breakfast was a good quality

breakfast is a little expensive

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5€ extra pax and 7) for kids

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

breakfast at the terrace with sea-view made us feel great in the morning

there was a charge for spa usage incorrectly applied to our room

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant menu available in room, spa area not fully functional

the spa services were exceptional

location, bedroom, bar ..free parking

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

location is good - near the port, in which restaurants and bars are located

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

bar & restaurant in building, so all convenient

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

the bar was lively

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

seating at bar table uncomfortable for evening meal

parking is also excellent (and free) provided you get there earlier enough

breakfast great, dog friendly hotel

great selection and kids loved the breakfast doughnuts

only slight negative was lack of shade around the pool.

only suggestion for improvement would be a heated pool

sitting by the pool was also lovely, and the staff were fantastic

perfect for families; my kids enjoyed the playroom

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

good restaurant & bar food. close to airport

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

basic bar area

friendly bar with snack food available

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

several things: - wifi didn't reach our room and because they were out of space

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

also, there was the bonus of an ev charger in the hotel car park

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

the pool area and facilities are a little small but very clean and great sauna.

wifi works fine

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

room service

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive

the shower, and slow internet connection

dog friendly, and with ev charging in the garage.

the gym was modern, airy, clean and very accommodating

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

instructions to find garage and ev charging were clear

restaurant or bar on site, there is a small one attached to the hotel right beside it

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

i arrived at dinner time and took the option to order in food from a local bar which was simple but excellent - made my evening

(my rooms is larger than my kids’

beds, cleaning services were spot on, access to the gym - covid safety measures in place

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

had emailed about early check in due to an early flight with a child

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over 300 euro

the room service didn't work, even going through reception

a slightly late check out was accommodated and luggage stored until my departure time

the room service staff are great

good wifi

there appears to be a room service menu but no way to order as reception does not answer calls

room service is available in case you need it

big bed, big tv, optimal wifi

room was comfortable, wifi worked, and tv had an english channel

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

nice room, great restaurant and bar with wonderful balcony

garage parking was expensive but included ev charging

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

a gym

staff were excellent and room service was very good

warm welcome & unexpected early check in. good breakfast

gym was very small

the various restaurants the location the room service

great breakfast. very comfortable hotel, cool and quirky decor.

breakfast was very good although lots of tapas bars nearby

the breakfast was delicious at a reasonable price of 8€

continental breakfast was good with lots of choice

the staff were excellent as was the breakfast

good gym

no residents bar once it is closed

junior suite perfect for a family (two kids)

the bar shut at 10.30 pm and we would have liked to stay later

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

wifi connection was strong and reliable

wifi was free and stable

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

the hotel bar was not great, wouldn't stay for a drink there. better places around town.

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

there was a strike from the cleaning service during my stay...no room service...no fresh towels

good location nice bar and courtyard staff excellent

breakfast, cafe bar was lovely & good value

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

there was no wine in the bar the first night, but then they

there is staff 24/7 and a bar with snacks

steam room / sauna was out of order, the gym equipment are ancient

we tried to check it out and it turned out they meant a hot shower cabin in the gym on the 7th floor, but there is no sauna - this was a bit of a

we could not reach room service or the front desk

size room, bed, room service

the location was excellent. having the bar and restaurant in the hotel was a plus.

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

to 120mbps)

wifi wasn t working

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

noise at night from the bar near by

the gym is fantastic

i loved that they had a gym and 24/7 bar

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

bed room ac the shower breakfast was amazing. the fact that it had a gym

given that we were with small kids, this was a huge hazard

gym available and no alternative was offered to me when informing about it

learned that due to covid the roof bar, gym and laundry are closed

limited choice in restaurant although room service was good

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

great helpful staff, good breakfast

staff very friendly and kind. lovely gifts in the room for our kids.

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

decent wifi. comfortable bed.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

room service available, brakfast very tasty and a restaurant within the same building

hotel, very friendly staff and the bar was fab

wifi was

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

lovely staff who gave us an early check in and fab restaurant/bar

the addition of the bar next door for a lovely breakfast was also fabulous

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

hotel bar is lovely, and used by locals too

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

excellent. just loud music from bar opposite.

helpful reception and bar staff free airport transit

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

good value for money, has all the basics, even has a gym!

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable for that

facilities like laundry room and gym

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

parking was free and convenient

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby