there is a little bar around the corner

huge bed, easy parking on site

there is plenty of safe parking for motorcycles

cozy bar and restaurant next door from the same owner

easy to find and provided several free parking places

late gin tonic in copa de balon at the bar was really nice

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

there is a nice seating area in the bar to gather

easy access to hotel and parking

nothing particular to mention. maybe a terrace for the bar would be a plus.

wifi great, beds comfy

just soaking in the feel of the nature the room was cleaned daily, very big with a clean bathroom parking was

good parking

wifi did not work, more like staying in a home than in a hotel, little soundproofing between rooms

was a great convinient location for our travel, including parking

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

s a walk away (2km) from the nearest bar / restaurant through a very quiet (on a sunday) industrial

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

mini bar was free, which was very nice

very helpful reception lady giving us information on parking for bilbao

i liked that all mini bar drinks were included in the price

the breakfast, though it was good, was also not close to the other relais chateau hotels

great breakfast. particularly enjoyed the fresh squeezed orange juice.

clean, comfy bed, amazing shower, shared use of kitchen.

kitchen was a little cram but that was not a major issue

location is in a quiet area, offers free parking and has a big inside garden to hang out

good place, clean good wifi, room is clean.

parking very secure

spotty wifi requiring frequent re entry of username and password.

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

the wifi in the room is very weak

helpful receptionists and bar staff

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

real bar area and outside should be more amenable for drinks and snacks in the day and night

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

a swimming pool would be a good addition

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

rooms are spacious, wifi great

parking in any spanish city is a nightmare and expensive

good parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

private parking

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm,

hotel provides shuttle and on a call ; they were prompt enough to send it across

the shuttle picked me up at the airport within 10 minutes of calling

to the airport, 0-24 reception, huge parking place, easy to access, great breakfast

free shuttle service even as early as 5

the wifi service worked fine (slow, only a few times)

good bathroom and parking.

parking available (though not enough) self check-in with a code

good if you have a car, since it's 20 minutes from bilbao and there are plenty of parking spaces outside

free parking outside the hotel

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

great little solo stay, gym and facilities were great.

great spot for a solo traveller. all the amenities you need for a stay in bilbao. good wifi.

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

(the wifi was also ok - fast and easy to

two people and we each had a single room with an en suite shower, and shared an interconnected kitchen

shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

we were not expecting to have to pay for kitchen facilities.

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

by doubtful extra charge for kitchen facilities

wifi in room apparently due to breakdown but it did last during all our stay

whole experience from early check in, car parking which was essential and sub-basement

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

the staff very helpfull, there is a bar open 24h highly recommended

no noises from the outside, good wifi reception. overall everything was ok.

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

child seat in restaurant, not so good breakfast for kids

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

it does not have a bar but there are plenty near by

wifi can be patchy

the bed was very comfortable and the airco (and wifi) worked very well

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

there was no laundry bag

the wifi dropped out at times.

wifi good

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi signal is very week in some rooms, the only place where i could connect was in the hall

location, friendly staff, fast and reliable wifi

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

wifi signal is unstable. breakfast can be improved.

wifi!

so the only thing i'll say is that the gym was unavailable

also it would be nice to have fridge or something like that in the kitchen for beverages at least

clean room. free parking. free wifi.

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

the wifi worked well

wifi was pretty bad. i had to use my phone hotspot the entire stay.

big fan of the late check

complimentary bottles of water, good wifi and some english speaking channels on the tv

bad wifi

bed very comfortable and the wifi was very good

gym is essential to me and it's quite good, even provide water and snacks

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

design, pet friendly, location great, the staff very welcoming and friendly,

the gym wasn't in action whilst we were there (we got the impression this might be an ongoing thing) so

the bed was a bit hard for me, also it could do with room service.

unable to connect to wifi

the wifi is a bit slow and unstable.

only remark would be if they mentioned the additional pet charge on booking

warm welcome & unexpected early check in. good breakfast

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

petit palace arana has a perfect location, as we could walk to many sites: guggenheim, funicular,

even better that the hotel is so pet friendly and my dog was greeted by name as we came and went

petit palace, really nice place to stay, they gave us a room on a high floor overlooking the street

rooms, great location, friendly and helpful staff, and most of all - it s a pet friendly hotel

wifi is not functioning well enough. matrasses are quite hard.

staff was informative and flexible for a late check out

wifi was a bit intermittent the wifi at reception was fine more unpredictable at select bilboa 100

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

excellent location, use of free bikes, wifi connection really good

used the laundry service twice and both times we received our garments back already in the afternoon: this

no pool, wifi wasn t very good, especially in the evening.

size room, bed, room service

location, very clean, confort, fast room service

the gym is old and does not provide all you can expect.

the restaurant and bar were great, service and food outstanding

could be softer bar should stay open later for hotel residents and room service should be available until

hotel, very friendly staff and the bar was fab

wifi was

the bar onsite was fantastic and the bar tender provided such wonderful service

everything was excellent , however found the wifi a bit slow

service, room, breakfast, restaurant and bar and location

hotel wifi not great but he had trouble with my own plan

brand new, spotless clean, fats wifi, very friendly and supportive personnel

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

great amenities, including roof top pool and wifi

the pool, gym, and spa are amazing

lovely friendly staff and nice gym

the spa was a a nice addition especially on a colder evening to come back to

bar or restaurant at hotel would have been convenient

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

helpful staff made an effort offered a discount on the pet policy - see below

parking is few minutes from the hotel pet are not allowed in the room alone

cafeteria and hotel bar closes early

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

temperature a little too high and a soap bar would be great in the bathroom

has a nice tapas bar to fill any of your needs during the day

friendly bar with snack food available

an excellent stay with young kids - highly recommended

wifi was free, but weak, for emails okay

also very clean, room service daily

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

wifi a bit intermittent but no real problem.

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

huge room and early check in on arrival from the airport.

no swimming pool for a 5 star hotel poor gym facilities

is difficult to know where to request more as there is no hospitality department in the hotel and room service

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

wifi very

the wifi and tv only worked intermittently

the wifi disconnected approximately once every half hour

one of the receptionist was very friendly and welcoming. the wifi was good.

ok wifi

great wifi, super clean

wifi connection

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

nice cozy room, well equipped with well working wifi

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

did not have time to try gym but it seemed nice

are pushy with making you do a survey if you want wifi and call you to ask why you did not give them full marks

the wifi didn t work brilliantly

modern facility with great breakfast and friendly staff

good bed, shower and wifi

it was centrally located & pet friendly

again should not say pet friendly as breakfast separately as no outside terrace

sure pet friendly applies

i would not recommend for pet travelers and for remote workers

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

the pool area and facilities are a little small but very clean and great sauna.

loved everything about this hotel actually: perfect location, gym, infinity pool, spacious rooms with a lot of

cosy bar & restaurant with a complete offer

not very pet friendly. staff unfriendly in reception and bar area.

chose this hotel for the location and facilities (swimming pool)

i had to work a bit (unfortunately) but with two desks and decent wifi that was not a problem

very clean and comfortable room with all facilities working very well including the wifi.

located, has a parking on site, the room was clean

straightforward, but for those with a car, it's the perfect place to put up at - quiet, plenty of parking spaces

it s a nice little hotel with own parking

wifi unreliable in room. was adequately repaired after i informed the hotel desk.

shower, and bathtub were too old room service (in other rooms) in the morning was too

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

breakfast, lovely courtyard with some green plants, food available at the bar at all

good location nice bar and courtyard staff excellent

wanted to get a spa treatment in the evening at 8 p

there is a good gym on the roof

the shower, and slow internet connection (wifi)

the bed was very comfortable, and the gym was pretty well equipped and clean

they even let me have late check out (subject to surcharge)

great location, close to center, modern hotel, nice and new bathrooms, great gym

pet friendly

nice room. pet friendly

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

delicious & generous breakfast