), or the gym equipment

shuttle service was better than expected

the airport shuttle driver in the morning is a hoot

beautiful room and shuttle service

up with a room with no view and a grand piano under our window which was used as a plaything by kids until late, reception didn't answer phone on the 3 occasions we phoned down to

sone folks complaining about airport shuttle but since they have a 11 seater van , just one they need to make the drop from and pick up

wish they advertised their free shuttle service more, would ve said me uber money

breakfast serve

didn't like that breakfast was not complimentary, which was advertised upon booking

good location. late check out option.

staff was exceptionally helpful, great breakfast

close to phl airport, shuttle is prompt.

staff was very friendly & breakfast was good

the staff were helpful & the free shuttle to the airport was a bonus too

i was using a rental car, but it has free airport shuttle service

the staff were kind and accommodating both my early check in and late check out.

had kids trying to open our door 3 times during the evening

wanted to do a load of laundry and the washer was out of order

staff are very helpful, very nice people. breakfast were amazing

no pool activities for kids

ammenities, ie: fitness room, laundry, ice provided on all floors

nice basic with easy access to beach dollar store casinos

the faculty got to everyone in a timely manner and i loved the gym

proximity to the airport and harrah's casino was good

the room and pool

pool

prices of drinks at the bar were a bit much

breakfast, with omelet station, friendly staff, comfortable beds, bar, snack area and excellent shuttle service to airport

the pool and hot tub we're closed but the gym was open

location room comfort room service

gym spacey room

he fetched water bottles for my kids and made suggestions for take out

the hotel doesn't even have a decent laundry room

the room service could be more user friendly. we

most importantly, safety bar must be put in showers

excellent shuttle to & from airport

friendly staff, very flexible 24 hour shuttle service (we needed to be at the airport at 3

renovations were not just in lobby and gym- the whole place seemed affected by dirt dust workmen and building materials

free shuttle to airport

we were in town for the taylor swift concert and staff was able to accommodate our early check in request so we could get to the concert early to beat traffic

the shuttle driver who was new in april is also a joy

shuttle needs to go into philly- rittenhouse square and this would make it perfect

good breakfast! amazing room!

the breakfast area was really crowded. the area where the food was located didn't seem clean.

only issue i had was the night before i asked for a late check out the customer service rep at the front desk told me the latest he can give me was 12

staff was friendly. room was clean and comfy. shuttle was great.

i only wish the pool was opened longer other than that wonderful hotel

the gym was open and the pool was closed due to covid-19

expansive kitchenette with large fridge, sink, dishware

no swimming pool inside.

close to airport. had a pool for grandkids. plenty of space for them

was great, just the location of room wasn't , especially it being across from laundry room

very friendly staff, airport shuttle service, nice and clean and breakfast included

shuttle to train and airport

laundry setup was

microtels rooms are clean, you get free breakfast & it’s safe

also, the laundry room needed to be cleaned

there was no breakfast. it was not the staff's fault, the delivery was late.

the breakfast buffet at 9:30 noisy renovation project early in the am washer/dryer were broken in laundry common areas were

place was unexpected - it was immaculate, and they had a wonderful breakfast

nice and cosy. laundry was a cool addition. for only 3$ per a wash and drying

the fitness room was also nice

employees were very nice fast check in fast check out breakfast good ready every morning on time

shuttle bus and value

close location to the airport and the free shuttle

close to airport very clean friendly staff bar with food service made it a plus

the pool wasn't working hasn't been since 2020,no microwave,not a place for kids n mom

nice warm pool, decent gym. very friendly and efficient staff. good shuttle service.

pool was closed due to parents not watching their children

the whole sheraton complex is convenient to the airport. the shuttle was on time. happy hour.

only down side that is not advertised is that the kids are not allowed in the pool after 9 pm

for some reason they put us in a room for only two people and had our kids sleep on an air

time i stay at the aloft the service is superb, from shuttle service to cleaning staff

employee at the front desk was wonderful and our shuttle driver was excellent as well

pool was nice

everything was outstanding…the pool, great breakfast, great clean suite.

delicious breakfast

very nice breakfast and staff

cold pool water

didn't use the pool or basketball court but i thought that was pretty cool additions for only $100 a

pool and the size of the roommore negative there was hair in the bathroom sink when i checked in

pool could use a good cleaning

breakfast variety

the pool was closed.

the gentleman at the bar was extremely friendly and remembered us both night

room service took about 20 minites which was perfect because we were starving

our waitress at breakfast was very nice

proximity to airport, convenience, good fitness center

good fitness room, and i wish that i had used the outdoor swimming pool

while waiting for the shuttle bus, i noticed a meal delivery person attempting to use the elevator, and the front desk

gym and restaurant downstairs

the sink in the kitchenette and bathroom smelled like sewage, nothing a good down bleach couldn’t fix

airport shuttle service was prompt, comfortable, and available 24 hours

kitchen staff went above and beyond especially pamela omg

very close, walking distance, i don’t like that there is no more free breakfast, and the laundry facilities are there but they don’t work

room which was a little cleaner and smelt a little better vending machines don’t work guest laundry don’t work dryer was down didn’t have change for laundry best clean room was the lobby

nothing worked. the wifi, the ice machine, and the laundry room.

the laundry room dryer didn't work.

laundry room has a fully stocked vending machine close by

the called the cop no breakfast no gym harassment

have towels and the room was very dirty and the whole reason i rented the place was for the bar and the bar was

no gym

laundry is convenient, rooms are quiet and comfortable

early check in

great bar and restaurant, beautiful location

the gym

location, ease of parking, restaurant and bar on premises

bar closed very early

drinks at the bar were very good

free parking and late check out

i like the easy access to gym

awesome! early check in option. checked in at 315pm

they were able to accommodate my early check in without hesitation

the gym needs new equipment and should also have disinfectant wipes available

staff was nice laundry was cheap not 5 stars but comfortable and affordable

they immediately sent the shuttle when i called

courtesy shuttle service 24 hours a day and free complimentary breakfast in the morning

the lady serving the breakfast was great a d

it was plenty to do fitness room free breakfast and coffee wawa next door great location

room was great, clean, they brought extra towels and their breakfast is way above average and serves until 10 am another above board service

the staff is always nice. the breakfast is always good. the rooms are clean and comfortable.

i felt unsafe walking to the other side of the hotel to do my laundry, and worried about my car being broken into, when i had felt perfectly safe at all other

i also enjoyed their complimentary breakfast

breakfast served

liked there was a spa on site just didn't get a chance to utilize it

love how the restaurant and spa are located near the hotel.

rooms were so huge and great view of golf course

great outdoor bar area.

the bed and bedding were great. loved the golf course view from the outside patio.

the staff is awesome and it s good parking

has a free parking lot.

no breakfast

the hotel was spotless, looking like a new facility. the restaurant and bar were phenomenal!

there was no complimentary breakfast

breakfast was good but maybe more options of breakfast

the hotel provided a shuttle service to and from the venue for us

their breakfast set up in the morning was also a plus

staff accessibility to casino and citizen bankb

i liked that we were able to have early check in and late check out with no fuss

i didn't use the facilities like business center, gym, and pool, but it's nice they are available

the accommodations were clean, coffee very good, breakfast plentiful and the staff was friendly

from the breakfast worker to the front desk to the cleaning person and any worker that you come across

breakfast was a little disapointing, but the staff were excellent and accommodating.

breakfast

we also had to ask to make the bed for the kids cause it wasn't ready even if we booked a room for four

nice gym restaurant on location starbucks coffee large rooms location

they also have a free bevvy machine for flavored sparkling water, which my kids appreciated during a heat wave

access to the gym was great

it would have been nice to have had a free breakfast bar or other food options

one bar had no seats

casino

went to the prime rib, sat down at the bar for over 5 minutes to not even be acknowledged

would have liked room service as an option or breakfast available somewhere in the casino.

beauty of the hotel, casino, cleanliness

woke up to late to eat breakfast, but the location was lovely, clean and comfortable

didn’t have breakfast, it was quite

breakfast tastes good

jacuzzi, pool, and fitness center were really nice

we waited to go in hot tub and finally just went in with the kids

from the room, to location, staff, cleanliness, atmosphere, and fitness was exceptional

concierge & breakfast restaurant fresh home-made oatmeal everyday at breakfast & buffet omelette bar comfortable bed spacious room efficient service in replacing

comfortable and clean. nice fitness center.

we felt safe walking to and from the center, and we had a good lunch at the bar downstairs

didn’t try the food there but the bar area looked nice

room service food.

wifi

was big, they did turnover service on time, they checked me in early at no extra charge, and the gym was small but empty so i was able to use it

friendly bartender and room service server

1) they did not offer room service. 2) the breakfast that was offered was awful.

ordered drinks from room service; they never came. ended up canceling the order after an hour.

fast wifi

used the gym a few mornings and it was well equipped

location, great service, friendly staff, full bar and restaurant, delicious breakfast, valet parking

room, breakfast, location, gym

the gym is located on this level and is incredible

do not consume the alcoholic mini bar items

it is fully equipped with free weights, cardio equipment, lap pool and hot/cold plunges

the pool was wonderful

but of course the gem is the giant gym with fascinating views over the river - a dream place to exercise

the pool but we understand

pool was to small

very clean and spacious. the breakfast was good too.

pool was very small for a group of kids.

staff was very friendly and helpful. room was very clean. gym was great

atmosphere and service at the library bar, the bar outside lavroix, and, of course, lacroix itself

we stayed on a sunday so the hotels restaurants and library bar were closed

the view was beautiful , the bar the library was terrific as well

the gym is my favorite place as well as

the valet, bellman, front desk, steward, bartender and spa attendant were all professional, engaging, helpful and kind

beautiful lobby, rooms are renovated, large and comfortable, gym was nice, excellent location.

location. 24 hours gym.

ordered in-room dinner for the kids

the gym was fantastic

walking distance to great restaurants, mcdonalds is even around the corner for the kids

room service stars very late and end very early, the menu is small and one day i ordered oatmeal

om service/late night food availability)

no room service but a nice restaurant and bar accessible from the lobby

amazing location, nice having a bar and a kitchen right there

also, the convenience of having the bar and restaurant incorporated into the hotel and brand is great

there isn't a mini bar in the room, however you can get things in the lobby and there is a big selection

breakfast bar area is gorgeous and the menu chef amazing

surprised that i couldn t buy a cup of coffee at the bar/restaurant at 2 o clock in the afternoon

would of preferred room service options for dinner food.

additionally, we appreciated that the hotel is also pet-friendly and the pet fee was reasonable

were excellent, room lovely, valet excellent, breakfast was good and at night loved the lanterns placed on the

value sunday breakfast buffet

sofa bed was extremely uncomfortable for our kids, it was clearly quite old and worn and the springs could be felt

they accommodated our request for early check in

i was also told everyone had to pay an extra free for the gym whether you use it or not

the food was just okay, wasn t anything great but it was good for room service.

great location. excellent front desk, super attentive. awesome restaurant for breakfast.

only how expensive the wine and champagne that they have at the hotel but the bar is a lot more cheaper

i love the text messages for room service

ordered breakfast the night before and it delivered right on time and was delicious

spa

the spa and the pool were super nice

room service price of food

the pool

we got coffee in the evening and at breakfast

so convient, we were on a 2 week vacation around the wast coast and was going to try to find a laundry mate but they solved that for us

b/sec i think), and they had good amenities

location, great price, clean rooms, free coffee and filtered water, small but nicely equipped gym

the room service was great. we ordered liquor and was delivered within 10 minutes.

am) which gives you plenty of time in the morning, nice selection of

excellent service from nadia on the front desk who went above and beyond with our early check in and late check out requests

gym and pool area was excellent , and the location was right in the middle of everywhere i needed

have to wait a little bit for the towels at the pool but otherwise it was great.

lovely hotel with plenty of space and a great out door pool which my son loved. great location.

the rooftop pool was really a pleasure. they havea good gym.

booked for 3 people room with kitchen and sleeping sofa but for the hotel staff the 3rd person doesn't exist and had to asked for

it's location and the fact that it served breakfast and dinner.

super nice location and facilities. the bar at the lobby is good as well.

having a gym and pool available was also an advantage

the gym was terrific, but rooms seemed cheap

the bathroom wasn t clean, a bar of soap was left in the bathroom that didn t belong to us.

i used the gym which was well equipped and decent for a hotel gym

the front desk team was ready for us and they accommodate my request for early check in because it was our 30th wedding anniversary and the room was excellent the bar team

the bar was good and the drinks were fresh

cost-saving and eco-friendly but they swayed too far away from hospitality the brown bag room service really has to go

they’re breakfast was good as well, the room was great

the breakfast was phenomenal with so many options

the street that the hotel is on is wonderful for night time bar crawls and food

the staff was great, good breakfast and the bar and restaurant staff was great

the let us do early check in and late checkout without any issue

offered early check in

great bar area too

rooms were spacious and clean, gym was sizeable and had loads of equipment and the location was very central

good offerings (bar, breakfast, gym)

location, corner room with views, early check in, water in lobby.

great gym

the bar was comfortable

also room service breakfast was excellent

room service ok

the gym next door is really a great facility

city view ! room service/ breakfast

pool restaurant/bar could open a little earlier

beautiful rooms & the heated pool. exceptional.

the pool area and room.

the party in the lobby bar was very nice with good music, good food and good philadelphia company

love the free breakfast and the daily free happy hour in the lobby. great touches !!

kitchenette with cute plates perfect for staycation or date night, comfy bed cute view corner suite

breakfast was amazing

breakfast was great and my fiancé couldn’t have been happier

enjoyed the spacious suite with the kitchen, as well as the gym, breakfast and central location

out door pool was also a great with it being hot

room located right over pool and kids were in there quite early

excellent location staff was very customer's friendly love the gym and the pool

the pool was wonderful as well

my kids and there day was putting together a puzzle they bought at the franklin institute

room service (cleaning service) is not up to the ritz level (-)room service food was not great. (-)really didn't think the room service or the restaurant food was very good (*) however, the room service staff was excellent at 2:30 in the morning (-)small selection in the room service menu. also very limited dining selections. (-)there was no room service and the restaurant was not open for take out. no spa services either. (-)room service is very slow i ordered someone to show me where is the saftey box cause i couldn't (-) room service hours were limited and food was insanely expensive (-) - the phone in the room wasn t working - room service menu wasn t in the room until we asked for it , it was shoved under the door and the

there was no room service and the restaurant was not open for take out. no spa services either.

love the bar area

when asking about the slippers for the spa nothing arrived despite chasing

beautiful building and bar area

the pool was lovely, common areas excellent, location fantastic

location bed view gym

was a bit dusty, kids were both were sneezing and coughing before bedtime

spa was amazing

staff at the front desk were very helpful with her early check in

noises from outside, probably from the laundry room.

the kitchen and we were charged 200$ for deposit, 45$ to park with no hotel credit, and asked for late check out and got charged $305 when i only paid $--- for the whole night

loved the rooftop pool and the location was perfect

we even got a late check out

the gym was super tidy

gym and business rooms are great

i wish i had remembered there was a kitchen situation in there to have brought food, but next time

former (south and northeast) philadelphia resident making a brief visit to town with kids

complete kitchen w/fridgerator

it was a great stay! breakfast with lots of options, great location and staff was so welcoming!

nice facilities, good location! stayed with kids.

no service for the logage, very hard when you have 2 little kids

amazing location. nice staff. early check in and late check out were accomodated.

some basis room service options would have been great even if the restaurent closes at 10pm

book a room with free breakfast at the hotel restaurant, it’s a must

such a nice property. the breakfast was yummy!

excellent staff and very good breakfast.

our experience at check-in, breakfast, and with the location exceeded our expectations.

comp breakfast

breakfast was too understaffed to provide the quality experience you expect from this type of hotel

the bar area is nice and they also have on site parking (although you can self park around the corner

hotel bar was very generous as well

and overall vibes were beautiful, the bar and restaurant were great, location was excellent

the lobby, bar and restaurant area have a very hip vibe, they are comfortable and interesting spaces

lobby and bar area were gorgeous as well

appreciated the early check in as well

everything for your comfort, ex there's restaurants inside there's a game shop, there's stores, pool

ordered room service twice, which is not something we typically do but the prices were excellent and the

location, cleanliness, gym/pool and bowling.

i had an inquiry about a laundry room being on site, but i was never given a direct answer about that prior to booking

clean, comfy, great bar and restaurants, excellent location

the pool was not available so the kids were upset but we were given free wifi to cheer them up

kids n adults running n staff did nothing

convenient location, helpful staff, and nice gym.

rooms are clean and pretty cozy, beds are comfortable, decent gym

the facility was filled with loud kids

clean room, comfortable bed. welcoming staff. nice gym.

great room with a lovely view and the gym is amazing

a little swimming pool and a gym

wish that there was a complementary coffee bar downstairs

the gym was

reception and bar staff were superb! couldn't help more and really enjoyable to chat with

loved our rooms and hotel lobby and bar were fantastic.

i really enjoyed working out in the gym which has an actual bank vault inside

too cold, no blankets

smell from the kitchen entered the room.

breakfast was stunning, that home made granola and pastries, so goooooood

breakfast could have been a little better quality, but it was fine for being included in the room

but don’t select an extended suite thinking you’ll have kitchen facilities - it had no toaster, no kettle and no actual equipment to cook - no chopping

the breakfast could have been better

paid for my room for the night before so i could do an early check in due to an early red eye

really big room with all the kitchen amenities.

my kids and i were happy to see hot cocoa packets at the coffee/tea bar, too

the indoor swimming pool is smaller than the one on the picture. the pool is for kids.

little sister had a sleep over so there were like 6 kids under 5 they complained about us bagging up the trash saying that it looked like we had a

there is a bar in the restaurant as well

gym

early check in was ok

the restaurant and bar on the 10th floor was amazing

the top floor restaurant, bar and breakfast was exceptional and a lovely view

laundry service was down could not get extra pillow cases or extra pillows.

incredible grounds, restaurant, bar, gym, pool

i wish there was more change (quarters) accessible to be able to do laundry easier.

early check in

my kids and i plan to come more