sconnected constantly and had to use my data), and hopefully the

gym has three machines, breakfast is good, but normal

location, beautiful architecture, spacious rooms, friendly staff, great breakfast buffet nicely decorated for

breakfast is amazing

gym is very basic and small.

the bar is great too

wifi was in and out, breakfast was expensive and not many gf options.

no room service and the bar had no atmosphere

great location, good room service, reasonable sized rooms and very clean.

great location, quiet, clean, gym, lemon water at the front door, great view from room, really helpful staff

the bar (with local cocktail) was a highlight

the room service people were truly kind & helpful in anyway they could, which said a lot about their

excellent hotel, abundant, tasty and really healthy breakfast, wifi perfect, good sleep quality

wifi was lightning fast. staff was friendly. bathroom was well equipped. metro accessible.

i guess covid makes things difficult but to have a room service will help a lot.

great location and great breakfast. very comfoybefs

the breakfast is delicious and you have a lot of choices

should be better for a 4 star hotel of that price range: no mini bar and no possibility to order drinks / snacks after 5

unfortunately on our departure morning the bar was not only understaffed but the woman working was perhaps there the first time

also no slippers or mini bar in the room

amenities (gym) and dining were what we were looking for.

bar or restaurant

gym is very basic.

nice little bar downstairs, good house white wine

rooms are to dark and no bar in the lobby.

think due to location

bed was uber-comfortable, bathroom and bar were well stocked

gym is too small.. balcony was too small also

we really enjoyed the breakfast and pool before heading out to explore madrid before catching the train

small gym but nice to have that option

beds, good darkening shades, spa services, walkable location

we didn’t try the breakfast

palestra / fitness room very poor !

hotel was really nice, the only reason why i would not rate it higher is because the fitness room is only ready with treadmills and bikes, i would have like to have a few weights even

fitness equipment are only treadmill and cycling machines the food is not that good and food

the fitness center,

we had a balcony and it was great for drying laundry

good wifi and ac

there was also no wifi when i arrived but they fixed it the next

wifi

wifi was working well

clean, a/c in the room, small but tidy, close to metro station, good wifi.

hotel does not have a bar but you have your fridge in your room

water in the mini bar would have been welcome

excellent breakfast in a quirky bar area and close to the metro.

very limited tv channels, low wifi

the wifi was so poor that i had to use my mobile phone data

it was very comfortable for our family with three young kids

have early check in.

also noticed de room service is from an outsource service that delivered everything perfectly packed and great menu

pool says to be open between 11am and 8pm

staff were very friendly, the pool was great

i felt the bar let the place down. and the bar prices.

everything was excellent. comfort of room, pool and breakfast was amazing.

pool lovely

only thing i didn t like was breakfast

wonderful breakfast with various staff

the food at the restaurant or room service

wouldn't have minded a bit of a bar scene, but the space is small and they do make drinks at the tiny bar just off the lobby

no room service 24hours

location, early check in, staff was very attentive and polite

everything was perfect, nice and clean apartment. great breakfast

i had an early train and the kind staff opened breakfast early for me at 6am - very lovely!

breakfast shud hv more vegetables and non gluten

ud83eudd70 the room, breakfast, location, and cleanliness were all perfect as well

the bed is super cozy!!!!! the included breakfast is also great.

the gym is well equipped for a hotel and is well designed

room service breakfast at 5:30 am on our last day due to early flight

is amazing, small hotel with beautiful garden where they serve breakfast

breakfast was a delight

location amazing , breakfast amazing . clean and spacious room and thanks for upgrade

they even granted us to have a late check out with a small fee which made us enjoy the morning before checkout

was able to secure a free early check in due to flight changes - thank you

third party room service available, and laundry service too

good bar and great drinks and bar food

perfection does not exist, i would say : the bar staff wasn t quite as friendly as the rest of the team, but honestly, it s just a tiny

superb location great bar wonderful service

did not have breakfast

gym a little small yet is reasonable for the location

room very basic, room service very basic.

good breakfast

excellent breakfast in a very pleasant setting

breakfast was excellent and the location wonderful near shops , restaurants and very nice to

liked that they got early check in for us as we were very tired

perfect location, comfortable, excellent wifi.

room service too poor.

the breakfast , lack of room service , cleanliness

i also would have liked if room service was 24-hours

breakfast is quite meagre. wifi was really poor.

was a very good selection for breakfast, which was of excellent quality

very nice room, comfortable bed, good a/c and wifi, and a very good breakfast (free nespresso coffee

they have a nice selection of buffet or menu for breakfast and the hotel is very modern

we could get a small breakfast …and had to go to pura vida across the street for coffee and

location, service, room, fun bar in the the hotel.

very nice lobby area and rooftop, good gym and relaxing spa

the spa and gym were great although i did not have time to use

the little gym is fine for a quick workout and the spa will be nice when commissioned

are well decorated, breakfast very nice, top floor pool was nice in summertime, massage at the spa was amazing (tou have to try)

chanel selection is way 2 little not possible to connect to netflix gym too small and very packed pool size looks much bigger on the pictures its not really a pool

breakfast was great concierge so helpfull staff great food delicious love the marble floor on

equipments are poor, stuff room service are not serious, room check list is not followed

met friends for coffee in bar

room was comfortable and clean. bar etc very good

did not have extra activities like a swimming pool that i was expecting in a five star hotel

great location, comfortable and clean room with good wifi connection

wifi was excellent throughout our stay

to centrum 5-7 minutes by walk,you have a chance to get rest when you tired, staff was good,price,wifi level

wifi signal was weak most of the time we were there, if we could get it at all, but when we asked,

elevator to 4th floor, free wifi

hotel with 5* should offer swimming pool and better equipped gym.

cool bath amenities, great room service

friendly staff, great pizza margarita with jamon extra and a quiet and accessible gym

it had a small pool that i used during my stay

gym was a little small. but i was there to have a holiday.

housekeeping inefficient in cleaning, omitted lots. didn't bother with the kitchen for 3 days

the cleaning service do not take care of the kitchen at all including the cutlery and dishes during the complete stay in the residence that were

large 2 bedroom apartement, nicely decorated, modern, fully equiped kitchen, tons of amenities in the bathroom, large living room, large smart tv’s, great bedding

there is an enviting bar and lounge area in the hall and the staff is very friendly and makes you feel welcome and

style was great fun bar big bright rooms nice people great location

used the gym each day which was also very

the gym is a little small but equipped with high-quality gear

coffee shop/ bar did not open till late in the am if you were not having the breakfast included

hotel allowed us to use a room on a different floor to shower and they also gave us complimentary late check out to make up for the lack of hot water

room service and bar food, at very reasonable prices

gym was small

water and coffee with an electric kettle (very rare to find a kettle in a hotel in spain), gym size was adequate and very clean with water and towels

they give you a free drink on the bar if you choose not to get the room cleaned on selected nights

rver was down, so just a temporary issue).

free fast wifi

room service and quality of hotel is perfect

very good place to stay. good wifi, facilities, breakfast

breakfast boutique selection

kitchen space and dining space

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

the room was very big,with a fully equipped kitchen and amazing decor.

wonderful and comfortable room with ac, interiors, fully equipped kitchen. good location

kitchen, table & bathroom were very clean

rooms are very small. breakfast & room service limited.

is a small hotel but beautiful bar area

perfect location, great room service, nice staff at the bar

wifi, staff

great hotel, fab location. very very comfy bed and good breakfast.

gym not enough equipment and layout

very helpful check in staff . friendly porter . good bar .

the location was good and the gym facility very nice

after waiting 20 minutes for taking an order in the bar

persons behind the bar, no one came ) we have heard that they need another 2 minutes

guests to pay for the spa in such an expensive hotel is a bad joke

we used the spa and the massage and jacuzzi were great

pool area was a little small one day it was to busy to sit out

the spa lady is very nice, but her massage is not good at all (spanish lady) i guess the messure should

pet-friendly hotel right on gran via

via close to lots of good cafes and restaurants room was very clean and had everything i required bar in hotel where you could have drink or

trying to charge 60 euros for a single bag of laundry.

charming decor, bar and breakfast area

and they have a cool cozy hip bar downstairs

we arrived early and zero issues with early check in

gym and the rooftop - i was positively surprised

location, amazing breakfast selection

very good breakfast. spacious room. very clean and comfortable. excellent wifi.

really it just would have been nice to have access to the gym but i understand during these covid times it is not possible to open

food, staff, bar, shower. everything really. excellent wifi.

fantastic location. comfortable rooms, shower was fantastic. bar was excellent. staff superb.

breakfast is oustanding and the rooms are quiet and suitable for a good night sleep

everything, especially location, views and breakfast.

location and staff and magnificent views while having our breakfast

beautiful and comfortable room, breakfast was delicious with wonderful view and the staff was extremely helpful and friendly

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

they offered us early check in and to keep bags 12 hours after checkout

a bar ( drinks only) would have been nice where you can order at the bar

the bar was closed, i found hairs of the previous guest in the bathroom sink

gym is well furnished

gym could have been bigger.

the gym was very dirty and cold

could heat the pool to make it more comfortable to use.

no room service during august

reception desk is small with only one person, but the staff was friendly. no gym.

gym is rather small and equipment could need service/replacement

gym is small but has all what s needed

i liked the position and the late check out time

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

two) it was disturbing to see on sunday evening a single worker taking care of the bar of the hotel

the gym

decoration, very comfortable rooms

no hot drinks available to make yourself in the room but can be ordered from room service.

expected that they have gym but unfortunately it wont be ready til january

i liked how spacious my room was. also appreciated proper work desk and a kitchen.

breakfast is simple, good

we had been doing any real cooking of our own - which we did not -, the kitchen could have been better equipped, there were only a minimal number of plates and other

our room was spacious and included a small, well kitted out kitchen, sitting room and balcony with views over a most charming and little known museo galdeano

liked kettle/tea, mini bar very expensive

very good breakfast, clean room, comfortable bed, nice staff

shopping, restaurants and laundry mat close by

for our family of 5, kids age 8, 13, & 15

is my 4th time staying at this hotel with my family (wife and 3 kids)

and towels had small stains (left overs from previous guests, but it was stuff that remains after laundry, just doesn't give a clean

quietness early check in

1- cleanliness and comfortable 2- room design 3- wifi connection

excellent breakfast buffet. decent mini-gym.

great gym

everything was closed from new year's eve 7pm till the following day breakfast

very stylish hotel, clean, and great room service

you should not knock the door and ask for laundry in the morning

wifi access wasn't protected by a password - convenient but not secure

central location, nice and most importantly adequate pricing, great room service

out the please do not bother sign, they rang me to ask if i was sure about not wanting to let the room service in

the ac wasn t cold at all , and the gym can be better with cable machine and pull up bar

the wifi was very unstable, insecure and difficult to manage

wifi

room - very good exept the clear door for bath gym - not good enough

i was with two kids and it really saved our day

housekeeping and room service are amazing

the gym is very small

gym facilities were quite basic and not very luxurious, which was disappointing

top roof bar is not looked after

the gym is minimal

excellent breakfast included

she coached me in using the qr code for contacting le room service

elevator takes long and doesn't have a restaurant or room service.

located hotel, staff very friendly, comfy beds and a amazing breakfast

there technically is room service but it's not very nice and i think it's just some outside company, plus it's super

there is a kids area with books and toys

the breakfast was very good, although a bit expensive, especially for the kids

no laundry machine, room card is not working sometimes

kids running in the morning

in the middle of the night by (apparently) the laundry room, and therefore personnel of the

breakfast

wifi was ok

the breakfast buffet delicious

break , staff were extremely helpful & a great location , hotel was like new , really clean, room service every day , we would definitely return to this wonderful

room service is excellent, good and plenty of food

i also liked the terrace bar on the ninth floor

roof top bar had excellent views and was a great place to unwind after exploring the

this was the first hotel that did not over charge for laundry services

nice roof top bar with views although very

view to gran via friendly staff early check in was possible love the shower location is a 10

nice and friendly staff , they accept early check in really was very kind from them , very nice central location it almost in the heart

our room had a bunk bed for the kids and it was good fun, while room was well-ventilated

are too small, we could not pass each other, it was hard to open suitcase, kids bed right next to double bed and not space at all

all was clean and kids enjoyed the brekky

room is little small for family with 2 kids

the laundry service was wonderful & not too pricey

road to the hotel seems to be bit dark and foul smelly especially when we were walking with small kids though it has nothing to do with the hotel and no bad experiences for us either, just slightly

the room is good size for one person, with kitchen facilities, mini fridge, mini bar and a safety box

main streets and traffic noise - breakfast was delicious, glad that i included it into my costs - bar fridge was filled everyday - staff were friendly - chromecast on tv allowed me to cast things

the location is fantastic and the staff is great. recommended for families with kids

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there was impossible (bus tours) the rooms are very small and

perfect location. helpful staff good breakfast spacious balcony

there were kids running and yelling in the hallway and on the stairs for hours

the kids were running throughout the whole floor at night

accessible, good service, spacious rooms, exceptional breakfast.

location, clean, super friendly staff, great breakfast

the bar and breakfast area look cozy and the breakfast was rich

room size for two person is small. recommend travelers with kids to book bigger rooms

and my husband loves the yummy breakfast

cleaning, staff and bar service was exceptional

the wifi signal in the bedroom was spotty, so that was a bummer for the kids

location and very clean and the wifi its perfect

and melissa from housekeeping made sure to have the room ready for us and even helped with some laundry

the wifi signal in the bedroom was spotty, so that was a bummer for the kids

great location and cleanness and excellent room service.

wifi went out for a bit, so it was hard to work

the bedroom super comfortable. great location. very complete gym.

the wifi was very good

(no gym or pool) (-)no pool or roof top bar in the patio area. (+) swimming pool is very (-)the rooms were on the smaller side although the bathroom was big. lack of spa and pool. (-)no room service, and no additional facilities such as spa/pool etc (-)lack of spa and pool. the rooms were on the smaller side although the bathroom was big. (-)doesn t offer an indoor pool. i can hear chatter in the hallway at times. (-) the only thing that would be nice is a pool or spa area that supported some downtime relaxation (-)pool is not for adults swimming but more for kids or a chill. (-)left no lobby area small area for the buffet no iron in the room and on all hotel too no swimming pool

elvie asked us if we needed anything while we were sitting outside the gym, just having cucumber water

breakfast in a bar next to the hotel was very limited, only a coffee and croissant, no buffet

i believe that propert would benefit from having a simple coffee bar downstairs...

no hotel bar however many just outside the door so not an issue.

breakfast in bar 100 m from the hotel

it's in one of the main restraint and bar areas

staff was very polite and attentive, it was clean and smelled cleaned, has a gym, breakfast was very good and the location was just perfect

was a bit noisy, kids running down the halls late at night and then housekeeping started at 8

the gym should be open without reservation or fees. but good central location

kids running around above us

gym required booking and extra payment, which wasn't clear on the website.

location great staff very helpful with early check in due to my mobility issue at the time.

1 person serving breakfast for everyone - hence, quite slow with the hot dishes

breakfast service could have been more attentive

beautiful building, great location, spotless clean rooms, great breakfast

i took photos to write a review and i really loved the quality of service, the breakfast had all i needed, also the spanish potato omlette, their walnuts were really good quality

in particular, the breakfast food was excellent and the service was excellent