spacious room, many parking spots around the property.

our room was very clean and comfortable, and the breakfast was varied and tasty

on the plus side, the staff is very friendly and the breakfast offered a great variety

location, breakfast poor, no ice machine and staff gave paper cup with 2 cubes

helpful staff, good breakfast, availability of food.

no food or bar facilities, closed down

the room i had at the end of the corridor/ building had very poor wifi/internet signal

the bar was lively

the bed is not comfortable , and the wifi is very bad, it s hard to connect

but you cannot leave the pet alone in the room

breakfast was good plenty of variety and fresh.

take breakfast but the buffet looked plentiful

rooms, good shower, good breakfast with late check out

seating at bar table uncomfortable for evening meal

friendly staff, breakfast was good and the bed was very comfy.

only suggestion for improvement would be a heated pool

perfect for families; my kids enjoyed the playroom

poor wifi,food in the restaurant expensive,a little bit far from center

beautiful hotel, beautiful pool

we ate in a local restaurant a 5 minute walk away the pool area was good - not a massive pool but great for

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

that it was pet friendly and had parking

the bar seems to be separate from the hotel and not a very friendly service

wifi doesn't work properly, i lost connection every 10 minutes

there was no bar available within the premises.

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs

room was excellent and superb wifi connection

nothing apart from could do with an earlier breakfast time for camino pilgrims

very relaxed atmosphere for what is quite a busy bar area

bar & outdoor terrace, hotel had a nice feel to it, staff were friendly & the hotel wifi was

parking included as well

location, bedroom, bar ..free parking

staff is very very friendly and smily. private parking is very useful, location is cool

view is wonderful, staff was very professional, room was well appointed, beds were comfy and the breakfast was

while we were there the weather was not very warm yet so pool etc

private on-site open air parking

very friendly staff, beautiful location and atmosphere. nice swimming pool.

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of everything

was 12,5€ extra pax and 7) for kids

right across from one of the beaches. nice breakfast. great staff. wifi.

good breakfast , nice room ,great view

pet friendly with pet bed & feeding bowls in room a nice extra touch

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

the wifi did not work during the entire stay

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

felipe at the bar was friendly and professional

wifi ok

coffee was however available at the bar and on demand

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

friendly bar with snack food available

cafeteria and hotel bar closes early

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

basic bar area

the kitchen was stocked with helpful things that other places usually lack; i really appreciated this a

wifi is non existent most of the time even though the router just behind the room door

wifi strong at all

wifi

i had to work a bit (unfortunately) but with two desks and decent wifi that was not a problem

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

sure pet friendly applies

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

friendly staff, also towards our kids

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

-breakfasts. -warm jugs of milk with room service coffee -pet dog allowed in room

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

they even let me have late check out (subject to surcharge)

the gym was modern, airy, clean and very accommodating

the staff from reception, dining and bar were all excellent

- excellent breakfast - good wifi - gym was ok - free water in the

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

arrived early and were delighted and grateful to be allowed an early check in

their laundry truck was parked in the designated space for clients when we arrive, and there were no

no kettle in the room, breakfast too expensive, little kids pay the full price

booked a pet friendly room and we were happy to see there was a bed and a toy for our cat

my huawei phone was having problems connecting to the hotel wifi

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself

clean, comfortable, and excellent of a breakfast

room service food was quite average

could not get in the indoor breakfast areas with our dog although it's a pet friendly hotel

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer

continental breakfast was good with lots of choice

only thing that would improve it is if there was a decent coffee making facility post breakfast

breakfast was very good although lots of tapas bars nearby

the breakfast was delicious at a reasonable price of 8€

the staff were excellent as was the breakfast

nice room amenities such as mini bar, toiletries, and super fast wifi

wifi a bit intermittent but no real problem.

wifi was free, but weak, for emails okay

proper wifi and air conditioning were great

an excellent stay with young kids - highly recommended

nice room, great restaurant and bar with wonderful balcony

bar could have stayed open longer

room was comfortable with a great view of the river and delicious room service

hotel wifi not great but he had trouble with my own plan

fast wifi, super clean, ultra comfortable beds

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

big pot in the kitchen would have been helpful

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

wifi and price

wifi reception in room was poor

there was a strike from the cleaning service during my stay...no room service...no fresh towels

the hotel has a restaurant and a bar with good food and well-priced

wifi unreliable in room. was adequately repaired after i informed the hotel desk.

wifi could have been stronger and secured

the terrace and bistro and bar area

wish the property had a swimming pool (though i knew it didn't have one)

there were no information leaflets in our room, and we had to ask about everything, including room service menu

lack of swimming pool but nice little gym

to everything (even to the bus from/to airport) room is large and all equipments are more than ok gym room on

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

unable to connect to wifi

the various restaurants the location the room service

well situated to walk to guggenheim and old downtown, exceptional staff and room service

very comfortable room, quick friendly service. restaurant & room service very good.

ev charger would not work with my means of payment

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

wifi was very unstable. breakfast was just so so.

wifi!

they even allowed me access to their gym shower off-hours because i flew

wifi was a bit slow.

good wifi! very central location, perfect for tourists.

decent tv and wifi

no laundry facility no oven and toaster facility available

nothing else, no bar or food facility

wifi did not work first night

the wifi worked well

wifi is blocking certain network services without giving you upfront or during usage a warning

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

helpful staff made an effort offered a discount on the pet policy - see below

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

the wifi and tv only worked intermittently

one of the receptionist was very friendly and welcoming. the wifi was good.

least the room was clean, the bed quite comfortable, the wifi fast and the bathroom was new, altough the whole

good for remote working with good wifi in a great location

the wifi disconnected approximately once every half hour

really nice, good breakfast, good staff, early check in and late check out, good location

we could not reach room service or the front desk

wifi was spotty and went down for a whole morning - i needed this for trip preparation (covid

time of gym ( from 10 am) is not guest friendly

wifi not very stable.

the breakfast and lounge area were beautiful and it even had a very well equipped gym

very friendly helpful staff. we had a great stay and a fantastic breakfast.

are pushy with making you do a survey if you want wifi and call you to ask why you did not give them full marks

cocktails in the bar were reasonably priced, room had everything we needed

the gym is fantastic

wifi is reliable

very nice staff, comfortable beds, very clean and modern . bar open 24h

lots of electrical outlets and excellent free wifi

it's small hotel with no restaurant, bar only

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

gym was well equipped, but it was very hot in the room

bar was nice for a nightcap on the way home at night

gym was sufficient for a light workout

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

is no room service for breakfast and the options offered in the evening are very scarce

great location in the old town. great sized rooms and breakfast was fantastic

petit palace arana has a perfect location, as we could walk to many sites: guggenheim, funicular,

staff was friendly and room service meant that my bed was cleaned very quickly.

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

definitely pet friendly, supplying pet bed, treats and feeding bowls

great vibe. roof terrace and bar were superb.

pool was not heated. so water temperature was very cold.

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

we used the hotel gym too which was fantastic and very clean

- and we also enjoyed the spa and the breakfast

wifi not so good in our room

a special commendation to all staff especially at reception and the bar lounge area

an extra charge of 18 euro for a pet

wifi was spotty in the rooms and lobby, which didn t help when working

design, pet friendly, location great, the staff very welcoming and friendly,

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

no bar or leisure facility

good fast wifi

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

wifi had restrictions and we couldn't access streaming and betting pages

staff was informative and flexible for a late check out

fantastic location, specious room, very clean, fast wifi.

good location, clean, comfy beds, helpful staff, good wifi

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

the addition of the bar next door for a lovely breakfast was also fabulous

the bar is also great

child seat in restaurant, not so good breakfast for kids

first aid for some camino blisters; the room was big and clean, with sophisticated lighting and wifi; and the

wifi was pretty bad. i had to use my phone hotspot the entire stay.

located in the old historic centre and reasonable walking distance to most tourist sites - strong wifi - upgraded

newly built, the rooms are a joy to be in, comfortable beds, good wifi, excellent lighting, clean bathrooms

big fan of the late check

complimentary bottles of water, good wifi and some english speaking channels on the tv

location, friendly staff, fast and reliable wifi

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

wifi good

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

great parking, staff couldn't do enough

easy parking, free transfer to the airport

the free shuttle from/to the airport works great

the location is perfect. very close to the airport and has a free shuttle. fast wifi.

location for the airport with a great shuttle service

facilities like laundry room and gym

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable

very clean. comfortable. small kitchen

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is

good little kitchen

helpful reception and bar staff free airport transit

wifi was super slow.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

wifi did not work and the cafe is closed on weekends

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

parking was free and convenient

s a walk away (2km) from the nearest bar / restaurant through a very quiet (on a sunday) industrial

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

great rooms and parking.

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

private parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning