gym was closed for repair

friendly, professional, clean, comfortable. it was nice that there was a gym

parking is very easy

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

clean free parking available nice views

- parking - reception area

had lots of parking and in excellent location for mountains and nearby town

breakfast was sumptuous

breakfast was delicious and filling

very friendly manager and breakfast room staff

breakfast was amazing

the breakfast was outstanding, which is unusual in my experience

nice view but the breakfast was nothing special, no vegetables again.

the restaurant is also very nice quality and a great breakfast included

place with a magnificent view, excellent staff and amazing breakfast

excellent spanish breakfast

stay and great breakfast

hotel was advertised with a pool, but the pool wasn't open yet, which was a shame

nice room, clean, various breakfast and close to the city center

no attendant to help and room service guy was not very friendly

modern, clean, close to the el escorial palace, good breakfast

i wish there was a better poolside service for food and drinks during the daytime

breakfast was lovely and varied

the breakfast is served at your table and it is delicious and beautifully presented

outside box with fireplace was our favourite place, the staff was super nice, great breakfast, overall a quiet and comfy place

the pool area is absolutely beautiful with lots of loungers, you can also get drinks by the pool from

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

there was no breakfast serve.

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

is info is not in the

on the other hand the pool was very clean

was very cold at the main space at night

my wife used the gym and she loved it

no shower facility by the pool

the cafeteria saved the day with drinks and bar food

cheaper to buy breakfast in bar rather than restaurant (toast only)

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

a more varied selection of food in bar and restaurant.

restaurant was closed only the bar was open.

really good value for money and staff extremely helpful

good wifi connection as well

comfy, friendly staff easy good wifi so work was smooth

ranging for me to go to the local gym)

location, staff and gym facilities were exceptional

listing photos show a pool, a jacuzzi and a sauna

unfortunately did not have a chance to use the spa but perhaps anouther time

the staff were all fab and the spa was lovely after a day

food and poor, inaccurate info re pool facility

very good restaurant, extraordinary attentive and professional receptionists, cosy beds,good wifi

great tapas bar downstairs,fantastic location, good value

the bar is very popular with locals and has a great local vibe

) they have a restaurant and bar onsite

enjoyed some beer and tapas in the bar where the bar person really looked after us

very pleasant family run hotel with a friendly bar and excellent restaurant, this was my second stay and i will go again

comfy bed and good wifi, bathroom maybe a bit outdated

cleanliness, wifi availability

decent wifi, comfy beds, and room

clean and comfortable, close to the main points in the city, wifi is good, staff are very nice

wifi was a little spotty, no kettles or microwaves or anything in the rooms.

free sweets in reception, good wifi and warm rooms

or those who drive ), good wifi and ac.

wifi didn't work most of the time

shelves to put underwear etc in 3) pillows just cheap flat foam very uncomfortable 4) very weak wifi my husbands ipad would not work properly 5) preset air conditioner can only have 24c or off 6)

wifi worked very well and all staff were very friendly

the bar was very good and we sat outside with a great breeze

is one of the outstanding locations in the world for a hotel, room, pool, terrace restaurant

outside pool (no sunshades) and gym being closed

pool and sauna hours are 1700-2100.

access to the indoor pool is not senior friendly the

plenty of free parking in front of the hotel

near city center. free parking. great restaurant and tapas bar. good price. good wifi.

it wasn't very close to any bars or restaurants. having said that the hotel bar was good.

and snack bar not open on sunday evening and fully booked at lunchtime

nice hotel with a great bar restaurant

the cafe by the pool was so so

nieve was charming and spoke very good english the pool was brilliant and jorge, the lifeguard, spoke good english too

no smoking area for bar when weather inclement. breakfast expensive.

pool area in gardens with bar

they allowed early check in as the hotel is huge and has many

the bar and restaurant are buzzing with activity

had a car rental so the free parking and location a few kilometres outside the downtown area was perfect

has free onsite parking and a very convenient restaurant serving all day

no public transport to segovia near hotel. bar at the first floor.

well located, ample parking, good bar and restaurant facilities

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

bar closed 3

excellent breakfast, fantastic pool and located in a lovely quiet area.

large, closed and secured parking in front of hotel

room, pool, sound isolation

swimming pool is refreshing

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

from the room you get a glimpse of the golf course

enjoyed the coffee bar and the breakfast was good value for money

shuttle from/to airport, shuttle to santiago barnabeu stadion, room was comfortable, toilet is amazing

wifi did not work

breakfast buffet really good, lots of choice

had room service which was prompt and the food was still hot

room service was available and room had a mini bar also

room service was available and room had a mini bar also

told me the sauna was not working

and friendly throughout the stay

amazing room, stunning view, nice gym and helpful staff.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm the reception staff was very bad and treated

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need to walk a short distance to grab a taxi or a bus

be good if there was a roof top bar and swimming pool.

the hotel exudes elegance with beautifully designed rooms and top-notch amenities, including a spa and fitness center

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

staff were helpful with early check in and taxi ordering

several different types of business close - restaurants, laundry

i like that they let me had an early check in to the room

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

excelent wifi

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

room was clean and tidy every day, and the wifi was fast

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the pool is fantastic and the entire facility has so many extra rooms

the pool was very pleasant and it was a great experience to explore the communal areas

the pool is not too deep, for an average sized person, except a depth to the half of the body

the pool, the cleanliness of the room

they upgraded our room and let us have a late check out without extra charge

covid has impacted services (gym sanua)

gym closed

late check out

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

gym needs to be reserved in advance in order to use

it doesn t a gym, pool nor a bar.

nothing really - bar a bit boring

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

every bottle you want to drink same for coffee there used to be complementary coffee before the gym is poor not suitable for clostrophobic

didn t have the toilet brush and maybe some small gym or swimming pool would be

the room service is super nice

rooftop bar sehr cool

fitness centre can be booked and you will have the centre and sauna to yourself

the breakfast was varied, with choice for healthier options

wifi very slow, sometimes unresponsive

the breakfast very good too

the swimming pool was not available.

the breakfast was a littel to expensive for me but sure it was good quality

jose and his colleague advised us about the room, the pool and breakfast options

nice breakfast always worth it

i had hoped the swimming pool might still have been in season

brought two kids (1 year old, 2 years old)

limited range of food on offer in the hotel's restaurant but there was an excellent bar only a few metres away

we were on the fourth floor, facing out towards the pool, and we quite literally never heard a sound, even during the day, when the pool was being used

just want to point out that the internet speed in the rooms was very slow, the gym is not maintained well as even the treadmill was not working

d the music theme) was amazing

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable my son jumping around in the

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for the parents

wish the price of drinks at the bar could be comparable to the local bars but it is the same with any hotel

the staff was friendly and the breakfast was great

nice pool

her name is liza and she works as the pool guard

we had flexibility for early check in and luggage storage after checking out, which is really important in a big, bustling

service friendly everything organized pool good seating outside close pool relax food good thanks again for exe hotel when i go again i

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

rtain chest exercise

comfy bed friendly staff good wifi local shops

no pool, no spa, no gym, because under construction

i'm referring to the ladies i've been served by: the restaurant was full and they offered me a room service with same menu as the restaurant

was supposed to be a bar menu, but int was not available, only the restaurant menu was available

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

the bar staff is awesome

property was clean and the staff were great. bar man was lovely.

nice quiet hotel breakfast had great choices bar staff friendly

also we were with half board and the breakfast and diner were very delicious

the room very spacious pool area nice

breakfast is a must try and

and large rooms, very clean and comfortable, good wifi, good value, decent location in madrid

breakfast was very good, the place were we had breakfast was very nice

the breakfast selection is really good and delicious

the room service food was really overpriced and not that good.

room was tiny and dark, staff was rude and my belongings were left in random places after room service

the wifi signal on my room was sometimes dropping, maybe because of the walls.

no bar or room service

room service did not meet my expectations. looked better in pictures but it's less than average

moreover, there is the offer for late check out at 13:30, with only 10 euros charge