is brilliant rooms are nice, restaurant and bar are lovely it’s very quiet plenty of other food places around too if you don’t always want

approximately to main bar nd eateries

very impressed from the rooms. also restaurant really good food and fast , bar great - thank you

ideal location but bar closed a little early 11pm ;-(

bar manager jamie who checked us in was extremely pleasent and helpful

on and it was cold weather breakfast was nice but tiny amount of beans couldn t connect to wifi until the next

wifi in room could have been better

the wifi system that has been introduced since my last stay has been a retrograde step in my opinion

food was excellent, staff were friendly, room was really nice and wifi good

shame the garden access to the beach was unavailable. very poor wifi.

free car parking , and wifi

we had room service and the staff couldnt do enough

brand new with very good facilities especially the large walk in shower - the food in both the bar and the breakfast included in the room rate were first class and the bar had a lovely

with very good facilities especially the large walk in shower - the food in both the bar and the breakfast included in the room rate were first class and the bar had a lovely atmosphere

location,menu,room service,room and staff and customer service excellent.

of the hotel was great so handy to shops etc and an early check in time

stayed at harbourside as a base for a 3 day golf break playing the fabulous golf courses in ayrshire

it was immaculately clean, cosy with lots of touches that really made a difference, especially after an 11 hour

great for people travelling without kids

kids did not like the smell of cigarette smoke coming from back garden

could do with stronger wifi to use firestick on tv or netflix

wifi was free and a good 5mbs in our room on the second floor

we battled with wifi signal but that may have been due to location of our room

good evening meal and breakfast and room was a good size and comfortable and wifi worked

wifi came and went but reception told me it was being fixed.

wifi was awful

wifi didn't stretch to the room which only mattered as i was trying to do some work - but i was

wifi was poor

wifi logged out after an hour and was slow

wifi very slow

great gym and sauna

views food staff lodge amazing golf course brilliant

were a perfect setup for a golf junket to the west coast of scotland

the location, bar and restaurant no complaints

the hot breakfast was great and the lodges were spotless

the kitchen space had everything you needed for the short break away, 2 ring hob, full size fridge &

the kitchenette was very well stocked and adequate but would have been handy to have an oven but again

the three colouring welcome packs were a nice touch for the kids

as travelling on to another resort not far , this place has everything you need for your stay kitchen wise and all products are top notch all furniture etc are of excellent quality and comfort

water from the tap in the kitchen never really got cold enough to drink

we thought we had a good start when they allowed us a very early check in, because we were absolutely soaked, but it went downhill from there

let me have a late check out which was really nice of them

place to stay just some of the punters abusive to staff 1 bar staff walked out ( just getting trained

were staying as we had a function at 1pm, we requested early check in and was advised they would ask the housekeeper to have our room ready and they did,

friendly staff, very good breakfast. bar is also good.

the storage girl golf clubs downstairs was an added bonus

first class the breakfast is fabulous

staff friendly and breakfast lovely

we ate together in the bar and the meals were fantastic

the breakfast was delicious

location for the golf courses played in the ayrshire links cup tournament- western gailes, glasgow gailes ,barassie

one and only thing was the smell in the restaurant, like cooking smells, wondered if the kitchen had enough ventilation taking smells away, we did find it strong

great bar and restaurant as well

fabulous breakfast

food and staff are excellent the option to visit the sister hotel's spa facilities is a

special mention to christine at reception who went above and beyond, with early check in and taxis etc

there was a wedding on in the main dining room so the evening meal was in the bar but it was adequately comfortable to eat there, it would have been nicer to be in the dining

comfortable lounge and bar area

stayed in one of the small cottages with our 3 kids, it was ideal

breakfast was nice, early check in and staff were attentive.

everything except the wifi

wifi the only thing to let the hotel down!

wifi great

wifi was poor, dinner wasn't great.

internet/wifi only available in the lounge area.

from the spa services hotel room and of course the staff are a real asset to the overall experience

exceptional food both at dinner and also breakfast

bar service was shocking in our separate party room and prob cost a fortune

no bar as such, just a residents type lounge albeit very tasteful and comfortable.

excellent afternoon tea, dinner and breakfast

room, amazing breakfast (my 9 year old especially loved the pancakes

airport shuttle a real bonus, also excellent for golfing holiday

the kids had a wonderful time playing in the garden, especially with the delightful menagerie of

host,gave us early check in for our day at the races,great warm welcome and fantastic breakfast

breakfast was delicious and served piping hot

the room had a separate living room area which would be great if you had kids with you

when we arrived we asked if it was possible for a late check out and after checking they said it should be fine and that although they where fully

the staff was very helpful, the room was comfortable and clean and the food (breakfast and dinner) was incredible

good breakfast

lovely room. excellent breakfast.

spotless, wifi was a little slow

the wifi in the rooms, signal seemed poor, so made working on lap top difficult.

felt the quality of wifi was poor and needs to be improved

wifi a bit hit and miss in rooms fine in public areas

the wifi in the room could've been better.

very expensive for just bed breakfast

meal at night and breakfast in morning were excellent. staff were also great

breakfast was incredible

cannot fault this lovely hotel,beautiful decor,immaculately clean and very nice staff,oh and the breakfast was lovely too

stunning hotel staff were excellent very helpful the location was amazing and the breakfast was one of the best i have

breakfast for gluten free was good, location very good, staff excellent, evening meal very good,

breakfast is ordered on the previous evening and the hot serving exceptional and plentiful

place spotless and staff amazing. breakfast to die for. thoroughly recommend

breakfast was generous, tasty, beautifully cooked and included quality ingredients

ich is included in the price) the manager suggested that they would make something for

staff, great entertainment, great bar prices, great value for money

was perfect for what we needed - location was spot on for both preswick and troon golf courses

they did pay a little more to normal, due to the golf at royal troon (however thankfully not as price gauging as all the other local

laundry all over the floors for hours throughout the day

big car park for my jeep and trailer

accommodating with early check in special circumstances and excellent breakfast included in the price

hotel, clean and well looked after, breakfast was really nice as well, staff there and in the bar were really friendly

easy to find and off road parking the the bar very cosy and comfortable

a bit uncomfortable in bar as bar maid was afraid of dogs and made this obvious, we just went to a dog friendly place in

where friendly - check in/out was quick and easy - food was great and bar facilities also very good

breakfast was excellent as was the evening meal

this included house keeping, bar and dining room staff

liked the friendliness of staff on arriving and also in the bar willowbank has a lovely atmosphere, lovely,close to largs centre great parking gorgeous view

position on the main road large car park ideal for camper size vans bus stop into the centre directly outside

very good and plentiful at breakfast and evening meals

facilities were good. breakfast was very good.

location was good as you had shops, local bar and bus stops close by

clean and modern, great bar and food.....amazing staff

food for dinner was great me and the kids loved it

lovely hotel with nice bar area and very friendly staff

the decor and lay out is so beautiful. big car park. great wifi. staff were lovely!

free wifi, but it the reception was too poor to reach the room i was staying in

very poor wifi

ant very helpful young man),excellent wifi

pleasant staff, convenience, cleanliness, good winelist

bar was busy, tables reserved for dinners, hard to get a quiet seat for a drink on arrival

the breakfast was lovely and we ate in the restaurant which was delicious

inviting bar and restaurant

highly recommend booking for an evening meal, thoroughly delicious as was the cooked breakfast

superb cooked breakfast

this didn’t have any effect on us but one doggy did attack another dog and would hate my kids to have seen

stairs up to the family room with small kids

we are booking again but bringing kids for full

the breakfast was quite poor, didnt think it was fresh and the quality not good for a gang of golfers needing to feed up before setting off

asked for a late check out and was offered without an issue

location good for beach kids park shops.all in walking just.up nextstreet

allowed early check in and slightly later check out - so useful considering the weather

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby too

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

the wifi signal was not strong enough to reach our room

nice and spacious and had all i needed except there was no wifi

connect to wifi, restaurant food good but 2hrs very slow

poor wifi

lack of wifi in the room

hotel had a gym that was easy to access despite the covid restrictions

was bad- my enquiry about early check in was only replied to 2 days later amd after i had checked out

staff at bar had to go see if we cld find anyone to serve us and the person that did wasn't very obliging it

no swimming pool only gym, but picture shows pool

gym and spa facilities are all there but very dated and in need of replacement

log onto free wifi but to be honest didn't ask for help as not too bothered - might have been just me not

wifi was not good for us,but we were in room located just outside main building but room made up

only minor gripe was the strength of wifi signal in room could be a little stronger

wifi didn't work in my room but worked on ground floor,also the generator outside bedroom window

that there was no information in the room as to local attractions and instructions for the wifi etc

was very accommodating when we needed an early check in for a wedding

wedding nearby, and the staff, especially kirsty, were extremely helpful and accommodating to our early check in

you want to spend time on your own as you can have peace to be by yourself or you can sit in the bar or the dinning

helpful early check in as we were going to the horse racing which started earlier than originally

lady on reception was 10/10 and went out of her way to accommodate us with an early check in

interesting association and history with golf

wifi only worked next to the door of our room, though fine in the public areas

wifi was poor

wifi 0

wifi fine

wifi did not work while i was there

for suite, which was really just a double room with a spa bath - fine but the bathroom was tiled ceiling to floor and was so dirty, marks everywhere and

into room it was unbelievable best night we have had bed comfy bath absolutely amazing as was a spa bath air conditioner and also tea and coffee and biscuits what just made it

spa bath. air con. food was very good. staff were excellent and very helpful.

first 40 minutes in the hotel waiting for a staff member to call me back to see if i could get early check in, which is pretty bad

a picky complaint , we booked the suite with spa bath , which was lovely but no robes and lack of towels let it

wifi signal was poor i was in room 5 i had to sit at the door to pick the wifi up

the room was very nice - had everything you could want - bathroom lovely, wifi good, bed comfy etc

struggled with maintaining wifi connection.

the room was also a little warm at night and the wifi didn't reach very well, although we were the last room at the end of the corridor

the wifi was poor and sluggish

great breakfast, great location. plenty of lovely walks nearby and close to golf courses

cosy ,beautiful breakfast

we sat and had a drink in the bar and enjoyed our conversations with the bartender as well

excellent breakfast choice with high quality items nicely cooked and presented

there was also a cosy bar with a good selection of beers on tap and large seating area outside, ideal for nice weather

staff very nice, plenty of free parking bar area nice and welcoming

dinner and breakfast great

the breakfast was brilliant with plenty of selections for serials and the cooked breakast was more than

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

great staff. lovely bar and restaurant. very nice room.

bar closing at 9

property is lovely however we paid a small fortune for the room with the bath that had the spa in it and it was frozen

staff really friendly and helpful, very apologetic regarding shower issues, lovely dining and bar area

food was a good price and decent, the bar dining area was lovely to sit at and the staff were attentive and could not be more helpful

room ready for us arriving but the hotel upgraded our room and gave us complimentary drink at the bar while we wait for the problem to be resolved

the bar service was very slow

bar prices were hood and all staff were friendly

the bar staff at night in particular a young girl was quite rude

hotel and gardens, meals in restaurant excellent, comfortable bar area and very friendly

offering a drink and the ability to take over her lounge to watch the golf

were going to a wedding and asked for early check in

wifi problems meant no internet access in my room, but staff were really helpful in finding

good wifi

excellent wifi signal in room and throughout hotel,which is something you do not always get at some hotels

a couple of issues with the wifi but no real problems.

wifi very inconsistent, known problem

music from bar was loud in the bedroom until it stopped at midnight

all the bar staff were brilliant made us feel welcome

the bar was well stocked

tea making facilities in the room, bar downstairs

the bar ladies were beautiful and amazing

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

comfy spacious room, good shower, good wifi signal, evening meal was good too.

food, comfy bed, clean and tidy helpful staff, fast wifi, food a little pricy, but room rate

wifi was spot on

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

wifi could be better

are very spacious and comfortable, breakfast is great, wifi works pretty well, the bathrooms are clean and very spacious too, the tvs are around 40in and

food was also terrific, and the bedroom was very nice indeed - great bathroom

the wifi in the room was very poor

azing shower), wifi was good etc

extra charge for wifi.

the wifi is super slow

wifi was great

business centre facilities and wifi good

lost wifi connection

for very early check in at airport, reception staff were excellent, wasn’t expecting much from breakfast

so we arrived and the air conditioning leaked all over the kids bed

i had requested an early check in as we had travelled for 2u hours previously

myself and kids enjoyed breakfast ,room was super clean equipmed for what needed.

the breakfast selection could be more creative

breakfast excellent and the meals at the bar first class

customer service, cleanliness early check in and tartan carpet

we ate in the bar and the food was great

lounge bar very comfortable and great value

we weren’t able to try out the food because the bar was so busy,(sat night

wifi open, not secure

wifi signal was not as strong as i would have liked

tea making facilities, tv and wifi

poor wifi connection, but not that much of a problem to me

wifi in room

there was no note of a wifi password anywhere in the hotel or my room and my phone did not register a

no time to use the tv or wifi

i didnt use the wifi so didnt comment on

staff were amazing breakfast the best great safe location

car parking facility although prepared to move staff cars if necessary.

breakfast could start a little earlier. lack of usb charging points in room. public wifi.

was so comfy and room was a good size, wifi and smart tv were brilliant additions, breakfast next day was better than expected and all

wifi signal wasn't great.

quiet, comfortable, fast wifi

wifi, could be better

wifi in room dirt and hair left in bathroom breakfast absolutely disgusting

noi wifi in rooms only at lobby.

would have rated 10 stars, but the rooms require wifi, especially for tourists with limited data, a mini fridge would be appropriate for longer

wifi terrible, barely worked

no wifi in rooms only in main reception areas

really liked the quirky story behind the douglas hotel and the early check in

get wifi in our room (well it was very intermittent) (-)wifi code written on paper when room key issued (+) wifi was fast (-)wifi would not work in dance studio (-)wifi....it was useless! (-)very weak wifi (+)rooms are comfortable and clean. wifi is good room service food was good. (-)wifi was not found in the o2 net (my husbands bt nrt had no problems), wifi wesk in our room. (-)menu choice in both bar and restaurant the wifi is good, free and powerful, however if you are using it for work with a vpn connection, your (-)wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

was superb as was the pool and spa area

use of pool and gym facilities.

wont be taking kids as cleanliness in the poolside is shocking

pool gym and facilities very good

comfy bed nice sized room with lounge area good wifi and room service

wifi didn't work

wifi was very good, both for personal devices and a work laptop

lovely building, great big room, speedy wifi.

also we had trouble getting a wifi signal in our room

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in the morning was really

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

very nice staff and cozy bar which also served breakfast

& friendly staff from reception to bar to cleaning

overall a very great overnight stay with the kids, thanks

lovely pool with floats for kids to play with and nice steam room and sauna

noisy one night with kids running up and down the corridor ,doors banging at 3am mainly the sunday

jacuzzi in pool area not working

very clean and comfortable room, bed very spacious (club room) staff very courteous and helpful

great gym on site also

wifi could've been better

wifi great

wifi was a little slow

in, bed good night sleep, did not have for wait long for lift even being on the 9th floor, free wifi, arranged after show drinks so no waiting at a bar

getting wifi set up wasn't clear

early check in and free guest laundry albeit dryer needs an upgrade

the bar is set out very nice and very welcoming environment

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

great location. walk to city centre. early check in and parking.

i had requested an early check in if possible as we had lunch booked for my husbands 40th birthday and the team were

beautiful clean hotel with beautiful breakfast.

rooftop bar has some great views

lovely big room and a great breakfast! right beside the hydro so ideal for concerts

asked about early check in - it was sorted via email

to work out there is a few dumbbells and weight stack however it dose say fitness room not gym

late check out at 12 i was looking forward to a long lie but woken at 9 with cleaners banging about

located near numerous bars and restaurants and a casino

staff was so friendly and absolutely fantastic with the kids

staff was so friendly and absolutely fantastic with the kids

great choice for breakfast & the staff were so helpful

gym very

location, fun atmosphere and late check out

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

we had hot food from the snack menu which didn't look too promising but the barbecue chicken, mozzarella sticks & dirty wedges were all really delicious

early check in

family room is a combo disabled room, not a good combo with kids as alarm strings everywhere

in morning we asked if we can get a late check out as we were so ill

for early check in as room was available

clean room,great view, amazing breakfast

late check out time as standard and good selection at breakfast

wifi is a bit slow at times, but not a major issue.

the wifi was quick enough for me to watch netflix when i returned of an evening

wifi band in our room

good wifi

there were some wifi issues for few hours

well maintained and good value for money, also made a phone call in the morning for a late check out at short notice and this was no problem atall staff were lovely aswell stayed here a

a little disappointed in the food bar below the hotel

lack of supplies in room. no glasses or bar of soap.

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

quite noisy from the bar across the street and a lot of traffic

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

double bed, good size tv, fast wifi, ironing facilities in the room - perfect for me, especially for the money

the staff were really nice. the room was a great size. the wifi was excellent.

wifi was a little slow.

free wifi

the area is also packed with nice places to eat and drink, and a park to walk or let the kids play

not really suitable for young kids

the triple room is perfect for a single parent with two kids

girl helped us out with an early check in.

good breakfast...and early check in...

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

breakfast was amazing

great staff range of beverages in the room and lovely breakfast in the morning

very quirky with the record player and the bar open till midnight

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

we got an early check in and a late check out

was nothing to dislike friendly helpful staff,vfranred an early check in and everything was

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

we got an early check in and a late check out

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

the rooms are clean, comfortable & well equipped & there is free wifi

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well friendly and knowledgeable staff good value for

wifi poor

food was ok, good views from the restaurant, plenty of parking, good wifi

wifi was excellent and easy to access

good standard of wifi

wifi

bandwidth of wifi

good wifi

the room service was prompt and the wifi was great.

the wifi was not working at all

wifi not available free

no free wifi in room

wifi is great , pool is ok , steam room , sauna good , food

wifi was free and we didnt have breakfast

liked everything breakfast spa bath the room the size of the room the staff where excellent especially a women

no soft drinks or mixers in the bar and no ice

breakfast was great , staff lit the fire for us so it was warm ams cosy .

beautiful room lovely breakfast and friendly staff x

spot on for the requirement of delivering my kids to uni

slow wifi in room with frequent drop outs

non existent wifi. bad smell coming from the bathroom sink which was never rectified

wifi rubbish teabags never replenished by room service receptionist just did not seem to exist

rm 2 wifi was terrible

breakfast is amazing. quiet rooms. good wifi. lovely meal in restaurant with our family.

staff excellent very clean very comfortable good late check out

lovely wee bar next door that serves nice food

my room was above a bar so could hear a lot of chatter but it got quiet by midnight

lack of a lift and bar facilities.

manager, immaculate rooms and communal areas, a very nice little bar beside the hotel for food and a drink

the staff in the bar especially thomas and his boss they made us laugh all night

lovely bar for pre drinks

also next to a noisy laundry room

we had a nice stay though, restaurant and bar onsite are both great

and the bar especially the front area where you have an excellent view of the street and can people