the wifi did not work during the entire stay

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

no room service, no vending machine and nothing open close to get groceries

allowed early check in

pet friendly

the room was a good size and the wifi was fast too

good breakfast , nice room ,great view

we travelled with two kids and two doggies

also breakfast does not start until 7

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every

bell staff and bar staff were hit and miss

up orders and generally not in sync with the superior service of the staff at reception and those parking the

very relaxed atmosphere for what is quite a busy bar area

wifi very good, nice rooms, good quality/price ratio

parking included as well

laundry service was very expensive

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

the passing parade of people and pets adds colour to an already colourful location

delicious breakfast, excellent restaurant

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

restaurant food was incredible as was breakfast

loved the bar restaurant area which was full of locals

also the bar wasn't in the hotel, but a short walk away

there was no bar available within the premises.

and bar were closed at the weekend and we were there on saturday night

real let down was the wrong information as the site said it had a full proper restaurant and a bar

the bar seems to be separate from the hotel and not a very friendly service

no food or bar facilities, closed down

the bar was lively

unreliable wifi

there was zero wifi connectivity, even though this was advertised

bar & restaurant in building, so all convenient

spacious room, many parking spots around the property.

on the plus side, the staff is very friendly and the breakfast offered a great variety

i liked that there is free of charge ac charger for car in front as well as private parking

it has a cafe/restaurant/ optional breakfast buffet for 10euros

helpful staff, good breakfast, availability of food.

the bar and good were great both in choices and prices, the food quality was very good

location, clean, staff very friendly and helpful. breakfast great selection.

breakfast great, dog friendly hotel

take breakfast but the buffet looked plentiful

breakfast was superb with lots of choice available

no room service. aircon no working

poor wifi,food in the restaurant expensive,a little bit far from center

no dispone de room service

great pool and outside bar area

perfect for families; my kids enjoyed the playroom

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

friendly bar with snack food available

good restaurant & bar food. close to airport

temperature a little too high and a soap bar would be great in the bathroom

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

the kitchen was stocked with helpful things that other places usually lack; i really appreciated this a

wifi is non existent most of the time even though the router just behind the room door

wifi strong at all

wifi

i had to work a bit (unfortunately) but with two desks and decent wifi that was not a problem

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

sure pet friendly applies

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

very close to the airport with free parking and 2 free shuttles to or from the airport

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm,

the location is perfect. very close to the airport and has a free shuttle. fast wifi.

, the only thing it's missing is a small bar for a refreshing post flight beer

great parking, staff couldn't do enough

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

the service, location, warm pool, cleaning, restaurant

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

the man in the bar we didn't catch his name but he made a fabulous cocktail every night for me when i stayed

toshiba conference, meant that bar and bistro were off limits in the evenings (but plenty of excellent alternatives

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

pet friendly (with a one-time fee, not per-day charge)

the spa and gym facilities were also very

maybe a pool

gym was clean with good selection

kids being sick and fighting in the streets outside from 4am until 7am

pedro was very haughty and did not tell me the wifi password

900 a night there was no breakfast included, no room service, bar closed early

clean, great location, comfy rooms and a lovely gym

clean great breakfast lovely staff

also it would be nice to have fridge or something like that in the kitchen for beverages at least

wifi coverange in room was not existing.

wifi reception in room was poor

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

bathroom doors are transparent glass and not privacy if your are with kids

restaurant only serves room service

good breakfast, and a terrace to sit on (not at the top though)

was good, big bed for us was great, sleeping sofa was perfect for the kids

pet friendly but no area to walk dogs

brand new, spotless clean, fats wifi, very friendly and supportive personnel

good wifi and available parking for a fee

fast wifi, super clean, ultra comfortable beds

room was comfortable with a great view of the river and delicious room service

bar could have stayed open longer

wifi was free, but weak, for emails okay

an excellent stay with young kids - highly recommended

room was comfortable, wifi worked, and tv had an english channel

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

unable to connect to wifi

room service was prompt and absolutely delicious, and the location couldn t be better just a

the restaurant & bar staff also is very friendly & the chef is excellent

the wifi is a bit slow and unstable.

ev charger would not work with my means of payment

the breakfast not included.

great breakfast. very comfortable hotel, cool and quirky decor.

continental breakfast was good with lots of choice

the staff were excellent as was the breakfast

good breakfast. too dark in room suggest white paint

beds hard. no room service, even though advertised.

room is comfortable, i enjoyed having a gym at the hotel as well

good gym

cafe and room service unavailable on sunday

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

the complimentary mini bar was a nice touch

really good gym, considering it is a hotel gym

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

wifi was not reliable on the mobile phone, but on the laptop it was really good

there was a strike from the cleaning service during my stay...no room service...no fresh towels

the wifi. to get wifi you had to put in your email address and it was then free

shower, and bathtub were too old room service (in other rooms) in the morning was too

wifi could have been stronger and secured

wifi connectio very poor

the lack of bar service.

it's small hotel with no restaurant, bar only

there is staff 24/7 and a bar with snacks

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

wifi not very stable.

we ordered a pizza through room service

used the laundry service twice and both times we received our garments back already in the afternoon: this

very weak to non-functioning wifi, some sort of plastic sheets. noisy street (front side).

wifi connection was very bad!

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

also good wifi (up to 120mbps)

bright and clean room and bathroom with very fast wifi

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

wifi is blocking certain network services without giving you upfront or during usage a warning

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

wifi did not work first night

nice cozy room, well equipped with well working wifi

good wifi! very central location, perfect for tourists.

least the room was clean, the bed quite comfortable, the wifi fast and the bathroom was new, altough the whole

great wifi, super clean

one of the receptionist was very friendly and welcoming. the wifi was good.

ok wifi

comfy bed, great shower, easy to use good wifi

the breakfast and lounge area were beautiful and it even had a very well equipped gym

good bed, shower and wifi

very nice new modern hotel with great facilities and breakfast

breakfast was 10/10

the wifi didn t work brilliantly

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

30 /night fee for pet is excessive

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

no phone for room service

excellent location, great breakfast, wifi worked well, love the view from my balcony

in 5 min walk there is a laundry service, market and parking

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

good fast wifi

the wifi was not working for me the entirety of my stay.

lovely breakfast, good wifi - all great

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

plenty of electrical outlets, wifi

staff very friendly and kind. lovely gifts in the room for our kids.

great location. fabulous friendly staff. great bar & restaurant next door.

well appointed room with a good shower and fast wifi

the bar is also great

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

not mention the wifi was amazing

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

the restaurant and bar were great, service and food outstanding

staff, from the front desk, to the restaurant, bar, and room service were exceptional

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

fantastic location. early check in. complimentary drinks.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the room is very nice too, comfortable beds, lots of space, good wifi and tv

fantastic location, specious room, very clean, fast wifi.

getting in very early they were very accommodating to allow us early check in

- and we also enjoyed the spa and the breakfast

modern, clean and spa & gym were good.

great gym and spa facilities and fantastic breakfast

no bar service after 9pm

great amenities, including roof top pool and wifi

wifi didn t really work, toilets are basically in the room (behind a very thin fluted-glass wall)

bad wifi

newly built, the rooms are a joy to be in, comfortable beds, good wifi, excellent lighting, clean bathrooms

big fan of the late check

wifi was pretty bad. i had to use my phone hotspot the entire stay.

spotty wifi requiring frequent re entry of username and password.

excellent. just loud music from bar opposite.

helpful reception and bar staff free airport transit

plenty of free parking on site (in front of hotel)

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

wifi signal is very week in some rooms, the only place where i could connect was in the hall

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

location, friendly staff, fast and reliable wifi

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

good value for money, has all the basics, even has a gym!

facilities like laundry room and gym

good wifi and a big supermarket nearby

(the wifi was also ok - fast and easy to

good little kitchen

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

s a walk away (2km) from the nearest bar / restaurant through a very quiet (on a sunday) industrial

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.