the wifi was quick and reliable

the shuttle picked me up at the airport within 10 minutes of calling

to the airport, 0-24 reception, huge parking place, easy to access, great breakfast

parking, 5 minutes ride to airport

location close to airport with a free shuttle.

there was ample free parking on site

helpful reception and bar staff free airport transit

friendly staff, many parking places, good food.

wifi did not work and the cafe is closed on weekends

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

s a walk away (2km) from the nearest bar / restaurant through a very quiet (on a sunday) industrial

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

basic bar area

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

cafeteria and hotel bar closes early

friendly bar with snack food available

has a nice tapas bar to fill any of your needs during the day

also it would be nice to have fridge or something like that in the kitchen for beverages at least

wifi was not good

wifi and price

wifi reception in room was poor

big pot in the kitchen would have been helpful

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

(the wifi was also ok - fast and easy to

location, fast wifi, modern furniture

the room has a kitchen enough to nourish yourself if you stay in, a sufficient bathroom and the most important

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is

wifi in the room was not consistent, really poor

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

pet fee was the highest i've ever experienced: 25 per night

warm welcome & unexpected early check in. good breakfast

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

wifi signal is unstable. breakfast can be improved.

very poor wifi reaching only parts of the room - even with notebooks with good wifi cards.

cafe and room service unavailable on sunday

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

wifi is reliable

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

breakfast is fine and the wifi was good

the staff very helpfull, there is a bar open 24h highly recommended

very nice staff, comfortable beds, very clean and modern . bar open 24h

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

service, room, breakfast, restaurant and bar and location

hotel wifi not great but he had trouble with my own plan

garage parking was expensive but included ev charging

fast wifi, super clean, ultra comfortable beds

wifi signal was quite weak in the room but was working fine at hotel reception

the kitchen was stocked with helpful things that other places usually lack; i really appreciated this a

wifi is non existent most of the time even though the router just behind the room door

fantastic parking, so a great stopover for campers and quiet location

no towel in kitchen?

the gym had good equipment

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

used the laundry service twice and both times we received our garments back already in the afternoon: this

gym doesn't open until 1000h. shower was a tad narrow.

wifi was spotty and went down for a whole morning - i needed this for trip preparation (covid

free wifi, free coffee service

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

child seat in restaurant, not so good breakfast for kids

convenient, recently built/renovated hotel. spacious rooms with very good wifi.

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

great location. fabulous friendly staff. great bar & restaurant next door.

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

excellent location, great breakfast, wifi worked well, love the view from my balcony

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

no bar or leisure facility

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

30 /night fee for pet is excessive

hotel is supposedly pet-friendly, yet the receptionist was unpleasant when we arrived with our disabled german

minibar, no room service

water isn t topped up and only a bottle for one, same as toiletries - toothbrush for one, wifi not great,

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

we were travelling with our pet, the hotel staff was so thoughtful as they asked our pet's name before we get

great location in the old town. great sized rooms and breakfast was fantastic

loved everything. except for the bad wifi signal inside the room.

staff was friendly and room service meant that my bed was cleaned very quickly.

pet friendliest hotel we have ever stayed

of room service/food options close by

i would not recommend for pet travelers and for remote workers

it was centrally located & pet friendly

again should not say pet friendly as breakfast separately as no outside terrace

great pet friendly hotel. parking in building was tight but convenient.

wifi was not working to scratch - too slow

complimentary bottles of water, good wifi and some english speaking channels on the tv

located in the old historic centre and reasonable walking distance to most tourist sites - strong wifi - upgraded

excellent location. clean, comfortable rooms with modern amenitiea. wifi speed was excellent.

bed very comfortable and the wifi was very good

also good wifi (up to 120mbps)

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

asked for laundry service and reception informed me to leave the plastic bag in my room

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

wifi is not functioning well enough. matrasses are quite hard.

wifi was a bit intermittent the wifi at reception was fine more unpredictable at select bilboa 100

staff was informative and flexible for a late check out

good location, clean, comfy beds, helpful staff, good wifi

fantastic location, specious room, very clean, fast wifi.

24 hour gym was really helpful after eating so much pintxos

hotel, very friendly staff and the bar was fab

late check out always a bonus the double room was on the small side - okay for solo traveller

gym was sufficient for a light workout

decent wifi. comfortable bed.

lack of swimming pool but nice little gym

the hotel bar was not great, wouldn't stay for a drink there. better places around town.

the breakfast was fantastic.

no swimming pool for a 5 star hotel poor gym facilities

expensive extra like laundry and parking

the swimming pool was not available at the time of our stay.

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

good wifi, clean room and helpful staff, location just off the main street ok

also, room service was late when needed just for a cup of tea

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

the food was super and the spa was great to start the day before breakfast

bar or restaurant at hotel would have been convenient

great vibe. roof terrace and bar were superb.

pool was very shallow so not for swimming in

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

wifi good

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

- excellent breakfast - good wifi - gym was ok - free water in the

excellent wifi

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

good gym and average breakfeast

no gym or pool etc.

bug room , nice breakfast and the location is fantastic

their laundry truck was parked in the designated space for clients when we arrive, and there were no

the staff were friendly and professional and the gym was super

booked a pet friendly room and we were happy to see there was a bed and a toy for our cat

wifi was slow. parking was full when we arrived.

comfy bed, great shower, easy to use good wifi

great wifi, super clean

the wifi disconnected approximately once every half hour

least the room was clean, the bed quite comfortable, the wifi fast and the bathroom was new, altough the whole

one of the receptionist was very friendly and welcoming. the wifi was good.

good wifi! very central location, perfect for tourists.

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

noise at night from the bar near by

wifi connection

tasty meals at lounge bar in the hall, reasonable

there was no iron in the room which would have been useful but there was a laundry service you pay for

didn't have breakfast, but opted for room service (for brunch) and it was delicious/fantastic

the wifi. to get wifi you had to put in your email address and it was then free

shower, and bathtub were too old room service (in other rooms) in the morning was too

staff, room, airco, shower, bed, wifi, facilities, hygiene, design, breakfast, price

good wifi, clean, comfortable, quiet

clean and very good wifi and high pressure rain shower

good bed, shower and wifi

really had to search to find something negative however one night i ordered a burger in the bar & it wasn t

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

there appears to be a room service menu but no way to order as reception does not answer calls

could not get in the indoor breakfast areas with our dog although it's a pet friendly hotel

was good, big bed for us was great, sleeping sofa was perfect for the kids

breakfast was very good although lots of tapas bars nearby

continental breakfast was good with lots of choice

only thing that would improve it is if there was a decent coffee making facility post breakfast

lots of lovely fresh ingredients for a lovely filling breakfast

great breakfast. very comfortable hotel, cool and quirky decor.

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

no mini-bar in the room the wifi in the room was very bad

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

but you cannot leave the pet alone in the room

laundry bill was expensive

the bar was lively

good parking

parking in any spanish city is a nightmare and expensive

our was big and spacious, comfy beds, and internet/wifi worked like a charm

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

wifi could be better

no dispone de room service

pool, the rooms

we liked the hotel bar which was open until 23:00

the bar staff were helpful and we had an enjoyable evening meal

that it was pet friendly and had parking

lack of bar facilities. seemed very lifeless.

there was no bar available in the hotel.

no apparent room service

there was no bar available within the premises.

location, breakfast poor, no ice machine and staff gave paper cup with 2 cubes

helpful staff, good breakfast, availability of food.

i liked that there is free of charge ac charger for car in front as well as private parking

off road parking and very safe for the bikes as all the police forces use the hotel at all hours for their

it has a cafe/restaurant/ optional breakfast buffet for 10euros

seating at bar table uncomfortable for evening meal

drink too expensive. people not using bar as prices too dear

rooms, good shower, good breakfast with late check out

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute

friendly staff, good parking facility, restaurant (no other restaurants nearby) and bar

laundry service was very expensive

parking included as well

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

staff is very very friendly and smily. private parking is very useful, location is cool

i had a pet friendly room which opened onto a little terrace which was perfect

loved the bar restaurant area which was full of locals

had room service as we were tired superb food and pleasant

& wifi didn't work

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

huge bed, easy parking on site

there is plenty of safe parking for motorcycles

it is in a very quiet village with 2 bars

cozy bar and restaurant next door from the same owner

easy to find and provided several free parking places

the views from the terrace and pool are what make the hotel exceptional

breakfast was one of the best i've ever had

lovely pool area with bar and excellent view with fabulous sunset

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

up orders and generally not in sync with the superior service of the staff at reception and those parking the

good breakfast , nice room ,great view

was 12,5 extra pax and 7) for kids

the breakfast is very good there.

no room service which would have been an added bonus

also breakfast does not start until 7

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

allowed early check in

great atmosphere in the bar and restaurant

felipe at the bar was friendly and professional

wifi ok