reasonable value for money. pretty garden and easy safe parking

we particularly liked the upper house rooms with your own pool area

we enjoyed the food both at breakfast and dinner

the included breakfast is simply coffee, fruit and bread with jam

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

breakfast could be enhanced and food menu changed from day to day.

from the delicious breakfast every morning on the deck overlooking the lake, to the poolside bar with breathtaking views and the most gorgeous infinity pool i have ever seen, we could not have

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

ask for more, most beautiful surroundings/views, great breakfast and relaxed atmosphere by the pool with refreshing drinks made by the bar

also, the food is delicious , the pool area is spectacular with breathtaking views

darwin greeted us at the bar and not only gave us local tips but also other information when i asked, like about local

wifi worked in our room and was not an extra charge

hotel: nice pool

location and view and restaurant staff and small pool. night lights. room service.

i did not like the wifi, the signal was extremely poor in our room, i recommend wifi extender.

friendly staff, great and quit location, nice and comfortable rooms, good breakfast/food, nice pool

i don't know about the pool, i didn't see anyone in it and didn't have time for it

pool was small, was low on water and filter system wasn't working great

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and transport

wanted a value stay for 2 nights, away from the bar scene, with a pool and a kitchen

breakfast was filling and in a very nice courtyard had an entire room for myself with balcony the

good value for money, nice staff, laundry service.

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

location,laundry

affordable laundry service

parking is included on site, but the path to the hotel is very narrow

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

good wifi

parking - the hotel is found down a very narrow corridor that can barely fit a small car

beautiful hotel at great location with a great breakfast

comfortable and quiet. breakfast was delicious ud83dude0b

we managed to get a good night sleep and breakfast after a day of flights- just what we needed

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

the girls running the kitchen are very loud, waking us up early in the morning.

the breakfast was great and the wifi was good enough for a skype call

wifi was not good, a lot of loud noises from dogs on the street.

balcony room costs a little extra and just looks over a parking area

liked the proximity of the main tourist attractions and early check in

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

the water in the pool was very cool, almost cold

large room with balcon quiet at night good place for family with children pool

nice to have a pool to swim after a long travel day

the pool area is sheltered from wind and it s pretty quiet in the rooms

no ac in rooms, pool wasn t available

breakfast is delicious

staff we had were super friendly and even organised a take away breakfast for us

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

where else can you get a bed for 6$ with breakfast included

also breakfast included for the price was amazing and very yummy

friendly staff, off street parking, clean rooms, hot water

i felt safe using the parking as well

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

wifi was weak

the pool was unusable, dirty and probably unhealthy

good wifi nice hot water

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

there is a pool table, fuse ball and air hockey all free

i really liked the wifi signal

nice sauna temascal , good price, free parking, very good attention

was very nice and helpful with any request from laundry service to transportation

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

great hotel, spacious room and wifi. good value.

it has parking, two elevators and the suite had an amazing view of the lake

playground (without the kids club) needs benches/sitting possibilities with tables for drinks, shade and is overall

pool was a plus to relax in the morning before heading out to explore

we were there for children s week so thr hotel prepared great activities for the kids

there is a kids club which is one of the reasons we booked this hotel but only open on weekends, a pity

the location is great, the laundry service was quick and clean, and the staff were friendly

the staff were very friendly and assisted with laundry and other documents that we needed printed

cheap, close to the lake early check in, late check out

cheap, close to the lake early check in, late check out

cheap laundry service, availability of travel services

parking of our car was not in the hotel, but very close in secure parking, for free

the hotel offers free parking, which is a block away

very friendly staff, helped with a very efficient taxi and laundry service

7)

parking is included, but it is about 2 blocks away

their is no eco pool

they have a small kids that’s my daughter got to enjoy at the end of our day

staff is really helpful and our kids had lots of fun interacting with them

the gardens are lovely and the small infinity pool was a nice bonus for us

pool was chilly and a bit small, but it was never crowded so worked out

no wet bar or refrigerator

room service was super quick to deliver our morning coffee

pool was very warm

place was uniquely decorated, the gardens were full of birds, the view from the restaurant and pool to the lake and vulcano - unforgettable

you had to send your clothes to laundry to get them pressed

it had breakfast included there 3 simple option which were all good

we thought it included breakfast

wifi only works around the reception area

the walls are very think in the room so the wifi does not work inside the rooms.

wifi in the room, onsite restaurant was closed so we had to order in or go into town

breakfast was amazing

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

the breakfast each morning was healthy and delicious

lot of natural light, silence,comfortable bed, towels and strong wifi

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

wifi very good and possibility to have a great breakfast with homemade

wifi was good and room pretty quiet

early check in 10am and great location

the wifi is not working very well on the top floor.

wifi in the room was not very strong but in the corridor the connection was good.

also, great little bar and fantastic barman

the intimate little bar was delightful

breakfast was yummy

bar closed at 9pm (but we got the fire lit in our room and sat drinking our own whisky so it

the bar was just right for a pre-dinner snack and drink

a beer in the hotel restaurant is three times more expensive than any other bar

the included breakfast was very good

a beautiful place we rented the apartment which was confortable for our family of 4 adults and 2 kids, the staff was awesome and the facilities 5 star, outside the hotel theirs really no

the room was adequate, clean with comfortable beds and good wifi and a comfortable little sitting area in front, what really stood out as exceptional were 1

the included breakfast was super delicious, fresh, and had a variety of foods

very clearly mentioned everywhere on their website, but there s only wifi in the common area patio

wifi only in a common area and was not too realiable

as i have adopted kids of color that is not something i appreciate

yoga lessons in the morning and chatting replacing wifi were the 2 icings on the cake

wifi only works at some areas but that is what i wanted

nice furnished kitchen area with patio

the outdoor kitchen was perfect

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold in the evening to sit

lee and elaine will let you do a load of laundry in their washer

the property is lovely the pool is great.

wifi in my room it pretty weak.

the wifi can be spotty at times

the property lacks a pool.

the wifi signal is spot on everywhere

- the breakfast is including coffee, but we dont drink coffee and asked for tea, but they charge extra if

helpful, breakfast, excellent restaurant, beautiful setting, accommodating for late check

breakfast was okay, nothing too special

breakfast was excellent and staff were terrific

good breakfast

room was beautiful and we had a good time at the pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

they also have a nice heated pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

i looked forward to coming home each night and relaxing in the pool and room

has a pool table and table tennis too

the view and the terrace is exceptional, the pool beds are also extremely comfortable

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

our room was next door to the kitchen and extremely loud with music and chatter from the staff.

nice pool and right can walk right up to lake for great swimming area

loved the free breakfast, staff and the view from the hostel

i really enjoyed the free breakfast and the available drinking water

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

staff was incredibly, lake access was great, the free breakfast lovely.

amazing breakfast, location and vibe

the heavy metal beat from the bar across the street was very loud

spa was not 100% functional and sometimes food would take too much time to arive

the bar next door hosted karaoke night until 10pm. it was uncomfortable!

the pool and jacuzzi very clean

the pool could use an update. it wasn’t very inviting to swim in.

small imperfections, like the wifi wasn t always working, the windows didn t close properly, but nothing significant

they have a spa although the front desk staff didn t say anything about it

has the best wifi on the lake

wifi doesn't reliably reach the outlying rooms.

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast is available but opened too late for us since most of the touristic activites start quite

the view is really amazing!! nice breakfast

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

breakfast is provided at a low cost and is delicious

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

the pool is fantastic for kids

the kids enjoyed the pool

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from with boat dock, tranquility and stunning volcano view

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

free breakfast was huge and tasted amazing

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

amazing view of the lake and the morning serenade of the birds. great breakfast area.

amazing, location, views, accommodation, staff, breakfast

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included

the location was good with beautiful views of the lake. the breakfast was excellent.

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

very close to the center. had parking and good breakfast. staff was very nice

breakfast was great

located really close to the main pier / water front where all the shops are and parking space included for our car

reliable wifi and places to work

power went out for over 24 hours during our stay

q at the door, 70q instead) the laundry service is 5q so good but the clothes were not very

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

d the wifi along with it)

there is parking inside for guests and a beautiful

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

wifi sometimes drops.

breakfast was delicious

, in other comments wifi and not enough coffee at breakfast was critisized

the wifi connection is bad when you are in the back rooms.

wifi was in an out and very weak