lovely friendly staff great facilities we loved the pool and jacuzzi

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

lovely breakfast selection too

the breakfast was excellent with a very varied choice

the gym, pool, spa, and grounds were beautiful and well kept and we had fun using them all

a swimming pool was missing.

laundry was cleaned as communicated; very good

there s no swimming pool for the kids

restaurant and room service prices are extremely high.

30pm so had to have room service

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

wifi in room 401

nice room convenient restaurant and bar nice and quiet

building, nice clean rooms, friendly staff, nice bar and restaurant

room service good

great location. nice setting. polite and friendly staff. good bank of ev chargers.

room, good breakfast with choices of good quality

grateful for the later check-out and free parking

room service was good and very happy with the fee for a late check out

rooms were good size and breakfast was excellent. and the pool was great for the kids.

breakfast crockery could be cleaner

room service was only 4 charge

m) for making our family birthday celebration so unique and special

requested early check in and they were very accommodating and helpful

helpful and friendly staff, really good food and plenty of parking.

superfast wifi for

persistent logon screen of the wifi

lots of space for parking

lovely location,clean modern room,nice property,free parking

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

there was a celebration in the bar but it didn't bother us, just added to a great evening

lovely clean bar & restaurant with very good staff

the bar is busy, the noise can be a bit much as everyone is talking loudly

great location, quiet, comfy, friendly staff, early check in.

location was really nice. parking and easy to drive to.

lots of parking

lovely and quiet, good wifi, comfortable bed, good breakfast .

location was excellent, room was quiet wifi was decent

great parking and friendly staff.

parking safe and easy, bed spotlessly clean and comfy

nice that there s a bar too and noticed there was room service for breakfast in bed

happy that the hotel accommodated our request to an early check in

hospitality tray

additionally, room service for no extra cost

breakfast very good

good breakfast helpful staff good wifi convenient for station

bar, restaurant and room exuded class and style

value for money, as it includes hot breakfast to order, free parking, good size room, with a working ac and separate heating, plus a great shower

not enough parking

about this property is excellent with a big bonus of parking on site

free parking was also nice

i had issues with the wifi (with my macbook) (-)wifi (-)couldn t get any wifi. the log in code wouldn t enable us to get access. (-)room 5 has bad wifi (+) effective free wifi (-)noise from the pub, wifi was unstable. (-) also, the wifi didn't work in my room (-)the wifi was not working and breakfast was not offered. nothing else to complain about. (-)lack of places to hang clothes & very poor wifi connectivity (-)no wifi, room wasn't clean at time of arrival.

the restaurant and bar downstairs were fun

location and secure parking

convenient and secure with parking for my large van

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

the wifi needed to be fixed, which did happen. the toilet had very close quarters.

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

i parked up and one of the dogs just circled my car barking at it for a solid 5 minutes the wifi didn t work and there was no mobile signal there they were unresponsive to messages and

beautiful hotel with very friendly helpful staff. two very good golf courses and a nice spa.

parking was close to the

room was superb as was the breakfast, gym and spa ... fautless !

instructions need to be better and sent in advance, plus you need better parking

i am a golf enthusiast so we stayed in part to go to the bmw pro tournament at wentworth and would

large car parking area

plenty of parking, just remember that there is parking all the way up to the hotel reception

near my venue for the next day easy parking room spacious shower hot room service excellent

near my venue for the next day easy parking room spacious shower hot room service excellent

quiet, comfy bed, good wifi, bar food and gym. ideal for business travel

was a shame we were not told the bar was shut and so was the restaurant

beautiful view of the church, cosy bar and excellent restaurant

great bar and restaurant with genuinely fantastic food

wifi worked well and a bottle of water was waiting for us on arrival

the bar is very comfortable

staff friendly,no room service menu in the room

the noise from kids using the place as a playground is unreal

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

extra shout to urna for arranging and early check in

the beds were so comfortable and breakfast was great

breakfast was generous with great coffee

the food was delicious and the bar drinks were excellent

i was worried about the noise from the bar but the room being on the top floor was very quiet

location, style, comfort, restaurant & bar downstairs, staff, value for money, pets allowed.

wifi, its free but doesnt work well, and 4g was intermittent

real coffee at breakfast is essential!

the dinner and breakfast were superb, and the wine matches sublime

onsite restaurant with good made to order breakfast and nice dinner available for all hotel residents if desired

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

the bar staff super efficient

next to lake, good space and facilities for kids. excellent

there could have been a tray for the room service with condements

the bar, the bathroom and bed and free parking

free car park with plentiful parking spaces

staff were very accommodating with early check in times and car parking

very clean , great location and nice bar downstairs.

but worth noting we stayed on a night when a christmas party was being held in the bar area and so there was a lot of noise until about 1am

close to chessington zoo room service was brilliant

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

whole hotel is very nicely decorated and has many comfortable benefits including the honesty bar and comfy seating area

use comfortable bed breakfast excellent with plenty of choice staff very friendly plenty of free parking

close to the golf course i played.

would still stay again and very happy to recommend, you could say that the parking was a bit small but i had space when i arrived, after 10pm

had a lovely bar as well

woken up early by staff getting things in the courtyard probably to prepare for the day or the kitchen breakfast

the room was lovely it was noisy with the humming of the kitchen and vents all the time

we ask for 2 plates for dinner were refused saying the kitchen is shut they can t help.

the mandalay was excellent - the friendly welcome at check-in, quality of the room, fast and free wifi and an excellent breakfast

wifi always worked well, no drop offs

have gym and spa

com it says you have acess to swimming pool but wheni went on the harbour website direct it says you have to book and pay

i did not like but would be nice to have another bar as the bar is off the front entrance

room service is excellent

beautiful we unfortunately didn t get to use the spa only due to limited time we had but the bar and restaurant was exceptional

breakfast, served in the bar was very good

meal in the restaurant was excellent rooms were clean and comfortable with good facilities parking was easy staff friendly and helpful great location with easy access to town and train

well located for hampton court palace with parking and an excellent breakfast

little confusion over the breakfast menu, menu was not on display in our rooms, unsure what we could have and no childs menu

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

there is parking on site

sat down in the bar, we noticed for 30-45 minutes the tables was full

lovely view through bar window

parking on site which you have to reserve and pay for

good parking and right in middle of dorking

the room was clean and had everything you could need, and the evening meal and breakfast were delicious and plentiful

we stayed in room 1 which was a few steps up from the bar and was clean and welcoming and we enjoyed a very restful quiet night

hotel , extremely friendly staff xx excellent evening meal and breakfast x definitely

the breakfast was truly excellent

ate dinner at the restaurant and all the staff were brilliant, we thoroughly enjoyed our food and breakfast the next day, would not hesitate to

we used the gym and facilities

still got charged for room service fee as restaurant was closed.

setting is stunning and space to have a social atmosphere in the bar and privacy of the morning room for a quiet coffee in the morning before walking around the

the room service need to have a trolley, delivering food on tray i guess is no longer ideal unless you

service for kids 9-10, 2-6 pm only

there are no sun-beds around and there are many kids doing swimming lessons

especially for families – the swimming pool was fantastic, and the soft play area kept the kids entertained and happy

the indoor swimming pool is highly relax for family with kids

od tables), room service food,

do not understand why room service carries a tray charge or why it cannot be delivered hot

very friendly bar staff and helpful

good locations with bar downstairs

cramped & old accommodation. no wifi after the pub closed! only 1 small window so was very hot.

good value for money, great location, free parking

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the staff tried to get me to pay again even though i

we were allowed an early check in and we had to be somewhere in the early evening

beautiful room and hotel! great breakfast and great bar too.

the bar and breakfast area are beautifully decorated and the room was wonderful

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

free wifi

excellent breakfast. early check in. quiet after a long flight.

dn t have the chance to check that

cleaner waking us up twice i asked for a late check out

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

location to terminal 4 is excellent the facilities are really good in the hotel from the gym to the bar

comfortable room, fluffy towels, fluffy pillows, great room service

excellent front desk staff ud83dudc4f room was spacious. breakfast was excellent.

it provides good breakfast too

clean, good food and kids friendly

the staff gave us late check out free of charge until 1pm as our flight was at 5pm

standard check in time, the front desk staff was keen to help us to get the available room on the early check in

is not convenient as train stops and buses every 30 minutes which not great when travelling with kids

the reception and restaurant area has been refurbished the availability of free late check out parking wasn t too expensive decent sized room restaurant food was satisfactory

lovely room, restaurant, bar and pool

rrently only open fri, sat, sun)

spa was very useful to re over from one sporting competition and prepare for another one

could have a larger 24 hour room service menu