breakfast could use a huge improvement

the breakfast was a joke- some fake orange juice, cold cereal and milk and not much else; and

not a good breakfast too

they said free breakfast but they didn't have anything for breakfast

had to wake up attendant to setup continental breakfast 20 minutes after it was supposed to be available

dirty, no elevator, barely a place to work, bad wifi, bad experience.

they need stronger wifi. the wifi kept on clinching and some times there was no wifi at all.

wifi was poor 3, i have not yet received the refund the hotel was to refund after double deduction

the wifi is so slow

i asked for the wifi password and he was upset and responded with high tone

nice clean. room near entry and exit. free wifi.

could not connect to the wifi

wifi didn t work the whole night, so we had to utilize our phone data on our laptops

the pool

breakfast buffet was $16/person.

rolling table, the office chair, the kitchen, the living room area, the space well laid out

gym could have been bigger

hotel is very clean, the room, kitchen, bathroom, hallway, elevator, reception, breakfast

very good room for disabled. perfect kitchen in the room. very goof breakfast like in usa.

covid restrictions did not allow us to fully enjoy, things like to pool and the gym as well as having breakfast in the lobby looking out the windows on the beautiful day

clean. nice facilities. great location. lots of parking. free wifi. friendly staff.

poor free wifi

much noise from nearby highway and wifi never worked during our 5-nights stay

slow wifi..

a welcome note in the room with a details of wifi , swimming pool times and any amenities in the hotel

could not have been nicer, interacted with me and my daughter, observed interacting with young kids in such pleasant and friendly

accommodate so we can swim in the pool and we had it all by ourselves very good with everything that’s going

facilities - a gym, a swimming pool, availability of a washing machine

breakfast wasn’t as great as usual

the gym was not only too small but none of the machines were working

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

the single bar of soap for the shower, so had to use my own travel back-up soap to keep near the sink

our room was very nice, the staff were great, and the bar was great!

they have an ok gym

quiet and clean rooms. great restaurant with a large bar area, perfect for business travelers.

was the only hotel with the pool open

really nice staff! great breakfast and nice gym set up.

i loved the breakfast so delicious

breakfast was great with a lot of options

bright, clean, pelotons in the gym, gluten free options at breakfast, comfy beds, rooftop bar with views of nyc skyline

there was complementary continental breakfast and good housekeeping!

breakfast at the hotel was good

the breakfast has great selection of food

the breakfast area was way to small

no gym facility but it's indicated as part of available amenities on website

this is the second time we stayed there with our kids, everything was super clean, kids were able to use the pool, and the staff was very friendly

room was huge and it had a full kitchen which we didn't use but very nice for long stays, i will definitely stay there again and

everything was great loved my room and the indoor pool was extremely satisfying.

also, after wkg hard all day, bar didn’t have any decent food snacks other than

pool was smaller than it looked in the photos and breakfast wasn’t great but neither were an

in the breakfast area the staff were most helpful especially jegy and minire was also friendly pool well

well equipped gym and pool

i needed an early check in on 2 rooms near each other and the team made it happen

location breakfast and staff and parking was amazing

breakfast is offered every day

was very surprised about the breakfast, which served only tea, coffee and juice

booking says breakfast included but there is no kitchen in this hotel so no breakfast served

it says breakfast included, but it’s literally coffee and juice.

have breakfast

i was pleasantly surprised at the full kitchen

could not get to use gym or pool children i there constantly even late at night

kids enjoyed the pool! and the hotel is clean i have no complaints and would book again

breakfast was great

nice people at the reception: they were accommodating us with our request of an early check in, even if unfortunately we got a room at the ground floor

extra trundle beds for my kids, connecting rooms

room was comfortable. hotel was busy yet room was quiet. gym was good, breakfast too.

great breakfast

i was picked up by friends but the hotel has a shuttle to concerts and events

the breakfast area was small but nothing that can be done bout that lol it was still do able and

it's nice there was a gym available but it would have been more convenient if the gym was open at 5am instead of 6am

breakfast can be a bit crowded if there are bus tours at the hotel.

breakfast was good, friendly staff, good gym,

breakfast was amazing ud83dude0d

could be more variety at breakfast.. no bacon ,ud83dude22

breakfast was a little light but it was tasty

kids running back and fourth in the hallway playing with my door handle was annoying but that is

kitchen and living room was awesome to have with our toddler son

pool was to cold

many kids in the pool screaming but that's not the facility fault they also messed up the jacuzzi i was

gym & room were both very clean

the pool was clean and the breakfast was spot on

the full kitchen

the fitness center

clean, beautiful rooms, great breakfast, and hotel manager and staff going out of there way to help

having the knowledge of surrounding area complimentary light evening meal chess board pool / fitness centre

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

laundry was not ready

lobby bar and kitchen open very late

like the breakfast they should be a little bit more for other people like kids

the night staff at the bar were very friendly and very accommodating

could do better for breakfast, they had the same everyday.

i know it has become standard but i always appreciate having free wifi included in my stay

well kept spacious quiet comfortable bed helpful staff free parking and wifi

wifi did not work

free wifi

free parking and wifi

fact the has a little kitchen,that does help alot for trips too cook ur own stuff saving money in food

unfortunately, the breakfast was very limited

they should give more for their complimentary breakfast

the staff accommodated our early check in and were very friendly

price is good and the kitchen is convenient

the gym and guest laundry service are a fine perk

the gym is great

breakfast, comfortable room, clean

plenty of breakfast

the gym and guest laundry service are a fine perk

grab and go breakfast included

kitchen in rooms

the room the bed kitchen set up bathroom super clean and comfy

bed was comfortable and i was able to get a late check out

breakfast was minimal

parking for truck and trailer.

it was right along the highway and there is no pet fee.

i for got to add =>they have a good wifi in place

g shower head and moderate pressure), free breakfast and wifi, vending

was great, had a few issues with wifi, but did not have to use it that often at hotel, breakfast was one of the best that i have had

sometimes the hotel wifi was slow or it would cut on and off.

wifi for the tv was horrible

i didn't have breakfast but my stay was very good.

laundry on site

great place to stay. love the kitchen staff.

but the bed is bad, it is not a fixed bed, the bed is always sticking out of the headboard ,the breakfast is very bad, there is no option for coffee and a cupcake

it would have been great to have a proper breakfast.

is a bit hidden but everything you need is within blocks food, supplies, and shopping and spa at walking distance

breakfast was pretty decent, i didn't need to eat any other meals until dinner

beds/pillows comfy across the street from the sojo spa street mall just 2 blocks up

breakfast was excellent.

location for my needs (i chose this facility because it's across a spa i went to)

she gave us a late check out, since it was so late

the coffee bar in the morning was very appreciated

they were consuming alcohol and it was just not appropriate for a family with kids it was disgusting the people were drunk, dancing inappropriately i had a 4 yr old and a 10 yr

i payed 4 breakfast but that man told me that i have only 2 and i have to pay 2 more if i want my kids eat

buffet breakfast, free parking, ease of visiting manhattan by bus, nice amenities, close to services,

very clean, spacious, my kids love the pool, great location.

my kids were fairly disappointed but i understood it wasn’t their fault and they compensated me for

we pay for a room and being out all day with kids and coming back to a non touched room is not good

was a bit disappointed the pool still is remaining closed due to covid conditions

were able to accommodate an early check in & a late check out

that the swimming pool was cold and not heated and that they don't have complimentary breakfast.

no wifi during our stay

good wifi

went to this hotel for wifi, had my 13 old son with me

the wifi wasn't consistent in the room

wifi was not great

wifi was good and also

wifi bandwidth needs to improve.

wifi is not that great; it worked most of the time, but the procedure to get it working is not very

no room service or restaurant in the hotel but understand because of the covid

she went above and beyond to make sure i got all information i needed with parking situation

bar open during normal business hours; no coffee available for guests in the lobby; no grounds to

then when i found out i had pay for breakfast i was annoyed but i had feed my two kids before we got on the road

my 2 kids and i had to stay in my friends room

then we were watching a movie with the kids and all of a sudden the power went out in the room

the hotel bar was closed at 10 pm and there was no wine or beer available

my kids loved breakfast especially the

limited fitness center with missing weights

comfortable, great staff and service, nice rooms, parking, decent breakfast and great location

no crowd on the fitness room, which was only reason traffic to laundry room was tolerable

perfect room and breakfast

i liked the italian bar and the gym

nice, clean suite, very comfortable, helpful staff, good location, nice small gym

wanted to charge $100 for early check in so we opted not to

some veggies would have been nice for breakfast.

love the breakfast every morning and the early check in option

the breakfast was a 5/10 the waffles were like i was eating bricks.

there was no restaurant that served you for breakfast & the bar was rather cheesy.

we where coming from maryland to a family function and it was just perfect my 3 kids slept very well

fitness room was nice & the parking accommodations was convenient

booked it for its space because we originally were going to bring our kids

the kitchen was amazing

pool and shopping area everything was right there and the bed was very comfortable

breakfast wasn’t to good but all the restaurants around it makes up for it

thought that the pool could be a tad warmer and larger due to the amount of people who stayed there

the room was big, clean, and the kitchen is a plus

room, staff, location, gym, breakfast counter

equip kitchen with pots, utensils, plates, etc and not just asking from the front

5 usd return ticket to manhattan, 20 min drive), laundry in the hotel, fast food and restaurants

we had a small kitchener but they didn't have any soap for dishes

breakfast need hot breakfast.

we loved the spa tub

room had a heart shaped spa bath tub

there were a few choices for breakfast and all were of great value and the food was good

there no sign that says hilton garden inn they charge breakfast

i check in for my room i pay and i walk away i notice i only was given one key we are here with 6 kids and 2 adults so i go back to him and ask what did i pay for i go back to the booking and it

this property was a lot nicer than the local laquinta we usually stay when we visit our kids

breakfast was good

laundry on 3rd fl, unlimited good coffee

the breakfast is really good. there are many choices.

the gym was very small and only 2 machines were working

my family is very much satisfied especially our kids

breakfast was amazing

there was only bar soap and a shampoo

great pool for my girls and comfortable stay for my dog

the gym needs more equipment

the location is very good on public transport to new york city,,the swimming pool and the gym are the best

close to trains, even a cool little bar in the area

got us late breakfast before we left

large rooms. bed were comfortable. good selection for free breakfast

nice hotel and good free breakfast

hot breakfast with eggs, potatoes, meat, yogurt

the cleanliness and the delicious breakfast.

asked about early check in they made us pay an early check in fee cash

breakfast that was not included in price and that was a surprise for us that was very nice from the

free breakfast the staff was very friendly and the rooms were really clean and smelled clean

breakfast

if they didn't have a breakfast, they should not have said they

common areas are also good, including a laundry room for guests, 24-hour

the lounge/rooftop bar was incredible

complete kitchen facitly, love the refrigerator, too

breakfast is easy quick items, oatmeal bar was our favorite

the laundry room was out of order and they were trying to fix it.

aldi (thrice or even four times less expensive than in nyc), shop rite, gap and a well equipped fitness center ($10 entry fee)

gym was very equipped too

the reception is on the 6th floor and so is a bar with a lovely view

we arrived around 10pm and couldn't have been more stunned by the view from the bar patio

, location ; room had no view worst in the building ; staff did not bother to ask for options ; gym ridiculously

live the view and that i can bring my fur kids

he didn't like the fact that we filled my kids water bottle from the lobby lemon water jug

it was spacious, the free parking was extremely convenient, and the pool was great for my kids.

the pool was small but perfect size for my two children

kids loved the pool, driving to anything we wanted or needed was as easy as anything is this close

the swimming pool was cold. we could not swim.

us almost 2 extra hours as late check out

whole building,it is really smelly our floor smelled like weed my kids room smelled like wet carpet and everything was in terrible condition,the bed was sinking in,

room was decently sized for 2 adults+ 2 kids

appreciate the easy check in and fast responses, especially traveling with kids

there were no laundry facilities and the public one across the road was very busy and grotty

great staff, nice room, good breakfast

the food for breakfast

they have a gym that they do not allow guests to use

priced for the stay that doesn't have the gym or restaurant opened

it stated the pools and gym were opened and it wasn't

checked in early with no hassle. small room but space was designed well. nice gym. fourth stay

it was good! gym was perfect for me. great size. the

gym and lounge room with microwave was very convenient, views from our room of manhattan in the far

there is a gym on 0 floor

room is clean. staff are nice. gym is good. location is good.

staff, dscipline,pool

clean kitchen

property is spacious with ample parking, fully equipped kitchen, microwave, and dishwasher is the room, spacious closet, reclining chair, comfortable beds,

clean free laundry gym

free laundry room, on site snack store, free wifi, a complete kitchen in your room

there's gyms and laundry downstairs

the gym could have more equipment

no room service . the bar only had one bartender so she didn't get to us she stayed in one spot

staff, location, room, the breakfast bar all exceeded expectations.

hotel to explore upper west side, friendly staff, huge rooms with nice beds, clean gym with nice selection of equipment

mandated vaccine passports to enter bar area

the gym looked good, but i was not there long enough to use it

to dangerously hot and then back to normal temp without touching the controls (very dangerous for kids)

hotel is well situated and has a shared room with different kitchen appliances that you can use

water is available at any time in the gym, which is very convenient for filling your water bottle without having to buy bottles elsewhere

we could do an early check in at 9

wifi didn't connect

location, price reasonable, design is beautiful wifi- smart tv

wifi was not straightforward to log into, you had to sign up to a membership and which accidentally

there was no hot water my kids and i had to shower with cold water

i also noticed many families at the hotel and having a snack area for the kids would support accessibility for everyone

our kids were happy and comfortable

is clean,the staff is super efficient and friendly the breakfast was delicious with variety, delan front desk went above and beyond assisting us with

i did not use the pool, sauna, gym or any other amenities so i can't comment

pool should be cleaner.

the room was amazing and the bar inside was convenient

flash and new decor, lobby and gym and bar all looked great

the gym was decent, the tv in the room had a good selection

just more cardio machines in the gym as only 1 treadmill and hard if more than one person in.

amazing gym equipment, good area for the price and close to the subway line 1 (very direct line)

an abundance of great dining options, and i particularly enjoyed working out in the well-equipped gym and remotely working from the peaceful courtyard

wifi connection could be better. rooms are a bit small, but it's a nyc standard.

the location is great. really appreciated the free wifi and vouchers for the bakery.

the wifi wasn t good.

wifi - often no reception/connection

the free wifi was unreliable and slow. it restarted every few minutes and was unusable at times.

fitness room average

you had to book a seat/table in the lounge bar when open - it got busy when live music on and we didn’t know so had to stand/beg for a seat

nice quiet area for kids and the downstairs bar is a massive plus

cozy bar with live jazz and nice cocktails

looking forward to going back once the bar and kitchen are open

room was large and well appointed, bed was comfy and the wifi

staff. location. excellent wifi.

practically no wifi in our room

wifi was very slow.

wifi was spotty at best..kept disconnecting.

poor gym

room wasn't cleaned by 3pm which made it hard to wait around lobby with young kids.

kitchenette

laundry available on site was an added bonus

i learned that some hotels have self-service laundry - terrific option for a long travel with kids

easy access, good location . friendly staff , breakfast included

when i todo the room...supose include breakfast..but not was true..just have coffee

comfortable and breakfast smelled great but couldn’t stay to eat

breakfast buffet had many option but none of them were any good.

great continental breakfast with plenty of choices

i loved having a kitchenette and used it for cooking dinner and breakfast

beds small kitchen good size room nice building not your usual box like some hotels

my room came with a fully equipped kitchen with stove, microwave and fridge, pots and bowls/plates

little kitchen which left us wanting for nothing

privacy, cute and classic. the kitchen in the room was handy

one turn off is that the above room had kids running around for hours until 2am and the hotel staff couldn’t do anything

good parking, good restaurant in hotel and also gym

airport shuttle was super

door stopper hurt me and my kids since after the door closed, it was easily tripped on and definitely safety hazard

shuttle service status from 8am :/ not useful for early flights

wifi signal

slow wifi

the no wifi services

only thing that was missing from being perfect was there was no wifi in my room 234

bathroom floods while taking a shower wifi didn't work

the breakfast was good, i would recommend to anyone

you will find tablets on floor (when you check in with very young kids)

wanted a room with a kitchenette

i liked the gym. it had a decent amount of equipment.

breakfast was fresh every morning and the rooms were clean

i don't recommend it for family with kids that needs strollers or more than two people in the same room

night my kids and i came back late with food and the front desk gentleman asked us if we needed utensils and

really low profile, best place to stay with your family and kids to scape the day-to-day life

good breakfast, nice room, nice staff., incredible location

location is excellent! breakfast delicious! environment was warm, friendly, and inviting.

wifi worked fine (that is important to me) i will be

we were permitted late check out

the kids loved it

no room service after 10pm no good for late arrivals ..no lunch available during week

was great - i needed an early check in and late check out, and they were very accommodating

elevator took time , breakfast is zero rating , it just little kitchen, no swim pool, small gym

desk staff - excellent breakfast room staff - excellent - good variety of foods available - very clean room with lots of

the gym facilities were also decent for people travelling and we loved how close the hotel was to

everything. cleanliness, wonderful staff. breakfast. the bar & lobby.

loved everything. gym was great . everything was so clean throughout the hotel .

we arrived early and were pleasantly greeted and allowed to early check in

breakfast was excellent

breakfast perfect, good location, room clean.

the breakfast is always served hot. staff always greet you with a smile.

gym had no weights, just a couple of treadmills and a bike - not what you expect when you pay over

the best part of my stay was the fact i got late check out.

great lobby and back yard and the staff was pleasant. my kids enjoyed the pool.

service, appearance, room, lobby and bar layout

pools , gym not open

love the late check out

the kids loved that there was a pool on the top of the hotel - it's small, but that's how the city

would not allow early check in without a 50 dollar surcharge, for 2hours earlier

the pool would have been better if there weren’t a ton of rowdy kids splashing around and throwing a beach ball

the pool hours were short 11-7. they didn’t have any ice machines which was kind of a shame.

the roof top bar is amazing

being informed ahead of time of the $40 early check in fee

i was able to get an early check in without any hassle

paid $40 extra for early check in which they only took cash

but as someone who came in from out of town and requested an early check in that wasn’t able to be granted wasn’t the worst case scenario, as i knew it was

have a fitness center, swimming pool, spa therapy, small shop to buy food

didn't like they closed the pool on 4th of july ud83eudd28

the staff was very helpful and helped us with an early check in

gym an pool available

to drag my luggage between 2 different reservations (i was not able to to keep the same room and early check in did not work)

the gym is good and the business center and lounge are beautiful

the bed and the gym.

i was told i would be accommodated for late check out for them to tell me the next day that there is no late check out

loud up to 2am monday morning - it felt like a celebration but could not sleep i was promised a late check out and that didn’t happened i was assured an early check in that didn’t happened

the building has an incredible gym and a great business center and lounge so plenty of space to hang out it

nice hotel with super sweet staff, great breakfast, small gym area, free drinking water taps, yankees stadium in 1,5 km away

hotel includes a very nice bar and restaurant is a fantastic plus

location, gym, cleanness, comfortable rooms

they could consider increasing the variety of breakfast options.

very clean, friendly staff, breakfast was good

the breakfast was very limited

maybe another or more options of breakfast

only breakfast did not had to much

the only thing i did not liked is that the only day i went to the 12th floor to get complimentary breakfast the employee advised the provider hadn’t been able to get anything and she was talking

continental breakfast was good, the breakfast room on the 12th floor had an excellent view