helpful receptionists and bar staff

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

excellent. just loud music from bar opposite.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

i also liked the free shuttle service

restaurant or bar on site, there is a small one attached to the hotel right beside it

location close to airport with a free shuttle.

they have very nice shuttle service

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable for that

great little solo stay, gym and facilities were great.

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

it contained kitchen, separate shower

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

small bar and lounge area

the staff very helpfull, there is a bar open 24h highly recommended

there is staff 24/7 and a bar with snacks

it's small hotel with no restaurant, bar only

junior suite perfect for a family (two kids)

great value and a well equipped gym too

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

nice hotel at the river. pretty close to the old town, nice gym

no gym, no pool, tiny rooms, service is average.

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

gym equipment was very old

the wifi is a bit slow and unstable.

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

nice room, great restaurant and bar with wonderful balcony

the bar and the terrace has a nice view on the nervion river

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

service, room, breakfast, restaurant and bar and location

lovely staff who gave us an early check in and fab restaurant/bar

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the bar is also great

size room, bed, room service

early check in helpful as we arrived on early boat at santander

i found myself having to go to the hotel bar each morning to purchase a coffee to go

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

the gym is old and does not provide all you can expect.

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

an early check in for us which was nice, easy check in and out, location is excellent,

the bed was a bit hard for me, also it could do with room service.

helpful staff good gym great view of river

very clean room, friendly and helpful staff, nice room service

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

several things: - wifi didn't reach our room and because they were out of space

great location in the old town. great sized rooms and breakfast was fantastic

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

fantastic location, comfortable beds, great staff and a lovely breakfast.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

proper wifi and air conditioning were great

ovided detailed directions

check in late cleaning perfect late check out

wifi a bit intermittent but no real problem.

ntral

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

wifi wasn t working

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

nice staff and good wifi, you can easily do video

though basic) in the basement is nice esp after having the delicious meals

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc and recommended where to go

the gym

room service food and breakfast is poor quality.

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

good restaurant & bar food. close to airport

the room and bar facilities.

friendly bar with snack food available

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

the free wifi was slow and streaming only worked when downloading a movie.

wifi was free and stable

to everything

recently the breakfast variety is becoming less and less.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

also, there was the bonus of an ev charger in the hotel car park

the pool area and facilities are a little small but very clean and great sauna.

wifi was impeccable, room was very clean, staff was welcoming, recommended

the man in the bar we didn't catch his name but he made a fabulous cocktail every night for me when i stayed it

room service

good wifi, clean room and helpful staff, location just off the main street ok

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

noise at night from the bar near by

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

nothing else, no bar or food facility

the bed was very comfortable, and the gym was pretty well equipped and clean

the shower, and slow internet connection

wifi is either free and extremely slow or paid

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

instructions to find garage and ev charging were clear

i loved that they had a gym and 24/7 bar

bed room ac the shower breakfast was amazing. the fact that it had a gym

24-hour bar and gym availability

the hotel offers a small gym as well

love the gym

the staff at reception, so friendly and helpful( i’m so sorry that i can’t name them all) the bar staff andoni, jonatan,alex hope that i don’t forget anyone

the location is great and the staff are really friendly. specially the guys from the bar :)

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

bug room , nice breakfast and the location is fantastic

excellent bar staff and delicious chocolate cake

niggle was lack of 24hr room service

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

breakfast, lovely courtyard with some green plants, food available at the bar at all

tasty meals at lounge bar in the hall, reasonable

the hotel has a restaurant and a bar with good food and well-priced

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

quick room service at dinner time

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

great food served in room service for dinner

restaurant only serves room service

there appears to be a room service menu but no way to order as reception does not answer calls

great breakfast. very comfortable hotel, cool and quirky decor.

the staff were excellent as was the breakfast

the breakfast was delicious at a reasonable price of 8€

good breakfast, nice staff, good location near the central bus station

the breakfast not included.

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

no food or bar facilities, closed down

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

the bar was lively

sitting by the pool was also lovely, and the staff were fantastic

great pool and outside bar area

the bar staff were helpful and we had an enjoyable evening meal

the swimming pool was in big demand as the temperature was in the 30's

pool, the rooms

seating at bar table uncomfortable for evening meal

drink too expensive. people not using bar as prices too dear

it also has a good bar and food service

not to forget, this ibis is located just across the road from a shopping center with kids center in it

breakfast was very good and a very good verity of food items both continental and english

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

location, bedroom, bar ..free parking

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location is good - near the port, in which restaurants and bars are located

amazing breakfast. great bathroom beautiful view

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

occasionally have bar tender stop by pool and ask guest if they need drink

the spa services were exceptional

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

breakfast was a good quality

exceptional location helpful staff excellent breakfast

excellent choice at breakfast

staff, breakfast and facilities

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12