staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

free parking, good breakfast, great restaurant across the street, extremely clean

breakfast was excellent

it has a small but very well equipped fitness room

breakfast, bed, free parking

the courtesy of management due to a late check out i didn't fully comply

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

wifi was not good. didn t work most of the time.

helpful staff, clean and good wifi

decent rooms and wifi

staff is very supportive, and the rooms were super clean and every day we had room service

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

gym was nice and clean

it was nice to have a gym in the building even tough it is very small

one of the plates in the snack bar was quite low quality for such a place.

property claims to have a sauna and gym

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

adjoining rooms for the kids as well

very nice and helpful staff, beautiful swimming pool and park-like surrounding area.

no room service

of parking bus stops outside for madrid central 15 minutes by car to the centro nacionale de golf

too far from the city and bar closed on sunday night

wifi a bit slow

secure garage parking in basement, was great for my moto, tight for cars

free fast wifi

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

has parking inside the building

to motorway and easy to find with plenty of parking

we felt like in the clouds and, although we didn t realise when booking why this was an adults only hotel , as soon as we got over it everything went really well

nice hotel , good parking , good breakfast

parking and that's it.

private parking, blackout curtains, barely even any interaction with the staff needed

room service food was quite good

it even had a small kitchen which of course we didn't need but lovely to have that option

breakfast is 5€ per person and consists in a croissant with butter/jam and a coffee/orange juice

bed was comfortable and room was clean. hotel bar and bar staff were cool.

there is a well-kept garden at the entrance and there is also a bar next to the hotel, a quiet and pastoral place, excellent value for money

breakfast was horrible.dinner could be much better.

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

big rooms. laundry service was excellent.

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

not possible to get a coffee until 11 when the bar opens

downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

rooms were very spacious and compfortable, the gardens and pool were lovely too and the staff very friendly

in smart gardens with pool

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

the rooms were nice and clean, the pool is great

lovely swimming pool, tasty breakfast and very nice and helpful staff.

late check out mas tarde

good wifi

no room service

options for late check out

the pool terrace ia amazing wiz amazing views

acess to fitness center

they upgraded our room and let us have a late check out without extra charge

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

also, delicious breakfast buffet

the gym room is very simple and small

the bar staff is awesome

gym treadmill was broken and one reason for staying there was the gym

restaurant and bar on the ground level which served very good food presented beautifully

in junior suite but poor wifi and i have to open the door to get connection

inside pool belongs to an external company so if you would like to go you pay an extra fee of 15 per

ol is indoor only) was weird, had to be booked and only up to 40 minutes a day

gym was a bit sparse, though functional. pool seemed a little small- but again functional.

the cleaning room service excellent

everything on point! comfy room, good location and delicious breakfast:)

evening reception staff, gentleman on was not helpful when l tried to order room service

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

not see pool or gym but i might have missed it and i'm sure the staff would have directed me to

breakfast was nice, but ran out and they did not refill the station and had to ask for more hot

employees friendly and efficient. very clean. the salchichon at breakfast was delicious!

didn t have the toilet brush and maybe some small gym or swimming pool would be

the staff was excellent and the breakfast was one of the best we experienced during our 60 days in spain

breakfast was very basic with very limited options. no gym or pool.

nothing really - bar a bit boring

bar was really nice and relaxing

large bed, it was very clean, daily room service, fabulous breakfast, room was quiet, air

there is also no shop just a bar which differ from the photos

despite the cold temperatures no amenities in the bathroom no coffee machine in the room and no room service neither for just a coffee no working mini bar in the room and no water in the mini bar

bathrooms walking distance to metro surrounded by eateries & super markets nearby atm super fast wifi very helpful staff decent

room service did not meet my expectations. looked better in pictures but it's less than average

wifi pillow and mattress not comfortable toilet was broken for 12 hours and they couldn t give us

room service

thing that could be improved is the wifi connection, signal was lost pretty often and strength wasn't enough for some apps/videos

room was tiny. wifi very bad

i like that they let me had an early check in to the room

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

staff were helpful with early check in and taxi ordering

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

in room facilities for wifi, electrical sockets, tv connections were plentiful

the pool was misleading, not spa like and too cold.

the spa and sauna was free and booked easily from the application, they were incredible

nothing! the pool hours for kids could be longer or have an early morning session.

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they had the service elevator running good and bad, got some

top -location -service -check in /out -very clean -nice view -fast wifi

wifi access wasn't protected by a password - convenient but not secure

due to covid restrictions bar was unable to open in evening.

also gave us a late check out

reception staff very helpful and allowed for early check in

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

i was allowed 2 hours early check in

the highlight has to be the rooftop gingko bar which closes at 2:30am and is so vibey and a beautiful panoramic view of madrid

my kids loved the mystical glass waterfall

minor things such as small gym

perhaps access to gym and spa via the main hotel lobby as well as outside access.

the rooftop bar and resturant is very good

- wifi was strong and reliable

location, breakfast, gym are very nice.

also room service was awesome

so great, not just with their recommendations but helping us with a late checkout and with our kids who were meeting us there

received a free welcome plate of fruit from room service soon after entering hotel room

breakfast room and bed

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

nice hotel, good interior, good wifi! all clean & nice stuff

room, breakfast, flexibility to give us a late check out, location

they had all the amenities we needed and the pool was an added bonus

the wifi in our room was slow but overall was excellent.

it s a shame that the coffee/drinks bar is closed, but it was explained that it had been closed during the covid lockdown and hadn t

here, love everything in this hotel, location is great, the room were clean, water, coffee and bar accessible and breakfast

could not get ice after 6pm and the bar was closed the whole time i was there

bar advertised however only open 7

all of the reception staff were so friendly and helpful as was the concierge and the staff by the pool

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

the staff are all super friendly and the pool area is a nice place to enjoy some time in the sun

having to check in on facebook to access wifi

the reception staff, awesome breakfast on 14th floor and outstanding rooftop swimming pool with magnificent city centre views

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

excelent wifi

wifi was good and the air conditioning worked well

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

they offered us early check in and to keep bags 12 hours after checkout

had a 2 bedroom apartment including a washing machine for laundry

the staff was very courteous and the breakfast was great as well

only that their is no 24 hours room service

the location is good breakfast is good room service is good.

the buffet breakfast offered at check-in was great value, offering quite a few options

location, breakfast,comfort

the pool was fantastic

pool available

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool was very pleasant and it was a great experience to explore the communal areas

the pool, the cleanliness of the room

limited hours for children in the pool/spa area - only 10am - noon.

spacious and beautiful room

the spa was not free to the patrons of the hotel

liked the location, the staff the restaurants' the room, the room service, the facilities like spa and pool, everything was perfect the most delicious big variety breakfast, excellent lunch and

i recommend checking it out during the day when the bar is not open as it feels like a private roof top then

locations just few steps we enjoyed our stay for 2 nights and the welcoming front office offered early check in as this was available

the hotel did not forewarn us that room service would not be available one day due to

price the rooftop bar now it does only open at 18:00pm till 01:00am and metro plaza de espana few metres from front

worth to pay extra for late check out

no gym

breakfast was great too

very good breakfast with lots of choices

wifi was not outstanding; not available in parts of room

only negative thing i remember is the wifi connection

helpful staff with cheerful greeter at breakfast

the hotel was a few minutes away from the centre. clean room and decent breakfast.

accessible, good service, spacious rooms, exceptional breakfast.

we very much appreciated the early check in

there were kids running and yelling in the hallway and on the stairs for hours

supermarket across street for all food needs and granier cafe also across street for tasty breakfast every morning

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

very good breakfast

room service is the worst

location was perfect, the hotel was clean, good breakfast, facilities were great and the staff really are exceptional

clean, the staff was very attentive and the company generous with free coffee, water, and a huge breakfast buffet

they can be more better in room service

love it staff gave late check out 1300 without discussions and very friendly

i loved the welcoming, friendly breakfast room

my phone couldn't reliably keep wifi signal in certain parts of the room, including when sitting up in bed

speed of wifi is a bit slow and the flow of the shower is a bit small

i don t know whether it came from management or the room service staff

not open late enough and no room service

ggy,almost wet,!)shower pressure?

there is no room service before 1pm although we ve turned the heat on, the room tends to get very cold,

the pool is clean and refreshing

very friendly and had room ready for early check in

the breakfast was a littel to expensive for me but sure it was good quality

not able to try pool too cold

breakfast was excellent, with many options

could not get connected using the wifi.

jose and his colleague advised us about the room, the pool and breakfast options