elevator, and i wanted breakfast to last a little longer on the weekend, since people like to sleep in a little longer

the fitness room was not kept; towels not available; no water; no weights to use; no tv remote

our room but we reported it and the clerk tried to fix it , but other than that bed, breakfast, fitness room all were enjoyable and last but least the clerk was very helpful if we needed anything

there is a fitness room, but is in the lobby right across the check-in desk and since that provides no privacy

oh and the staff was rude & there was nowhere to fill up water other than the sink or in the fitness center, which that water machine definitely has never been cleaned as the water tasted

liked the kitchen in the studio, just wish the appliances like plates and pots were in room but they were

oh it had a laundry basket

i really liked having a kitchenette

the kitchenette and laundry

it had a working kitchen with a fridge.

the restaurant did have a bar which was a plus

when we got back we had to wait another hour with 2 little kids

kids running up and down the hall

00 for a candy bar that the desk attendant told us was $2

modern, friendly staff, very comfortable bed and airport shuttle

he changed my room to a one with a better wifi connection and was happy for me to have a late check out without added charges

comfy and i love they honored our early check in..

the king suite spa was huge as well

the spa took 45 to 60 minutes to fill and is only big enough for one person

spa was quite small and none of the drains had working stoppers for the tub or the spa

there was a roach in my queen spa tub room.

bed was very comfy, free wifi, and close to shopping.

in room that's not good wifi was confusing

friendly service; clean room; wifi availability; in-house restaurant; & indoor swimming pool

wifi connection did not work

wifi & lots of towels

they serve breakfast and great coffee and provide free shuttle bus

also free shuttle to airport where you can take cta train into downtown chicago

convenient with round the clock frequent shuttles to mdw and clean rooms with all the essentials including microwave and mini fridge

great on shuttle service to airport. breakfast was good. friendly staff. room was comfortable.

the shuttle, cleanliness, politeness of staff, the

from 9-11pm terribly noisy -people in the halls loudly laughing- kids running and making noise air conditioner blowing hard, noisy, very cold

kids liked the pool. the room was nice. the size of the room was nice as well.

staff was very friendly and extremely helpful with the getting the airport shuttle.

shuttle to the airport and the location.

no bar or kitchen/food

great location, great breakfast, comfortable beds, and a bathtub to boot.

i come here because it's so clean, quiet and good breakfast

breakfast was good for being a grab and go box

the lady at the front desk went above and beyond to make sure i was able to receive and early check in

free breakfast was delicious & my kids loved the waffle bar

i really liked the rooms and the free breakfast. the food was very good

i enjoyed breakfast clean and well done and put together

we arrived after midnight and my kids were thirsty, we asked for water they said they don’t have

to stop hiding behind covid and start serving a better breakfast rather than coffee and granola bars

were kids sitting running playing laying and talking on the phone in the hallways and in front of the

laundry machine didn’t work add the staff was not friendly

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

she was very kind and helpful and even got us an early check-in as we were coming in from mn and arrived earlier than we expected

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

no early check in

their wifi wasn't strong enough to connect to the tv.had to use my mobile hotspot

wifi was poor it had a weak signal and disconnected often

staff was excellent , very good wifi and lot of restaurants nearby

the manager was rude about the parking on the property

free parking

love the airport shuttle service! also very pleasant staff!

breakfast was fresh and had nice variety

very little noise and breakfast in the morning

decent breakfast and very good staff

breakfast was decent

was dirty on both beds mattress one bed one was ate up the lock on the door broke i checked in late asked for a late check out and was rejected also was woke up out my sleep over a hr before

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

the breakfast was adequate.

the elevator was broken so good luck if you had a lot of luggage or small kids and were unlucky enough to be in the 2nd floor

i didnt eat the kids liked it

roku tv was available for my kids.

free breakfast ud83dude0dand free parking

breakfast was great!

the pool is nice and warm, the rooms are clean and a comfy size and the pillows and bed are perfect,

location and has a pool.

clean and close to airport. good breakfast. clean rooms friendly staff

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was able to have an early check in time and the breakfast was good

comfortable and big beds gym

the gym is well equipped and new.

parking free breakfast clean facilities clean room

healthy options during breakfast would be nice

staff was amazing i came on a sunday an needed an early check in due to going to a concert, they were very busy but made accommadations for me to do

customer service was kind. the breakfast worker was polite, pleasant and helpful.

hot food(bacon/sausage and biscuts and gravy)pool was nice for lap swimming/small but efficient fitness center/friendly

the breakfast choices were equal to many other more expensive hotels

parking is great and allowed us late check out

was good as far as the breakfast and where you were located

the (breakfast) should not be listed as such. it's a muffin or nutrigrain bar

having the small kitchenette was a real money saver - the staff at the front desk was wonderful - and the hotel was

the breakfast could use more variety such as pastries and bagels.

good sized room, full kitchen, clean.

staff was very friendly and helpful. breakfast was great! i would definitely stay here again.

location was perfect for us. hotel was welcoming. rooms are big. breakfast was good.

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

loved the pool area and overall welcoming of staff

kids indicated the pool was ok

no real breakfast!

staff friendly, room clean and breakfast was very good.

the pool is way too small and there is no hot tub!

i liked how nice and clean the gym was

the water in the pool

the swimming pool is open

i could hear the expressway by way of the wall air venting system. there was no breakfast.

are very comfortable, rooms are clean, staff is very friendly, pool is warm and relaxing

booked this room for my kids, the women at the front desk had it fully cleaned for them in 20 minutes and even let us check

pool area

the front desk, the bar staff, servers and the guys that took my bags

in addition, i was denied a late check out the following day

i hesitate to comment on any of the bartenders by name, as that might suggest how much time i spent in the bar area

great staff, bar, gym, restaurant but best of all, the comfiest rooms ever

i was even allowed a late check out since i checked in at about 10pm on arrival

maybe a bar of soap, plastic glasses in bathroom

the breakfast bar was good, plenty of seating.

very friendly, convenient lication, & appreciate the shuttle!

covid-19 inhibited room service! and no restaurant or daily cleaning or pool or gym

location was super convenient to the university of chicago with free shuttle service anywhere on campus

bad thing, wifi didn't work that day because of a bug in all the building

wifi keep going out and someone kept knocking on the door late at night

horrible wifi

i wasn't sure if there was wifi. the tv didn't work.

wifi was fast enough

the fitness center and free laundry usage was super handy

the gym was alright and they had a laundry room you could use for free

the gym was alright and they had a laundry room you could use for free

breakfast was very good with plenty of healthy and tasty options

modern design, nice staff, breakfast, very clean, close to downtown and university, close to chinatown and restaurants, clean,

dodgy wifi.

wifi was a bit wobbly, but several networks to choose from

only complaint is the wifi

television reception was choppy and the wifi didn't work.

wifi

then yeah that’s that’s how bad it was that my mother-in-law’s king got stolen out of the bar so yeah, that was great

the breakfast bar needs a new toaster and would suggest adding a toaster oven

free breakfast is good as well

everything was available to me when i got snowed in. laundry, food, and an excellent stay

breakfast was excellent

breakfast could have been better.

went to eat at the bar was not impressed at all

everything ... space, location, food, gym

comfortable beds and spacious rooms. good size and well equipped gym.

the breakfast was pretty good, the staff in charge were very attentive

the front desk people, to cleaning staff, to shuttle drivers, to valet service , this hotel has got it right

resturant when listed on site, only a bar with limited hours

the location was so great and their shuttle escorted us to and from the arena safely

paying $55 extra to park in hotel parking lot and the bar was closed after the concert.

shuttle service to anywhere within a mile of the hotel made my stay stress free as i didn’t have

free wifi

wifi was also strong and easy to access

staff great. free wifi, laundry and breakfast.

staff seemed a little inexperienced, i had an issue with the wifi at 12:30am and when i called them they told they ll come over to my room to fix it but they

the room was spacious and well maintained and the wifi good

a little early check in

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

breakfast didn't start early enough for me

breakfast so bad

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

we found it confusing to log into wifi with bonvoy

did not like that every person who joined the wifi was charged $15

no free wifi.

the front desk also included free wifi for our stay which was appreciated

for wifi and then removing from the bill which they did not till i pointed out

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

on-site restaurant and separate bar were very nice

greatest location, and great bar for drinks off the lobby.

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

gym,laundry

location and gym

the kids enjoyed the huge screen

love the breakfast idea also $10 for adults and free for kids

location was perfect for me…close to my friends muay thai gym

they did let us use the restroom attached to the fitness room to change clothes in at 3:30 which was kind, but not ideal

beds were fine, clean enough, fitness room/snack bar/amenities were nice to have.

fitness center was small but also clean

there is a fitness center off of the lobby

location, fitness center

lots of parking for free

who seem to be up to no good constant loud music coming from other guests vehicles late at night kids running up and down the hallways late at

my kids loved the cable tv

this location has parking for my truck

the wifi works awesome

the wifi was strong and easy to connect to

wifi

microwave in the room and the tv had poor reception and the wifi was not working properly

wifi was useless, too slow to even surf the web forget about streaming netflix

no breakfast

it has a decent continental breakfast

customer service an the breakfast

very clean very helpful staff an the breakfast ever morning

no breakfast - was advertised no coffee

breakfast was great lots of option the orange juice was superb

they have a very well equipped gym, a clean indoor pool, and breakfast was a little bit different each morning but really good for

gym facility, while not the best in terms of equipment was always clean and never very busy

it was extremely loud, and the kids were mildly destructive because the adults weren't paying attention

at times, the pool was too busy and several times there were kids there without adult supervision

came there for the pool for our kids and enjoyed about 30 min of it

the space, the kitchen, the rooftop, everything was beautiful and amazing and close to all the stores

the bar is nice, but it’s not open for very long, only 6-10 which is

hotel was very clean, beautiful lobby bar area, nicely decorated

kitchen floor in our room was not mopped properly

great wifi and areas to work from

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going

staff were absolutely lovely, willing to make amendments to the breakfast menu

unless you need room service, it s the perfect place to stay.

breakfast is fantastic easy but longer

central location close to everything nice rooms and great beds nice and helpful staff good wifi

wifi was quick and the location is

one day the wifi is not so good

wifi is ok the view from my room was nice location was nice

wifi was very dodgy towards the end of my stay.

onsite bar and dining was closed due to covid.

just that the bar wasn't open lol

the service was excellent, the bar poured good drinks and the room was immaculate

well to no fault of there own but because of covid the bar was not open

hotel food and bar service very

refrigerator in the room cost of overnight parking (only valet option) no swimming pool or gym facilities (made known to me) nothing unique about the room or other spaces nothing unique

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

i liked the gym. the bed was very comfortable.

the breakfast, the gym and the hotel was also pretty clean

gym access, restaurant and breakfast buffet. felt really safe traveling alone. comfortable.

free wifi in my room and everywhere in the building!

the sofa bed was very uncomfortable, and we could not use the wifi

the wifi is good

the tv did not connect to wifi travelled with children could not connect my neflix

the wifi connection

view of the building next door and the alley cons: *the biggest con of all: i could not get the wifi to work on my laptop

the wifi was out due a general nationwide outage and the front desk did not know about it, so they

wifi is not so fast

wifi code incorrect & took some time

the wifi is great

i wish wifi was included

only thing was slightly disappointing was having to pay for wifi in the room

wifi

a lot of issues connecting to wifi

i hate the wifi policy. you have to be a member... just annoying.

hotel wifi barely worked

the shower was very strong. the free wifi was good.

no wifi

room had so much character, shower was amazing, and rooftop pool was delightful!

the lounge bar is pricey, but that is to be expected in a big city.