a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

restaurant and bar closed no local amenities nearby

room service wasn't answering to be able to place an order but phoned reception and they went to

did not work the pool was opening very late

minibar fridge empty, apart from a couple of small bottles of water

nice external swimming pool. good parking access.

staff is very supportive, and the rooms were super clean and every day we had room service

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

a mini bar in the room is advertised but there was nothing in it

the bar area was very comfortable

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

from the room you get a glimpse of the golf course

has parking inside the building

parking outside the front was very straightforward, although we were told there was also hotel

spacious. nice bathroom. parking available. good value for a night stay while traveling.

free fast wifi

wifi

the bed was a very comfortable california king, it had all the amenities we could want, and the breakfast was ample, varied, and of excellent quality

super central with good connections. very nice hotel, clean, friendly staff and good breakfast!

i aske if room service was available , and was told no

- about 2 fitness machines, i wouldn't call a gym

the pool terrace ia amazing wiz amazing views

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

they upgraded our room and let us have a late check out without extra charge

very helpful staff, friendly and knowledge of area , breakfast attendant very freindly,

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

the weather wasn't great so to be able to have dinner and breakfast there was so

no gym, bed was too hard, no iron board

property was clean and the staff were great. bar man was lovely.

front staff was wonderful. breakfast was great. facilities are well kept.

love the breakfast, i come to this hotel for second time just because of that

room service takes some time but still amazing.

the room service food was amazing, limited, but still amazing

couldn t enjoy the spa voucher

the small kitchen was suitable for cooking/heating light meals and the location was central while close to

the wifi was good, everything was very clean and housekeeping was great

we loved that there was a gym and breakfast was great

we used the kitchen in our suite for breakfast and there was a supermarket within 5 minutes walk

and comfortable the room service from the nearby restaurant was nice and convenient very close to gran via, templo de

st 3g) - this

the bar area was also comfortable and all the staff were friendly and helpful

bathrooms walking distance to metro surrounded by eateries & super markets nearby atm super fast wifi very helpful staff decent

wifi required to sign-in via a web interface

did not have room service

room was tiny and dark, staff was rude and my belongings were left in random places after room service

room service did not meet my expectations. looked better in pictures but it's less than average

room service

the wifi signal on my room was sometimes dropping, maybe because of the walls.

no room service available

the gym was well equipped and clean

the pool is nice and coffee bar was great

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they had the service elevator running good and bad, got some

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

good location, super clean, great breakfast, cosy spa with gym and pool

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

i was allowed 2 hours early check in

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

great value for money amazing sky bar with 360 views of madrid most importantly the staff and the service was on point

charging 6 euros for ice and english was a little hard when calling room service

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed somehow

pool not open whereas it wasnt indicated during booking

no option to order room service after 11.00pm

staff kept information unless asked for, like for what floor is my room, is there a wifi, what time is breakfast, basics

they had all the amenities we needed and the pool was an added bonus

room service finish ar 23h00. not convenient when arriving late from a trip.

very spacious,the pool,the gym.

central location, nice and most importantly adequate pricing, great room service

the hotel provided very good breakfast, comfort and fast wifi

great breakfast and room service. room was ok. good value for money for three adults.

hotel bar was closed.

were very friendly and professional on arrival and throughout my stay, the bar staff was especially good and there was a happy hour with some free snacks

every bottle you want to drink same for coffee there used to be complementary coffee before the gym is poor not suitable for clostrophobic

breakfast was also excellent

the situation for the following night, and they upgraded me to a suite and did not charge me for breakfast

breakfast was very basic with very limited options. no gym or pool.

the breakfast was excellent, very complete

wifi in the rooms was not very strong, keeps disconnecting, would have to go sit in the lobby to

laundry service but pricing was unclear for some 30 items

could not get ice after 6pm and the bar was closed the whole time i was there

the wifi was unreliable. the street was noisy at some point at night.

the bar was closed at 9pm???

drinks at the bar were very good

the reception staff, awesome breakfast on 14th floor and outstanding rooftop swimming pool with magnificent city centre views

we loved the rooftop plunge pool and bar with great views over the city

works, big shoutout to the complimentary wifi it just works perfect

wifi was not always stable

also room service was awesome

decor room service choices slow wi-fi

the gym is outstanding

- wifi was strong and reliable

good gym and breakfast

had a 2 bedroom apartment including a washing machine for laundry

i love everything the room the service snd aldo the breakfast

only that their is no 24 hours room service

room condition and space, great breakfast, excellent customer service from the hotel staff

the staff was very courteous and the breakfast was great as well

no room service

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

they offered us early check in and to keep bags 12 hours after checkout

needed a bar area. rooftop was closed.

sofa bed was a little too small for our two kids aged 9&11

liked the location, the staff the restaurants' the room, the room service, the facilities like spa and pool, everything was perfect the most delicious big variety breakfast, excellent lunch and

i always use the treadmill in the gym, but there was nothing in this hotel,

the spa was not free to the patrons of the hotel

the air conditioner in the room made noise. room service was not answered by phone.

the gym

locations just few steps we enjoyed our stay for 2 nights and the welcoming front office offered early check in as this was available

the room service

customer service for room service

breakfast buffet was tasty and convenient

com photos made it appear that the hotel had spa/jacuzzi facilities

remember the name of the staff member who checked but he went above and beyond and gave us an early check in for my mom

paid extra expecting some form of spa access because we were extremely tired, and it didn t even need to be private

spa jacuzzi was a lovely touch and the location of the hotel was very good for the metro and for

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

staff were helpful with early check in and taxi ordering

i like that they let me had an early check in to the room

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

the kids were running throughout the whole floor at night

accessible, good service, spacious rooms, exceptional breakfast.

the hotel accommodated us for early check in.

breakfast was so good. location perfect. staff very friendly

very convenient. the room was small but clean. the breakfast!

wifi reception in the room was very poor

very convenient location very good breakfast

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm drinks

travelling with kids the safety features were important for us and the hotel provided it

i loved the welcoming, friendly breakfast room

wifi not great

the wifi is superb, staff friendly and helpful, the room was very clean and tidy and the location is

very good location and clean rooms and stuff were friendly . breakfast was excellent

the location was great and the room was a decent size, the breakfast was nice.

the location is perfect, a lot of options for breakfast,

the pool was a nice treat to

couldnt eat hambuger from room service

rooftop with pool diego in the bar really nice

location, roof top bar and pool, really clean room

room service closes at 23.00 so early

to the metro and most of the tourist attractions are within walking distance; 8-min walk has a casino

gave us a late check out which really helped as we had a late flight

the waiting time a lot longer, rooftop bar was closed for a private party in one of the nights, room service did not respond after several calls

helpful staff! very kind and generous. the area is close to everything nice gym!

pool and terrace bar brilliant

liked this hotel because it has a cool gym and its location to two nearby subway stations

the service staff was friendly and the rooftop bar was relaxing

wonderful and comfortable room with ac, interiors, fully equipped kitchen. good location

coffee, tea, and some water in the kitchen would have made this an 11/10

the room was spacious nice and comfortable bed, kitchen with amenities,

maybe it could have another in the kitchen or in bedrooms

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

quick room service in the morning

location was excellent. the staff are all very helpful and friendly. wifi service was good.

we returned home from an event, having not eaten since late afternoon, and contacted reception / room service, for a light snack at midnight, only to be informed that the

t ok for smartphones)

complimentary mini bar was a nice surprise which was stocked daily

big, useless cot in our bedroom taking up a lot of space - we have no small kids

the mini bar and fridge was a nice touch

& metro) just few steps - clean - wi fi is excellent - staff are very helpful - there is mini bar and kettle in room ( refilling tea & coffee

the location is fantastic and the staff is great. recommended for families with kids

main streets and traffic noise - breakfast was delicious, glad that i included it into my costs - bar fridge was filled everyday - staff were friendly - chromecast on tv allowed me to cast things

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

i liked the position and the late check out time

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

did not eat at the hotel as breakfast was very expensive for what it is, and sadly the spa had not been built yet which was my only real let down

nothing other than shame the spa hasn’t been finished yet

the gym was a bit stuffy needed better air conditioning or simply for it to be turned on and something

at night is very dark they should add a sign with lights or something and the lobby, elevator and gym are old, the rooms are nicer and don’t match the

the gym is open from 7am till 9 am only and they say it is because of covid

breakfast was good but lacked variety

it would be tight for 6 unless 4 are kids

kids enjoyed the bunker bed.

we did not have breakfast...too expensive. staff was extremely helpful.

our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used

laundry service is very late

the room service was efficient and the food delicious

the price for the hotel laundry pick up timing

uria ) who make my stay comfortable

wifi connection is bad

there is also a kitchen which we didn't notice when we booked a room so it was a pleasant surprise ( some

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

great location, wonderful big room with two windows and a kitchen

nelson, who works very hard in the kitchen getting the breakfast ready, was very nice and took an extra few minutes to make sure i had

there is also a kitchen inside room if you want to

the staff was really helpful and the room was nice, bed was super comfortable. nice breakfast.

ud83eudd70 the room, breakfast, location, and cleanliness were all perfect as well

the bed is super cozy!!!!! the included breakfast is also great.

the breakfast was

location is close to 3 metro stations in a 5-minute walk. the breakfast was delicious.

great facilities and room service menu

gym only open 9am-10pm limited gym space and equipment

the new gym is not yet ready either

and the historic center and just 2 min from metro station - very comfortable - possibility of early check

minor thing but the gym opens at 9am

breakfast is very simple, but it is enough to start the stay.

it would have been handy to have room service.

breakfast is very busy and crowded

the breakfast exceeds my expectation

the food at breakfast buffet was fresh and delicious