stood out in snow at patriots nfl game

no complimentary wi-fi, laundry prices seemed exorbitant

laundry service was meant to be same day

the hotel doesn t have some basic thing like microwave and laundry service

were charged for laundry we didn t do

i wish there was a microwave, refrigerator & laundry service.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

no laundry service

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

expensive no laundry facilities

wish room service was available and there was an incident with not getting our laundry back on time so that led

nothing to complain but it would be nice if there is laundry room.

room service got every item on my dinner order wrong

the room service is excellent

room service hours were unacceptable and may cause us to not stay at ritz any longer.

we were disappointed that this property did not have a pool or spa facilities.

the bar was not open

no laundry facilities

stated there was a laundry, however there wasn't

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no self serve laundry nearby.

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

not much selections at bar 10 for lunch.

booking could not be confirmed, kids were not included in the breakfast etc

the hotel gym and spa looks new as if it has been refurbished

no tea or coffee facilities in room. could order from room service however not before 6am.

the spa facilities were amazing!

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

no coffee facilities in room but there are in the gym

careful if sending any laundry as takes longer than they say

laundry service is good

laundry bag in room

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

for early check in to prepare for a paper i was delivering at a local university

great location, old world charm, impressive lobby. good gym.

location and beautiful building. gym was wonderful.

location bar staying open past 9pm great staff

i wish i had known about the dog as we are not pet people

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

order room service and the meal i ordered didn t come with coffee or juice that was a first

late having missed dinner because they were not serving food on the plane, and there was no room service or food

my kids were very upset and made my stay thier

me up at 6 am, heard it til at least 10pm also could hear neighbors clear as a bell talking and kids on other

the gym was well equipped

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

pool was great

great location, great room, lovely staff, loved the gym too.

better free wifi

a few spaces to work, easy to access power outlets, dimmable lighting, stable wifi

bar was great, food and staff amazing

the health spa was wonderful

delivered the cappuccino and bar bites with a smile

needed to call for a bar of soap and wash cloths

look out for extra charges such as room service related to your

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

breakfast was grossly over priced. room and service was excellent.

the pool was great

the breakfast was very good und our room had a great view

the bar was tiny

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

location! early check in! comfortable and clean room!

wish breakfast room service was available. nearby parking was very expensive.

the hotel is pet friendly, and there is no fee for pets

bed and pillows were comfortable; room service was speedy and food was delicious

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

even though breakfast was a bit expensive

we ordered room service for breakfast almost every morning

we've used the gym and loved it

was very professional, friendly and accomadating from the bellman to the spa assistant

gym wasn t great but ok

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh

free filtered water and free wifi, good shower pressure, big

room service was very quick and delicious

wifi was free but very slow. i turned off the wifi on my phone just so things could load.

also, you can use laundry service if you pay 10 dollars per a bag

great location, flexible check in and laundry service.

no laundry bag was provided

wifi seemed to be unreliable while we were staying

wifi was working good

cleaners tend to block one of two elevators for moving laundry

cq in a chicago has it's own guest laundry, unlike this one

no laundry facilities. small bathroom.

although the corporate website claims laundry facilities, there are none

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

the spa was incredible!

also we used the spa services which were convenient

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the room service team was exceptional, and every meal i ordered was absolutely

no pool? no gym?

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

no laundry facilities. a lot of garbage on the streets in the neighborhood.

laundry facilities or services available

we jumped on the elevator it took us down the kitchen twice

room service dinner was delicious. server was professional.

making arrangements for our kids to stay with friends for the night, my wife and i booked a room at the taj to

they doted on my kids and absolutely made our trip

excellent room service menu

lunch in the bar was great service and nice food

they gym has the potential to be much better considering the space available

the staff, the pool, the restaurant, and the cleanliness

in the room easy to control, the bathroom beautiful with plenty of space for family of 4, and the gym was

room was clean and there is ample free onsite parking

the bar was great

the room and gym were clean and comfortable, the breakfast was awesome

no laundry service

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

location laundry

matthew and peter were extremely helpful in switching room a assisting with our

the laundry service is very prompt

didn t have breakfast

were a few issues with the room: the wifi access they provided us with didn t work, the cable in the room

we ate breakfast at the restaurant and it was excellent

we arrived at the hotel around 5:00-5:30 on a saturday and the bar & grill associated with the hotel was closed

free diy laundry need to be mentioned

observation deck, free laundry

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

location & room, staff were friendly & helpful, laundry facility

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

part of town to walk around right across the street from boston common and beantown grill and bar right next

great staff. clean. smelt nice. nice bar / gym area

pillows were nice and wifi was decent

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

close to everything. early check in was super beneficial. staff was very friendly.

room service was fast with plenty of selections

but it was me, my husband, and our two kids in our room and we were honestly fine

kids and i just stayed at the omni for new year's eve

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

liked that the hotel provided washers and dryers for self-service laundry

great location!! very clean and huge gym!

only had a shower not a bath tub, which was my fault for not asking, the pool was much smaller than expected

room very comfy and clean wifi excellent great location

good wifi

no breakfast bar closed which was very disappointing

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

wifi was very intermittent and crashed frequently

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

would be nice if there was provision for early check in especially for someone coming from

breakfast location was accessible to get an uber free wifi room amenities (iron and blow dryer) record player

not a big deal but didn't get room service on second day.

the overall atmosphere and adjoining restaurant with room service options

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

pet friendly which is great

felt very welcome, from the doorman to the front desk & breakfast people

bad wifi (not consistent throughout the room)

maybe they can have a more comprehensive room service menu .. also a gym..

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

need a bigger gym or access to bsc next door

laundry facilities a big bonus

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

wifi is terrible! there's no internet even though we have connected to the guest wifi!

breakfast was delivered at the time requested and was really good

laundry quick and efficient

had a drink when we first arrived at the bar with their $1 oysters (pei) 4:30-6:30 which were delicious

suite with a fireplace and balcony was amazing

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

self service laundry is also a plus but it's not free, costs $6 for washing and drying

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

quiet, warm and well equipped room, good wifi, nice relaxed feel

laundry very useful

we didn t use it, but if we need to do laundry it was available and maintained

good amenities such as k-cup in small kitchen and laundry facilities on site

also laundry facilities on 8th floor are very helpful for guests with a longer stay

laundry facilities on the property

laundry service was horrible

very nice staff who easily arranged for a late check out for us

we had a nightcap in the bar and the bartender was so busy

the staff was great and the restaurant and gym were excellent

gym

no laundry room

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

discount available on the website, but wish there were more discounts for parents picking up kids from college

some kids were banging around at 3:30am.

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

the cleaning staff left their laundry and cleaning carts in the hallway overnight

no microwave or refrigerator in room and no laundryroom

attached to the airport was amazing for an early morning flight with kids - also close to south

proximity to airport, gym, airport shuttle

the laundry isn t used as much on vacation, i had to and it was really dirty with mold growing on the

there were coin operated laundry facilities on the second floor which we discovered too late

very kind staff. convenient laundry. good location

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

laundry area was out of order

, wheelchair accessible, breakfast, parking, ease of access to restaurants and other necessities, wifi ease of

breakfast and staff

gym was great and breakfast was better than expected

staff was great. very nice breakfast. clean comfortable room.

everything was on good level except the laundry

small gym but has everything you need in it

good wifi

in room service can be ordered from the tv which is a great idea except that the options are limited

gym is a bit too small

laundry, ice, and maps were available as well

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

also they have coin operated laundry which is a massive plus when you're on long holidays

ask for would be additional towels, an ironing board in the room (instead of having to use the laundry room)

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

the burger for evening was excellent and there overall the bar downstairs was good

limited room service menu

cute decorative fireplace that added to the home-y feel

enough towels provided, no hair dryer, no coffee making facilities, a number of pieces of gym equipment was out

i wasn't expecting early check in - but was able to

s conveniently located to easily the best bar, porters bar & grill

silly me, thought the fireplace was real in the room