wifi was up and down

wifi always a pain to deal with. shower and lights too much figuring out

wifi connection and signal at the room

wifi always problematic with connecting

th floor) was awful

substitute of 20$ minibar credit for your breakfast ( not able to provide due to covid and staffing) is a rip off

bar and the pool were much needed in the heat, views from the roof are amazing

staff was super accommodating and provided a late check out when asked

no breakfast

my kids got put on another floor - they also had one light by the bed unscrewed off the wall so their

fast wifi friendly staff very clean good location free pastries in the morning

wifi

room was a bit cold wifi was slow

no wifi in the room. no coffee or espresso in the room.

would have been nice to get dessert from room service, but it wasn't offered

& helpful staff - the location (subway station was 1 min away) - the roof top view - the free late check out - bed was comfy - the room was small but had everything we needed and a wonderful

top deck, the code stuff instead of a key is different, but dont get intimidated its easy, got a late check out just by asking someone at the desk

we were very appreciative of them accommodating and early check in

very good location. little treats and candies available for free. early check in was possible

wifi didn t really work in my room

wifi was out, which was an inconvenience.

also, wifi worked only in the lobby -

wifi was occassionally tricky to access, i often had to connect, click sign in, try open a website,

good wifi

the wifi was glitchy and often didn't connect, but i have unlimited data so i didn't stress

we were later compensated for this with a small discount, but being abroad with no data and no wifi in the place you are staying is a bit of a thing from the past century

+ the wifi didn't work in this room either

in the room still used a 30-pin iphone port, tv was kinda old and clunky, wifi was not great

wifi connection at the 19th floor was pretty weak.

no breakfast or room service, but you do have a full kitchen if you have the time to go grocery shopping

location was excellent and the room was comfortable, while having a separate sitting room and kitchen was a real boon

the apartment was great, a bit outdated but having a kitchen was really good as we are a family of 5

and the suite was fantastic, plenty of room, comfy beds, huge bathroom, full kitchen

the kitchen was such a nice thing to have

citizenm was dramatically superior in every aspect - wifi is great, open working areas are great, and everything is set for work

been carefully thought out - it is just perfect ux design, from bathroom to breakfast, welcome to wifi

also i had to use my boingo account to connect to their wifi

from the staff, lovely quotes, location, to the view and the rooms, fast wifi, it was all incredible and one of the most amazing hotels i've ever been to

tech was on point as well, great wifi and easy to control anything in the room

from various staff and as a result, i had trouble getting the room cleaned on a 1-week stay, the wifi went out a whole day and i wasn't able to work which caused me to seek wifi elsewhere

wifi was poor - it was slow and kept cutting out

i really liked the lication. the staff was extremely helpful and pleasant. and having wifi

the wifi was reliable

wifi was free for guests

we didn’t sleep at all and would definitely not recommend for families with kids

the hotel itself is decent, i would not recommend it for families with kids because of its location

booking listed a exercise & spa facility; there sas only massage at night by appointment not a gym and no staem without appt

spa was not up and working, no gym

spa was not up and working, no gym

check in process was smooth and the extra spa items in the room were cute

fully equiped kitchen, friendly and helpful host, everything nearby (good restaurants, metro stop not far away),

ready for a steep flight of stairs to the shared kitchen area (also where the studio room is located)

the kitchen is well equipped

it was also a little weird walking threw the downstairs kitchen but our apartment was private once we got to it

the room was very spacious and we also had access to the kitchen on the same level so it really felt like we had a whole apartment incl kitchen to ourselves

everything but as feedback i might say offer birthday visitors a benefit like a free drink at the bar or anything else to make them feel extra welcome

and in the end there wasn't that much to do in the hotel itself in terms of amenities - a tiny gym with very little equipment, no pool etc

also, if you are young or just way cooler than us, there is a trendy bar in the lobby, a music space and a gorgeous rooftop bar that always look like really fun times

the gym was ok.

it's nice to have access to a little gym as well

horrible wifi speed for a 300$ room

view, great customer service, clean room, fast wifi, great area

wifi could have been better. access to netflix.

slow wifi and no microwave.

wifi quality

nice breakfast.

poor breakfast

breakfast room was a nice bonus

breakfast was excellent, and the staff were fantastic — friendly and

good breakfast super clean rooms

wifi speed was slow.

wifi was on-off all the time

excellent wifi

the facilities were good, although wifi was slow, which is less than ideal for working.

arise, and they strengthened the router connection for me on my floor so i d have a strong wifi connection, which was extremely helpful

they let me do early check in

fresh air (ac tho), area, quite room, luggage storage, early check in for free, bed was

liked that they allowed me early check in at 9am and they provided shower slippers, tissues, and a tv in the room (i did not

early check in time was very appreciated!

we arrived on a 6am flight and the staff were incredibly patient with securing us an early check in - so we didn't have to worry about storing our luggage across town at their sister

the room had everything you needed in the kitchen and toiletries

i liked having a kitchen in the unit as well

the room was a kitchenette! this was surely an added bonus.

told i could have an early check in and when i got there told i could not have the early check in

easy reliable wifi

beautiful small hotel. excellent location. very good breakfast. great wifi.

the room service was expensive and not good cereal was rotten and they forgot items

small room. small gym. service was ok.. could be better

is spacious beautifully designed w great light the shower is perfect the bar has a great vibe the location is superb the service is

was great guy at front desk was very accommodating, he waived the early check in it was

the $25 early check in fee. if you arrive before 3 pm .

we arrived at the hotel, we prepared our kids for a hotel room that would be the smallest they had ever seen because we were in manhattan

early check in not available and was sent to the next door restaurant (owned by hotel) to get

the service is exceptional- starting with small monkey for the kids (the preferred souvenir from new york for our kids), help with luggage, finding dinner, all

as soon as we requested to them with high speed internet connectivity, excellent and wonderful breakfast

the room was very clean, the breakfast was delicious and i was so impressed with the friendliness of the front desk staff

nice view from the 18th floor bar area (i think it was 18)

at early check in i requested highest room again

location, daily cleaning, delicious breakfast (pastries, waffles, eggs, yoghurt, bagels, muffins, cereals, coffee, tea and others) and

amazing service, amazing bar and restaurant, rooms were awesome!

bar was a bit pricey for dinner and not as delicious as some of the other restaurants in the group

liked the choice of the restaurant or bar for breakfast and the cocktails in the evening were appreciated

are nice but small (but that’s new york), good location, nice bar and food in restaurant is good (if not very

on check-in there was a large queue of people so the staff from the bar came round to offer complimentary drinks and comforted everyone as best as they could

big refrigirator, huge kitchen, fully equiped

mainly in kitchen

think some of the common areas (kitchen, bathrooms, etc) could be cleaner

wifi worked very well altough we were in the 9th floor and the view was great

wifi a bit patchy, tv channels were on wifi so they kept cutting out randomly, then came back

wifi connection was good

coffe and water for free, fast wifi

slow wifi on the 10th floor

we ordered room service. it was fast and excellent.

we had a large and comfortable room, the room service and cleanliness of the room was excellent

very good service and food quality in the lobby bar and restaurant

soundproofing room doors to avoid noise from hallway. small gym with booking only.

early check in was arranged

amazing location, good shower, comfy bed, good wifi

appreciate the wifi

the very fast wifi was also great

the hotel provided free wifi which was good

the wifi is not secure, it gave my computer malware.

loved little touches like free breakfast and a charcuterie plate

location, breakfast, small cosy hotel

ground floor this courtyard is where the cafe resides and you can have coffee, tea and some yummy breakfast items like eggs on mini-bagels or yogurt cups with fruit

the people working there were so nice and wonderful, breakfast is a must at least once while there

had to go out for early morning coffee and breakfast, but they did give a voucher for the morning meal

room was big enough for two people, the view from the room was wonderful

wifi was not working well for us but we were barely in the room so it didn't matter much

wifi works great, room is clean and spacious for new york

quality and hotel services not as expected breakfast and wifi poor is not enough to try to be cool, you guys need to be a 4 stars hotel first in the booking

stay at 19th floor), wifi was great, subway 6 minutes walk from the hotel

check in was quick and easy, and they even held our bags for an early check in

laundry is on site

a fridge, coffee maker, microwave and laundry are all in the basement which was very convenient

close to subway, perfect laundry service.

was excellent, wifi was quick, tv system excellent and bathroom compact but functional

adequate food choices, but excellently presented, coffee was unusually good, access to necessary wifi and spacious enough for work and privacy

wifi limited to 3 devices and a bit slow

minimal amenities, poor wifi

finally, the wifi didn t work so i wasn t able to do something for work

good free wifi, with a fridge and microwave in the room

the wifi wasn t working appropriately

- room is spacious and clean and wifi is good

sized room, reliable wifi, room as described, not much noise, and all staff were helpful

room was clean and comfortable, with adjustible heating/ac, reliable wifi, a good amount of space and a large tv

location in east village, especially for dropping kids off at college lovely communal

great gym and water filling machine

the staff in the cafe and bar on the first floor do not exhibit the same customer service as the others

also, nice to have flexibility for late check out at 1 pm

also the ice machine by the gym wasn't working

there was no breakfast.

clean and pretty spacious room, basic but nice breakfast, location near subway station

many options for breakfast nearby

breakfast in the morning was a nice addition

breakfast is very good

wonderful staff, totally friendly and allowed me a slightly 1 hour early check in

queen bed was not comfortable, kids loved their bed

there’s even a complimentary breakfast

also a place downstairs to sit and eat if you're bringing food in and i believe and a small gym

i sleep late till after breakfast is over

convenience and breakfast

clean, spacious room, modern facilities, good gym, great breakfast!

service, breakfast, gym, and housekeeping were all great.

small but good gym

breakfast was really great

enjoyed the breakfast very much

the bar was great, all the staff are incredibly friendly and kind. great ambiance.

has a coffee bar which is useful in the morning

fitness center is essentially useless but otherwise a nice little hotel.

the rooftop bar and speakeasy below ground was amazing

booked the rooftop bar a couple of nights but was told it was closed when it was open - not a negative just maybe some

wifi also not super strong

everyrhing exept the wifi didnt work and i eas on a wotk yrip so it was very uncomfortable

didn t have wifi in the room for 3 days in our 6 days stay

poor wifi service

was poor, rooms were badly cleaned and some basic services required additional payment

a previous guest or staff and we didn't know the information required to connect it back onto the wifi

i loved the shower. free wifi is definitely a plus.

no omformation on wifi access

the staff and the noise of the subway. and the wifi was instable. difficult to log in.

our room wasn't cleaned the first day. and we did not have wifi the last two days of our stay.

wifi was terribly

the wifi could have been given with the room and it would be great if we dont need to pay for

wifi was slow

wifi was slow and higher plan was not included in room price.

the wifi was slow

we did not eat at the restaurant, but the bar was great and the bartenders were super friendly

did not have breakfast. it looked like coffee, tea, and some pastries.

lovely hotel in a a great area. fabulous breakfast included

breakfast was delicious and included in the price of the room

nice bar and food on property, but also good restaurants close in the neighborhood

a very small gym

gym equipment in bad shape, not repaired despite pointing out problems

thin walls, very noisy. very old machines in gym

the gym was closed and rooms aren’t serviced unless you’re staying for more than 3 days (i’m fine

hotel advertises a spa and gym which is why i booked it

i had to re-login to wifi every day

wifi was fast

wifi was slow at times

very nice rooms and free wifi and premium channels for free also

a huge desk and a lot of plugs to charge the neccesary laptop , phone etc i will mention that the wifi was great , i have stayed at many hotels that are knowm to all of us and wifi generally

wifi was not the best and limited to a certain amount of devices

poor wifi - completely off for 2 days - again had to go to starbucks to sent emails

wifi wasnt free

no acsses for wifi during stay

ridiculous resort fee for wifi

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

had to go the gym in the basement to fill up my bottle

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

gym was ok

also, wish the gym was a little more updated

the free wifi was steady and strong

good wifi

coffee maker, wifi

great location, clean room, comfy bed, quick and reliable wifi

wifi ok room service if

wifi often flipped out. bathrooms could offer a bit more privacy.

location, shower and wifi were both excellent, very quiet for nee york, on site barista and fabulous shared spaces which

the common areas were fabulous and excellent, free wifi throughout so working on site easy and comfortable

the arlo also has a great bar and open working spaces with good wifi

wasn't warned by booking.com about $35 a day urban charge to cover wifi and happy hour etc.

spa folks very friendly

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

amazing rooms and spa and gym. lovely staff. good location

amazing rooms and spa and gym. lovely staff. good location

the rooftop bar, for hotel guests only, was absolutely beautiful

comfortable room, cleaned every day, good wifi, friendly and helpful staff

wifi very slow and difficult to connect instant decaf coffee vs. brewed.

was no wifi for 2 days, this was a bit of a bummer as we had to add expensive data from our providers on

wifi connection regularly dropped and we had to reconnect our phones

wifi could be better

gym was great as well, all the equipment that you need

this hotel is exceptionally good in every way. the pool and spa is extremely nice.

excellent spa with world class services

front desk was lovely and super helpful and the rooms were gorgeous and spacious

the gym is great and we always got in when we wanted

common areas were clean and well appointed, breakfast above average, and wifi coverage perfect

one tiny detail, which is that you have to re-login to the wifi every single day, which seems a bit silly for a 4-star hotel

wifi could be faster, poor soundproofing of the window.

the wifi was spotty and had to be rebooted. the price was super expensive.

mplimentary) is barely wifi...crazy slow. but you can

there is a lovely bar downstairs, where we enjoyed a few drinks one night

i loved their continental breakfast

the on-site restaurant and bar are great and so conveniently accessed so that you feel like you went outside but without

very very small. no public space to spend time, no restaurants. very small gym.

comfy beds, beautiful view of trade center observatory, nice breakfast

and convenient location (went with my teenage kids), very clean and comfortable, teeny but excellent price of you’re only needing a place to

breakfast was very basic all cheap carbs and kids cereals and breakfast room was too small for the size of hotel, very crowded people had to

kids next door, very noisy, bed sheets kept coming off the bed, uncomfortable, temp in room

not happy about this since i had to work while on vacation and my kids had to do school with no way to get connected to the hotel's wifi because it was nonexistent

there is an elementary school, my friend is a light sleeper so she did wake up to the sound of kids yelling and screaming

% nicely added so you don't have to count) = $11

service and attention to detail from the laundry to room service and housekeeping

24/7 room service

room service: 1 coffee is $9 + tax 9% + tip

the food, the water, the curated bar in the room and the products in it, bed was super comfortable, restaurant was great

free wifi, great staff at the

the computer were down so no wifi

in house cleaning services daily. reasonable wifi available

rooms have a desk, free wifi, coffee machine and ensuite which is perfect for business travellers

free fast wifi available in all rooms

half court, ping pong, nice lounge, bar and seating, pac man, foosball, skee ball

like service, gym, interior and location

great for families with games room and gym

area were the sofas and games (which was the biggest attraction for us as we were travelling with kids) is actually a bar open to the public

bar with a tuck shop, basketball court and games to play on an evening

i also liked the late check out at 11

practicalities (early check in, baggage room, 24/7 reception) worked fine - nice and helpful personnel

i was allowed early check in

they allowed for early check in and ability to hold my luggage until the late afternoon of checkout day

the continental breakfast was very good

the hotel had a gym and laundry and the rooms were very clean

a little bit pricey. no tap water. (or get that in the gym.)

location, close from all the places we wanted to go including times square, amazing breakfast, clean and every room have microwave

the front desk staff, our room and free breakfast were perfect. thank you

the wifi was unreliable

the charging doc station did not work

clean rooms with a simple breakfast and a wifi that works

aff searched for something to provide to us), no wifi information provided upon checkin, but we did get it late in the evening

wifi blocked me from accessing my vpn

the gym is well stocked and has a separate yoga room

the hotel has a well resourced gym and i understand a roof terrace with a bar will open once a licence has been granted

and quiet room, a bed you could easily move into, spot-on cleanliness (sadly not a given), a gym, easy subway access, and a genuinely caring staff

we were on 19th floor directly under the rooftop bar and on check in we were told if there were any issues to let staff know and they would move us

the gym was really clean and had everything we needed

the only problem was the clean we always found rest of stuff that our kids left

just a really sketchy environment for myself and the kids

offered free freshly cooked cookies some times in the reception which my kids like it so much in general the hotel is in a safe area

none of those two items we and kids do not eat

clean n the gym n restaurant help there

thing i had a problem with (and it's a very very small thing) is that i couldn't get the free wifi (+) very nice clean and quiet room with nice ac and wifi (-)i could not log in to the wifi. (+) it was easy to sign up for hilton points so we could use the free wifi (-)if you have hilton honors free wifi otherwise you have to pay daily for wifi. (-)slow wifi (-)disliked the requirement to become a loyalty member in order to access wifi (-)no free wifi in the room (+) hilton honor member has free wifi (-)wifi wasnt working the tv had crappy channels and the signal was really bad and to drink water or

we couldn't use the pool or fitness rooms

fitness room very well equipped

restaurant and bar still closed due to pandemic.

being charge for mini bar and candy

the resort fee includes a glass of prosecco at check-in and wifi, however no coffee and bottled water in the room or spa and pool

wifi somewhat instable

wifi was free, but relatively slow -- ok for answering emails but not great for downloading files

no concierge, limited wifi

they charge for the wifi and was not very clean in general, the restaurant is pricey

t safe

comfortable beds, good wifi, great location, friendly staff!

wifi should be better the heat in the room

wifi a bit weak ... and tabor room needs two small tables that can be moved to sides of beds.

wifi slow in peak hours, locks a bit tricky and not quite solid enough to be in the city

points: the hotel staff, the free breakfast, the kitchenette in the room, the room service, they keep your bags before check in and

one last thing, the door to the gym needs a better configuration

we decided to buy provisions from the grocery market just up the road and make use of the kitchenette facilities

have to ask for cleaning every time i need one. the direction of the gym is a bit unclear.

booked a studio because i wanted a kitchen

enjoyed my stay, appreciated the early check in as i was very tired from my journey.

so we had to spend the day and night in a dirty room with dirty beds with my kids

no coin machine in the laundry area

on top of that, the amenities are stacked: a laundry room, a gym, and even a computer center in the lobby for getting work done—perfect for business travelers

it is very hard to find a nice restaurant with kids within walking distance

in the room: excellent fast wifi which was available all the time without the need to reconnect every day

in the room: excellent fast wifi which was available all the time without having to reconnect every day

very slow wifi.

wifi could be a bit stronger

wifi is slow

my kids were very much disappointed

also as a family we had two double beds and our kids had to sleep together which for a boy and girl age 16 and 9 isn't ideal

laundry bag was not replaced by housekeeping

it was really unpleasant to hear your neighbours speaking to their kids at 5 am

additionally, i arrived at almost 2am and asked for a free late check-out

problem i had was the the wifi when trying to connect my playstation

possibility to leave luggage at the hotel even after our check out. wifi worked fine there

no fridge in room and wifi was not reliable

breakfast and wifi problems

and, last but not least, the wifi was extremely spotty so i was mostly using cellular data, which is a huge problem for me as i

i had a great stay with my kids

were perfect( coffee kettle, safe, fridge, lot’s of possibilities to charge electronics) fitness downstairs also very nice

because of covid the kitchen and bar was closed, that was unfortunate.

early check in, friendly staff, nice view, close everywhere.

fitness room is decent but only one bike machine

lovely bar area and breakfast was great

woman at the check-in desk was fantastic when i rolled up with our two kids after midnight (thanks to a number of irksome delays)

free laundry facilities

the bar hand soap for the bathroom was not replenished daily, but was big enough to get us through the

) lovely staff - there is a gym and a laundry room (free for guests)

price, comfortable room, fun wall paper, kind staff that helped with early check in and stored my bag after i checked out

i was able to change the date of my reservation and have an early check in without any difficulty or extra charge

connivence of early check in on nye weekend.

kids fell in love with the place and didn't want to leave

we stayed for five days, with two kids

tiny gym

arranged late check out at no surcharge

hotel bar and restaurant are really nice