staff is wonderful but most of all the complimentary breakfast was exemplary

next time i will def try out the bar selection in the lobby

very friendly staff all round from the front desk, kitchen staff and housekeeping

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave a

the men’s toilet by the gym nasty

everything the breakfast the room was clean it was amazing i never stay in the place like that

the breakfast part should of much better choice like years gone by.

the spa bath

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

breakfast was a plus and the staff was excellent!

needed late check out he manger was rude and nasty said i have to pay $80 extra for late check out he was

beds were nice staff was friendly pool was warm for kids to swim

laundry room and bed comfortable

it`s updated, clean, great parking, staff is fantastic,great breakfast, good location,

the breakfast was amazing. my family really enjoyed. my son appreciate the gym at the facility.

was great except for the breakfast

wifi service issues. interval connection during time of stay.

wifi dint work

the wifi was not good at all

ough there could have been better lighting), and the wifi was strong

high priority)

breakfast was terrible with no staff on hand, no hot food and awful coffee

they could add some protein like eggs for breakfast

the complimentary breakfast did not offer eggs. it did not have face towels.

i didn’t stay for breakfast i just wanted to leave the room was too musty and dreary

pleasant staff allowed for early check in. room was decent

i was hoping that they have functional pool. kids were expecting

gym small but pleasant and parking was good

don’t clean up around the mom's with small kids

would have preferred better breakfast options

breakfast was relatively simple but full of options

location is awesome, kitchen in room

prepared my own breakfast

pool is outdoor on 10th floor

i would definitely stay there again:) also, free hot breakfast

the friendly staff and immaculate condition of the room. the breakfast was good, too!

the breakfast was delicious and every day there was something different to

breakfast was great

breakfast was great

good breakfast, caring and friendly staff to meet your needs

morning breakfast and quiet place

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

went well, besides the pool and gym not being open

breakfast was great and other amenities were quite nice (pool and gym)

nothing i understood why the gym and pool is close

i wish the pool was open but its been cold so i understand why it wasnt.

customer service the room and the breakfast

the gym was minimal, the pool only open from noon to 5pm

breakfast could start at 6am. and pool opens at 5pm

breakfast, pool costumer service

the pool was closed. with covid restrictions being lifted, the pool should've been open.

the eatery & bar were nice

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

pool,gym,& starbucks w/in hotel

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

the lady who took our order at the bistro bar was very accommodating to my daughter; finding a kid-friendly menu option

loved the fact that there's a kitchenette

our night caps were very delicious since the bar was still opened when i checked in

the only thing i was not happy about, was the bar was not open

the staff were super helpful in the kitchen area

everything rooms, beds, kitchen, etc.

breakfast was great

the fact that they have breakfast available

also the breakfast was mid real regular

our socks became like really dirty quickly, and the breakfast was not edible

everything was good unfortunately i missed breakfast

wifi worked fine (that is important to me) i will be

it was a good value and the room service meals were excellent.

was great - i needed an early check in and late check out, and they were very accommodating

is no breakfast in the hotel and have spacious parking, the location is at the center of the city and many stores near this hotel

free parking

wifi is terrible

lled front desk and no one ever showed up to even check) we asked for the wifi password multiple time and never got it there was still left over trash from the previous

didn t have card service and didn t let us know b4 we got there the atm fee is only $200 they wifi is horrible and they don t have room service

tv volume wouldn t turn down, the wifi didn t work the whole time i stayed there, i saw a bug in my room, was given no wash clothes

wifi was strong

is accessible for folks with limited mobility - i liked that it's really not a place meant for kids to be, adults only

was given to someone else, secondly they gave me a room on the first floor all you can hear were kids running down the halls all night and then had prank calls at 7am a few times which was

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

too many young kids hang out there. one night 3 guys knocked on my door looking for a party.

right across the room with coffee, ice machine & microwave which made it so convenient for my kids & i

just more cardio machines in the gym as only 1 treadmill and hard if more than one person in.

gym, amazing beds, clean, beautiful design, safe

beds super comfortable and hotel near the tube really clean and modern. good gym. great price

good and is a short commute away from the key attractions, it was spacious and clean, and has a gym, i didn't use it but it was good that it was there, the bed was comfortable, the amenities were

flash and new decor, lobby and gym and bar all looked great

decor, breakfast, large tv, iron and ironing board, ample electrical sockets, hotel staff, soap and lotion

the breakfast was also quite decent. helpful and responsive staff.

staff is nice and they have breakfast

the breakfast was also quite decent

breakfast was wonderful

slow wifi

bathroom floods while taking a shower wifi didn't work

no wifi

no wifi

everything except wifi down

renovation and furniture, excellent breakfast, friendly staff

gym is limited, no treadmill

great breakfast

we were surprised that everyone in the room had to eat included breakfast together.

breakfast was excellent

there is a gym on 0 floor

it was good! gym was perfect for me. great size. the

room was clean very nice staff nice business center and gym

room is clean. staff are nice. gym is good. location is good.

gym and lounge room with microwave was very convenient, views from our room of manhattan in the far

free parking. didn't see any bugs. affordable hotel in the bronx.

parking is a plus

free parking. walking distance to yankee stadium, easy check in and out, free coffee

the only thing i did not liked is that the only day i went to the 12th floor to get complimentary breakfast the employee advised the provider hadn’t been able to get anything and she was talking

breakfast

the breakfast was very limited

location breakfast can do much much better 6 out of 10

for breakfast having savory options could be nice

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

laundry room pay method.

laundry was not ready

we had to take an uber from the bus stop with 3 kids

was great, good breakfast, very clean & spacious rooms

lobby bar and kitchen open very late

i know it has become standard but i always appreciate having free wifi included in my stay

desk manager has not hospitality at all the hotel doesn t have lunch, dinner or bar options wifi did not

free wifi

free parking and wifi

well kept spacious quiet comfortable bed helpful staff free parking and wifi

paid $40 extra for early check in which they only took cash

being informed ahead of time of the $40 early check in fee

i was able to get an early check in without any hassle

but as someone who came in from out of town and requested an early check in that wasn’t able to be granted wasn’t the worst case scenario, as i knew it was

under the gym equipment you could find lots of 'teasures' the neighborhood it didn't seem very safe

hotel includes a very nice bar and restaurant is a fantastic plus

breakfast was excellent and convenient

would definitely recommend a snack bar but there was a convenient store a block away so it wasn’t that bad

environment was amazing the staff the bar in the back food and music

the breakfast was good and i loved the bathroom

limited continental breakfast

breakfast was great. big clean room. loved the stay. front dear lady was super kind.

there is also a heavy presence of kids and families from shelters in the halls and at breakfast making a mess and very loud

lady at breakfast was very rude and didn't even know english

i was told i would be accommodated for late check out for them to tell me the next day that there is no late check out

the building has an incredible gym and a great business center and lounge so plenty of space to hang out it

an issue, tv didn't work, fridge was leaning, took a long time to get a response, couldn't access gym/lounge, building happening early in the morning next door, loud neighbors with no front desk to

the room was stunning and the sauna and gym downstairs were great addition

i especially enjoyed the convenience of having a gym in the building

breakfast should end at 11am

the evening soup and salad bar was great

gym was not accessible yet i had to pay full cost for the hotel

convenience of stay and early check in but nothing else.

the front desk clerks on the overnight shift were awesome, in making sure we were able to get an early check in as our flight arrived earlier than anticipated

they gave me a bottle of water and granola bar for my trouble

the food was good, the room was spacious and my family loved it. the pool was nice and warm

swimming pool is small and over crowded with kids

love the pool, because my kids were able to swim

second leg of our stay some kids were running through the hallway

wifi was not straightforward to log into, you had to sign up to a membership and which accidentally

wifi didn't connect

location, price reasonable, design is beautiful wifi- smart tv

we had quite a bit of clothing and luggage (traveling with kids (-) i also noticed many families at the hotel and having a snack area for the kids would support accessibility for everyone (-) loud kids playing and screaming in the halls (+)we took our holiday with kids ,booked fixed time exhibitions,but too many person waiting service on breakfast time,she (-)the staff are not friendly, especially to kids. (-) such an inconvenience if you have kids the moment they wake up, they want breakfast (-)was a very important part that needed to be inside the rooms, especially if you have babies or kids (+)there was no hot water my kids and i had to shower with cold water

it was new and the bar area was very nice. i could see the city from my room.

beds, gym

amazing staff. kevin in the bar was super friendly and helpful relaxed and welcoming atmosphere

addition to that a bag of trash was left in our room one day also, while we really did like the gym, the yoga mats are very worn out

bathroom door was dirty. gym was not available for the whole trip

location, the gym, the front desk. staff was very nice and helpful.

coffee was good, didn’t eat anything as not a breakfast person

breakfast was pretty decent, i didn't need to eat any other meals until dinner

location and the breakfast was very good

breakfast was great

apparently they offer coupons for the spa

ac or heating working properly and kids were noisy my room was near elevator, so it was noisy

i had my 5 month old baby and two other kids had to walk about 15 minutes from the parking to the hotel

plus, the amenities close by like the spa and the rooftop club make for an even better

great value, friendly staff, airport shuttle and breakfast too.

not near 7th train and needs a free shuttle

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

the breakfast

breakfast could have been more nutritious.

the breakfast is a little basic but i had a kitchenette so didn’t need it.

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

clean. nice facilities. great location. lots of parking. free wifi. friendly staff.

much noise from nearby highway and wifi never worked during our 5-nights stay

poor free wifi

wifi was not working abd the food could be better, meaning the choice of restaurants in the area

slow wifi..

the breakfast area was way to small

breakfast at the hotel was good

breakfast may be improved

no gym facility but it's indicated as part of available amenities on website

rooms were up to the mark and they also gave complementary breakfast.

we enjoyed the pool, gym, and in-room dining

the swimming pool and gym were a great addition.

we enjoyed the pool, gym, and in-room dining

clean large room quite modern indoor pool excellent spa

the swimming pool and gym were a great addition.

the kitchenette supplied the key things we needed for our stay: a kettle, toaster and coffee maker

early check in was much appreciated

i loved having a kitchenette and used it for cooking dinner and breakfast

little kitchen which left us wanting for nothing

big room with kitchen and big screen tv with plenty of channels, central park is 5 min walking distance, very

breakfast was ok

beds were very comfy, suites were spacious, well equipped, bathroom nice . breakfast adequate

clean room and delicious breakfast!! thank you for your hospitality, we totally enjoyed.

breakfast was sufficient

spacious in living and bedroom and breakfast was excellent

the wifi is free and is surprisingly fast for a hotel

wifi suck

also bed was super comfortable and bathroom had hot water and bathroom was comfortable and wifi was great

the wifi

stains on carpet, wifi didn't work, broken shower head messed up my romantic weekend with my

everything was amazing. the service and the breakfast was very very good.

was about 5 kids running and making noise the pool area was dirty n messy no phone in my room the gym didn't have sanitation no sanitizer no rags nothing to dry my self even the pool doesn't have

ammenities were also very nice,gym,pool,and breakfast area

they loved even more when they allowed them in the swimming pool for 1 hour all for them selves

maybe it's because there seemed to be a lot of kids around

was so nice and friendly and they gave us a courtesy late check out no problem you are all very great i appreciate you

options, they stored our suitcases after checkout so that we could leave to get lunch, and the shuttle to take us back to the airport was prompt

was very nice every day shuttle was very nice to the airport

i booked the room, i tried to call them re: the timing of shuttles from the airport

shuttle

breakfast included delicious, authentic bagels that are not so easy to find anymore and perfect for

these post covid-19 times i am not feeling the open breakfast buffets or open continental dining room breakfasts with other guests anymore

location was perfect , breakfast was tasty

the breakfast had everything we needed, the orchid was the perfect touch

breakfast was awesome

that bothered us was car alarms kept going off after that so we got no sleep and my son had a 5hr gymnastics camp the next day so we were both zombies

group of kids hanging out in the property around mid

there a cvs not far a bar also walking distance a gym up the ill

booked a non smoking room ,i was placed in the red zone where all the smokers stay with my kids the room reeked of nicotine had to get up at two in

:) 3) kids playing on the side of the road near the highway

bar has great food as well and the free airport shuttle was clutch

good bar and restaurant if you can't be bothered venturing into manhattan

liked that they had a bar and restaurant on site

fun to have a bar and pool table to relax at and the food was good too

shuttle service could have extended to cover the subway station - rather than just the airport.

food is available from the bar on site, but they close relatively early if you want to have dinner later

the free area shuttle was helpful

great location, love the laundry room and gym top! ?

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

spacious suite; excellent breakfast; very clean facilities

not enough laundry machines, and the machines are outdated

staff is polite & friendly, hotel is clean & there is laundry on the premises

kitchen and view.

the continental breakfast can be better.

they have a 'breakfast on the go' in the lobby

pool was great the people at the desk was very nice

the breakfast was great

enjoyed gym and nice sitting room.

to have a good breakfast provided

and the water fountain was taped off and said not to drink the water but it was free in the gym we were not informed of that and she felt ill and had the poops very disappointing

kids enjoyed seeing the planes landing and taking off

shuttle to lga, cleanliness of rooms and nice gym.

shuttle to lga, cleanliness of rooms and nice gym.

free shuttle to lga, friendly staff, clean rooms and nice gym.

free shuttle to lga. clean and comfortable room. nice gym.

i told the desk but a while later i came back down, those kids were still there with no adult supervision

breakfast was great.

the pool appeared very cloudy

the kitchenette lacked some utensils but it was easy enough to get some from the personnel.

kids enjoyed the pool, until 10pm a plus

very accommodating and even offered late check out

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check

the hotel staff were great, breakfast was good, kids enjoyed the pool, fitness center was nice, and the rooms were clean

no mini fridge or microwave, especially for the price or families that travel with kids it's tricky

free shuttle took about an hour to come. other hotels shuttles came 2-3 times.

very close to the lga. free shuttle from & to lga bus station is available near the hotel

laundry next to the hotel on the second floor

seems like the wifi is not free or hard to excess.

receptionist at check in didn t provide a basic information like breakfast time ot wifi password and answered questions as if he was punished to be working

in addition, the free wifi was very

good wifi connection

didn t like that they lied about the free wifi

wifi was poor 3, i have not yet received the refund the hotel was to refund after double deduction

- burn holes in the bedding - the ac was very loud - wifi unstable - no bedside lamp

i asked for the wifi password and he was upset and responded with high tone

they need stronger wifi. the wifi kept on clinching and some times there was no wifi at all.

dirty, no elevator, barely a place to work, bad wifi, bad experience.

they even have a gym (which i did not use)

there is no pool, no gym, no restaurant or bar

there was gym and pool also office. as well as an in-house market .

i totally understand the corona era and things being closed, but the pool and gym were still closed

gym has no cleaning agents or disinfectants so after a workout i have to leave my sweat on the

that it was close to the gym, pharmacies, and food

gym has a few machines and in a very small

the gym is great if you don’t want to walk to the park for your training

got 30 min late check out

sign indicated it was for gym, water, couple snacks

the driver for the shuttle service to the airport was first class and made sure i was comfortable and loaded my bags

so i had to pay $40 for an early check in

the shuttle from the airport to the hotel was very convenient

nothing, everything was very nice, including the free breakfast!ud83dudc4d

very very clean close to airport free shuttle

booked it online with the expectations of pool and gym since it didn’t mention they would be closed

employees were very kind and the shuttle bus system was very convenient

great breakfast with healthy choices and open bar in lobby

the cleanliness,the breakfast, the bar

the breakfast was delicious! we loved the pull out couch for extra room for kids.

the pool and gym was nice.

location and cleanliness and shuttle service to airport

absence of a bar and seems under staffed

separately for laundry and the gym isn’t well stocked very barebones

very nice new hotel with a shuttle to laguardia.

the gym was good and happy it was opened 24/7

excellent gym

a card-operated laundry in hotel next to the gym was a bonus and very clean

we did use the gym however which was open

gym closed

their shuttle service was the best

liked the free late checkout and small but adequate gym

great location, free shuttle to lga

wonderful staff, excellent breakfast! when i walked in it smelled so good.

it was what we were looking for. late check out.