wifi was so bad: 0,5 mb download speed

both beds had stains sheets, the clean bathroom had pubic hair on the new soap bar and on the toilet

breakfast was convienent

more cereal selections for breakfast as well as fresh fruit as an option.

was an unexpected charge to my credit card for something from the mini bar

the gym (which i used to 3 times during my 4 night stay) is nice but could have better equipment

staff was friendly, bar was nice and it was very clean

location was perfect. breakfast meal was good. bar was also very nice.

he started to mention the amenities such as the bar and restaurant and their times to open and close

pool and hot tub were out of service and we were very disappointed about that

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

loved the lobby and bar area, had lots of options

safety bar needed on the shower wall, not just in the tub

meals in the restaurant downstairs were excellent, as was the room service breakfast

needed to have a ramp from the outside parking lot so you could roll luggage up to the hotel instead of carrying luggage up the stairs

also i was told i had a harbor view room but i didn’t i had a loud street view i was upset breakfast wasn’t included with the price i paid for the room, if i wanted breakfast it was à la

breakfast not included due to cov 19

clean, location, room service, restaurant in the building, parking, kind staff

pub only open thursday-saturday excellent breakfast/ coffee beautiful

for $400 a night the breakfast was really a disappointment and underwhelming

no turkey products on the breakfast menu. i don't eat pork.

nice breakfast included

an hour in the pool with kids for towels

did not have breakfast

i had a lounge with tv, kitchen area, lots of storage space, tv in the bedroom, along with a lovely king-sized bed

the size of the room very comfortable, breakfast was great best part of the stay was the staff

i requested a early check in due to a health condition and they knocked it out the park

the pool

no breakfast made available.

breakfast was not an option. at least free breakfast was not offered.

eat food & drinks)

bar area did not have enough staff to clear away used plates and glasses

ean and great) restaurant & bar

great for kids

good location parking a plus other places charges an arm and a leg for parking.

room service every 3 days

everything was fine. nice friendly staff. restaurant and bar close by . great location .

my kids had to get an airbnb

parking lot is small to maneuver in

the staff were very friendly and the free breakfast was absolutely amazing.

parking lot was very tight

parking wasn't available at times

the staff was incredibly helpful, breakfast buffet was great

the staff were super helpful in the kitchen area

gym

noise coming from the kids birthday party in the room net to me

she was helpful, easy to approach and talk to and helped my kids make waffles

our night caps were very delicious since the bar was still opened when i checked in

i was made to pay $35+tax for early check in for 2

the breakfast is a little basic but i had a kitchenette so didn’t need it.

i barely has time to dress and finish breakfast before someone was knocking on the door to throw me out

the breakfast was grab and go very limited​

never wanted to give towels, they had no laundry soap the whole 5 days no drinks in vending machine when asked staff a question they had

they have a very clean laundry facility right out the front door

close to allot of stuff laundry rite next door best buffet a block away

the parking area is supposed to be exclusively for hotel guests, not for laundry services

but there is a laundry mat next door so parking can be challenging

parking was a bit of a challenge especially at night!

servise she was nasty and then 2 fight and were late night kids sceaming and beer

they have a la guardia shuttle but we forgot about it

shuttle service was fast and friendly

small beds, 2 adults and 2 kids, not near sleeping comfortably

building also had a nightclub at night and young kids partying in the rooms so it was noisy and smelled like marijuana

held my kids hands

midnight i was woken up to what sounded like kids running up and down the hall being very loud

late check out

comfort, cleanliness, early check in

friendly staff. early check in

early check in and very nice check in girl.

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

to notifying the front desk for room service

the gym was clean and efficient

there is no room service unless you request a day before the actual service

we stopped for a nightcap at the bar downstairs and amir was great

me and my indiana bestie (ace) enjoyed the pool

cleaned quite friendly staff indoor pool. coffee available all day

the pool had a film over the water

the bar area was inviting, the elevators quiet and quick

small gym available

i loved the pool, breakfast and great customer service.

the room set up and breakfast was great

bed confortable, studio space nicely organized, kitchen ok, breakfast very good

suites queens bet ,the bar ,fitness and pool

breakfast amazing, staff very friendly, very clean , and family environment

breakfast was pretty great

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to many food

everything! breakfast is amazing, really clean and the staff is excellent !!

clean. conveniently located. great breakfast. quiet.

separately for laundry and the gym isn’t well stocked very barebones

comfortable beds, staff was helpful, free shuttle service to/from airport, 2 miles from chase

prices at the little cafe bar in the front office could have been less expensive

the gym was closed.

parking on site was safe/easy with an excellent shuttle driver/service to and from airport

bigger rooms more than expected, italian connection, polite staff, nice lobby, facilities of gym, laundry, breakfast, easy to move around

breakfast was amazing ud83eudd29

bigger room and kitchen ( what i didn’t use) they have laundry

the price was fair and included a shuttle to the airport

rooms, breakfast, proximity to the metro was really good. staff friendly and helpful.

didn't have breakfast.

location and cleaniness, downside is no free breakfast. i would definitely stayed again

restaurant and bar facility closed on a sunday

better breakfast menu

no restaurant or bar open at this time

the shuttle that took us to airport!!!

ordered room service for 8:15 and they woke us up at 6:15 in error

early check in club lounge

the location great, very close to the subway station and multiple busses, clean, airport shuttle

they don't care about you and your family and small kids

the shuttle wasn t available so the hotel paid for our taxi to the airport which was awesome

they had a shuttle service from lga that picked us up after we landed dropped the ball on getting us back even

gym is great and the terrace with the view

they were wonderful with the kids

i liked the pool and the gym and things of that nature.

room is clean and new, pretty spacious for a ny hotel. gym small but useful and free breakfast

stayed here because they have a 24 hour shuttle to la guardia airport

perfect location, convenient shuttle bus, nice staff

service is excellent breakfast is good the dinner was excellent

room service you have to leave your room to receive it didn't like that at all

plenty of places to eat walking few minutes shopping free breakfast

they don t have room service or a gift shop. the location is in a bad area.

location, the staff, no resort fees, basic breakfast but met our requirements

clean, comfortable, spacious rooms, complementary breakfast and 8 min walk to subway station

room; room not protected from loud airplanes noise coming from laguardia airport the woman in the kitchen is very very bad; staff at the front desk speek a rough english; women who do the room

kitchen staff was not very friendly and hard to locate

the breakfast was enjoyable with plenty of options

more than one occasion guest had to stand in line for over 15min waiting on food to come from the kitchen

kitchen staff was rude and full of attitude

kitchen ran out of breakfast. i got there in the last hour.

paid for the laundry machines and one of the check in staff refused to give me the code for free overnight

nice bar with some very good snacks and quick food when you are hungry and don't want to leave the hotel

figure out how to get wifi on ps4 for the kids so had to use my phone as a hotspot

i stayed on the 5th floor and the wifi was not consistent.

and fast check in, room was clean and modern, great pool and gym

i still prefer a bar of soap for shower and not the lotions

breakfast was not included so we skipped it. i thought it was included

as described small beds no bar and lousy breakfast lorries parked in car park and starting early rooms were very noisy and not

i needed an early check in and they did it !!!!!

room was nice, there was a restaurant attached to it which made it convenient for breakfast and other meals

spacious kitchen with lotsa amenities

if it wasn’t for the waffle maker (which is a novelty) then we would have struggled with the kids

love the kitchen, spacious room and good selection at breakfast

there was a lot of counter space in the kitchen area

the kitchen was fully stocked with plates, utensils, pots, coffee, cups, stovetop, etc

definitely book your spa appointments ahead of time that is no pop in service :-)

there was also plenty of parking for my car

wish they had something in room stating where pool, gym and patio were,

bit small) and the gym is a bonus

the patio bar was in particular a lovely place to have a drink

very friendly staff all round from the front desk, kitchen staff and housekeeping

kitchen staff very courteous friendly and helpful

staff is wonderful but most of all the complimentary breakfast was exemplary

the staff was great breakfast was also .amazing....

they have a bar, kitchenette , snack bar and a area where you can eat

pool closes early.

the pool table and ping pong table in the game room were a lot of fun for our group

loved the setting of the rooms most of all that it had a mini kitchen on it with things i needed to

room had high ceilings, beautiful kitchen

had a suite that had a terrace that leads to the pool

hotel & spa has become my home away from home

great spot for girls night with dinner, bar and spa

the bar and restaurant are cute and lovely

the bar staff were amazing !

(drinks were amazing) we are looking forward to visiting again and using the spa services

had a pool and a jacuzzi as well as fitness room and a computer lounge for the guest

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there

very nice inside very accomodating staff enjoyed the fact they had a bar and breakfast

there's not much to do in the hotel when you have kids.

they offered local breakfast ideas when we asked for suggestions

the individual working the bar used tepid coffee for irish coffee drink and i had to go to my room to make my decaffeinated

gym was nice. room had adequate space with appropriate amenities.

the fire pit in the back was nice and the bar but the rooms.

the only flaw we found was the pool tile is dangerously slippery!

is too small for five people with kids

don't open, no bathtub, bed a little soft and could use extra blanket, not enough hangers, gym did not have lower weights, like 3 lb, 5-lb, 7-lb

would have preferred better breakfast options

storage for clothes, breakfast includes lots of protein (eggs, meat), can take fruit for later, gym was good for

breakfast was relatively simple but full of options

very nice staff, breakfast and the room

the gym was very outdated

noisy room i was next to laundry room place needs a total renovation

gym needs to be updated with more equipment. equipment is broken.

the gym, the doors leading to outside, opened by my room

i love using the gym

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

pictures show as if bar and restaurant were opened- that s very misleading

like there are no facilities

came in late, after midnight

staff was very friendly and helpful i came with my two little kids and they help a lot all the time and the shuttle is and advance to go to the train and the

the pool was down for renovations, the laundry facility did not work

late check out available

couldn't get in to the gym

the hotel has a nice quality bar and restaurant

something for the kids to do would be nice

if i had to say something the shuttle driver was quite rude but it was 4

the food and bar were also very favorable

gym was great bed very comfortable service and staff great location and parking great breakfast was

free shuttle to lga and nice gym.

friendly staff and free shuttle to lga. nice gym.

plus - free shuttle to airport is offered

seating in lobby to wait for the shuttle, restaurant for dinner was in another hotel half a block away

is a great hotel, comfortable rooms, nice breakfast, and a complimentary shuttle to the airport

one requirement i had for the hotel i chose was an indoor pool since thats all the kids cared about

the hotel served great complimentary breakfast

kids loved the make your own pancake

the kids enjoyed their stay

the gym equipment is old and outdated need dumbells

- old gym equipment

the free breakfast, it s quiet, and the gym

i appreciated the quality of the furnishings and convenience of the bar and grill

they were able to accommodate an early check in, have shuttle service to and from airport, gym with plenty of cardio machines and

early check in and nice staff

free shuttle service to the airport , pleasant staff, food was

clean and stylish room with everyting yoh need and free shuttle to airport

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

wish there was free breakfast, cups in gym area, and free parking.

gym facilities were not available.

nice gym

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

front desk was straightforward in advising why early check in was not available (hotel had been sold out the night before) but arranged for my use

the fact that the pool was closed

- pleasant and easy staff full amenities including fitness center, parking and laundry

lobby, wifi, breakfast, ice machine, laundry room, pool and room size

machines in gym broken

that we could use the gym.

wifi want working in the rooms for 2 out if the 3 days we stayed

the parking was a bit challenging. the bar was in the lobby, but not opened.

burger at the bar wasn't really the bar food i expected, and i suspect it wasn't really food

the wifi worked well, and the bathroom was in good working order

of service, excellence in all staff, helpfulness of housekeeping and desk staff, location,free parking- everything was great

pool and gym a bit dated

needs a little updating-no bar soap in the whole hotel

parking

of the reasons i booked this hotel was because it offered a gym

loved this hotel - the opera house hotel is a hidden gym in the bronx new york area

it was quiet in the halls too, too loud kids running etc

breakfast is average, no warm foods except boiled egg but has really quality in other foods and

-this hotel is in the middle of a very horrible neighborhood - a lot of noise - many people with kids, i couldn’t sleep one night it was 1 am and i kept hearing banging and i ask for assistance

the gym was nice with treadmills and weights