wifi is blocking certain network services without giving you upfront or during usage a warning

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

helpful staff made an effort offered a discount on the pet policy - see below

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

parking is few minutes from the hotel pet are not allowed in the room alone

excellent up market tapas bars nearby

steam room / sauna was out of order, the gym equipment are ancient

wifi not very stable.

we ordered a pizza through room service

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

beautiful breakfast

pet friendliest hotel we have ever stayed

there are lots of restaurants and shops around the area and there s also a self service laundry shop

great location in the old town. great sized rooms and breakfast was fantastic

the gym (although basic) in the basement is nice esp after having the delicious meals

fantastic location. early check in. complimentary drinks.

the bar onsite was fantastic and the bar tender provided such wonderful service

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

room was a bit small but not a huge issue room service - probably ordered the wrong thing

roof top bar was not available.

roof top bar wasn t open :(

given that we were with small kids, this was a huge hazard

the rooftop bar and gym is closed, essentially most of the amenities

very clean room, friendly and helpful staff, nice room service

the room is very nice too, comfortable beds, lots of space, good wifi and tv

do not like the smart hotel concept where everything is controlled by a wifi card

wifi had restrictions and we couldn't access streaming and betting pages

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

good location, clean, comfy beds, helpful staff, good wifi

great location, very clean. excellent wifi. helpful staff.

excellent location, great breakfast, wifi worked well, love the view from my balcony

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

it does not have a bar but there are plenty near by

the bar is also great

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the addition of the bar next door for a lovely breakfast was also fabulous

not mention the wifi was amazing

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

great amenities, including roof top pool and wifi

modern, clean and spa & gym were good.

great amenities, including roof top pool and wifi

location was great for seeing all the sites of interest, hotel clean , beds comfy and rooftop pool a lovely

the spa was a a nice addition especially on a colder evening to come back to

bad wifi

big fan of the late check

wifi didn t really work, toilets are basically in the room (behind a very thin fluted-glass wall)

wifi was not working to scratch - too slow

located in the old historic centre and reasonable walking distance to most tourist sites - strong wifi - upgraded

no noises from the outside, good wifi reception. overall everything was ok.

lots of electrical outlets and excellent free wifi

breakfast is fine and the wifi was good

small bar and lounge area

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

everything, would be perfect if they had a pool/spa too

had a bar for cocktails at night , wonderful full french

gym is good

location, staff, breakfast,gym

com didn't say wifi is available throughout the hotel

room is comfortable, i enjoyed having a gym at the hotel as well

also i was pleasantly surprised by the gym

beds hard. no room service, even though advertised.

hotel is good value for money. clean, silent, nice staff, good wifi.

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the wifi disconnected approximately once every half hour

ok wifi

comfy bed, great shower, easy to use good wifi

i returned to hotel lidar to use the wifi and to contact my card/

great wifi, super clean

nothing else, no bar or food facility

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

nice cozy room, well equipped with well working wifi

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

wifi was free, but weak, for emails okay

check in late cleaning perfect late check out

wifi a bit intermittent but no real problem.

hotel staff was very kind and helpful, also our pet felt welcome

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

gym was tiny with only a few machines squeezed in.

the various restaurants the location the room service

modern facility with great breakfast and friendly staff

we had only one breakfast ud83dude0b, but was very good ud83dudc4d

clean and very good wifi and high pressure rain shower

24-hour bar and gym availability

i would say too the wifi didn t have a password; i had no issues with it, the wifi worked perfectly fine,

no secure wifi

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

very good wifi reception

service, room, breakfast, restaurant and bar and location

hotel wifi not great but he had trouble with my own plan

the wifi dropped out at times.

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

location, friendly staff, fast and reliable wifi

laundry service, while expensive, was one day service at no extra charge

the staff was super helpful especially at the restaurant while also doing double duty as room service

the wifi did not work everywhere

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

wifi could have been stronger and secured

there was something like a kitchen with microwave, coffee and snack machine

big pot in the kitchen would have been helpful

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

wifi coverange in room was not existing.

wifi reception in room was poor

early check in

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

small pool and gym available free, which was very welcome in a city centre hotel

room service

room service advertised 1900-2200, called at 2130 and no answer - went down to restaurant before

hotel bar has very limited opening times.

(my rooms is larger than my kids’

no kettle in the room, breakfast too expensive, little kids pay the full price

wifi could be better.

room service was excellent and front of house people could not have done anything else for

room service does not serve the full menu 24/7

wanted to get a spa treatment in the evening at 8 p

the room service food was quite poor considering the quality of the main restaurant

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

the breakfast was delicious at a reasonable price of 8€

the breakfast not included.

continental breakfast was good with lots of choice

the staff were excellent as was the breakfast

breakfast was very good although lots of tapas bars nearby

i would not recommend for pet travelers and for remote workers

great pet friendly hotel. parking in building was tight but convenient.

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

very clean , very modern and a lovely airy breakfast room with nice food .

brand new hotel, comfortable beds, great breakfast, and pet friendly!

good breakfast, and a terrace to sit on (not at the top though)

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer

massive (for hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

two people and we each had a single room with an en suite shower, and shared an interconnected kitchen

it had a great small gym and i felt that overall it was clean and very comfortable

location, fast wifi, modern furniture

house staff very friendly wifi fast and

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is

also, the kitchen had many pots and pans and dishes, but no cooking utensils

parking without height restriction was important to us and was no issue here

everything was sparkling clean, lots of unexpected details like (full kitchen including microwave etc) was

wifi free

i chose the largest, most expensive room suite, with a full kitchen, designed for a long stay, but, in a very

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

conveniently located off the main road in derio, near bilbao, with plenty of parking available

the wifi in the room is very weak

wifi not goed

had to continually log back into wifi!

the location, friendly staff, parking facilities

great parking, staff couldn't do enough

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm,

free parking

to the airport, 0-24 reception, huge parking place, easy to access, great breakfast

basic bar area

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

has a nice tapas bar to fill any of your needs during the day

friendly bar with snack food available

the pool is a great addition along with the bar and terrace

wifi, connection was ok however bandwidth was really limited

everything, staff, location, pool! perfect pit stop before our ferry home

we liked the hotel bar which was open until 23:00

bar and restaurant on site

free wi-fi and free parking

s a walk away (2km) from the nearest bar / restaurant through a very quiet (on a sunday) industrial

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

good parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

private parking

wifi did not work in room unless you sat by the door

laundry bill was expensive

the charge 11 euros a night per pet. complete rip off.

unreliable wifi

bar & restaurant in building, so all convenient

rooms, good shower, good breakfast with late check out

bar and restaurant on site, both available until 11pm

the bar and good were great both in choices and prices, the food quality was very good

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

seating at bar table uncomfortable for evening meal

breakfast service was disappointing due to dirty tables and an unpleasant attitude from the staff

place near a highway, with lots of free parking and fast car charges nearby

the hotel is very clean and has a good choice for breakfast

off road parking and very safe for the bikes as all the police forces use the hotel at all hours for their

our room was very clean and comfortable, and the breakfast was varied and tasty

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

lack of bar facilities. seemed very lifeless.

no restaurant or bar working in the evening inside the hotel

there was no bar available within the premises.

and bar were closed at the weekend and we were there on saturday night

friendly staff, good parking facility, restaurant (no other restaurants nearby) and bar

laundry service was very expensive

parking included as well

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

staff is very very friendly and smily. private parking is very useful, location is cool

i had a pet friendly room which opened onto a little terrace which was perfect

loved the bar restaurant area which was full of locals

had room service as we were tired superb food and pleasant

& wifi didn't work

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

very friendly staff, beautiful location and atmosphere. nice swimming pool.

bell staff and bar staff were hit and miss

up orders and generally not in sync with the superior service of the staff at reception and those parking the

amazing breakfast. great bathroom beautiful view

good laundry service, efficient friendly staff

pet friendly

pet friendly with pet bed & feeding bowls in room a nice extra touch

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with

no room service which would have been an added bonus

the wifi did not work during the entire stay

felipe at the bar was friendly and professional

beautiful sea and beach views. great bar downstairs, open until excellent staff.

wifi ok

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

convenient parking

it is in a very quiet village with 2 bars

huge bed, easy parking on site

there is a little bar around the corner

cozy bar and restaurant next door from the same owner

parking very secure

kitchen facilities good, secure location, comfortable bed

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

plenty of on-site secure parking

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter