staff is wonderful but most of all the complimentary breakfast was exemplary

next time i will def try out the bar selection in the lobby

very friendly staff all round from the front desk, kitchen staff and housekeeping

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave a

the men’s toilet by the gym nasty

pool was closed unexpectedly and it was the main reason i booked the hotel so for it to suddenly be

the breakfast was amazing. my family really enjoyed. my son appreciate the gym at the facility.

bed & breakfast

- pleasant and easy staff full amenities including fitness center, parking and laundry

machines in gym broken

the wifi in my room did not work so i was only able to watch tv on my ipad using my mobile hotspot

room included a fridge, free wifi comfy bed and great service!

room service which in reality was a takeaway that was simply inedible - absolute disgrace the room

arrived at 10pm , after driving 12 hours in a box truck , only to find that the restaurant/ bar was not open

the bar service is excellent too

gym small but pleasant and parking was good

don’t clean up around the mom's with small kids

very comfortable room and bed, quiet, clean, excellent breakfast.

very nice staff, breakfast and the room

i was hoping that they have functional pool. kids were expecting

be honest, the kitchen area by the sink, could need more lighting, under counter lighting would definitely make it

the area adjoining the enclosed pool area was not inviting.

did not have breakfast

also we would have liked to know ahead of time that the pool wasn’t available

little kitchen with microwave and fridge

no food or room service in the entire hotel monday thru friday.

breakfast was good!

charges you an additional $16/night

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for the space

the breakfast and dinner was great. the bar was beautiful and the bartenders were amazing.

that the bar was closed & you couldn’t get a meal in the restaurant , very disappointed

pool, breakfast and awesome staff.

breakfast, lounge, gym, pooi

should get more stars. great breakfast

the gym was excellent for me

was a strong smell of cat urine by the laundry room

also hot breakfast was good

pool was throwing i was so much chlorine my kids was throwing up and their eyes was burning even mine and i didn’t even into the pool

the cleanliness and laundry site

kitchen staff weren't pleasant

for example, i wanted to go down to the bar after a shower, and i wanted to wear slippers, but i didn’t find any in the room

in particular, gym, pool, laundry were all great

kids running up and down screaming in hallway at night

amazing gym! great amenities such as microwave and large fridge, also nice big showers

the pool wasn’t working my kids were very sad, i choose this property for the pool

she was helpful, easy to approach and talk to and helped my kids make waffles

bar tender and bar were not stocked at all

the breakfast was excited and enjoy drinks at the bar as well

friendly, clean, efficient modern facilities. great breakfast, great atmosphere!

the room above mine had kids stomping or running around 12 am in the morning

room service was very helpful

free parking

we were permitted late check out

location, and ample parking and 1 block from town with different stores and eating options

nice low key quit hotel. ample parking. diamond in the rough

gym, amazing beds, clean, beautiful design, safe

the gym was decent, the tv in the room had a good selection

just more cardio machines in the gym as only 1 treadmill and hard if more than one person in.

beds super comfortable and hotel near the tube really clean and modern. good gym. great price

great design, comfy beds, great gym

bar in the lobby restaurant on site

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

kevin at the bar was phenomenal

on vacation with my kids seven of them but the pool was closed

we did enjoy a snack at the bar one evening, and the bartender was a lovely guy

there is a gym on 0 floor

it was good! gym was perfect for me. great size. the

gym and lounge room with microwave was very convenient, views from our room of manhattan in the far

room is clean. staff are nice. gym is good. location is good.

checked in early with no hassle. small room but space was designed well. nice gym. fourth stay

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

staff was great and bar was awesome. breakfast was always good as well.

free ev charging was great, convenient, and a lifesaver (perhaps the best part of the stay)

rave about your hotel enough from the front desk to the people at the bar the breakfast housekeeping everything was exceptional thank you will definitely be back

lobby can get loud late night from people drunk from bar drinks

ease of check in and out. restaurant bar on premises. friendly staff.

prices of drinks in the bar was expensive for what was made the bartender at night was not nice or friendly he was not the

free parking and wifi

gym facility need more updates, some machine was broken.

and no breakfast on site as the restaurant was also closed

wish they had disclosed upfront that the pool was closed

the full bar tv and breakfast buffets was amazing

my family didn t seem to mind but it bothered me and i asked for room service to clean the room the next day while we were out

parking was ok

booked this hotel because they provided free parking

shuttle makes it so easy to get into town

wish the drinking water was not in the gym since it locks at night, i wish it was in the cafeteria area

gym far away on 2nd floor

key card access to the gym it didn't work

access to the crunch gym was a nice bonus

-this hotel is in the middle of a very horrible neighborhood - a lot of noise - many people with kids, i couldn’t sleep one night it was 1 am and i kept hearing banging and i ask for assistance

only thing the bar area should stay open until 12 am on the weekends giving guest who booked a room more time to

the hotel's restaurant hosts a lively bar with djing on weekend evenings, which is a welcome addition

the bar area, food and the cleanliness of the hotel room

location, gym, cleanness, comfortable rooms

would definitely recommend a snack bar but there was a convenient store a block away so it wasn’t that bad

was pretty on schedule,they could have been more lenient in timings especially for those having kids

there is not many things to do around (walking), but nice swimming pool (no gym) and access to seaside

breakfast was great. big clean room. loved the stay. front dear lady was super kind.

i like the lobby and the breakfast and the gym was nice

my kids felt safe in and around the property and surrounding neighborhood

the gym needs some of the equipment updated

the front desk clerks on the overnight shift were awesome, in making sure we were able to get an early check in as our flight arrived earlier than anticipated

room was very clean up to date the shower was great the bar down stairs was nice the morning breakfast was amazing hot breakfast everything was fresh the

was nothing to do with the hotel it self i think people with a lot of kids check into the for a family reunion the lobby became a little noisy at times because parents

very clean.quiet. no smoking. pool was nice. good gym. needs sit up bench.

the water in the indoor pool was quite cold and not comfortable for swimming, especially for the kids

this is the second time we stayed there with our kids, everything was super clean, kids were able to use the pool, and the staff was very friendly

everything was great loved my room and the indoor pool was extremely satisfying.

breakfast variety and quantity

used a room with a kitchen and a table

the room is spacious and comfortable the gym is well

bed so comfortable. glen bar excellent service and food

love the water bar downstairs the property is just beautiful

terrific gym, nice breakfast

awesome gym , with full amenity

hotel bar was very cool and the location was perfect

no room service from the restaurant or coffee in the room refills.

i also noticed many families at the hotel and having a snack area for the kids would support accessibility for everyone

we took our holiday with kids ,booked fixed time exhibitions,but too many person waiting service on breakfast time,she

bar none not only is the hotel situated above the apollo, but it s also within easy reach of six

location and confusing parking

close to allot of stuff laundry rite next door best buffet a block away

parking was a bit of a challenge especially at night!

the only negative thing, was the gym was not available.

gym was not functional yet but i knew that when i ordered

shuttle service was fast and friendly

when we called the staff was so supportive and said they would send a free shuttle to pick us up , that was a very nice surprise

i was especially impressed with the bathroom and the spa like shower

he was quite unwelcoming and gave i & my 2 kids a single bed room at the far corner while double beds were empty

hotel was very clean, very close to spa castle (2 min), a perfect breakfast with an amazing view

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

easy check in, hotel payment plan, shuttle service, free breakfast, iron and ironing board

our room close to the laundry room, loud tv sounds all

i barely has time to dress and finish breakfast before someone was knocking on the door to throw me out

not provide laundry items, hairs stuck to bathroom vanity, no paper towels at kitchen area, and room had bugs

order room service and had a burger medium well and it was not cooked at all

slow wifi..

the room service was great

poor free wifi

kids loved going in the pool

really liked the gym and the bathroom

clean large room quite modern indoor pool excellent spa

pool, bathroom

we enjoyed the pool, gym, and in-room dining

the swimming pool and gym were a great addition.

next door neighbor's at the hotel had more than 20 30 kids in a room that made noise all night long and all day in the

room service maintenance was send up to the room within 5 minutes and confirmed the bed was broken

room service; i thought breakfast would come on a table, not in a paper bag, with a tea pot and not

room service brings food and coffee in to go cups and packages

in the corredor with kids and people talking late night , dog barking and kids running in

needs more parking. my room was in putnam but had to park far away.

noise coming from kids jumping on their bed at 7am the level above us....

location and great rooms, the pool/ hot tub and sauna was great they also have a gym and racket ball court, great place for a day off from the regular day to day or even an

room service and restaurant were overpriced.

perfect place for family! the little kids loved it, so did our parents.

lovely hotel, very large suite, breakfast was great

the staff was nice,room was clean and comfortable. breakfast was delicious.

clean room and delicious breakfast!! thank you for your hospitality, we totally enjoyed.

kitchen old and outdated and unclean. no kitchenware.

some equipment in kitchen old.

gym equipment

the bar opens at 5. i wish it opened a bit earlier and had a happy hour. maybe 3 instead?

the front desk staff was great, they accommodated my early check in request as well as my late checkout request

the gym was small and under equiped.

had some difficulty ordering from room service, especially from the city pizza restaurant

the staff was great! we had the pool and gym to ourselves.

was excellent, free coffee and cookies, staffs were very kind, room was nice, pool was okay, price was reasonable

amenities- great-breakfast was phenomenal-making waffles was fun-there was a very large selection(fruit, hot and

accommodate so we can swim in the pool and we had it all by ourselves very good with everything that’s going

wish the pool was warmer . otherwise kids loved it.

good bar and restaurant if you can't be bothered venturing into manhattan

shuttle service could have extended to cover the subway station - rather than just the airport.

and the shuttle to the airport was excellent

the shuttle service to the airport was so helpful

they have made a shuttle available for me

great location, clean, spacious and comfy room, modern bar and workout room

the staff at the front desk and shuttle were so helpful

self laundry

the grounds provide plenty of activites: pool, gym, and barbeque facilities

option of separate rooms/a door that closes between bedroom and living room for traveling with kids who need an earlier bedtime

would have liked a better option of breakfast

it seemed very busy in the hallways with people going back-and-forth outside and to laundry room

what i like about the hotel it has kitchen

was great i liked the fact that there are laundry facilities there that are 24hrs

no breakfast

pick this location because of work and the outside pool

pool was great the people at the desk was very nice

the gym good use some more dumbbells and a few machines

pool view

get a pool

shuttle to lga, cleanliness of rooms and nice gym.

if i had to say something the shuttle driver was quite rude but it was 4

location to the airport ... convenience of bar and grill in main lobby...

free shuttle to lga, cleanliness of room, and nice gym.

free shuttle to lga, friendly staff, clean rooms and nice gym.

kitchen and bathroom were not wiped down entirely

heated pool and basketball court very nice for the kids

the pool appeared very cloudy

man who worked the bar/ coffee water station made us feel uncomfortable

at the moment with the covid restrictions, no pool, no gym, no breakfast buffet.

big beds, big bathroom, everything is clean, climate control in the room, they have swimming pool in the other building, sauna, fitness club,restaurant

it was clean with free breakfast and 10 minutes from the airport

pool was in another building.

pool, shuttle, coffee, tea, great breakfast, great service, etc.

a laundry facility in the building so that you don't have to go next door, especially since we are

pool jacuzzi the gym i love everything and we'll be back again

the pool and spa area could have been open a little later.

wifi no room service for travelers arriving late

room service food trays laid in the hallway for two days

cleanliness and awesome staff. swimming pool and gym. bistro and pub.

late check out wasn't problematic-free parking

rooms, staff, and the crossings bar and lounge made for a delightful experience

was feeling hungry at night and it was nice to be able to go to the bar at night and order food and watch the baseball game

the bar was over priced and the restaurant worse for the quality in either.

room was spotless enjoyed bar area

coming in the room even though i asked no room service

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room adjacent to the elevator

parking very convenient, room was comfortable, very clean hotel overall, easy access to the higway

nothing to eat, and no room service

it was clean, the bed was comfortable, plenty of parking available, and the staff was great

safe, clean property, secured entry from parking garage

was great and the buffet breakfast was amazing every time

breakfast was great and kids enjoyed baking waffles every morning

room service very good

the breakfast was always very good!

i totally understand the corona era and things being closed, but the pool and gym were still closed

there was a gym

gym has no cleaning agents or disinfectants so after a workout i have to leave my sweat on the

staff was very friendly and bed and towels were totally acceptable, gym available

gym could be better appointment

there's in house bar and restaurants

while the website did inform that the gym would be closed due to covid 19, it did not indicate that the pool was closed as well

i also picked this hotel for the pool my kids were expecting to use it and it was closed

we enjoyed getting starbucks for breakfast and buying a few groceries at the stores across the parking lot

great location and free parking

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing those two stood out gina actually went

the floor above had rambunctious kids that jumped and stomped until 1ish in the morning.

no ac or hand sanitizer in gym

reopening of the bar area

didn’t have a pool and there’s no shuttle service anymore

modern and stylish hotel, great staff, nice rooms, good breakfast, well equipped gym and

bar was a nice touch to our morning wakeup routine

very nice new hotel with a shuttle to laguardia.

clean, friendly staff, free shuttle, restaurant was open late, room was beautiful.

separately for laundry and the gym isn’t well stocked very barebones

a card-operated laundry in hotel next to the gym was a bonus and very clean

the gym was well equipped

laundry facilities in the basement

we did use the gym however which was open

gym closed

the complimentary shuttle to the subway station is definitely a plus in this hotel.

hotel is our spot when we visit nyc because their breakfast is the best (and included with the stay)

nice breakfast assortment.

location and airport shuttle

choices for breakfast, french toasts, bagels, donuts, eggs, sausages, specially oat meal with walnuts and