downstairs bar looked nice (did not use it) (+) the bar at night is lively but closes early, at 10pm

us in within 1 minute with no information and when i asked questions about where the room was and breakfast, she look irritated

hotel in a very quiet area, in well-maintained condition, two bedrooms in the room, a tiny kitchen, 30 minutes from madrid by car

having the restaurant and bar downstairs was so convenient and dinner was fantastic

there is a well-kept garden at the entrance and there is also a bar next to the hotel, a quiet and pastoral place, excellent value for money

breakfast was horrible.dinner could be much better.

they didnt have eggs available for breakfast

breakfast, bed, free parking

great location for shopping and costco trips. nice facilities. clean. good breakfast.

the courtesy of management due to a late check out i didn't fully comply

clean, nice staff and good breakfast

a mini bar in the room is advertised but there was nothing in it

the bar area was very comfortable

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

decent rooms and wifi

good wifi and ok breakfast

wifi was not good. didn t work most of the time.

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

staff is very supportive, and the rooms were super clean and every day we had room service

secure garage parking in basement, was great for my moto, tight for cars

has parking inside the building

to motorway and easy to find with plenty of parking

free garage and outdoor parking

free fast wifi

it was nice to have a gym in the building even tough it is very small

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

adjoining rooms for the kids as well

parking and that's it.

booked this hotel for its proximity to the airport, maybe we were very nieve to not realize what adults only entiled

breakfast a slice of toast nothing else offered only more toast ,very poor when setting off for 5

breakfast wasn't that great, i suggest they add fruit to the breakfast plate

we liked the bed comfort and the spa bath

lovely swimming pool, tasty breakfast and very nice and helpful staff.

lovely grounds and swimming pool

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

outdoor swimming pool is clean and big enough to swim in it

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

big shower head bottles of water in the minibar train to madrid is on a walking distance (8 min) breakfast was varied and

continental breakfast was well garnished and good value

very limited non gluten free breakfast options as well as no hot food (eggs, meats, etc)

the hotel is very conveniently place for the motorway and it has lots of free parking

no mini bar in the room , no coffee maker or water heater .

late check out mas tarde

cosy bar restaurant attached

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

the pool was closed - but then we were so happy to see the monastery

fridge there but no option of a mini bar or room service

breakfast good, tasty, wide assortment, in nice room

no attendant to help and room service guy was not very friendly

seasonable swimming pool

easy and cheap to get in center of town with bus and metro without driving and looking for pricey parking

there is a parking, good access to the supermarkets and malls

ol was still closed), great staff, huge free parking lot

quiet place, on site parking, the bed is super comfortable

bar closed 3

ranging for me to go to the local gym)

the wifi was terrible and extremely poor

good wifi connection as well

really good value for money and staff extremely helpful

comfy, friendly staff easy good wifi so work was smooth

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

big rooms. laundry service was excellent.

restaurant was closed only the bar was open.

the cafeteria saved the day with drinks and bar food

a more varied selection of food in bar and restaurant.

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be a bit more smily, sad faces during the service

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

breakfast and terrace are very nice . staff are friendly.

wifi connection was rather poor

i aske if room service was available , and was told no

needed the breakfast bar to be open earlier than 0730

only room service

room service finish ar 23h00. not convenient when arriving late from a trip.

comfortable well ventilated quiet good gym for people wanting cardio equipment

not acceptable for 4* to be honest and for this price - not so good wifi

gorgeous breakfast, very attentive and efficient staff in the restaurant and reception.

the kids were disappointed because the pool is much smaller than how it looks in the

good breakfast friendly

the bar staff is awesome

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell available

property was clean and the staff were great. bar man was lovely.

nice quiet hotel breakfast had great choices bar staff friendly

they upgraded our room and let us have a late check out without extra charge

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

wifi was cut off for a whole day and a half, staff didn't really offer any solution to someone who

large room with a kitchen and minibar. clean. wifi worked fine. good value and good location.

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

close to plaza and food courts. nice breakfast at hotel. nice staff

breakfast options were great and reasonable - and cute food places on the same street so you

the room was very comfortable, and spent a bit of time in the gym, which was really well stocked for its

rooms and wifi can be improved

gym was a bit sparse, though functional. pool seemed a little small- but again functional.

40 euros is too expensive for a burger and a soup with room service, but very

the location, breakfast, room service and all the hotel facilities were great.

size room, cupboards and shelves, good air-con, wifi ok

the staff were wonderful- kind and helpful with our early check in request

stunning bar and reception

bar was really nice and relaxing

i didn t like that they didn t have a laundry service. they also didn t have room service

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they had the service elevator running good and bad, got some

the pool is nice and coffee bar was great

it is expensive and there is no way for a family of four to use--we had three because one of the kids was on a program so we cannot return as a family

staff was exceptional, location, gym facilities, breakfast and so on.

open window; comfortable bed; good wifi; salmon served for breakfast; bbc one and bbc two satellite programms on tv; walk in

good speed of wifi

i was allowed 2 hours early check in

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

the rooftop bar and resturant is very good

room service was great

the highlight has to be the rooftop gingko bar which closes at 2:30am and is so vibey and a beautiful panoramic view of madrid

i was with kids who were hungry and tired

hotel with great facilities (the spa is very enjoyable) - very central location - delicious breakfast buffet - helpful and friendly (+)room was excellent breakfast was superb location is second to none overall comfort was excellent cleanliness was (+)everything, great hotel, location, staff and breakfast was very delicious (+)good staff, great breakfast, clean hotel, large lobby, great location (+)the breakfast and the location (+)location and good breakfast and restaurant on 12th floor excellent friendly staff (+)breakfast was great and diverse (-)vegetables....pls add to breakfast. (+) breakfast was a well laid out buffet, well maintained, and with something for everyone

the wifi in our room was slow but overall was excellent.

ry poor connection in the rooms): should be improved.

no tea/coffee facilities in room. bar never seemed to be open

great location, very clean, good wifi, comfortable bed, helpful staff.

breakfast was

plus laundry facilities

the bar food and coffee were excellent

room service qr code didn t properly work

wifi signal was not always stable.

all good, great staff, nice rooms, pool, great bar and fabulous location

wifi setup a bit odd

location was excellent, rooms were lovely and very clean and the rooftop bar was amazing!

had a 2 bedroom apartment including a washing machine for laundry

the wifi functioned well

thing that could be improved is the wifi connection, signal was lost pretty often and strength wasn't enough for some apps/videos

the room service food was really overpriced and not that good.

room service

no room service available

central location. staff super nice! delicious breakfast!

the location is good breakfast is good room service is good.

everything, the hotel is one of the best, the position is perfect, the breakfast was very good

no room service ie tea coffee facilities

location, breakfast,comfort

easy free parking english speaking and helpful staff clean room sauna and turkish bath in the gym unbelievable rich variety breakfast with fresh fried eggs a/c is efficient and silent nice

the gym had all we needed for a morning workout

free underground parking, an adjacent shopping mall with a supermarket

would have been nice to have a bar to have a drink at, and perhaps a bite to eat

only facility that we felt could have been better was the lobby bar which closed a little early