location, breakfast, nice and comfortable room

no swimming pool for the kids.

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

breakfast was fair

no indoor pool

breakfast was understandably not as expected but considering the circumstances, was a great effort

friendly staff. breakfast was good. comfortable bed.

room was clean and comfortable check in staff had bad attitude and no help with early check in

the pool was down that's the only disappointing thing

things i was less than happy about: the pool area was closed for upgrades

to us but stated it was open on the site and on the paper we recieved upon checking in but the gym was open

total stay for 1 night and late check out was $125

the room service quickly replaced my towels when the old ones were dirty

very clean friendly staff lots if free parking..would stay again

it was inconvenient and felt odd to have to go to the bar just to get ice

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous staff and helpful

there is a bar and music and food at the facility, this place is very clean

kids running up and down the hallway all night

ample parking

no free wifi

there swimming pool was closed

the restaurant and bar were excellent

the breakfast chef was over the top

no room service or breakfast was provided

screaming in hallways , kids running around , people getting ice from ice

good breakfast with lots of choices and friendly staff

nice fitness center and pool too

breakfast bar was above average

the next day my kids got an ear infection

there is also a gym and an indoor pool which was nice

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

staff easy check in and check out clean room nice variety for breakfast no issues during the

the gym and swimming pool were both under construction and i was disappointed because i wanted to use

no pool or gym access

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

i loved having a kitchen with a refrigerator and microwave

full kitchen, accessible shower, location and first floor room, breakfast buffet

we loved the outdoor pool

there were plenty of things to occupy kids

the pool was closed

driving 7 1/2 hours, i was unable to use the pool area

we booked the room to have alone time away from the kids at home

nothing other than extending the swimming hours for the pool and hot tub.

smelled fresh , very clean and quiet despite all the kids because of pool

some machine made a lot of noise in the pool area in the middle of the knight

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

good quiet comfy rooms. good wifi. free parking and decent breakfast.

like that the pool was closed but it was mid december in cleveland and it was frozen

shower without tub plenty of towels great kitchen comfy bed

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland clinic

the pool is currently closed but the gym is open 24 hours

their was no breakfast out the next morning

clean with kitchen amenities. great location.

there was no hot tub in the pool area. pool was smaller than expected.

has an indoor pool and gym

great breakfast. very friendly staff

beds were very comfortable and free breakfast was amazing

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

the staff was super nice! room was very clean! breakfast was wonderful! best booking yet!!

breakfast was great

nicely lit, comfortable beds, plenty of parking, not to far from my venue

very clean, well appointed rooms, fridge, good breakfast, friendly staff.

they had breakfast hoping more hotels will do do

the inhouse breakfast menu and food was great. plenty of parking, good location.

liked the pool. the brunch buffet was great and the staff were friendly and professional.

free parking and staff was great

clean, quiet, lots of parking, comfortable,cand good coffee.

lots of parking

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end

swimming pool was not clean

room, swimming pool, staff, breakfast, location

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

pool was crowded with kids during our entire stay. day & night.

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

we were awoken very early by kids talking and running down the hall

having access to the pool, bar and pool table offers a very nice touch

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

aloft was clean and comfortable. great location for us to visit family and get to the gym.

the pool was perfect for kids

the shower was huge and i loved the little kitchen the room came with

the water in swimming pool was not clean

loved the shower and kitchen

breakfast didn

the breakfast had a lot of options

pool was also very very chlorinated, which is great for cleanliness

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

the pool and the little store was great. the rooms were so clean!

i liked that the hotel has a pool. very clean rooms.

favorite part besides shower and pool was her

kitchen

the pool was closed

i like the pool i like that it was breakfast.

also, the breakfast was fabulous

morning got breakfast

the breakfast was small!

clean. welcoming, friendly and warm enviroment. breakfast was so good

that pool wasnt open but with covid understandable

pool and breakfast are open

the kids loved the pool and popcorn

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

the younger kids took over the hot tub

lobby and breakfast area were big and very nice. hotel was new and clean. location was great.

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

clean rooms. guest laundry operational.

the pool was to cold need to fix heater

girls enjoyed sometime at the pool and it was a quiet stay

very clean and nice breakfast

not many breakfast choices

would like to have more restaurants closer and later pool hours

no pool no breakfast ..

cons coffee maker in room, no coffee coffee in lobby but no breakfast ice machine broke pool closed pros cheap $275 for week mattress seemed new, comfortable

the indoor pool

pool and breakfast closed.

no, not really. just a little too much chlorine in pool area. otherwise, no complaints

pool was great and breakfast was exceptional especially with kids!

kids loved the pool area

pool was great and breakfast was exceptional especially with kids!

breakfast was great good warm cooked meal to start the day with various options

kids playing on elevator

not clean, no wifi, staff can't communicate!!!

did not like the wifi connection i even paid extra for faster speed it did not work at all

can't get room service cleaning when you're staying multiple days

the fitness center had damage and was out of service

the bar and grill has good food and a nice atmosphere

breakfast was great. the shuttle was a life saver.

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

booked this place because it had a shuttle service, which was good because i am not from the area

the dining area and breakfast and lunch area were lovely.

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

the room service was really good

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the lobby bar was a bonus

only wish hotel bar was open for a night cap.

the bar and the location

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

cute lil fireplace. nice size room with a kitchen incase i wanted to cook sumthin.

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

pool was closed

delicious breakfast. friendly staff. clean and comfortable room.

no indoor pool

workers allowed the little kids staying at the property to run wild

helpfulness of staff and room amenities rank high. kitchenette was really nice.

a very loud party happening in the room above our room that consisted of loud conversations and kids running around and jumping on the beds for about 3 hours

location was perfect, service was good, bed was comfortable, very clean surroundings loved the kitchen

workers allowed the little kids staying at the property to run wild

game room and massage chairs, mini golf

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables, corn hole, and an arcade

the kids love the pool and the mini golf the slides

) they care there is a pool, mini golf, playground, arcade, etc, etc

the mini golf clubs need replacing and the course was rather dirty and some gross wet clothes or tissue in

the wifi was also down for over 12 hours

husband and i stayed here for a night away from the kids

breakfast was better than other hotels that have more than adequate food and throw half of it away

the hotel does not offer breakfast.

fitness room was closed

restaurant and bar are brightly lit and not cozy at all

network connection

got approached by homeless man asking to talk to me and my two kids in the parking lot

sauna needs to hav tint on window bcuz lil kids be in there swimming,

the pool was only 3'9, so that was weird.

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

the bar was a bit pricey

convenient with laundry and gym room

parking, the room service menu, and lack of amenities

room service was amazing and prompt!

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

the pool and the gym i also like the back fireplace

was very clean, the staff was wonderful, and the shuttle was very convenient

i loved that there was a bar on site as well

shuttle service was another plus

very clean, very accommodating, great location with shuttle to the clinic ….

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

excellent breakfast and friendly cheerful hostess.

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast variety

also the breakfast used to be better that needs to go back

the smallbut well designed kitchen was extremely helpful

hotel bar doesnt open until 5:00.

supervision on pool of other children , no adult time kids splashing everywhere even in hot tub

the kids loved spending time in the pool

amenities, had to join hilton honors to get wifi

they had room service, although only until 10 i

my children and i love the gym was open 24 hours

the shuttle and valet parking are terrific bonuses

beds were very comfortable and that we had free shuttle service!!

being near hospital & having shuttle was essential

it had great facilities, including 24/7 gym, breakfast...

great breakfast options!

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

gym could make some improvements

staff was very nice. room was very clean. breakfast was good.

lots of towels and great breakfast. friendly staff.

staff at headliners served an amazing breakfast

did not get room reserved. pet fee is astronomically high. the room was shower only.

good gym

bar and restaurant staff was very friendly and accommodating

the hotel gym facility was so nice

location. room appointments were very nice and comfortable. breakfast buffet was excellent.

excellent breakfast. superb location . sensational staff

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

nice complimentary breakfast

staff was excellent, let us do an early check in, we arrived early fro out of town

also only one bottle of shampoo and one bar soap for occupancy of two people

awesome location, excellent room, and amazing breakfast.

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

the included breakfast was very good, also

hotel bar area was relaxing

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the vault bar was the best bar i have ever been to

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

a lot of nice venues in hotel. gym was great. great location.

vault bar not open on sunday

the breakfast was great everything was wonderful the staff and the hotel

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

pool and spa were used, as was the gym

pool, lounge, bar, shuttles, breakfast

pool area could of been a little warmer as well as pool water but hot tub was great

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

only complaint would be room service came in togo containers

staff from the front desk, to room service to maid service

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

gym is outdated. breakfast is terrible, restaurant is mediocre.

nice corner view breakfast was excellent

in room breakfast was excellent

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

no fitness center

the fitness center and atrium pool!

joe at the bar was exceptional...location was key..they got us an early check in as requested.

requested a early check in, a month before my stay

disappointed that pool and fitness center were under renovation.

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

a* gym

gym floors needed some sweeping but minor issue

rooms are fine -beds comfortable -full service bar and restaurant

there was breakfast available in the morning

clean and good breakfast

breakfast was great having a gym was great

some of our friends said it was loud at night in the hallways with kids running

valet parking was expensive for 2 nights. breakfast could have been better.

the wings at the bar were disgusting. they were rubbery and fatty. the drinks were good.

the breakfast was fresh, hot, and had a variety of options for hot and cold items

and my wife and i loved that there was a bar downstairs

oo and let's not forget that great hottub and pool would 100000000% stay

my kids loved the pool downstairs

friendly and helpful staff, the gym, location was excellent.

room service was ok but could have been better

the fitness area/gym was great.

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

location great bar restaurant great

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at 10:30 p

kids slept like rocks on the beds all night

thin lady at bar was nasty and rude

we ordered room service our first night and it was very good

breakfast was wonderful. room was clean and comfortable.

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

room service was good. beds were great. shower was great! view was excellent!

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother

a nice gym

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

amazing gym, bar and breakfast!

the gym is a private gym attached to the hotel

no beverages in room room service starts at 11 am so you have to walk downstairs

comfy bed. clean room. wifi.

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

i didn’t like the fact that the pool was dirty & the hot tub .

the breakfast bar and bar but i understand due to the covid

the hotel also has a bar and a mini-market in the lobby

indoor pool and spa was nice

ambiance and the pool

facility was up to date, the gym was a good size and able to keep it a cool temp

er daughters name was bronx, sorry i can’t recall her name) was v helpful and friendly the pool was very nice ( shower needs fixing) breakfast was lovely (need to be there in time as food

great gym and pool and breakfast...

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

travel a lot for work and the one thing i need its a 24 hours shuttle since sometimes i land late in the city due to delayes in my flights and they only offer

shuttle to airport

airport shuttle

there were no towels or spray to wipe down machines in fitness center

the rooms were a great value and we utilized the laundry facility as well

no pool, wifi

no hot tub in pool area.

we liked everything except the breakfast eve

room, service, breakfast , and free shuttle exceeded my expectations

pool and laundry room,

room cleanliness. breakfast was good. quiet place

no towels for the pool

pool not open

kathy, who handled the breakfast on our saturday and sunday morning there(5/19 and 5/20/18), was an absolute joy to know

the pool wasn't ready yet. i wish check out was later like 12 pm.

location/ gym/ breakfast

loved the gym and the staff was very friendly

laundry service is on the 4th floor, costs about $6 to wash and dry per load

he was hands on and ran the shuttle to make sure my stay was excellent and i caught my flight on time

staff was amazing and accommodated is with an early check in

gym space was dirty and restrooms did not work in gym-no running

only thing i didn't like was that it doesn't have a indoor pool but other then that the hotel was very nice quick and easy check i and out the breakfast was

room had an odor of previous guests cooking and dirty laundry

breakfast was sufficient and we were close to the pool so everyone was happy

says pet fee but was told i couldn’t have my cat but they were sure adequate on running my card for

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

the hotel was well-kept, room is excellent and breakfast well done

fitness center was closed due to ac problems and the ice machine was down also due to ac

fitness center is closed as well

breakfast, coffee available 24 hours, rooms provide refridgerators and microwaves

need coin laundry inside.

u have to walk outside to go to the main lobby for breakfast

breakfast service area, the waffle maker is a nice touch

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

breakfast and night staff were excellent

no breakfast

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

didn t eat any breakfast no room service for the two night they didn t even clean the room or change the sheets or the towels

sher and dryer) should be replaced or at least to be cleaned.

hard to find a parking spot.

wasn t the property s fault, but due covid-19 restrictions, the restaurant, pool and gym were closed

spacious and well equipped rooms, with basic kitchen appliances

rooms were large with a full kitchen

liked the size of the refrigerator, kitchen

spacious room, with great cabinetry/countertops, and a superb kitchenette that even had a dishwasher

there’s also a pool and lots of outdoor seating