no on-site laundry.

the wifi is terribly slow

small holes in the bed sheets, no central heat in the hallway s, and a tile (gym-like) shower.

here we extended for one more night to explore boston more and leverage on the free overnight parking and comfy

no room service

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

great front desk laundry. coff3e is too strong

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

needs more ventilation in the pool area,

didn't work in kitchen or cubby between bedroom and bathroom checked breakers but nothing was off

hotel laundry room visible behind reception

at the front desk was very rude in informing us she didn t have any because she was doing laundry

it had a kitchen and price was very affordable , pet friendly, laundry room.

laundry room

location free parking stovetop for cooking and a laundry room coffee maker avl. upon request

there is a guest laundry room

wifi was not working properly and could not any effective assistance from the front desk/manager

the breakfast was good. more than i expected. staff was excellent. rooms were clean.

breakfast

of parking so happy to have breakfast it was delicious, different menu every am

there was also a laundry, and a small pool and small exercise room

the breakfast is nice! laundry and pool are also easy to access!

rooms were slightly dated. laundry machines were out of order

the convenience of having a laundry room and a small gym is the icing on the cake.?

laundry service was not available

i really love that they have on site laundry and a nice gym to do a quick workout

the laundry room smelt like cat urine.

having free laundry downstairs was a big plus

free laundry full size refrigerator and small

the laundry room with free washers and dryers, tv , large folding table, and free coffee is wonderful

loved the convenience of laundry room on our same floor

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

all staff, including those in the restaurant and bar, are friendly and friendly

no pool

updated rooms and gym

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

not that i did not like but the breakfast ends too early

bit of a trek to find somewhere to eat with kids.

room was not clean well wifi was wery have to used and is not secure smoking smell frozen

parking was kept clear of snow. great buffet breakfast. sausage, eggs and bacon were fresh.

no laundry facilities.

no guest laundry?

a local place to stay, staff was friendly, good value for my money and breakfast was a bonus

wifi was spotty

just was not a good experience, room and linens notveryclean,section of the hotel was noisy late at night and

great facilities. room very well appointed. free laundry a bonus.

they also have a laundry room available for free, you just need to provide your own detergent, with tumble

mins walk to north quicy train station, free guest laundry, free breakfast

there was laundry and dryer for use 24 hrs, ice machine, a good small kitchen and large enough bathroom

they even have guest laundry which is complimentary

on-site laundry room so we could wash some clothes

we were able to do a quick load of laundry while enjoying a nice breakfast of eggs, bacon, and french toast

the service its excellent........ and that we can do free laundry was amazing

the rooms were big and clean. the laundry facility was a big plus for us.

clean and modern, loved complimentary breakfast and loved having laundry room to do laundry

laundry area was out of order

ample space. free parking

nice clean and quite hotel with very friendly staff...free breakfast was outstanding

small pool, so full of kids but not the property’s fault

was great starting with the staff to the cleanliness i enjoyed my stay with my kids they also loved it

of the river from the room restaurant/bar on the property complimentary breakfast laundry

room was apparently near the laundry room because in the morning while we were sleeping prior to checkout, you

laundry supplies not available at front desk or for sale, 2nd floor laundromat has no change

our room was right by the laundry and it was very noisy

124 is in between the laundry room and a staff lounge or something

only available as promoted was self laundry

breakfast seemed very expensive to me for what i ordered - bagel with cream cheese and medium

breakfast was good. it could use more fruit and an egg dish.

not many towels to even start a weekend away, also the kids and riff raff that goes on out in the parking lot

good breakfast

half of the laundry machines are out of order

the laundry room was occupied all night, and no one there to remove their clothes.

big clean lobby, easy parking and quick check-in

the room, bathroom area, breakfast, location

loved the room with a separate bedroom and a kitchen.

i thought the prices for the bar and restaurant were overpriced.

convenience of parking, quiet environment, comfortable room

we didn't had enough time to enjoy the pool and other facilities. a little price, but worth it.

the free parking and fair rates make it an easy choice for a quick stopover in canton

nice, modern rooms with comfy beds, good wifi, and very quiet

when the door close , it was so loud keep waking us up whenever someone close their door , the laundry didna

no orientation i had to find out there is a gym online they just ask me for the hotel money and no explanation

i have kids with me

free parking

courteous staff, excellent and safe parking

quiet great laundry facility

variety breakfast, pool, laundry, shuttle to t, helpful front desk, next to boston bowl, clean room, free

being able to do laundry on site and buy water/snacks on site was a nice thing to have access to

the breakfast was good and unexpectedly there was laundry facilities available

also, there s a coin laundry facility onsite

has indoor heated pool, gym, laundry facilities

the location. that laundry was onsite and affordable.

they had laundry facilities

kids were loud and running all over lobby/bar and pool at 10pm

my only complaint was that the pool was out of order and my kids were very disappointed

no complimentry breakfast, no laundry on site

dirty laundry left for hours by the lifts

got new sheets delivered in a dirty laundry basket

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

the gym is way too small and needs more equipment.

see above re the guy manning the gym. check in was slow. coffee machine did not work.

great high speed wifi too , so i could get work done in my room

love the late check out time

also, don't do room service - better to go downstairs to the cafe/shop and order in person

parking is a bit difficult

loved the laundry facilities on site and the breakfast every morning was exceptional

the laundry room and exercise room were both fairly priced and had good equipment

the laundry as we were in a long trip

on how to use the card for the elevator i was like 5 mins trying to get to my floor the laundry wasnt working

only thing i didn t like were the laundry wash machines which make a horrible noise

noise from laundry, other guests,next to gym, room 110. avoid.

it had a guest laundry, which was useful

only chose this location due to the spa bath and it didn t even work and front desk was not able to help

central location with ample parking

this property is located 25 minutes by train to the center with available parking at the station

no kettle or cups for morning tea... the laundry service was not working.

it has a laundry room

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

the room and gym were very clean and looked quite new. the breakfasts were delicious!

room was nice. coffee bar had nice areas for seating

who gave me coins for laundry was very friendly

and we got stuck in a room by the hotels laundry room

wifi with password and you must reconnect if you didn't use it for long period

couldn't use any of the facilities,, the gym, r anything

the first floor was perfect. breakfast was plentiful with a huge selection.

no laundry. restaurant very expensive

breakfast was room service

clean, comfy and i like that the bar and the food was inside so no need to travel or door dash

some of the in-house gym equipment didn't work (treadmill)

kids enjoyed the pool, staff was kind

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

then during the night my sister hand wash her laundry im the tub, some how she forgot to shut the tub so it

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

helpful, kind and nice a large spacious room large bath good and varied breakfast free parking, laundry and pool

was no trash can in the kitchen and i had to ask for one, the coffee pot was missing from the coffee maker,

breakfast was fine and conveniently located

love the open lay out of the room and how the unit we stayed in had a kitchen

in room coffe was not good but the coffee downstairs at breakfast was great

the complementary breakfast was very good

go through the front desk and then they lost the key so for 2 of the 5 days i could not exercise; laundry machine

the laundry room is closed

parking lot

gotta pass a little bit detours, not enough orientation or signboard on the road, and parking lot full most of

guests were loud in the hallway, kids running in the halls

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

clean and spacious room, breakfast, small kitchenette along with microwave in the room

love how clean this place is and i absolutely love love love how there is an indoor pool to enjoy

desk clerk - 2nd shift; laundry room - both washers doesn t work

while doing laundry machine got broken and took my money)

could clearly hear conversations next door - all hours, housekeeping slamming the laundry bin @ 9am daily access

room was next to the laundry room which was very noisy

there was laundry on site, a gym, a pool and a bar/restaurant

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

limited parking , bar and restaurant was closed

i never recommend to have kids there 2 dishes etc

the breakfast is also something i will miss

very nice to have laundry facilities

i could use the credit for my laundry bill, if allowed

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

are great - bikes, parking, grill in the outside space, laundry etc

since we stayed for a long time, we did our laundry there

lovely view from room of the harbour. great helpful staff. indoor pool and self laundry.

clean had laundry facilities was within walking distance to the cruise port

there was a guest laundry on our floor - i assume there was one on each floor

laundry room is convenient, fast and easy to use

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

great gym, pool available for guests

the included breakfast exceeded my expectations

stay, great experience, loved the beer card idea, pool was nice

it was clean i had to buy me and my husband a blanket and a pillow cuz i did not feel like the laundry that they

no place to do laundry.

the wifi

i really appreciate the pet friendly policy.

to many people smoking outside and the pets are loud

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

i loved the location, the hotel facilities and access it gym, laundry and pool

they also had a laundry room that was great for travellers who were staying in boston for some time

clean and modern and laundry!!

dry cleaning ridiculous but laundry facilities are on site

i liked having the laundry machine, although the price for the loads charged to my account was more than what

the staff showed up one hour later after i went to the laundry room to retrieve the required items

laundry convince was good. needs more elevators imo.

a nice heated pool! good breakfast. good laundry service.

the kids loved it.

it s a basic hotel with wifi in the room but no laundry or room service etc

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

no laundry service facility

small gym

i didn't have breakfast there i wish i have but sorry i didn't

no laundry on site.

location, nice rooms and great pool

the pool area was large and clean, and hot tub was 104

amazing rooms, bar, staff, and gym!

sound proof i could hear screaming kids from the hallway and next room

no ironing board or laundry facility!

i'm an early riser so didn't bother me but something to think about if you have kids or are a light sleeper

kids friendly

the gym was nice too

limited room service, minimal options

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

bar and restaurant area very accommodating and nice

the gym on site is clean with nice equipment

the bar area was also a fun place to go after

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

roof top bar was amazing

no laundry facility in the hotel.

loud kids in the room next to us up until 4 a.m. but the hotel took care of us!

room service options were few and far between and no late-night

the pool was great

this hotel due to advertised pool (stayed with young kids) and high ratings

liked there was a laundry facility

also the lobby has a bar in it which is always nice

the bar closes early :-(

only problem which really wasn't the fault of the hotel, but there were some kids/teens running up and down the

this is a minor issue, with plenty of food delivery all around, and the microwave at the snack bar in the lobby

we were overcharged for a laundry service but it was alright

thank you to the staff member who helped me figure out where to do laundry nearby

perhaps adding a laundry service on site would make it better

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

room location was in front of laundry room - all night long the doors of that room were opening and closing

laundry room

it would be very helpful if there was a coin laundry

laundry service was not available. bed was small. wifi was not stable.

no laundry

staff was excellent including the sweet waitresses that served breakfast.

breakfast was excellent. cleanliness was exceptional.

were lovely, free shuttle bus within a 5 mile radius is a fantastic service

big free parking

in house restaurant/bar. having room service.

room service food was very poor

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

breakfast the next morning was included and had a nice selection

second my kids were in the room with me- i have enough respect for my kids to not smoke near them

breakfast was a nice mix of hot and cold foods as well as a waffle station that was a hit amongst

walls very thin, we could hear the conversation, tv, and kids in the room next to us.

no laundry service, restaurant check can't be charged to the room

get wifi in my room

free water, wifi, unlimited coffee and a bar/restaurant in the lobby

restaurant and bar down stairs

lovely touches (free drink in the bar on arrival; our room was decorated with balloons and rose petals as it

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

self service laundry is also a plus but it's not free, costs $6 for washing and drying

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

everything - room, beds, breakfast, gym, staff

maybe a laundry would be good

that there was no laundry room.

laundry service was just a block from hotel

no complimentary water and no laundry machine. staff are not welcome

room service breakfast was wonderful and the hotel is nicely located a half block from a subway

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

room service was fast and arrived hot

kids at the pool, the pool bar smelled bad-like someone dumped alcohol all over everything, the

the laundry service is very prompt

on the 7th floor and the water is cold the hotel is expensive considering that it does not have breakfast included

the grille & bar hours were ridiculous. barely open

really far walk no restaurant or room service

we did not have wifi on day there was no hot water an other day no compensation and no excuses

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

i wish there was self laundry service

we needed to do laundry and there were machines we could use

no complimentary wi-fi, laundry prices seemed exorbitant

used free laundry to dry clothes stood out in snow at patriots nfl game

laundry service is good

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

laundry bag in room

careful if sending any laundry as takes longer than they say

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

thought the drinks at the bar were very pricy

the breakfast was a good value for the money. eggs to order were great and good selection.

order eggs, easy ck in & out, easy valet, good housekeeping, no problem to bring a small behaved pet, great

no onsite guest laundry just a very expensive laundry service pay per item

of facilities, storage and laundry

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

laundry service is a bit pricey.

this place is perfect. very comfortable bed and spotless room. bunk bed is fun for kids.

breakfast in breakfast lounge needs improvement

a bit of long waiting time for the breakfast on weekends.

breakfast, but i still prefer the european mix of buffet and a la carte menu

excellent service and wonderful breakfast .

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

they also have a washer and dryer enabling you to do your laundry for free

a vending machine with snacks and laundry supplies (ie. detergent)...

free guest laundry

the entire stay was perfect. having a laundry room was clutch as well.

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

the pool was awesome and that was the best temp in a hot tub i've felt in a long time

call was not answered when i called for room service dining

were remodeling so was a little bit inconvenient to get to the gym and the pool and you could only access them

except for the wifi, the stay was amazing!

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

peloton bike at the gym ( excellent

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

we requested an early check in and were accommodated

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

no availability at spa for entire stay

the breakfast was very good und our room had a great view

the spa was heavenly.

first, the hotel barely has a lobby, which is surprising for such an expensive five-star property

soaps, wish i had a little plastic laundry bag for dirty clothes

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

stated there was a laundry, however there wasn't

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

the gym was great as well

gym was well equipped with nice machines, weights, punching bag

excellent gym

poor wifi.. kept lagging

pet friendly, charming, great service, great location.

we also were able to use the laundry service

only issue i had was my room is next to the hotel laundry room so when they wash their stuff my whole room

has everything i needed within the rooms location including ice vending laundry and so on

i wish they had laundry service

fireplace was outstanding the spa bath and the cleanliness and the humble housekeeping staff

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

had laundry done by outside service

no coffee maker in the room. no laundry bag.

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can’t

not much selections at bar 10 for lunch.

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

the bar in the lobby is extremely welcoming after a long days work

great gym and lived the room decor

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

for early check in to prepare for a paper i was delivering at a local university

great location, old world charm, impressive lobby. good gym.

staff kindly accommodated our request for early check in

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

to many extra fees. charging for wifi room was extremely musty.

laundry service was meant to be same day

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

the hotel doesn t have some basic thing like microwave and laundry service

somehow we ve lost some items probably in the bed linnen laundry.

i wish there was a microwave, refrigerator & laundry service.

the small gym had all the basic equipment travelers would need and the location was superb

boutique hotel in fabulous location. staff were lovely and even had a lively irish bar onsite.

the wifi was spotty and slow; room had aol-era tech - rj11 phone modem connectors (rofl)

see above re breakfast. room service was good generally.

room service was very quick and delicious

the spa facility and staff were terrific.

room service not good restaurant affiliated to hotel gave me poor service

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

the spa was incredible!

wifi fiddly to use

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

the pool is lovely- even in freezing cold weather as it s heated

the breakfast had wonderful offerings

there's no regular parking only valet which is $68, if you have a pet, they don't let you know that it is an

the robes were a nice touch and the super warm pool was a great bonus

great location, flexible check in and laundry service.

no laundry bag was provided

also, you can use laundry service if you pay 10 dollars per a bag

however with a partner or kids, we definitely could not have fit in one room

breakfast and the bar were real nice........bartender chris ..great guy

hallways seemed to always have bags of trash and laundry in them.

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

no plastic bag to use for dirty laundry

bar closed at 8:30 limited but pricey breakfast options

staff was lovely, the room was spacious, and the hotel had a delightful pool that we utilized

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

nothing to complain but it would be nice if there is laundry room.

ability to request additional items such as laundry detergent

expensive no laundry facilities

wish room service was available and there was an incident with not getting our laundry back on time so that led

also, great gym with a beautiful pool that must have one of the most stunning views in boston

you could have room service as an option

did not like the room service

our room had a great view of the park and the pool / gym were great

swimming pool, room

we were disappointed that this property did not have a pool or spa facilities.

service at the bar was very friendly and good

location, amenties, gym access, restaurants

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the room service is excellent

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

breakfast wasnt worth 18$

we loved the fact that it was pet friendly

breakfast was pretty mediocre, but there are plenty of other places nearby to go.

and friendly staff even friendly to kids

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

wish breakfast room service was available. nearby parking was very expensive.

the kids loved the snacks in the room

great little gym, and would have loved to use the bikes but were short of time to do so

hotel bar was overflowing at the weekend so we couldn't spend time there

if you are near the laundry room you can hear the washers on

the onsite laundry and gym were a great added feature

good amenities such as k-cup in small kitchen and laundry facilities on site

laundry very useful

we didn t use it, but if we need to do laundry it was available and maintained

access to clean, full kitchen, dining room, laundry facilities, outdoor deck and patio

we love the shared kitchen and laundry facility

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

possibility of doing laundry on premises

kitchen and laundry area available if needed

room service

room service doesn t answer the phone 50% of the time

in general choose a room without a fireplace in winter

wood burning fireplace in the room

they gym has the potential to be much better considering the space available

pool the laundry dryer was broken i didn't know i had to ask for maid service i paid too much for what i got

room location near laundry room and pool very noisy!!!

the hotel was very clean and excellent breakfast

super clean rooms, good breakfast for sure. staff was so nice and helpful.

sadly, i had an early meeting in norwood for 8am so i didn't have time for breakfast. :(