has a lovely spot with a nice chimney

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

spa for 2 persons only with reasonable price, perfect for a couple as you have the spa for yourself

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

there was no breakfast serve.

had to miss breakfast as it starts in the hotel at 9am

excellent spanish breakfast

nice view but the breakfast was nothing special, no vegetables again.

the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

stay and great breakfast

my wife used the gym and she loved it

we enjoyed the indoor pool and jacuzzi

in winter it was quiet so we had the spa all to ourselves

spa is not available unless booked in advance and costs 15 eur per person

r a payment) and offered more treats the jacuzzi at the spa the beautiful bungalow we

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

a more varied selection of food in bar and restaurant.

cheaper to buy breakfast in bar rather than restaurant (toast only)

restaurant was closed only the bar was open.

early bar closing

- parking - reception area

it's located right nearby the road and has the parking which is good

car parking at rear plentiful but should have been secure

no wifi in rooms, only communal area.

clean free parking available nice views

ranging for me to go to the local gym)

really good value for money and staff extremely helpful

comfy, friendly staff easy good wifi so work was smooth

good wifi connection as well

location, staff and gym facilities were exceptional

breakfast, location and stuff

exceptional breakfast! very fresh and delicious.

very friendly manager and breakfast room staff

breakfast was amazing

the breakfast was outstanding, which is unusual in my experience

the swimming pool is 25m long and you can enjoy a

internet wifi was unreliable no parking breakfast buffet unimpressive

rich buffet breakfast

breakfast and location are excellent!

fridge there but no option of a mini bar or room service

gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

outdoor swimming pool is clean and big enough to swim in it

lovely swimming pool, tasty breakfast and very nice and helpful staff.

lovely grounds and swimming pool

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

booked this hotel for its proximity to the airport, maybe we were very nieve to not realize what adults only entiled

the room, the room service.

very clean well appointed rooms. lovely breakfast.

private parking, blackout curtains, barely even any interaction with the staff needed

when we arrived into our room found the room service options were fascinating, which included a range of toys

adjoining rooms for the kids as well

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

one of the plates in the snack bar was quite low quality for such a place.

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

good wifi and ok breakfast

helpful staff, clean and good wifi

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

decent rooms and wifi

free parking, good breakfast, great restaurant across the street, extremely clean

great location for shopping and costco trips. nice facilities. clean. good breakfast.

breakfast was excellent

the courtesy of management due to a late check out i didn't fully comply

it was so clean and comfortable with an excellent shower. breakfast was perfect.

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

free sweets in reception, good wifi and warm rooms

wifi worked very well and all staff were very friendly

gym facilities were adequate and the breakfast was good too

shelves to put underwear etc in 3) pillows just cheap flat foam very uncomfortable 4) very weak wifi my husbands ipad would not work properly 5) preset air conditioner can only have 24c or off 6)

gym wasn t very good and treadmill didn t have a power cord

ac worked well, wifi worked fine too

good wifi

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

cleanliness, wifi availability

decent wifi, comfy beds, and room

the staff are extremely kind, the spa was in a cave, clean, and relaxing

location, although our room was at the back above the hotel bar and it was quite noisy in the evening as we kept the window open

the staff were all fab and the spa was lovely after a day

wifi is slower than dial up in the 20th century

listing photos show a pool, a jacuzzi and a sauna

the bar and restaurant was superb value for money and of the highest quality

the bar is very popular with locals and has a great local vibe

) they have a restaurant and bar onsite

great tapas bar downstairs,fantastic location, good value

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

a mini bar in the room is advertised but there was nothing in it

the bar area was very comfortable

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

near city center. free parking. great restaurant and tapas bar. good price. good wifi.

free , secure parking

smashing bar wine and food

secure parking

nice hotel with a great bar restaurant

would have preferred there to be a bar lounge open earlier

style of building, and rooms, location, lack of pool and gym, too much like a conference centre

we love sitting in the bar area overlooking segovia having a drink

fantastic pool and garden

lack of gym and pool side catering was limited.

excellent room for 3. nice pool. very quiet hotel with air condition.

size of our triple room was more than adequate and we had a nice view looking over the swimming pool

pool area in gardens with bar

nice garden bar near the pool for an evening drink

swimming pool and pool area

busy bar and resturant

plenty of car parking and we felt safe

it has a bar and restaurant

hotel for us as we had a dog, underground parking brilliant, clean room, friendly hosts, great

the area was quiet and parking free onsite

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

female staff were very good as were the bar and restaurant staff

safe hotel with its own covered parking so even low suspension cars can park there

excellent breakfast, fantastic pool and located in a lovely quiet area.

too far from the city and bar closed on sunday night

the pool temperature could have been a bit higher.

staff is very supportive, and the rooms were super clean and every day we had room service

not possible to get a coffee until 11 when the bar opens

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

room, bed, shower and also the breakfast are amazing

the breakfast was plentiful and delicious

enjoyed the coffee bar and the breakfast was good value for money

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

small swimming pool, free parking, free wifi, etc)

room service is supposed to be 24 hours but when i ordered at 5am it's closed

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

r example, i mentioned to the front desk staff there was no bar soap in my room, and the housekeeping staff delivered it within 15 minutes and then checked to

room service was available and room had a mini bar also

bottled water at bar does not have reusable tops and needs a bottle opener - very inconvenient.

the dinner was fantastic, great room service. also, the pillow menu was a great touch.

the spa was cool & the suite was exceptional

restaurant excellent, so was the spa and views from the 26th floor

booked to take my daughter swimming. no kids in the pool…..

spa was nice but the floors and furniture were worn out and needed some care, possibly grout

it is a good hotel with gym, good services and clean

the spa area

nice, modern, clean hotel with bar in lobby. underground parking.

gym and spa was not working which made us upset.

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

arrive by 10am and ask for early check in, but room not available and request us to come back by 2pm

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

the hotel lobby and bar very nice and modern, the restaurant very good space and the food delicious

the mini bar is usually not supplemented

great breakfast with lots of choice

we had one day at the warner park , i made a sandwich for my kids, i left my bag on the chair at breakfast, going to toilet and when i came back the waiter ,

very attentive staff. clean and great location. and don't forget the pool for the summer.

advertise with gym. there is a threat-mill and a few dumbbells. not a proper gym. disappointed

in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you eat earlier know you’ll need other arrangements

easy check in, friendly staff, good internet, good gym, clean.

gym was out of service

gym access has to be granted separately in order for the room card to open the door

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

covid has impacted services (gym sanua)

wish the price of drinks at the bar could be comparable to the local bars but it is the same with any hotel

room service i ordered late one evening was really bad i can only assume it was because they were

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very comfortable

these were factors which we took into account in choosing the accomodation so we

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable my son jumping around in the

very friendly helpful staff, great price, good wifi.

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

excelent wifi

wifi was good and the air conditioning worked well

the pool was very pleasant and it was a great experience to explore the communal areas

the pool, the cleanliness of the room

the pool is not too deep, for an average sized person, except a depth to the half of the body

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the pool was fantastic

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

several different types of business close - restaurants, laundry

staff were helpful with early check in and taxi ordering

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room