the beds were so comfy! and the pool was the perfect temperature!

offering mediocre at best and bar is poor

no complementary breakfast

buffet breakfast, free parking, ease of visiting manhattan by bus, nice amenities, close to services,

location was beautiful, gym was nice

another thing is that you could see other people's laundry left in the hallways

got 30 min late check out

us almost 2 extra hours as late check out

appreciate the easy check in and fast responses, especially traveling with kids

room was decently sized for 2 adults+ 2 kids

there is a small gym

water is available at any time in the gym, which is very convenient for filling your water bottle without having to buy bottles elsewhere

gym was rather limited with broken treadmill and not much floor space or mats tiny shower- was fine

too less room if you traveling with kids

night it was very noisy in our room because of the traffic on the highway nearby and in our kids room there was constant noise of the ventilation system in the building

is a bit hidden but everything you need is within blocks food, supplies, and shopping and spa at walking distance

breakfast was pretty decent, i didn't need to eat any other meals until dinner

location for my needs (i chose this facility because it's across a spa i went to)

a little out dated outside could use some touch up and bathroom cleaning deep clean the spa tubs

breakfast

wifi wasn t good inside the room.

wifi connection could be better. rooms are a bit small, but it's a nyc standard.

the location is great. really appreciated the free wifi and vouchers for the bakery.

the wifi wasn t good.

wifi was mostly good, but on last days it had some minor problems.

gym and free breakfast, with actual eggs and toast and pancakes, included

plenty of breakfast

gym can have more facility.

great location comfortable beds and good breakfast .

the laundry was out of order during our stay which was inconvenient

never could get our private browsing service to cooperate with the hotel's wifi, so we had to go to a nearby starbucks to do some financial transactions on our laptop

wifi was poor

staff. location. excellent wifi.

waiting for elevators wifi connection on upper floors

bed was very comfortable. had a coffee maker in the room. wifi in the room.

fitness room average

absolutely perfect for a jazz bar and museum getaway from our rural home

cozy bar with live jazz and nice cocktails

i was alone with a 7-year-old so perhaps the staff assumed i wouldn’t be interested (or maybe kids weren’t allowed, understandably) but i would have liked to know more about for future visits

looking forward to going back once the bar and kitchen are open

equipped with everything that i needed for an extended stay, including a kitchenette and hotel laundry room

in another hotel after staying here and i had a really hard time adjusting :) great staff, nice gym, perfect beds and view, great to have a bathtub and kitchen

bar was fun

should have had a (small) table 29-30” height that could serve for eating, since there is a kitchenette

it’s a shame the bar is closed.

good kitchen facilities in room and gym. able to access envue hotel bar.

breakfast, lounge/bar area, room and location. the staff were absolutely great!

breakfast was good. great dining area, very well kept. excellent staff, and coffee bar as well.

the room has a great kitchen, nice layout that has a separate bedroom plus a pull out in the den area, essentially 2

wonderful roof top bar to enjoy the view on the manhattan

live the view and that i can bring my fur kids

, location ; room had no view worst in the building ; staff did not bother to ask for options ; gym ridiculously

the reception is on the 6th floor and so is a bar with a lovely view

no coffee from bar; very noisy bar fri and sat evenings

drinks in the bar are expensive

and the breakfast needs more fresh fruit

they gave my kids free cookies :) erica was very good to us she helped me in the breakfast area

breakfast included - a nice

i don't recommend it for family with kids that needs strollers or more than two people in the same room

the bathroom felt as if we were standing outside because of the draft coming in the window, the kids room was freezing

big room with kitchen and big screen tv with plenty of channels, central park is 5 min walking distance, very

beds small kitchen good size room nice building not your usual box like some hotels

privacy, cute and classic. the kitchen in the room was handy

room with small kitchen where you can have your own dishes

shared bathroom facilities but room had a full kitchen and nice tv which was great.

the gym is ok, nice equipments

love the bar and feel of community in harlem

amazing staff. kevin in the bar was super friendly and helpful relaxed and welcoming atmosphere

no room service . the bar only had one bartender so she didn't get to us she stayed in one spot

the downstairs bar had good drinks and a nice vibe

rooftop pool with an amazing view

everything was great, pool was very small but many hotels don’t have one so this was an added

asked for an early check in but they actually forgot about us and checked us in an hour and a half late

gym was basic

would not allow early check in without a 50 dollar surcharge, for 2hours earlier

i use the gym sometimes, and it gets the job done, though it is nothing all that special

allow early check in for those traveling a day ahead to cruise from the manhattan

we have requested early check in if possible and they did their best to provide it

very convenient. super clean. friendly staff. awesome breakfast!

breakfast was pretty good for a hotel breakfast, with some hot and cold options

the staff was very helpful and helped us with an early check in

gym an pool available

room, gym, security of place, location - everything - esp. price

clean, really good location, it has pool, sauna and steam bath inside the hotel, and u can use without extra charge, employees was

access to pool and gym

wifi was not straightforward to log into, you had to sign up to a membership and which accidentally

location, price reasonable, design is beautiful wifi- smart tv

wifi didn't connect

great location. nice gym. lovely restaurant with good food.

hotel is clean ..room service is good

wifi was sketchy and really bad. surprising for a hotel that otherwise was really great.

r a regular socket), no area to sit and relax after a

the wifi was awful

very dated, not sure if there was wifi, no mobile phone charging facilities

is really big , wifi was bit slow , bathroom is big but get foggy after shower as there is not exhaust fan

they gym could be upgraded

the rooms are huge and comfortable by new york standards. bar and restaurant are great

com does not appear to have access to their suites room service pricing and bar a bit expensive but generally good quality and staff are

practically a full bar in the room and the selection of treats was amazing

coffee and pastries in the bar were too expensive.

my only small thing is the staff seemed confused with one member confirm the late check out on our arrival and the other on the day saying they had no note of it

there is a reason that out of every hotel on the planet, spa valmont chose the carlyle

the bar, cafe, and restaurant

nice bar and restaurant

the jazz bar was so crowded and popular we couldn't get in!

cover charge at the bar on weekends when jazz trip plays.

small room for 1 adult and 2 kids and no room for luggage

kabel tv is a lifesaver when travelling with tired kids and no room for playing in the hotel

so accommodating with an early check in

my kids love the place - so fancy

we just needed a comfy place to sleep while visiting our kids

wifi quite slow, so tv could not be used really

the wifi service could have been better and the tv kept pausing while we were watching.

the room was very nice it came with a shower air conditioner tv with cable and free wifi towels with a basic variety of hygiene stuff to shower and wash your hands and blow dryer

the wifi was a bit glitchy. wasn t really working as well as one would ve liked.

i was only able to use the wifi for half an hour before it stopped working for me.

t safe) and inconsistent

wifi is public

wifi is fast and free

the hotel free wifi internet had a great signal and was plenty for streaming video

wifi printer in the guest lounge would be nice - although staff did assist with printing some

weak wifi on 5th floor

there was no wifi and no updates came on restoration

wifi, it was unreliable and half the time did not connect at all

mbit)

wifi was unreliable.

room was not spacious enough for 2 adults and 2 kids

really professional customer service, very clean, quiet and the breakfast it’s good

internet service spotty, wifi kept crashing, wish fitness center had better equipment

room, it was a long queue every morning, as there were school kids there every morning

about some coffee downstairs with at least a cold breakfast sandwich

love michael at the bar upstairs

no access to laundry at the hotel

we could not take our bags down 20 flights of stairs as we were travelling with kids

gym was unsupervised which meant on three occasions i experienced guests bringing their children

the gym was very nice and clean and was

comfortable room and bed. thanks for upgrade but see below. lovely pool.

gym, pool are great staff is making progress compared to previous

very attentive staff. wonderful pool and spa area

big rooms , great location and staff, room service and the food was good

very attentive staff. wonderful pool and spa area

i couldn't find a wifi network during the 2 nights i was at the hotel

the wifi was of decent speed but kept disconnecting. the water in the sink were too hot.

wifi was not strong.

ours was the only room where the wifi didn t work. made aspects of our trip a little difficult

wifi and elevator

kept losing the wifi connection!

wifi can work better. elevators always busy.

couldn't get the hotel wifi to work on my girlfriends iphone 6

only issue was the wifi didn't work & the lifts could take quite some time depending on the time of day

slow and inconsistent wifi

they were able to make an early check in happen which was very helpful after an early flight with kiddos

breakfast and evening bar was exceptional

my kids complained the whole time, but i didn’t believe them until i tried it

breakfast was excellent quality

gym and free breakfast

has great facilities, well priced, good size rooms compared to many, clean modern bathrooms and a gym

) that you cannot opt out of (they claim it covers phone calls, gym, luggage storage, imac workstations, usa today, and free printing/scanning

location, staff was great, bag hold, early check in

no prices available in the room for the bar or shop

good location and they accommodated early check in but for a $199 fee

clean place with good wifi and the nicest staff (special thanks to anastasia and leslie for your support) (-)wifi not working to good but staff logged me into the staff account and all was fast from there (+)room and bathroom in good condition, good breakfast, fast wifi, attentive staff, complementary coffee/tea/snacks in the breakfast room for the duration of (+) wifi excellent, room quiet -- what's not to like (+) plus free wifi (+) cozy bed, hi-speed free wifi, included breakfast with different options (+)small rooms (but i knew about it, it's fine), clean bathroom, speedy wifi (+)excellent location. good no-hassle wifi. clean and compact room. responsive and friendly staff. (-)was average we weren t told the wifi was down during check in breakfast is below mediocre for a midtown manhattan hotel it feels

the staff were lovely, and room service kept our room clean and tidy every day

we had the smaller queen room but for 2 adults it worked fine for space

i don't know who are the people that complain about the breakfast, its not common to have any breakfast at all

a bit too basic for a long term stay- lacking a restaurant and room service.

happy hour at the bar nightly

the gym needs an uplift for sure

room was ready when we arrived earlier than check in and we were permitted a late check out

great service and the bar is really nice. bartender is very nice. overall great experience.

wise monkeys bar next door was handy

bled internet) out of site under the desk where

wifi was fair but there was a direct connection

wifi didn t work

not free: wifi and breakfast

i think the prices of the room service are very high !

excellent location , very friendly staff , ned the concierge super helpful , great rooftop bar .

gym was too small

location, gym rooftop bar

love the gym equipment

the gym

now although this was a fantastic room the downfall was that the wifi didn't work properly nor the aircon, so it was a struggle casting from the laptop to the tv or

poor internet wifi

the personal was very nice. location great. nice new hotel. good wifi. quiet room.

the wifi worked flawlessly and the tv was fine

also they have wifi connection problem in the room have no wifi used in the whole 2 night

due to my late night flight, i was granted a 2 hours late check out extension

the jazz bar is fantastic and the entertainers were truly talented

loved the little bar that you can enter from behind a curtain (or from the outside if you go around the corner of

there are lots of good breakfast and dinner spots near the hotel

too many kids, didn't really eat breakfast. but coffee and fruit was plenty for me

the first two days, the wifi was not working on the 38th floor

there is a daily $35 charge for housekeeping and wifi that adds up

wifi on higher floor is unstable.

the view, the wifi, the free phone calls, the staff was very-very helpful and nice.

the facility fee we had to pay. most hotels offer free wifi and use of their leisure facilities

wifi disconnects all the time, has to be re-initiated every 5 minutes no water in the rooms

times square, 5th ave, lots of space in room, beautiful entrance, pleasant staff, pool, free wifi

wifi connection sucked

ttom literally

brilliant good hotel in a very good location burger joint the bar everything was good room size wifi

the only niggle is that there was no bar to have a drink in the evening.

liked the gym, the water refilling station to improve: the fridge too noisy (room

i traveled for a quick getaway from 3 kids and work and felt no hotel comforts at all

very spacious room, well equipped gym, nice hotel design (especially the lobby)

that there is no lobby bar :)

breakfast is not good

fitness room was nice & the parking accommodations was convenient

breakfast was good and the rooms were nice and clean

shane at the bar was amazing

breakfast was not nice.

super friendly staff and outstanding gym facilities, some of the best i've seen in nyc

spacious, comfortable and great gym!

was leaking into the kids' room, was freezing and snowed into the room because of the crazy snowstorm

kids meals on room service menu are very expensive (~$30 for a kids chicken nuggets

the staff went beyond for myself and my kids

i had my own wifi which means none of the services offered by the resort fee (the 1-day bicycle pass, the hop on (+)from the uk - the receptionist was very helpful (free wifi, tips on where to eat, early check-in) - clean hotel - shop in reception - outdoor bar is (+)everything was perfect. very good location. wifi worked well. (+) good wifi in rooms (+) wifi, clean room furniture, room space just right, housekeeping, check-in process, extra amenities (+)hotel was excellent right on times square room was good size as was bathroom wifi not great but only a small (-)wifi (+)comfortable bed location free wifi (+)on some questions about our room and to stella for figuring out how to get our computers on wifi:--) the rooms are spotlessly clean and very comfortable (-)wifi is disconnected every two hours (+) the room was clean and comfortable with a desk, small refrigerator safe and free wifi

the gym is with time square view

very convenient with restaurant and bar inside

excellent gym we would stay there again for sure

the lobby had games for the kids

the room was clean, decent breakfast

love the breakfast every morning and the early check in option

the pool is nice and warm

location and breakfast (loaded with options).

but you can buy water bottle from the gift shop or fill your water jug from the dispenser in the gym

wifi is paid only which feels ridiculous at this point at this price range

the high price you had to pay for wifi

paid wifi very expensive breakfast lot of extra charges way too expensive for what you get

there is no free wifi

was i didn't have any cell phone reception in my room and i wasn't going to pay $15 a day for wifi

wifi was not included in the standard package

there is no free wifi

no wifi in the room. mattress is not comfortable. hair dryer is broken.2am

the wifi in the rooms is not for free

high prices for room service. no free wifi

every single one of them including the bar tender and hosts at the bar next door and are all time fave, jesus

was fantastic, room service great, room upgrade pretty sweet

bar and barman good although didn't know how to do hendricks

they met our request for an early check in

no room service but i know that is covid related. hallways are a bit tight.

no mini bar or snacks for purchase. only 1 diet coke per day.

they charge you for newspapers that you did not order we have ask to gt a late check out until 2 o clock instead of noon time they have refused immediatly in fzct i will not

we had late flight back and the hotel permitted us the late check out without extra charge

had late flight back and the hotel permitted us the late check out without extra

would recommend the mini bar to have more options

wifi was good and also

wifi is not that great; it worked most of the time, but the procedure to get it working is not very

wifi bandwidth needs to improve.

free parking in a garage

near transportation 1 min walk to bus stop to ny super clean room service

the location was great. free wifi.

i couldn't get wifi to work but may have been me putting in the wrong password

the wifi was easy to access and a reasonable speed

wifi was on and off.

coffee free, large room with good tv, wifi, quiet and clean

no coffee in the kitchen area and the sink counter was still a little dirty

the kitchen was closed and was not notified about when the booking was made

easy/quick access to times square, hell's kitchen, columbus circle and all of midtown

breakfast bar is great

times square is a horrible place, but it is right next to hell's kitchen and central park so that is a great location

of luggage storage for early check in or late check out

early check in which was much needed and veey much appreciate it

changes lights in the shower, dual shower faucet options really nice, early check in, great location, comfy

they apologized and let us know that the couple prior to us had a late check out

gym is a little tight, but adequate.

the rooftop bar is also very nice and convenient

bar on the second floor has a great back room for guest to hang out at along with two patios that

great location, clean and cozy rooms. good restaurant and bar on the hotel. good price for ny.

loved the coziness of the room, window views, and coffee in the mornings in a beautiful bar room on the second floor

the rooftop bar albeit expensive is worth a

the pool was very

we pay for a room and being out all day with kids and coming back to a non touched room is not good

were able to accommodate an early check in & a late check out

they had a gym and pool ready to be used

also, the gym is well equipped

we travelled with the kids, already booked months ago, and asked for connecting rooms or rooms nearby to each other

fun rooftop bar & restaurant

breakfast offered choices and was warm with great service

we are family two kids and two adults got only vouchers for adults, so kids were not supplied with breakfast

refrigerator was not cold at all and i was disappointed the breakfast area did not take cash

their restaurant bar is still in renovation mode, it should be lovely when finished

no food or bar service.

mayfair bar and restaurant staff very friendly

available in reception, good wifi, stored our luggage on the day of checkin, great victorian bar and restaurant across the

the staff is friendly, and i loved the 24-hour coffee, tea, and hot chocolate bar in the lobby

us with some items that we needed bathroom in bedroom had some hair when opening the drains wifi wasn't too

n't be an issue for most people, but was in our case

- limit of 4 devices connected to the wifi

conditioning and wifi aren t great

machine or kettle in the room; shower and bath a bit dated; coffee in the bar is way overpriced; wifi did not work

i used the gym and it was clean in there

cleaning staff were excellent, the bed was comfortable, the gym was well equipped and very clean

convenient, spacious and clean. delicious bar and cafe in the lobby.

bar was atmospheric and staff were very good

restaurant and bar closed

a change machine in the laundry room would be helpful when you are in a hurry

laundry facilities in the basement

amnemities such as pool gym etc closed

we did use the gym however which was open

the laundry room only had two washers, and two dryers

having to pay everyday for wifi is ridiculousz

the wifi was not secure.... that s a problem for most people

wifi worked perfectly the entire time - this is a big deal for a business trip

wifi was not working well however we were out in the city for much of the stay and didn't need wifi

free wifi

bed was comfortable, wifi was good

wifi in both the rooms and the conference areas was extremely spotty and made it nearly impossible

wifi and one of the lift was not repaired for 4 days in a row creating 10 -15 minutes wait at rush

wifi is very bad , it desconect every day and was a problem to conect, you have to type all your

location, room size, gym and fast elevators

wifi quality could use some improvement

was not able to hook up with wifi.

great location .complimentary breakfast. free wifi and knowledgeable and helpful staff

wifi didn t work, room was tiny.

location,the staff were really friendly and wifi was amazing.

the wifi could have been easier

wifi

the big rooms, lovely bathroom, comfy bed and the very beautiful bar area.

i only had room service for breakfast and i enjoyed it

loved the walking distance to central park in the morning and the live jazz evening in the hotel bar for evening

little bit tired. no mini bar or fridge

gym was clean and new

not much of a gym or common area

hotel was perfect for a city break for me and my two kids (aged 15 and 10) the room was perfect with a nice little balcony which was a real plus point,

breakfast was very limited, no toaster, but there was coffee

wifi is too slow.

wifi very slow.

wifi was touchy

wifi wasn t the greatest.

staff friendly and very helpful with wifi issues, printing

staff were incredibly friendly and welcoming and most of all i was positively surprised by the breakfast (which was included in our booking)

hotel shares a wall with a restaurant so it was little loud especially with early sleeping for kids

a good choice for free breakfast

if you get one of the cheaper rooms, be aware you will get one over the bar

great place. perfect location. rooms. service. bar area. everything!!

we asked for early check in, they asked for $50 which we rejected

also helpful note you can store your bags at the desk if you don't want to pay for early check in/out

early check in was available for $25

comfortable, great staff and service, nice rooms, parking, decent breakfast and great location

perfect room and breakfast

stores in every direction and the breakfast was great

breakfast was quite limited in options but we've notcied that us breakfast standards are different

also, the breakfast area is a little tight, so be sure to get there early if you really want a seat

gym was a bit small

special thanks to the amazing bar staff especially brenda who makes the best cocktails

helpful staff breakfast bar decor location

there were many families with 3 kids, same as our family

super comfy beds very clean rooms & staff where great with kids

we first entered the room, we noticed that th hand soap bar was not new

the breakfast seems to need improvement.

very spacious, good view, location is dead center times square, your close to everything, great gym

did not like the fact your renovating your bar and dining room when i payed to have breakfast and their was no facilities available

did not like the fact your renovating your bar and dining room when i payed to have breakfast and their was no facilities available

no gym facility but it's indicated as part of available amenities on website

the breakfast has great selection of food

breakfast at the hotel was good

self serve breakfast as much as you can eat …

the breakfast area was way to small

the small gym had one stepper, which was out of order

the reason is that the gym and the hallway were both cool with working air conditioning, while our room was like a sauna

the room was cozy and the bathroom was nice. i loved the spa and gym area.

small gym for use, and outdoor seating

terrific gym

property with an indoor pool, the staff went extra mile to prepare a surprise for my daughter who had her birthday

the swimming pool

the old guy at the bar area serving the food was a complete grump get rid of him

everyday after exploring as a wind down, it was just lovely having a snooze on the sunbeds as the kids swam and the sun went down

the staff was friendly and professional, the bar was very warm and inviting, and the bed was very comfortable

bar closed and no bike in gym will

they accommodated our early check in without an issue

the lobby, the gym and the general looks and feel of the hotel. personell was also good

lobby and bar area are like being in adventure and you could really see how it made people relax

astonishing lobby and beautiful neat gym

check in wifi room size interior design the lobby the toiletries almost everything

gym could be better

size, view from room, housekeeping, turn down service, breakfast, design, toiletters, late check out,

nothing was too much trouble and the bar and grand salon for dining were fabulous.

tried to spend some time at the pool and there were people making a lot of noise, arguing

room having a full kitchen, all kitchenware has to be requested at front desk

also there is a laundry room makes you feel you are at home

location was decent and good room for the price. liked that it had a kitchen

room, staff, location, gym, breakfast counter

i like the pleasant staff, the kitchen, clean bathroom, comfortable bed, location.