also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

the main reason was the fact of being pet friendly

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it does not have a bar but there are plenty near by

good fast wifi

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

great location. fabulous friendly staff. great bar & restaurant next door.

the bar is also great

the restaurant and bar were great, service and food outstanding

got an early check in and best room

front of house staff seemed a little inexperienced for such a high quality kitchen

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

reception & room service staff were really attentive and helpful

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi was very spotty

de wifi was very slow.

wifi is spotty

to separate us into separate floors which was disappointing as we were no longer next to my kids

nothing for kids at the hotel: no food no facilities

convenient location. spacious room for family with 2 small kids.

the kitchen wasn t flexible to accommodate kids menu

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

breakfast wonderful, the whole experience at this hotel was first class, 5 star

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

the service was amazing, the breakfast unmissable

breakfast delicious

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

they had goodies for the kids which was very nice! the location was excellent.

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

the staff very helpfull, there is a bar open 24h highly recommended

the internet ( wifi ) never worked

lots of electrical outlets and excellent free wifi

there is staff 24/7 and a bar with snacks

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice location, pet friendly, parking for motorcycle, friendly staff! ;)

choose this hotel online for the parking and the pet friendly option

we travelled with kids, a small playing area could have been nice

great for families and kids, close to tram for connection to metro so getting around was a breeze

and seems there are kids that time also they're running in the hallway

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and what i absolutely loved is the surprise kit for the kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location and two interconnecting rooms we wonderful for the kids

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

kitchen fully equipped

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

location, friendly staff, fast and reliable wifi

wifi good

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

very poor wifi reaching only parts of the room - even with notebooks with good wifi cards.

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

our friends' kids had a great time exploring the space

wifi very

huge room and early check in on arrival from the airport.

to everything (even to the bus from/to airport) room is large and all equipments are more than ok gym room on

had a bar for cocktails at night , wonderful full french

internet wifi was unreliable and slow

well situated to walk to guggenheim and old downtown, exceptional staff and room service

room service is a huge plus

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

pet fees 25 per day

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

kids were not allowed to use indoor pool

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

the indoor pool is in the health complex next door, is 20 euros per person, and kids

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

room service was delicious and good value for money

small hickup in our room service order

no secure wifi

everything was excellent , however found the wifi a bit slow

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

an excellent stay with young kids - highly recommended

many little presents for parents and kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

they are better suited for older kids

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

room was gorgeous. breakfast was very tasty. cocktails were amazing.

in addition charge 4 eur for each room service

great rooftop bar and food

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

gym could have been better equipped. spa relatively expensive.

the honesty bar was a great idea

spa was ok but the hammam not hot enough

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

details for the dog and kids.

loved the little play corner for kids in the restaurant where breakfast was served

buffet breakfast was sensational and set my wife and i and the kids up for the day

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the family room accommodates two adults and two kids. good location. parking available.

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

posh & executive feel that was really nice for the kids to also experience

kids being sick and fighting in the streets outside from 4am until 7am

no kettle in the room, breakfast too expensive, little kids pay the full price

had a pull out bed for the kids but it was really uncomfortable

(my rooms is larger than my kids

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

was good, big bed for us was great, sleeping sofa was perfect for the kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

bathroom doors are transparent glass and not privacy if your are with kids

glass door and the glass shower door didn't give us privacy specially with kids

could not get in the indoor breakfast areas with our dog although it's a pet friendly hotel

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

great attention for kids

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

clean, free parking and less than 10 minutes to the airport

great bar serving very reasonably priced food

the staff was very helpful and was very comfortable and easy parking

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

friendly people. nice comfy room. parking space.

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

we were just waiting inside the hotel since the kids were cold

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

private parking, comfortable bed, decent size room for family with two kids, great customer

paid extra because i was traveling with my kids who are 20 years old

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

parking space in nearby garage - essential if you have car

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

has a nice tapas bar to fill any of your needs during the day

friendly bar with snack food available

temperature a little too high and a soap bar would be great in the bathroom

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

cafeteria and hotel bar closes early

easy access, secure parking, comfortable with all we needed

parking was included in the price

great selection and kids loved the breakfast doughnuts

perfect for families; my kids enjoyed the playroom

we had a great time when our sons visited with the grandchildren in the bar and the kids room

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

private parking

great rooms and parking.

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

but you cannot leave the pet alone in the room

wifi did not work in room unless you sat by the door

the charge 11 euros a night per pet. complete rip off.

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

breakfast good

parking was difficult with our suv

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

underground car parking and nice walks around area

breakfast substantial

tooo many kids and very loud at the bar

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick

plus the pool was amazing for the kids specially in a rainy day

we were 2 families meeting-up with 3 kids under

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update

all as good as expected, except no wifi at all

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace,

pet friendly, nature

it was hot when we visited, so the small pool was very welcome

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

good wifi

very limited room service menu , food obtained from outside the hotel

is being refurbished so no bar or kitchen facilities

fabulous location, beautiful room, clean, great bar area and terrace

being single without kids

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

great food locations nearby and breakfast, room (suite) and dinner were all

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and

loved the bar restaurant area which was full of locals

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

the restaurant should offer room service for evening meals. helpful if travelling with a dog,

location excellent for ferry stays overnight and pet friendly

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

laundry comes next day and not as advised the same day

great location for the port, secure free underground parking, very helpful and kind staff, large and well

underground parking was a bonus and it's free

good parking arrangement and really nice staff such as andreas and a younger lady at reception

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

we travelled with two kids and two doggies

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

we travelled with two kids and two doggies

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants good friendly bar great

allowed early check in

wifi ok

no room service, no vending machine and nothing open close to get groceries

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

beautiful, green location with a lovely pool, amazing rooms

the pool with a view and free wifi added to our comfort

large & clean swiming pool

great wifi signal for the teenagers

clean, beautiful furnitures, spacious, nice view, great breakfast

great breakfast, nice host, easy to find.

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

the breakfast was amazing!

breakfast was ok, the surrounding was nice if you search clam and nature.

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

n0 lift - i'm partially disabled. very limited parking although we managed ok.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

parking very secure

clean, comfy bed, amazing shower, shared use of kitchen.

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely

plenty of on-site secure parking

good place, clean good wifi, room is clean.