the fitness room was excellent

right near (one minute walk from) a whole foods, which is a great plus when traveling with kids

small bar in lobby area

no complementary breakfast. bar prices were ridiculous!

the bar was closed on a friday and sat night. the resturaunt was also not open.

fitness was closed and breakfast grab bag was lackluster.

the gym access should be by key, not having to be let in by

drawback was the equipment in gym

water’s pool was very cold, it’s impossible to swim with my kids.

very clean, security personel on duty, great breakfast, beautiful indoor pool spacious rooms, plenty of parking, and it's quiet

very nice location. loved the outdoor patio. breakfast bar was very nice

liked there was a spa on site just didn't get a chance to utilize it

love how the restaurant and spa are located near the hotel.

golf course view, lovely rear deck

rooms were so huge and great view of golf course

the pool but we understand

we arrived early evening and tried the hotel's small bar and grill, the meatball sub was great

the swimming pool was too small to swim so idiscount the pool aa an advantage

pool was to small

staff was super friendly!! tv in breakfast area and large selection of items.

was a great location to the athletic center/gym

closet hangee bar unusallt high

drinks at the bar were very good

great bar and restaurant, beautiful location

,quiet neighbourhood, very close to the train station, complimentary parking, facilities like gym

there is a restaurant and bar at the front

the gym was out of service

the called the cop no breakfast no gym harassment

the room was small. it smelled like smoke and dirty laundry.

i walked to office ( but met office rep near the laundry room) and reported what was wrong

room which was a little cleaner and smelt a little better vending machines don’t work guest laundry don’t work dryer was down didn’t have change for laundry best clean room was the lobby

had laundry and breakfast service but cut it out, which makes a formerly convient stay

nothing worked. the wifi, the ice machine, and the laundry room.

very close, walking distance, i don’t like that there is no more free breakfast, and the laundry facilities are there but they don’t work

police and informed them, and they started looking at other places and eventually found it in a laundry room

location & cleanliness of the property in addition to the ample parking

no outdoor pool they have an indoor pool

excellent breakfast, warm pool, quiet and clean rooms, allergy sensitive

plenty of parking

no access to pool dinner took two hours before we received our food

room was very clean and the location of my room was close to the gym and outdoor patio

there is also an indoor pool advertised on booking (there was no pool) and the gym, also advertised, was not open for use

cleanliness and gym were great

nice gym

free parking and late check out

they were able to accommodate my early check in without hesitation

i like the easy access to gym

hotel was able to accommodate an early check in of 1pm on my reservation

awesome! early check in option. checked in at 315pm

didn't like anything about it, i would recommend this hotel especially if you have kids

there was no pool or continental breakfast.

breakfast in the morning was good

was friendly, helpful and hotel was clean and convenient by airport and provided an airport shuttle

breakfast can be slightly improved

no breakfast due to covid restrictions, couldn't be helped. next time.

fitness center

paying pet fee for a service animal

no eggs for breakfast!

in large bags outside of my room and also the hallway did not look good with trash bags and laundry bags up and down the

the staff - housekeeping, kitchen and front desk - all superior and friendly.

i really didn’t care for the breakfast. it could’ve been better

we were able to do our laundry and pack up the night before heading for home

very comfortable beds and enough room for our 3 kids

upstairs neighbor had kids running around and making noise way past 12am

staff, service and breakfast buffet

the shuttle drivers andrea was very friendly, great attitude

i used the gym and they had everything you needed to make the stay comfortable

the pool wasn't warm enough

hotel shuttle was perfect. rooms were large and clean. the staff was very friendly and helpful.

it hurts the back for the adults when they bend forward and little kids have a hard time reaching it

i needed help to connect to wifi, and was cheerfully helped, the assistant to the don't change a thing

wifi couldn't handle multiple devices

we enjoyed that the bar and restaurant, with live music, was across the parking lot

wifi was not as strong and it has been in the past

ammenities, ie: fitness room, laundry, ice provided on all floors

nice basic with easy access to beach dollar store casinos

the faculty got to everyone in a timely manner and i loved the gym

proximity to the airport and harrah's casino was good

clean fresh room. pet friendly. very nice breakfast. laundry and gym. easy access to airport

i didnt like breakfast ended so early

kids killed 2 roaches elevator got stuck with me and my daughter on it water does not get hot at

the shuttle service was so convenient

no pool activities for kids

when requested, i was given a very late check out. appreciate it!

gym is really small and not all is working well

ncy), front desk staff (cody & a young woman), breakfast & attendant (quad), the room, and the pool were all wonderful

breakfast was good, facilities were clean and well-maintained

free breakfast was real good and well serviced

no noise , the beds are so comfortable,and free breakfast

breakfast serve

10 mins from airport. 24 hour 24 seat shuttle. $50 parking for a week.

sone folks complaining about airport shuttle but since they have a 11 seater van , just one they need to make the drop from and pick up

room service & shuttle bus.

absolutely delighted with the free laundry

the breakfast buffet was very good

with kitchenettes and spacious

including the room sizes, breakfast, amenities, etc, my family and myself really enjoyed the stay

social distancing of only 10 people at a time was not practiced in the pool, there were about 20 kids and teens in the pool

gym did not open until 9am

love the fresh breakfast especially the omelette station

front desk told us the wrong times for breakfast and when the bar closed.

i didn't like was that around this time lot's of sports activities was going and that the kids was running all over knocking on doors and playing on the elevator where people couldn't use

hotel bar food was average and location was too remote to eat elsewhere.

the shuttle service was superb

the shuttle was right on time in

i was in town for a wedding and called for three hours straight trying to see if a could get a early check in and the was no one to answer the phone so i had to go to the property

free breakfast

we did not have time for breakfast but we did get milk from the front desk.

was great, clean, staff was very nice breakfast was good , pool area was large and very clean

also kids playing in gym room and pool area with no parents

i liked the cleanliness, the decor and the breakfast lounge

my husband and i enjoyed our stay and we especially loved the breakfast.

not their fault but pool was being redone

only thing about this hotel i did not like was the fact that their indoor pool was not open, filled but not open

everything was close by. the pool was very clean. they had a restaurant and a starbucks.

first went in and the bar was spilled over the lobby

kids loved the

it’s designed very good, beautiful reception and indoor space. clean pool and safe for kids

of the ppl staying there i’m sure lived there and they kids be running up and down hall all hours of the nite

pool lounge chairs were gross

had to go one direction to get to the lot which required going out of my way to turn into the parking lot

so i finally had enough because i had to switch rooms when i got there because kids were running rampant up and down the hall and stopping at my door putting their ears to it to

parking was plentiful and there was easy access to both route 202 and us 1, which was very

carpet was a mess, gym had no towels or water cups, people hanging out and smoking all night, breakfast was pretty

rst assigned room smelled of smoke; reassigned to new room right away), dish washer in room, laundry room in facility, gym and outdoor pool in facility (although pool was not available this

however, we can't wait to come in the summer when the pool is open

the kitchen had plates, bowls, knives (butter and sharp), forks, spoons, can opener, measuring spoons

there was a pool, basketball court, tennis court and area to barbecue with tables and chairs

the airport shuttle driver in the morning is a hoot

nice and clean. great staff. bar had good food, good alcohol selection, and food was awesome!!!

the hospitality of the shuttle driver he was amazing

beautiful room and shuttle service

the complimentary shuttle service and the service

i didn’t have breakfast there

rooms clean and spacious. nice breakfast buffet.

the gym was one of the best hotel gyms i

breakfast is always good. the rooms are clean

very clean. friendly staff. great breakfast.

i wish that the shuttle ran later and that the water temp fluctuated a lot in the shower

hotel has a large gym, and decent sized pool with a jacuzzi

the hotel has a shuttle, which will take you to the area attractions like valley forge national historical park,

the heated pool was actually heated

love the shuttle service that took us around and pick us up within 10 mile radius

having a kitchen to make my kids breakfast

the pool was kind of hard to assess but the maintenance man was awesome and helped us out!

breakfast was good and pool was always clean

clean beautiful bathrooms complete kitchen

my family enjoyed the free continental breakfast that was both hot and cold food

their bar area was fun and lively with several wedding parties in and out, but not too crowded

vents in room need cleaning. booking didn't say pool was closed.

but the bar and grill you have inside the facility is amazing

than the pool, one of the cleanest hotels i've stayed in

room was quiet, clean and comfortable gym and pool was nice staff were friendly and helpful

kids were out in the hallways playing actual hockey, playing ding dong ditch on our doors, yelling

pool and spa were great

breakfast ala room service was good and lightning fast

the room service, pool & jacuzzi.

there were 6 kids in the pool with no adult supervision

room service didn t come until late

bar was closed

really poor room service. poor breakfast. far away from everything. good to stay for one day.

i liked that we got early check in

they were accommodating as far as a late check out

the room was not that clean and there was a lot of young kids running around screaming and yelling, and no one said anything to them

kids enjoyed the waffles

the room was very nice, the staff was friendly, and the breakfast was excellent

i guess it was a kids athletic team staying that night as well ,and the kids were playing in the halls all night

good morning, would be great to have more non sugary and non-pork options on the breakfast menu, gym could use an update/cleaning

we enjoyed the breakfast. we enjoyed the gym and swimming pool. i enjoyed the bar.

lobby area and bar were very inviting

breakfast

kitchenette, pots, pans, silverware, electric stove, walmart was less than 3 minutes away, though

unfortunately due to covid-19, alot of the hotels options were not immediately available like the gym

'gym & breakfast' are a stretch as amenities

my room and the gym.

it was unexpected, but very nice. i wish it had a gym

just small issues: water machine broken in gym. hot water not provided with the coffee at night.

gym facility micro

at price point though without covid i'd probably still choose your bistro/bar, pool, workout room etc

room was great, pool was clean

restaurant and bar were not open

location and better than expected amenities- outside fire pit, stabucks and breakfast w/ bar and social seating for after event

swimming pool water was cold enough to swim

the bar in the lobby was missed but hopefully they will be opened back up on my next visit.

appreciate it the shuttle service

room and lobby beautiful and comfy. shuttle to airport.

renovations were not just in lobby and gym- the whole place seemed affected by dirt dust workmen and building materials

the gym

pool hours

close to the airport, airport shuttle.

staff very available and responsive. manager filled in for unreliable shuttle.

ruby tuesdays next door for food/drinks and you can buy bottles of wine there too- a plus hot breakfast and make your own belgian waffles all free- staff rocked

shuttle to train and airport

kids running around nocking on the doors late at nite and making noise in the hall way

pool

the fact that room service opened my door without knocking first...and the pool not being opened

to many kids in the pool

free breakfast buffet and free happy hour from 5:30-7:30

went off at 6am - i didn't set the alarm :( also, the coffee was completely empty when i went to breakfast at 8am

it has a kitchen dining area and livingroom

did not like that when i would stay, important things would be missing, such as thinkgs for the kitchen or bathroom

comfortable beds. spacious room. well equipped kitchen. great breakfast options.

the kids enjoyed the pool

decor, had a gym and cafe , nice friendly and helpful staff , close by stores and restaurants

kind of kids tournament was going on and kids were running throughout the hotel unsupervised and playing on

i loved having the shuttle to take us around and

stranded in the philly area and after searching 5 hours for a place for my kids to sleep i really could've used just a single beer, but the bar wouldn't serve me one because

didn t see much son said the gym and the pool looked great!

also, the laundry room needed to be cleaned

laundry facilities.

breakfast was fine as well as everything else

very close to airport 24 hour shuttle bus continental breakfast both included in price.

shuttle to airport was great

bathroom was gorgeous my kids didn't wanna leave

they staff were so friendly and the gym there was

the pool,jacuzzi and gym was a bonus to the hotel experience

very comfortable and i loved the pool & i also loved that there was a gym as well

quarters or a coin machine should be available for clients doing laundry

machines at the bar were all smoking

for instance, housekeeping is on request only there is no room service

large modern room in the casino tower

provided pool towels very nice staff both on the phone and at check in and out also bartenders at the casino bar are great and very nice

no spa like advertised or no signage to where it was if they did have one

there are restaurants and a bar within the hotel

& thoughtfully designed property, great location, very walkable to the town, lovely bar and restaurant spaces including an outdoor space where we listened to a band play

and the bars and restaurants on site is amazing, lloyd the bar tender was amazing and definitely made the

new hotel with nice rooms, very clean, and a great gym got close to train station in

was a small little stench coming from the kitchen area like it might have been a dead mice they said it was the garbage disposal ran

took a really, really long time before airport shuttle picked me up.

the staff were courteous and willing to help (front desk, housekeepers, kitchen staff)

location, free shuttle to airport, annuities, the breakfast options hot & cold [ gluten free]

great service! breakfast was above and beyond. very clean.

i had to use stairs because there was no elevator with 2 kids and my luggage

the room service could be more user friendly. we

we were tired and ordered room service and the food was delivered in 20 minutes, hot and very good

used room service. was quick, food hot, tasted good.

there was no room service late at night - not good for travelers who arrive late and hungry.

i did use the indoor pool during my stay

the fitness center was clean and the equipment worked great

that the pool was close

the whole sheraton complex is convenient to the airport. the shuttle was on time. happy hour.

shuttle showed up the second we walked out of the airport

room service took about 20 minites which was perfect because we were starving

bar was open later and we were able to purchase food when it was later at night

there was no continental breakfast, i would like that next time please.

close to airport. good shuttle

i was able to get complimentary shuttle service to & from the airport to pick up the rental car and/or catch septa r1 to and from

i like the restaurant and wait staff! the gym is small but nice with a window.

finally, there should be a reduced breakfast rate for kids up to 10/12 years (currently under 5 yr old eat free i think but no reduced rate for children

the pool closed th gym was limited

the pool was advertised but not working. our kids became disappointed.

following kids around

i was told by my niece whom i got the room for. she said the kids loved the heated pool. :)

had a gym and pool and nice setup

24 hour airport shuttle service, even during covid. clean rooms, nice staff.

the kids come out wet and all the cold air hits them helping them to get sick

never got back to me so we ended up having to carry all the luggage down to check-out with two kids in hand (2

that same night my kids were enjoying themselves and playing with their electric piano at 9:30pm and someone from the

location it was colorful and looked like something for kids

great place to stay i come here to see my family’s and room clean morning guy is so kind given late check out my flight was afternoon he allowed us to stay late with no extra money

no late check out after flight was delayed!! they literally rush you out!

loved the colors, i passed by it twice because it looked like a kids play house (chucky cheese) the bedspread and curtain were so colorful

pool could use a good cleaning

very convinience, friendly and helpfull staff member, and they over early check in

the kitchen accommodations. good hot water for soaking after a long travel.

the size of the room and the kitchen.

feel the breakfast could have been better

convenient location, basic breakfast, basic gym, clean

breakfast bar needs a little upgrading

staff was friendly, bar was full, place was clean, beds were super comfy!

bar are was packed every night as was the parking lot, all week

i would of liked the swimming pool to be open

the breakfast café is quick and convenient, but given how many great options west chester has,

breakfast

need to make visitors aware of the small cafe off the lobby to pick up coffee since breakfast is not offered

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

breakfast was expensive so we ate down the street.

the rooms was clean and the pool was as well and my kids had fun

com it says this hotel has an indoor heated pool that's open all year round

room service server was very polite and timely

the gym or pool wasn t open. it was overpriced, and it wasn t clean enough

we ordered room service

i liked the room and the decor of the hotel. the pool was my favorite part of the hotel

useful guest laundry facility

shared indoor pool facility with interconnected hilton hotel

hated the laundry area

that we are still in certain phases in the pandemic the breakfast was ok

really there is no gym or pool to speak of and the breakfast is mediocre

gym is very small, but it is there

excellent location pleasant staff nice rooms new bar in lobby is a nice addition

the staff at the hotel, front desk, housekeeping, bar and breakfast were all very friendly and helpful

was it coming from the bar downstairs

i have kids, i specifically wanted to stay at a hotel with a pool for them

no breakfast due to covid-19

my kids were bummed

in the kitchen

no option to take breakfast back to room

the fitness center is small so when 4 unsupervised 9 yr olds are in the room goofing off, with two

the outside pool was a huge value for us traveling for summer lacrosse so the girls could enjoy some swim time

laundry machine available (staff at the reception even had change for me since i had only bills)

room next to the fitness center and side exit

breakfast was abundant and kids loved waffle bar

staff was congenial and very accommodating as we requested an early check in

spacious room with complete kitchen

the breakfast was good and continually stocked throughout the morning

absolutely love the room, the layout,the kitchen..very stylish and comfy.

the continental breakfast was good with their own waffle maker

the fitness