shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

by doubtful extra charge for kitchen facilities

we were not expecting to have to pay for kitchen facilities.

great breakfast. particularly enjoyed the fresh squeezed orange juice.

mini bar was free, which was very nice

amazing castle stay. nice restaurant. great breakfast

and also the breakfast was were poor - even any kind of hot meal, fried and scrambled eggs were for

fantastic facilities. beautiful grounds excellent breakfast free drinks in room

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

real bar area and outside should be more amenable for drinks and snacks in the day and night

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

a swimming pool would be a good addition

did not appreciate the fact that the place felt like a youth hostel for adults

there is parking and a kitchen available to customers

rooms are spacious, wifi great

only complaint would be that the wifi doesn t really work.

the bar had an amazingly cold aqua con gas

was near the town centre , parking was on the property

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

nice to have parking on site

wifi great, beds comfy

quiet easy parking, friendly owner couple

was a great convinient location for our travel, including parking

good parking

just soaking in the feel of the nature the room was cleaned daily, very big with a clean bathroom parking was

cozy bar and restaurant next door from the same owner

there is plenty of safe parking for motorcycles

huge bed, easy parking on site

there is a little bar around the corner

it is in a very quiet village with 2 bars

secure parking onsite

kitchen was a little cram but that was not a major issue

location is in a quiet area, offers free parking and has a big inside garden to hang out

good place, clean good wifi, room is clean.

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

s a walk away (2km) from the nearest bar / restaurant through a very quiet (on a sunday) industrial

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

parking was free and convenient

plenty of free parking on site (in front of hotel)

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

excellent. just loud music from bar opposite.

wifi not goed

slight inconvenience was too many steps from the parking up to the hyatt entry of this large

good if you have a car, since it's 20 minutes from bilbao and there are plenty of parking spaces outside

free parking outside the hotel

free and easy parking

to sit outside on a large balcony at the back ,staff where helpful everyone was nice ,plenty of parking ,place

very pet friendly. good pillows. towels clean and soft. restaurant good value.

hotel provides shuttle and on a call ; they were prompt enough to send it across

the location, friendly staff, parking facilities

they offered a car parking service, and when i returned from my trip, the car was at the airport waiting for

+great facilities +friendly and helpful staff +good wifi

parking, 5 minutes ride to airport

you have the city center just 10min from there, and a nice bar in the corner

between myself and one of the staff from the bar it took 8 attempts before the details were accepted

very clean and comfortable room. bar does a very good breakfast.

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

parking in any spanish city is a nightmare and expensive

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

good value for money, has all the basics, even has a gym!

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable

good little kitchen

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

wifi and price

wifi reception in room was poor

big pot in the kitchen would have been helpful

the wifi worked well

small bar and lounge area

very nice staff, comfortable beds, very clean and modern . bar open 24h

the lack of bar service.

wifi in room apparently due to breakdown but it did last during all our stay

lots of electrical outlets and excellent free wifi

they even allowed me access to their gym shower off-hours because i flew

no residents bar once it is closed

wifi was very unstable. breakfast was just so so.

the gym was not available during our stay

room is comfortable, i enjoyed having a gym at the hotel as well

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

facilities were excellent and i loved the gym

breakfast and room service really good

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

well appointed room with a good shower and fast wifi

the bar is also great

lovely staff who gave us an early check in and fab restaurant/bar

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it does not have a bar but there are plenty near by

thanks to amazing bar

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet

a special commendation to all staff especially at reception and the bar lounge area

given that we were with small kids, this was a huge hazard

service, room, breakfast, restaurant and bar and location

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

room was comfortable with a great view of the river and delicious room service

no secure wifi

garage parking was expensive but included ev charging

complimentary bottles of water, good wifi and some english speaking channels on the tv

excellent location. clean, comfortable rooms with modern amenitiea. wifi speed was excellent.

bed very comfortable and the wifi was very good

big fan of the late check

wifi was terrible, i could barely use it

size room, bed, room service

not far from city center. has a gym.

wifi was spotty and went down for a whole morning - i needed this for trip preparation (covid

time of gym ( from 10 am) is not guest friendly

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

good breakfast! great variety every morning

the wifi was unstable and randomly dropped connection. really only complaint.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

fantastic location, comfortable beds, great staff and a lovely breakfast.

beautiful breakfast

wifi signal is very week in some rooms, the only place where i could connect was in the hall

wifi was easy to use and good signal

the wifi dropped out at times.

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

staff was informative and flexible for a late check out

good location, clean, comfy beds, helpful staff, good wifi

water hot, wifi fast and self-service continental breakfast generous

do not like the smart hotel concept where everything is controlled by a wifi card

getting in very early they were very accommodating to allow us early check in

decent wifi. comfortable bed.

fantastic location. early check in. complimentary drinks.

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

great room, free upgrade and free late check out. i really recommend this place.

room was comfortable, wifi worked, and tv had an english channel

wifi a bit intermittent but no real problem.

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

room service is available in case you need it

proper wifi and air conditioning were great

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi wasn t working

parking is few minutes from the hotel pet are not allowed in the room alone

would ve been nice to have a bar in the hotel other than the pool which closed at 9 but there is a fantastic

great to cool down in though and bar beside it was great which was open til 10pm

pool was not heated. so water temperature was very cold.

great vibe. roof terrace and bar were superb.

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

our accommodation, room 22, was very clean, very pleasant, the kitchen was sufficiently stocked so that we were

free parking

the kitchen was stocked with helpful things that other places usually lack; i really appreciated this a

secure parking

no towel in kitchen?

the terrace bar was a nice oasis

united match in the bar as i am an avid football fan

no swimming pool for a 5 star hotel poor gym facilities

even a small spa or spa facilities would be a great addition.

to open the room got deactivated and did not work for the gym room (but the staff quickly helped and fixed