waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

basic bar area

the kitchen was fully equipped, including espresso, cleaning supplies and even laundry detergent

the kitchen was charming, the bedroom was spacious

located, has a parking on site, the room was clean

secure parking

straightforward, but for those with a car, it's the perfect place to put up at - quiet, plenty of parking spaces

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

great pet friendly hotel. parking in building was tight but convenient.

it was pet friendly, but no water bowl for the

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

there was something like a kitchen with microwave, coffee and snack machine

big pot in the kitchen would have been helpful

wifi was not good

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

also it would be nice to have fridge or something like that in the kitchen for beverages at least

hotel wifi not great but he had trouble with my own plan

room was comfortable with a great view of the river and delicious room service

garage parking was expensive but included ev charging

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

service, room, breakfast, restaurant and bar and location

nice coffee lounge and bar and very good restaurant, reasonably priced

facilities were excellent and i loved the gym

only remark would be if they mentioned the additional pet charge on booking

warm welcome & unexpected early check in. good breakfast

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

location , pet frendly , staff very helpful

friendly staff, also towards our kids

the room service was efficient and tasty but we would have preferred eating in the restaurant

there was not room service

wifi - very fast

free parking

the location is perfect. very close to the airport and has a free shuttle. fast wifi.

very close to the airport with free parking and 2 free shuttles to or from the airport

, the only thing it's missing is a small bar for a refreshing post flight beer

free wifi, free coffee service

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

check in late cleaning perfect late check out

wifi was free, but weak, for emails okay

room was comfortable, wifi worked, and tv had an english channel

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our

plus great wifi in

it comes with a good wifi connection, i was able to join a conference call without problems during my stay

wifi signal is unstable. breakfast can be improved.

so the only thing i'll say is that the gym was unavailable

good gym and average breakfeast

instructions to find garage and ev charging were clear

the staff from reception, dining and bar were all excellent

they even let me have late check out (subject to surcharge)

maybe a pool

room service numbers aren't mentioned anywhere in room

the staff at reception, so friendly and helpful( i m so sorry that i can t name them all) the bar staff

pet friendly

also, great wifi

room service not available a lot of the time. restaurant and bar service very slow

wifi is reliable

lots of electrical outlets and excellent free wifi

there was no wine in the bar the first night, but then they

it's small hotel with no restaurant, bar only

clean room, comfortable bed, wifi.

is a scope of having more variety in the breakfast buffet

the terrace bar was a nice oasis

united match in the bar as i am an avid football fan

v slow wifi.

to open the room got deactivated and did not work for the gym room (but the staff quickly helped and fixed

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice,

gym doesn't open until 1000h. shower was a tad narrow.

hotel staff was very welcoming and also gave us early check in, and gave information about the area

didn t use gym or eat breakfast so unsure about those

size room, bed, room service

bright and clean room and bathroom with very fast wifi

wifi wasn t working

asked for laundry service and reception informed me to leave the plastic bag in my room

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

comfortable modern great breakfast

good breakfast, and a terrace to sit on (not at the top though)

bathroom doors are transparent glass and not privacy if your are with kids

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

very good breakfast

room was as expected for 3 star rating; good wifi

laundry bill was expensive

the room i had at the end of the corridor/ building had very poor wifi/internet signal

there was zero wifi connectivity, even though this was advertised

wifi connection very bad. we could ear everything from the rooms next to ours.

wifi can be patchy

it does not have a bar but there are plenty near by

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the bed was very comfortable and the airco (and wifi) worked very well

1st world complaint but wifi was a bit premier inn i

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

hotel bar is lovely, and used by locals too

not mention the wifi was amazing

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

wifi is bad. i used my mobile data, but for non-eu guests it might be a real problem.

the room was too hot and when we opened window got noise from the terrace bar below

the wifi did not work everywhere

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than

room service was limited times

given that we were with small kids, this was a huge hazard

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

was good - easy check in and late check out

good breakfast! great variety every morning

beautiful breakfast

location and great breakfast!

there are lots of restaurants and shops around the area and there s also a self service laundry shop

rooms, great location, friendly and helpful staff, and most of all - it s a pet friendly hotel

good breakfast. too dark in room suggest white paint

the breakfast was delicious at a reasonable price of 8€

only thing that would improve it is if there was a decent coffee making facility post breakfast

the breakfast not included.

the staff were excellent as was the breakfast

water hot, wifi fast and self-service continental breakfast generous

wifi was a bit intermittent the wifi at reception was fine more unpredictable at select bilboa 100

staff was informative and flexible for a late check out

the view to the inner court with people s drying laundry was a bit depressing.

the room is very nice too, comfortable beds, lots of space, good wifi and tv

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

quite expensive, and would like to have option for glass of wine in the room service not all full

reception & room service staff were really attentive and helpful

room service food and breakfast is poor quality.

the gym (although basic) in the basement is nice esp after having the delicious meals

excellent location. clean, comfortable rooms with modern amenitiea. wifi speed was excellent.

newly built, the rooms are a joy to be in, comfortable beds, good wifi, excellent lighting, clean bathrooms

located in the old historic centre and reasonable walking distance to most tourist sites - strong wifi - upgraded

wifi didn t really work, toilets are basically in the room (behind a very thin fluted-glass wall)

bed very comfortable and the wifi was very good

great gym and spa facilities and fantastic breakfast

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the

pool could have done with being retiled

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

one minus - the small bedrooms are not made for two adults

ok wifi

great wifi, super clean

one of the receptionist was very friendly and welcoming. the wifi was good.

the wifi disconnected approximately once every half hour

the wifi and tv only worked intermittently

nothing else, no bar or food facility

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

nice cozy room, well equipped with well working wifi

wifi did not work and the cafe is closed on weekends

plenty of free parking on site (in front of hotel)

conveniently located off the main road in derio, near bilbao, with plenty of parking available

friendly staff, many parking places, good food.

helpful reception and bar staff free airport transit

the breakfast and lounge area were beautiful and it even had a very well equipped gym

good bed, shower and wifi

hotel well located, not far from the old town and city centre. small but equipped gym.

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is

modern facility with great breakfast and friendly staff

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

facilities like laundry room and gym

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

two people and we each had a single room with an en suite shower, and shared an interconnected kitchen

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

wifi was easy to use and good signal

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

kids where very disappointed they couldn't swim

lots closed because of covid - no room service

the internet wifi is very bad in the rooms, completely useless. this should be fixed.

wifi could be better

from the receptionists to the kitchen to the bar excellent team work

spacious room, many parking spots around the property.

at the time of writing, there was plenty of free parking around the hotel

no handicapped parking close to reception but 6 electric vehicle spaces directly near reception.

on the plus side, the staff is very friendly and the breakfast offered a great variety

room was great and breakfast was good

real let down was the wrong information as the site said it had a full proper restaurant and a bar

that it was pet friendly and had parking

and bar were closed at the weekend and we were there on saturday night

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

no restaurant or bar working in the evening inside the hotel

rooms, good shower, good breakfast with late check out

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute

bar and restaurant on site, both available until 11pm

take breakfast but the buffet looked plentiful

friendly staff, breakfast was good and the bed was very comfy.

laundry service was very expensive

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

also late check out 12:00 which a big bonus

has a free parking

parking easy and the all over ambiente is very good

position, staff and high quality of the hotel. super pet friendly

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

lively bar/restaurant with good bar menu

room was well laid out, modern, modern tv and great wifi

good bar and restaurant

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

s a walk away (2km) from the nearest bar / restaurant through a very quiet (on a sunday) industrial

parking was free and convenient

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

lovely pool area with bar and excellent view with fabulous sunset

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

bell staff and bar staff were hit and miss

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

pet bed and bowls provided by hotel

also breakfast does not start until 7

pet friendly

right across from one of the beaches. nice breakfast. great staff. wifi.

maybe in the height of the season, the bar nside the hotel would be open

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

wifi ok

the wifi did not work during the entire stay

no wifi on the first floor

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

great rooms and parking.

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

private parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

convenient parking

it is in a very quiet village with 2 bars

huge bed, easy parking on site

there is a little bar around the corner

cozy bar and restaurant next door from the same owner