the front desk girl was ok, but i asked for pool towels and she sent out the housekeeper, who only collected all the used pool towels and never

social distancing of only 10 people at a time was not practiced in the pool, there were about 20 kids and teens in the pool

i was even given the wifi password at front counter with them knowing there was no internet

breakfast was tremendous

the breakfast buffet was very good

the pool was close

the breakfast was great as well

there is no indoor pool access or work out/ gym facilities

i recommend providing some variety for breakfast as having the same every day is not enjoyable.

i liked the cleanliness, the decor and the breakfast lounge

so i finally had enough because i had to switch rooms when i got there because kids were running rampant up and down the hall and stopping at my door putting their ears to it to

was no breakfast, gym was pretty bad, no indoor swimming pool, no regular cleaning facility and no hotel shuttles for

the pool i felt needed to be skimmed and the chairs outside were all over

i just wish they had an indoor pool.

i had to pay for another room in another hotel with kids in tow

was amazing at the front desk and the kids said he rocks

eadmill, elliptical, rowing machine, full

i love the activies they have for the kids and the cleanliness of it daily

the staff quickly refunded my money, but the kids were still not happy

the swimming pool & the up scale facilities. also had bar & grill also a gym

nice breakfast room

to have afternoon tea and a dining room for breakfast without tv

convenient location, my kids loved the waffles at breakfast, staff were friendly and helpful.

i found the breakfast to be an extra bonus i did not expect

the breakfast

parking and location was exceptional because it was not in the business district

parking lot was big and i could see my car from my room which was nice

the bar closes early

staff, i ask them twice for room service but no service was provided.

no dailey room service

'gym & breakfast' are a stretch as amenities

just small issues: water machine broken in gym. hot water not provided with the coffee at night.

gym was closed for entire stay, elevator broke midstay.

gym only had 3 machines and no weights

my room and the gym.

we didn't use the pool, but it looked very nice

breakfast and socials are fabulous

indoor pool

comfortable- the rooms were very spacious & stocked with all the kitchen neccessaties

bed, breakfast, cleanliness, team, everything.

were no towels available at the pool/hot tub and it was closed for a few hours during my stay

they should put in the website that the pool is close. the gym is open but the pool is closed.

clean and lovely pool

breakfast bar is closed due to corvid but not hotel’s fault

the courtyard, balcony, hot tub, and pool make for a nice leisurely stay

staff was congenial and very accommodating as we requested an early check in

sunday night in the bar was lively and fun

convenience staff was accommodating bkfast good ample parking

quiet, nice breakfast, room service part of the week

hot breakfast was a plus. updated new items in the room. clean and new equipment in the gym.

the bar was great very good food and the bartender was very friendly and helpful with info about the

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

the breakfast café is quick and convenient, but given how many great options west chester has,

breakfast was expensive so we ate down the street.

breakfast not included, great location

need to make visitors aware of the small cafe off the lobby to pick up coffee since breakfast is not offered

gym is very small, but it is there

gym and the pool were tiny breakfast was not available at 7 am when we had to leave

location is older, and the breakfast was lacking, but i would definitely stay here again

gym could be better (but they do have a relationship w/ the nearby ymca such that one can use their

gym is merely ok

beautiful, historic, comfortable, clean, with friendly staff and a fantastic restaurant and bar on site

a big hall with a bar and funky antiques

the room really a junior suite was spacious with a separate bedroom, living room and bath

the bar stock was also limited as were the mixology skills of the bartender so you may not be able to

we tried to get into the spa but it was booked and we tried to walk to the grounds but there was lawn maintenance going on

late check out

the bar serves wines and a few beers

the room accommodations were great. very comfortable. the pool was also great.

the bed pillows were not comfortable at all. the bar closed extremely early.

we didn't use it but at 5 a bar was available

and i have to say they have the best breakfast too

was an oven and iron box in the room, and laundry facility downstairs

so we got our suits on and went down to the pool area only to find a broken spa and a less than clean pool

breakfast staff was friendly and courteous

pool was cloudy and dirty (see photo) and the hot tub was so hot you couldn't get in it.

water’s pool was very cold, it’s impossible to swim with my kids.

breakfast buffet could have been better but was acceptable

wish the gym & pool was open and free breakfast

also a group of hockey families let their kids set up little hockey nets and run around playing loudly where we had to wait

friendly staff. nice rooms. the kids loved the pool. the breakfast was okay.

hot breakfast, no gym access, never seen housekeeping until i left

they were able to accommodate my early check in without hesitation

awesome! early check in option. checked in at 315pm

the gym needs new equipment and should also have disinfectant wipes available

hotel was able to accommodate an early check in of 1pm on my reservation

so my kids and i had to share towels for 3 days

shuttle

and the staff was nice especially she went above and beyond to help me out every time and the breakfast was

could switch up the breakfast sometimes also and the manager was rude and they lie about not having rooms available and

laundry facility

i was happy with the full kitchen amenities. the bathroom was a great size.

i love the rooms with the kitchen

the kitchenette was what i needed and loved

sunday no hot breakfast because of the coronavirus.

clean and kitchen access and great location

breakfast, clean rooms, gym facilities, free laundry

the updated furnishings and kitchenette were great

friendly staff, well-equipped gym, a hearty breakfast

the breakfast was made with love

nice, clean, great breakfast

we just wanted a nice staycation with no kids and enjoy a lovely suite but that was short lived

was no gym or pool as listed

the woman came into the room and looked on counter of the kitchenette for her missing jewelry

very uncomfortable to park with kids

staff. nothing for kids. no coffee. had to pay for disney channel. pool not kids friendly.

had room service both nights, and each was delicious

no business center or 24-hour room service

skip room service

room service food is expensive but the best room service food i ve ever had

we had our makeup done at the spa and amber was amazing

the fitness room was excellent

right near (one minute walk from) a whole foods, which is a great plus when traveling with kids

small bar in lobby area

no complementary breakfast. bar prices were ridiculous!

the bar was closed on a friday and sat night. the resturaunt was also not open.

was a great location to the athletic center/gym

bar closed very early

great bar and restaurant, beautiful location

closet hangee bar unusallt high

,quiet neighbourhood, very close to the train station, complimentary parking, facilities like gym

didn t eat breakfast

breakfast and appetizers included in the price

there was no room service because of the covid but they gave me to go menus and they brought my food to my room

dining options were very limited, no room service.

then the room service menu said it only served all day dining until 4:30 and the desk said 11 and the menu

liked there was a spa on site just didn't get a chance to utilize it

love how the restaurant and spa are located near the hotel.

great outdoor bar area.

rooms were so huge and great view of golf course

the bed and bedding were great. loved the golf course view from the outside patio.

laundry machine available (staff at the reception even had change for me since i had only bills)

the outside pool was a huge value for us traveling for summer lacrosse so the girls could enjoy some swim time

the only pool was outdoors.

breakfast was wonderful

staff, room always clean & lady that does the breakfast is fantastic makes sure everyone is happy that makes everyone feel welcome & the reason

pool was nice.

pool and hot tub was a relaxing bonus

we requested towels because they were completely out when we were in the pool, which were never delivered

the little personal breakfast/ snack bags that were available to just pick up in the lobby, my kids loved

also the pool had about five kids that took over the whole pool playing with a football, so i wasn't able to get in because i

friendly staff, location, free parking

great location, easy parking, staff was nice, bed was comfy.

parking

$30 room service meal was absolutely disgusting

very nice area with plenty of parking and bright security lights.

breakfast is too little food. one black lady of the kitchen is really not kind. others are kind.

elliptical in the gym is screwed up

everything scenery and gym wonderful i recommend it to everyone

gym wasn’t open

full bar w/ food plus plenty of restaurants in the area

having the kitchen helped out alot especially with 3 kids

suite had no paper towels in the kitchen

breakfast was good; the staff was outstanding; the facility was surrounded by places to dine and

i must say for someone who likes hotels with breakfast this was the best!

also, parking is limited but we were able to find parking in front of planet fitness about 200ft from the hotel which wasn’t a big deal to us

the kitchen was well equipped

location. price, gym facilites was okay.

the only thing we didn't like was the gym.

rst assigned room smelled of smoke; reassigned to new room right away), dish washer in room, laundry room in facility, gym and outdoor pool in facility (although pool was not available this

private entrance, laundry room, 24 hour snack shop (with alcoholic beverages until 11) everything is clean and modern

great customer service. clean place. great breakfast.

great pool. great staff. great breakfast.

loved the pool! room had a nice size fridge and the beds were comfortable.

very accommodating and allowed us to have an early check in. very helpful.

laundry not working, and no one able to help.

had laundry and breakfast service but cut it out, which makes a formerly convient stay

room which was a little cleaner and smelt a little better vending machines don’t work guest laundry don’t work dryer was down didn’t have change for laundry best clean room was the lobby

police and informed them, and they started looking at other places and eventually found it in a laundry room

self-serve laundry

old drug paraphernalia by the night stand and missing the iron, blow dryer and the laundry facilitys were disgusting

bar and restaurant were great

i wish thy had a pool and the gym was not open

cleanliness. fridge and coffee. ice and laundry available on site.

room is very clean location is near a lot of store’s restaurants fast food their guest laundry room is convenient and not over priced i definitely would

pictures online look way better, and where was the gym

breakfast was good and pool was always clean

having a kitchen to make my kids breakfast

having a kitchen to make my kids breakfast

my family enjoyed the free continental breakfast that was both hot and cold food

i loved the pool was a little cold but my son loved it!! i also loved breakfast so delicious.

location for going to the airport, fair parking prices, great shuttle service

to the airport, shuttle to the airport was great

the 4am shuttle was right on time

free airport shuttle

$100 per night pet fee was unheard of and very unfriendly

there were 6 kids in the pool with no adult supervision

t very nice) but was filled with a lot of kids.

breakfast ala room service was good and lightning fast

i wish i had more time there, the pool looked beautiful

it was very loud at night. the pool is small

room was clean, no issues with check in, breakfast was good and complimentary

new, modern, spacious room with fully equipped kitchen without a stove.

full kitchen except s stove of course but full utensils, toaster and tupperware to store food

the breakfast was great as well as the staff! very helpful and friendly!

i really didn’t care for the breakfast. it could’ve been better

swimming pool water was cold enough to swim

great location, nice clean pool

room was great, pool was clean

small swimming pool. an on-site

pool and gym still haven't reopened from pandemic, breakfast very limited

amazing free shuttle staffed by great drivers perfect if the airport is your destination in the early

weren't a few more choices at breakfast, the fire pit didn't work, and the pool opened after open time

didn't like the fact that they only served pork sausage with breakfast there should've been more

i used the gym and they had everything you needed to make the stay comfortable

the filtered water in the gym was very good

very clean and spacious. the breakfast was good too.

high ceilings were a bonus, good breakfast with hot items available, refrigerator and microwave in room, shower had really good

pool was very small for a group of kids.

we arrived early evening and tried the hotel's small bar and grill, the meatball sub was great

we ordered an app to eat in the bar area and also stayed for breakfast -- i found eating off paper plates to be odd

ammenities, ie: fitness room, laundry, ice provided on all floors

proximity to the airport and harrah's casino was good

nice basic with easy access to beach dollar store casinos

the faculty got to everyone in a timely manner and i loved the gym

i didnt like breakfast ended so early

clean quiet relax stay ok breakfast waffles toast coffee infused water gym

weren’t any rolling carts, the elevators were run down and didn’t work sometimes, and the gym had terrible

we took two steps into the hallway with our kids and immediately turned around and walked out

there is an on-site laundry room

breakfast serve

wish they advertised their free shuttle service more, would ve said me uber money

room service & shuttle bus.

didn't like that breakfast was not complimentary, which was advertised upon booking

the staff was exceptional - shuttle service, front desk, gen. mgr. housekeeping...

that breakfast wasn’t included for the price

nice bar and restaurant, although we didn't use them

good food and great parking

decent breakfast bar in the morning

that the restaurant bar closed at 9pm as i arrived hungry around that time so therefore could not sit and eat and drink

staff was exceptionally helpful, great breakfast

free breakfast

we did not have time for breakfast but we did get milk from the front desk.

friendly courteous staff, breakfast buffet and the free parking

location & shuttle pick up

breakfast was good, lots of chooses.

and near gas stations it was clean and the staff was nice and helpful breakfast was great the pool is open late and the fire pit was cute and fun

gym is very basic, but does the

nice but the pool wasn’t heated

i stay at many hotels throughout the year and this one wins the prize for the best breakfast buffet

you have to pay for breakfast. parking lot was very dark and scary, due to me being handicap

not particularly care for the bar and pool tables in the middle of the lobby

continental breakfast included

everything is there pool,food and bar

breakfast and room service were very limited due to the covid19 rules.

pool was closed

this resulted in being diverted to the pool entrance which is not convenient for loading and unloading luggage

pool was closed

the location was great and the pool looked beautiful

the gym was clean and most of the staff was nice

more breakfast options.

waffle maker was great to use for breakfast

kitchenette in the room was great, with all the supplies we needed

pool was small, the cleaning staff needs to do better they clean on the surface

continental breakfast was fantastic

spacious room with complete kitchen

there is free parking and a salt water pool

the fitness center and pool are very nice

we stayed in one of the suites and it had a very homie feel complete with its own little kitchen area including a full mini stove and a medium sized fridge

the breakfast was good. a nice selection of pick up quick choices.

room was very clean and the location of my room was close to the gym and outdoor patio

nice gym

there is also an indoor pool advertised on booking (there was no pool) and the gym, also advertised, was not open for use

cleanliness and gym were great

the pool was an added treat

vending machine variety was pretty basic. pool was ice cold

accommodations, room was spacious, bathroom very clean, breakfast varied, well laid out

also the kitchen staff was very friendly and did a wonderful job keeping the kids breakfast supplied each morning

breakfast cold should keep food warmer

the kids running the halls making noise

like the breakfast the most about this place and how everyone was so friendly (staff)

love the fresh breakfast especially the omelette station

and nice restaurant / bar area

swimming pool was freezing pool & gym could do with an upgrade

had a outdoor pool, and a gym

close to all stores we hung out at the bar and the bartender was awesome

hot breakfast bar was quite good, but many hotels have the exact same hot breakfasts included in the room cost as

in rooms, more sound proofing, more frequent housecleaning but staff nice, bed comfy & electronix laundry

enjoyed the outdoor pool with the flowers & the gazebo

friendly service. comfortable rooms. nice pool.

laundry didn't have coin exchange, checked out earlier than expected (job ended sooner) didn't

comfy , pool & bar

i was able to get a late check out. the hotel staff was very nice.

the pool was not indoors

having a sink and counter space for my kids and room to walk around in

the place smelled like marijuana also they had roaches which my kids have never seen one in person

i actually feared for both my safety and my kids safety

all night long i heard dogs and kids…so many truckers, bums, seems like a trick spot, saw plenty off cops on the property in and

actually feared for both my safety and my kids safety

about this site at all everything was a mess especially the laundry room and the staff have their kids with them at work they live in the hotel, very loud and

were nice, beds were comfortable, the pool area was great, and breakfast service was exactly what we needed

even though the hotel was empty with only about four or five cars in the parking lot, i was told that an early check-in would be $35

the only bummer was no indoor pool

pet friendly clean hotel

parking situation was my biggest problem

kitchenette and roominess

kitchen facilities were useful

very nice exercise room. small kitchen in the room.

to pa turnpike; nice, large, comfortable room; friendly staff the room also had a small kitchen

kitchen in room with super comfy bed but best of all was that everything was spotlessly clean

i didn't eat breakfast

if not for the elevator being out and a ton of kids running around we would have given this place a 10 rating

nice room, friendly staff, good breakfast and pool.

room was clean hotel was clean. breakfast was good.

loved how me and my family were welcomed by the friendly staff and also the pool was great and the room was clean and the bed were super comfortable and the bathroom was also