service, appearance, room, lobby and bar layout

very safe zone for kids and elderly

great lobby and back yard and the staff was pleasant. my kids enjoyed the pool.

the room next to me kept making loud noises and the kids kept open and slamming the door

it’s 9pm and we just checked in with 2 devastated kids

breakfast was just like any hotel breakfast

great continental breakfast with plenty of choices

comfortable and breakfast smelled great but couldn’t stay to eat

when i todo the room...supose include breakfast..but not was true..just have coffee

the staff those girls are polite helpful very sweet the breakfast was excellent

the breakfast was amazing. the hotel was very clean. personal was very curteous.

only complaint is that the website advertised a breakfast bar however it was not open

the breakfast was also better than most hotel breakfasts

my favorite part is always the breakfast; also the coffee/tea bar all night long.

very clean room, breakfast and location

the breakfast was not good other hotels have better to go bags

there is an indoor pool and gym

breakfast bar was so good, had a lot of options

the indoor heated pool should be any time, not close at 10pm.

hotel was clean. hotel smelledgood, staff was kind. we had some fruits at breakfast.

large rooms. bed were comfortable. good selection for free breakfast

fridge/freezer -the staff who was so nice -the free parking -the complimentary breakfast -the gym

very clean and spacious amazing staff quiet gym inside property

it did not feel safe and comfortable for family with young kids

had garbage cans in breakfast area blocked off with cardboard so you had to walk out of the way to trash stuff

was friendly the breakfast was good and included in the price the pool was a great way for the kids to have fun rain or shine +everything was very

my husband went to the gym and he said it was good

was amazing brought our elf and they played along with it called the kids down for special delivery from santa

wish the pool was open for the kids to use ud83dude15

the breakfast ( 6 to 10am) was fantastic with lots of fresh choices

particular, just kids making so much noise on the 1 floor where i always seem to get a room at

tidy room excellent breakfast

there's a gym, breakfast, and the staff is responsive

people are rude knowing kids stay there too

i liked that it’s a good sports bar next door , and a mall across the street

we loved the spa tub

room had a heart shaped spa bath tub

breakfast was a donut or a bun

no breakfast because of covid.

“continental breakfast” sub-par food: muffins, danish, juice, coffee/tea/cocoa in registration area

com it was stated that breakfast was included

no breakfast and the price.

our room was very nice, the staff were great, and the bar was great!

large room with comfortable beds, gym was ok to be a hotel gym

the bar was amazing

the single bar of soap for the shower, so had to use my own travel back-up soap to keep near the sink

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

property, the design is aesthetically pleasing, the colors are inviting and the kitchen cabinets are very nice

gym could have been bigger

rolling table, the office chair, the kitchen, the living room area, the space well laid out

covid restrictions did not allow us to fully enjoy, things like to pool and the gym as well as having breakfast in the lobby looking out the windows on the beautiful day

very good room for disabled. perfect kitchen in the room. very goof breakfast like in usa.

wifi didn t work the whole night, so we had to utilize our phone data on our laptops

nice clean. room near entry and exit. free wifi.

could not connect to the wifi

no free breakfast

the breakfast was good and the pool was great for the kids.

wifi worked fine (that is important to me) i will be

room was ready when we got there, nice bar area, nicely decorated for christmas

no room service after 10pm no good for late arrivals ..no lunch available during week

room service was very helpful

was disappointed the bar and restaurant were closed

i would like a variety of breakfast baked muffins, buns, bread, and bagel

they said free breakfast but they didn't have anything for breakfast

breakfast is too simple.

microwave and fridge in room, breakfast included.

poor and limited breakfast options.

all the hallways and elevator were wet from the kids running round-trip

very clean.quiet. no smoking. pool was nice. good gym. needs sit up bench.

courteous service and favor granted on our request in early check in

good. doing breakfast offer turkey or beef products i don’t eat pork

the pool needed a little more tending to but it was still fun for the kids

is clean, nice customer service and very helpful the water pool is interesting and clean with worm water the free breakfast is great the parking is very

weekends kids ride free

i liked the staff at the breakfast and thought it was clean and organized

the pool door wasnt functional and i couldn''t access it

also, after wkg hard all day, bar didn’t have any decent food snacks other than

free wifi

wifi did not work

i know it has become standard but i always appreciate having free wifi included in my stay

well kept spacious quiet comfortable bed helpful staff free parking and wifi

free parking and wifi

nice to have kitchen facilities - and i was upgraded to suite, which was a bit more comfortable.

there was no indoor pool

fridge, coffee pot, dishwasher, tv with variety of channels, decent free breakfast

the utensils and pans in the kitchen could have been better

my family got to enjoy the pool, basketball courts and the grill

wifi worked great

they need stronger wifi. the wifi kept on clinching and some times there was no wifi at all.

wifi was poor 3, i have not yet received the refund the hotel was to refund after double deduction

i asked for the wifi password and he was upset and responded with high tone

wifi didn't work. cable wasnt good. no hdmi inputs on the tv

bright, clean, pelotons in the gym, gluten free options at breakfast, comfy beds, rooftop bar with views of nyc skyline

it was alright didn’t like the pool was not working.

was the only hotel with the pool open

i loved the breakfast so delicious

also, breakfast could have been a little better

much noise from nearby highway and wifi never worked during our 5-nights stay

slow wifi..

a welcome note in the room with a details of wifi , swimming pool times and any amenities in the hotel

booked the room with wifi but my room didn't access to wifi

wifi was not working abd the food could be better, meaning the choice of restaurants in the area

liked the location, the staff and facility but i felt that the breakfast could be improved instead of packaged food

breakfast choices

kitchenette was a huge plus and helped save money

kitchen availability to save on eating out for all meals

breakfast ,we had to go out for a real breakfast, it was barely considered a continental

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

that a staff went to check on us because when i did check-in it only was my mom, aunt, me and the kids at front desk

the kids would’ve love being able to go for a swim while at the hotel

a small laundry room and the fitness room did serve the purpose

laundry room pay method.

laundry machine was not in working condition and we had to travel outside

maybe it's because there seemed to be a lot of kids around

amenities- great-breakfast was phenomenal-making waffles was fun-there was a very large selection(fruit, hot and

wish the pool was warmer . otherwise kids loved it.

the pool and gym

ammenities were also very nice,gym,pool,and breakfast area

rooms were up to the mark and they also gave complementary breakfast.

don't partake on the breakfast we had to meet with family for breakfast but overall our stay was very

nice, attentive staff, comfortable & clean facility, good breakfast.

the breakfast has great selection of food

there was complementary continental breakfast and good housekeeping!

the pool had so much chlorine that it choked my youngest son, so we didn’t get to swim at all

breakfast can use a little more options

i like the buffet breakfast. needs more options

kitchen was well stocked for eating in and and cooking

the pool is fantastic and so is the included breakfast

the kitchen and breakfast nook were exceptional and there was a shopping mall that was within easy

room was good and clean in house self laundry is handy

and my family loved staying in the suite with the spa bath and kitchenette

cleanliness staff was friendly and the complementary dinner and breakfast was really good !

dining area could be bigger during breakfast rush.

the gym was small but got a great workout. great meeting room.

breakfast crew kept things well stocked

breakfast options weren’t that broad

breakfast was a little light but it was tasty

the breakfast, and all the services

the pool was open and by appt

really clean,friendly staff. pool area very clean and comfortable.

my family and helped us get settled at breakfast, the hot tub made me relax and the kids too, the pool was amazing, the room was clean, huge and comfy, we had room 114, near the pool, they had a

we have adjoining rooms so we we close to the kids but with space

the gym was nice and had a peloton bike which was a nice touch for those with accounts

i like the room and fully equipped kitchen

i was looking for a full kitchen and it definitely delivered i was looking for a full kitchen and it definitely delivered

clean . kind staff. nice pool. close to stadium. large room great value!!!!

good location, rooms are clean, breakfast was okay, pool area maintained

my kids felt like they were at home , with the luxury of a full kitchen and apartment feel

ac, tv, and wifi were good

had room service for breakfast

the parking, the beds, the location

gym had everything one would want for a workout

large room, comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities

staff, dscipline,pool

kids running all over

pool closed too early

and big room with a hot breakfast, a pool, a fitness room and it was all included for under $300

extra trundle beds for my kids, connecting rooms

there is a pool and a gym

room was comfortable. hotel was busy yet room was quiet. gym was good, breakfast too.

very good location and i like that they had a shuttle to take you to met life stadium for events

biggest complaint is our room was attached to the gym so bright and early pur walls vibratee with the sounds of gym equipment and noisy gym goers in

the breakfast was great and shuttle service was amazing

the camera in the laundry room. my privacy felt invaded

there was only bar soap and a shampoo

the hotel is very convenient for pets and the pet fee is low.

great breakfast, great staff, near everything

gym is clean the bedroom was cleaned & inconvenience with everything 5mins walked to target 12

newly remodeled, comfortable bed, very clean and no extra pet fee,

booking says breakfast included but there is no kitchen in this hotel so no breakfast served

the kitchen floor were filthy.

breakfast and location was good.

comfy beds free parking late check out 12 noon

have breakfast

complimentary breakfast is delicious and a huge variety of breakfast items

breakfast was good. front desk staff was rude

the breakfast was very sad compared to what we thought

great breakfast.

good breakfast. great location.

breakfast, staff and cleanliness

what i love is they offer breakfast

just fantastic if i could live there i would. breakfast, staff(all), just terrific

breakfast was excellent as well

was no restaurant at hotel as stated, the gym left a lot to be desired with only 3 pieces of equipment

that the only meat choice at breakfast was sausage.

the bar closed at 10 pm on new years eve!!

fully functioning kitchen in our suite

i'm also surprised it is still not a full-service breakfast menu and still breakfast in a bag

didn't like the fact that i was unaware of the pool not being open and there was a to-go bag breakfast instead of the hot buffet breakfast

we loved that it was big and had a kitchen made being a mom traveling so much cheaper ud83dude00

closet nice view, excellent staff very friendly & plus they give you everything you need such as kitchen

laundry on site

hotel was very basic and really off the beaten path, no real amenities offered here and no breakfast included except for coffee and a muffin

elevators dirty and dog urine on the floor, used towels laying on the floor in front of the house laundry room all evening

fitness center still not able to be

room was as stated . staff friendly and professional. great breakfast

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen and better priced then other bestestern plus hotels

the breakfast was excellent-a wider variety of egg options than

eat at the bar attached to the hotel

then when i found out i had pay for breakfast i was annoyed but i had feed my two kids before we got on the road

took my kids to american dream and this hotel was 7 minutes away

then when i found out i had pay for breakfast i was annoyed but i had feed my two kids before we got on the road

then we were watching a movie with the kids and all of a sudden the power went out in the room

bar open during normal business hours; no coffee available for guests in the lobby; no grounds to

the hotel was next to the golf range

bed sheets were clean and crisp. the pool looked nice and clean.

issues are there is no continental breakfast like it states because of kitchen issues

breakfast and pool in description. neither available. room dirty on arrival.

they said there is a gym and even free breakfast that was not a case and they were closed with some excuses

the breakfast was nothing exciting but you get what you pay for.

the front desk would not work with velocity because she was too busy working laundry room

wasn’t enough dark roast coffee or chocolate muffins for the complimentary breakfast

the room was large and clean. it was very comfortable. full kitchen.

spacious and clean on site breakfast

great spacious room, kitchenette handy with kids, clean, swimming pool, free parking and wifi

gym and pool were open, but only by reservation

the kitchen and indoor pool and breakfast

including housekeeping, maintenance, kitchen workers, and front desk employees

pool is not working is minimum

staff was very friendly and bed and towels were totally acceptable, gym available

i totally understand the corona era and things being closed, but the pool and gym were still closed

gym has no cleaning agents or disinfectants so after a workout i have to leave my sweat on the

gym could be better appointment

there was a gym

would've love a warm breakfast, but overall it was a good stay

good location near metlife stadium - allowed early check in

was close to my venu, free onsite parking, clean rooms, kitchen in room and early check in!

grab and go breakfast included

we wanted kitchen facility which was main factor to book this hotel

breakfast was excellent.

apparently they offer coupons for the spa

breakfast

coffee was good, didn’t eat anything as not a breakfast person

the breakfast was okay.

i also didn't like that the pool was so small and that there was no hot tub

pool was small

there were kids running the halls so it got a bit loud.

have to pay for breakfast & small pool but everything was good no complaints

their were kids running up and down the hall

an abundance of great dining options, and i particularly enjoyed working out in the well-equipped gym and remotely working from the peaceful courtyard

amazing gym equipment, good area for the price and close to the subway line 1 (very direct line)

beds super comfortable and hotel near the tube really clean and modern. good gym. great price

great design, comfy beds, great gym

gym is good enough

parking for truck and trailer.

it was right along the highway and there is no pet fee.

checked in early with no hassle. small room but space was designed well. nice gym. fourth stay

there is a gym on 0 floor

room was clean very nice staff nice business center and gym

room is clean. staff are nice. gym is good. location is good.

gym and lounge room with microwave was very convenient, views from our room of manhattan in the far

was great, had a few issues with wifi, but did not have to use it that often at hotel, breakfast was one of the best that i have had

wifi, coffee maker, shower all work well

poor wifi signal

quiet room, great shower experience

sometimes the hotel wifi was slow or it would cut on and off.

the muffins were dry and the hours for breakfast were not long enough

kids running up and down hall until 3:30 in the morning

breakfast was coffee and plain slices of white bread

accessible gym was deliberately closed

breakfast options are very limited, they also said breakfast ends at 9:30am however they took the

the gym and guest laundry service are a fine perk

secaucus train station, nj 127 bus from port authority to right in front of hotel, complimentary breakfast, nice and polite staff

gym can have more facility.

breakfast was really average. there was no water in rooms, had to go to the gym to get water.

the gym and guest laundry service are a fine perk

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

was no breakfast being served when they advertise it would be, and you couldn't use the pool or gym other than that it was a good

had mistakenly thought breakfast bar was included

my kids wanna swim about noon time but it was

hassle to go across street to the sister hotel to use all of there amenities such as the pool and gym in the freezing cold

room with sofa seating and kitchen in an l -shaped plan

customer service the room and the breakfast

kitchen had silverware, plates and cups, cooking utensils, and much more

huge room, king bed, couch, full kitchen, large bathroom. great room, great stay

laundry facility.

breakfast buffet was really good the lounge and bar was also very nice very welcoming the gym was open 24/7 and they have a pool that is open on weekends as well and if your a smoker they

breakfast, lounge, gym, pooi

everything. staff. breakfast.

i was disappointed that the pool was not available, but that is beyond their control.

she gave us a late check out, since it was so late

the no wifi services

it waz ok for the price pretty clean but the wifi does not work

no wifi

everything except wifi down

bathroom floods while taking a shower wifi didn't work

could have been more better. they need to add laundry & ironing services for guests.

breakfast

the gym was closed and laundry not working right

big room, pool, free good breakfast untill 10am ud83dude0b

pool was closed (not a big deal) no elevators again, not a big deal)

there is a pool there that doesn't even open up anytime of year, common sense dictates that that is such a

the staff, layout and location. definitely include the breakfast in your stay.

everything was fresh and clean. well equipped. very comfortable bed. nice pool and gym.

the on site laundry facilities were a bonus

rooms are clean love the bed and love the bathroom and love the coffee in the morning i love the bar was able to drink at

the staff is very friendly and responsive, there's a starbucks and full bar in the lobby, daily newspaper, free parking and surrounded by lots of eateries and activities,

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

room was clean and nice. breakfast was good.

good, clean and hot breakfast

can’t use the pool in the winter

cleanliness, friendly staff and the breakfast

wifi was included and the staff was very friendly/helpful.

wifi terribly poor and oftern not working properly both in the room and in the lobby

wifi was disabled throughout the entire building

the wifi was good and bed comfortable

lost in-room wifi for approx 3 days but was able to connect in lobby with the staff's assistance

the wifi wasn't consistent in the room

went to this hotel for wifi, had my 13 old son with me

however, the wifi was down and one of the elevators was out of order

wifi didn't really work

good wifi

breakfast was good. pool table was a great addition

pool was closed

also the bar was good

the pool was the only thing missing maybe next time

my kids were fairly disappointed but i understood it wasn’t their fault and they compensated me for

wifi is not that great; it worked most of the time, but the procedure to get it working is not very

wifi bandwidth needs to improve.

wifi was good and also

and sheets in room for sleep sofa, no microwave in room, remote didn t work tv, don t provide laundry bags for dirty clothes

near transportation 1 min walk to bus stop to ny super clean room service

nevertheless, the kids enjoyed the waffles

fitness centre was

comfortable, great staff and service, nice rooms, parking, decent breakfast and great location

of the location is perfect for going into the city, and the staff was great with me and gave me a late check out without complaint

happy to be there, the breakfast area was so nasty that it looked like a child party with 40 kids under 5

private parking and gym is available

breakfast and cleanliness of the hotel

breakfast was excellent

simple but very good and tasty breakfast

renovation and furniture, excellent breakfast, friendly staff

i was able to connect to the wifi easily

only thing i would complain about was the wifi, couldn t get it at all, even with the info they gave me, otherwise i enjoyed my stay

free wifi was fast location was great - could drive to a variety of places within 10

wifi that was advertised for free and one of the reasons why i needed accommodations during travel

clean, comfortable, plenty of parking, good wifi and the staff was friendly.

breakfast was superb

staff told me before 10am i hv to pay early check in 100 usd

a ex-embassy suites hilton with lot of extras (breakfast included for every guest, indoor pool, gym, free parking), all-suite-rooms - older decor but okay

small pool

and wash cloths they were already provided in the room including extra toilet paper and the pool opens early love that