the wifi wasn t the best but still usable. there wasn t really a kitchen, just a fridge.

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

clean, good wifi, nice views, everything was as descripted, i've stay different times and i notice that the

communal kitchen area had everything we needed

they have laundry service

laundry service was reasonable price

the laundry service is high recommendable

clean and pet friendly

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

friendly lady, peace and quiet. i also advice the maple bar on the corner.

ensuite bathroom, fan and outlets and wifi provided, not much could be better especially for the value

good wifi

central location, kind staff, quick laundry service. had a great stay.

they prepare breakfast early in the morning and they do it while listening to music

excellent service, location and free breakfast

breakfast was also very good

breakfast was good enough - continental one, but quite good taste

breakfast was ok. tipical. a little fruit or juice would have been nice.

the rooms are very basic and the spa was closed

they also organized our spa treatment, which was exceptional

cleanliness, comfort, warm water in the shower, great (free) parking, excellent service 24 hours

location, aaaaamaaazing breakfast (truly, 10/10), very attentive service all around

have stayed at many fine hotels, but this raises the bar far beyond any expectations

also, the parking spot provided is only in the cabin

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make

room was spacious, free water, good wifi and communal kitchen

pet friendly

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

staff was helpful to arrange for expedited laundry services after an outing to acatenango

besides all that the stuff is not welcoming and the breakfast was very poor

while breakfast was included in the very affordable room rate, the restaurant was quite expensive if you

there's a restaurant and a bar at the hostel

the breakfast consisted of a platter of fruits and a little pancake

they offer free coffee (you have to ask for it) and there’s a bar here at night that offers great drink prices

the staff was great, hotel was clean, room was nice, and the kids loved the

there is no breakfast on site.the bathroom is old and there is poor wifi connection.

also, their laundry service was fast and did a good job for a fair price

few space at pool (only 3 chairs), super bad wifi connection (could not even open whatsapp sometimes), small

bit noisy, thin walls to be expected, but kids screaming at the pool and bar noise

wifi. variable. dropped al 3 of my devices frequently.

even the wifi signal is low

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

all three rooms had weak or almost zero wifi coverage

wifi in my room

i could easily hear my neighbors and the music from the bar next door

the breakfast is delicious ( i went for the traditional guatemalan breakfast) and the service was (+)every

laundry service and the beautiful garden and seating area

bar next door is a bit noisy but it s fine with earplugs

laundry service and attentive to things

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

also they charge 40q a lb for laundry which was literally outrageous

the cable and wifi were free and rather reliable

the room was huge, the breakfast was awesome and all the staff exelent

parking is not on the premises

beautiful, impeccable, nice staff, amazing breakfast

it would be nice to have a bar for residents

the parking situation is a little difficult to coordinate each time you want to park or depart

they did change the room, however it was right next to the laundry room which meant

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

laundry service was the worst

the facility offer pool, and doesn't have

tasty breakfast

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

the breakfast was very good - probably the best hotel breakfast we have ever had

oh our room had a fireplace which the staff came and started for us

breakfast was included in the price and a variety of options were included

also a shared kitchen and beautiful terrace with views

kitchen not very well equipped

the location was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry

very clean, lovely terrace. very good kitchen. friendly staff

very clean facilities, fully equipped kitchen, centrally located & with very nice staff

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

also, there is a fully equipped kitchen that is available for use

), did the laundry for free

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

wifi didn't work good there was a little noise in the bedroom there wasn't hot water

wifi was terrible, we did not get any signal whatsoever

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

really enjoyed the coffee in the room too + the laundry service

the spa bath was nice

great hot water shower, amazing linens and excellent wifi

there was a grip bar in the shower but was installed on the outside and made no sense

the wifi signal was weak.

laundry service just around the corner as well

however, we had 2 kids, 1 fully grown and one teenager to be

the tipico breakfast was 10/10

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas

wifi did not work in the room we were in and got an immediate upgrade

not a great deal of information provided unless we asked: breakfast time and location, wifi

chair in room, no closet, wifi sketchy, bed not comfortable and hair all on sheets, didn't look clean

the affiliated spa and massage service next door and it was a very uncomfortable experience

the location was fine and the laundry service offered was good.

room service staff is really nice

gardens, the restaurant and bar were lovely settings and good food and drinks, helpful

wished the spa was open later.

love the rooms and pool

the space was clean and they provided enough towels, lounging areas and inflatables for the kids

basic kitchen and a very good and fast laundry service

wifi working well

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

laundry for a reasonable price

the wifi was a bit spotty, especially at night. difficult when a person works online.

location, very friendly staff, super helpful and the breakfast was amazing plus had the best views while having

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

breakfast was nice and you can eat on the terrace looking out to the volcano

the breakfast was perfect and they let me leave my bags

wifi very weak

have 3 wifi networks, none worked in the room

wifi is good

good location, quiet, hot water, comfortable bed (for guate), smart tv, good wifi, good food, lovely staff,

slow wifi

very clean, had hot water, good wifi

very clean, great location and pet friendly!

was great, only thing was that the wifi didn't work well in our corner room so i had to go out in the inner yard

wifi across the building, especially in the rooms is something that should be standard of a

pool is much smaller than expected and not conveniently situated

pool is small but a beautiful setting

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

beautiful rooms and amazing views from the pool. very nice staff.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our

building work going on and pool being cleaned as we there but this did not spoil our stay

breakfast started at 7:30 and was delish

wifi not good on the room had to sit outside but that was fine as we had no table inside the room

the staff was extremely nice and went their way out to make us feel welcome, super pet friendly

the kids to swim comfortably, the room floors were a bit dirty, and milk for coffee and juice at breakfast were

the location was excellent, and the breakfast was delicious

breakfast of fruit and pancakes, granola and coffee

wifi was not working super well in the rooms, no drinking water available

beds were comfortable. room service was great , cleaned properly.

helpful staff, wonderful location, clean rooms, very beautiful garden and very good breakfast

courtyard, nice tented breakfast nook, lush gardens, we liked the old style decor, included breakfast was

the breakfast is tipico but wholesome and the staff (karla and the senor who helps with the luggage

breakfast included

breakfast was simple but tasted good

very friendly staff, clean, good breakfast, lovely garden. excellent location

bad experience and i wanted to avoid that on a foreign country -with no cellphone service yet, or wifi-)

the wifi in the room was also very patchy and there wasn't any real communal area to go to

quiet in the night, free coffee in the morning is the best, rooms are big and clean, fast wifi, just a few

from the floors to the fireplace and the hotel staff were so friendly providing firewood and directions

very good location , very good breakfast , great service from the team .

the staff was super friendly and breakfast was delicious

wifi only worked in the ground floor

unfortunately the wifi did not work.

good wifi

wifi was strong and reliable

convenient location, nice views, lovely staff, good wifi

wifi is available all over the property, although the signal strength wasn't super strong, it was

laundry service was poor

was very friendly, the facilities were clean, and breakfast was very yummy

no breakfast available.

nice shower, hot water, fast wifi, easy to get transportation taxi or tuk tuk

room service was odd

are basic but clean, smells like fresh laundry as soon as you enter

was a plus for us to have safe parking for our rental

they even helped us to send out our laundry to get it done

and gave it to kids and dog

the breakfast could have more choices and wifi in the room could ber better

maybe the wifi reception was not the best in our room, but everything else was great.

internet in my room didn t work, i had to stand by the door to catch wifi

very noisy kids running around screaming until after midnight

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

great wifi

wifi is basically nonexistent

good hot breakfast eggs, beans, plantains, assorted breads juice and coffee

breakfast was extensive and lovely, freshly prepared every morning

- wifi and tv didn t receive signals and even my own cellphone didn t receive signal inside the

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

no ice or bar fridge available

hear the traffic very well and the requirement for a vet certificate and $15 per night for a pet should be

the breakfast was good. the coffee in the coffee bar is great.

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

wifi didn t work so well in my room (cornered, room 32)

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

wifi wasnt working pretty good in your room

friendly staff & good wifi

comfortablity, very clean, hot water, wifi

wifi was very poor

is good inside the old historic town - helpful staff - room is cosy - hot water in shower - good wifi - good

the breakfast is good, the cleaning and fresh toiletries

breakfast included was perfect

the breakfast includes options which we appreciated because we stayed eight nights

the ladies at breakfast were helpful and the food was delicious

good wifi

the bad wifi.

2) there's no working wifi

wifi could ve had stronger connection.

we had wifi as well

the restaurant and room service staff went out if their way to be helpful

a great way to start the day after an excellent sleep in the spacious room with fireplace, courtyard and outdoor

bed was comfy, room service tasty and they gave us

wifi works fine

i did not eat a variety of their room service because i prefer to eat outside of hotels; however i got sick

while we didn't really use it, having a kitchen would be a bonus for anyone who did

there is parking available

only issue i had was that there were times the wifi wasn't very strong or would cut out

great to have a kitchen and washing facilities

our 'room' was a two-story private apartment, with a full living room and kitchen in addition to the bathroom

wifi is decent if you want to work and there is a restaurant at the front of the property which

the roaring fireplace at night made my room extra cozy

is a very small boutique property so don t expect too many facilities and the pool is cold water

the wifi could be improved but it is not the worst.

property and rooms, big fireplace, beautiful bathrooms, loved the rooftop terrace with mountain views

the roof terrace is a highlight and having breakfast up there was lovely

everything was perfect, the service and breakfast were excellent and the suite with the fireplace and the

breakfast each day was delicious and the restaurant and speakeasy were superb

ve gone above and beyond with allowing an early check-in, delicious welcome drink, setting up the fireplace for

loved panza verdes pool, la cueva restaurant area, the dining area, food, friendly staff; everything about this

do wish the bar was open longer

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

laundry dryer sound can be a little loud at times

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

wifi worked well, bathrooms are always very clean

maybe just a little menu to order breakfast items.

breakfast was wonderful and staff were so helpful

breakfast served a little late

breakfast was delicious

didn t take advantage of the breakfast

i also didn't see the wifi until the day i was leaving

location, on the edge of the city centre - walking distance to coffee and laundry facilities

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

friendly staff, cheap breakfast and laundry

ordered room service from l'osteria restaurant

staff was super nice and they allowed us both early check in and late check out at no extra charge

that helps education for the kids

hotel, great design, good attention and amazing restaurant, with a social approach to help kids in communities

most importantly however is knowing that all money goes to their ngo supporting local kids to get an education

finding the hotel was easy, there was parking, staff were extremely friendly and on top of things

lack of wifi in most areas, including room. few electrical outlets in room.

beautiful quiet property in a great location. great breakfast!

beautiful & breakfast was fantastic

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

it was clean, quiet, easy car parking, great breakfast included and the staff was friendly

full breakfast with

wifi was only available in the halls and not in the rooms and it s five blocks away from where

we especially enjoyed relaxing by the pool after a sunny day

loved the pool and the service

great location, lovely setting, great staff, good wifi.

forentino breakfast,

the most friendly staff and the best bar in all my travelling experience

wifi

breakfast, kind staff, gorgeous views from rooftop, comfy bed, got early check in, and only 10 min walk to town

the wifi can also improve a bit

breakfast included is a big plus

a few items on the breakfast menu (tamales/pupusas) where only available for an extra fee.

wifi was a bit weak.

reasonable laundry service too

the room came with a balcony and fireplace that we lit on a rainy evening

the heated pool, the gym, and the restaurant

it advertised rooms for adults with direct access to spa areas; there where screaming kids everywhere outside

availability of gym facilities was great

very good breakfast and nice

laundryservice

decent enough wifi, water never got too hot but didn t really bother us

used the laundry service and the clothes came back a bit wet

were very accommodating & allowed us to add another night in a different room for better wifi

quiet, super clean, nice design, garden, good wifi and amazingly helpful staff

good location, nice quiet inside room. small deck upstairs to dry laundry.

hot water is problematic the wifi in the room upstairs wasnt working well

access to kitchen and always wonderful staff (albeit very little

kind staff, great housekeeping, good kitchen

there's use of the kitchen and it is very well provided

great (included) breakfast in courtyard

beautiful private place breakfast comfort wifi

rooms are clean and spacious, staff is kind and helpful, breakfast was good, wifi was good

building nice peaceful location, nice staff, everything was very nice apart from that the wifi was dreadful

great location, secure parking, and quiet.

the wifi did not work in our room most of the time

the wifi could be better.

wifi was so bad that the smart tv didnt function

working wifi

the room was really big and clean, beds were super comfy, good wifi and tv with netflix, and the owners were

have a very nice swimming pool

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

the pool was heated, courtyard beautifully landscaped perfect place for coffee or a gallo

the hotel is beautifully maintained and the garden and pool provide a lovely area to relax in

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a

wifi was not working during our stay

location was great, and the room had everything i needed to be comfortable including a very good wifi

, in other comments wifi and not enough coffee at breakfast was critisized

wifi was in an out and very weak

breakfast was included and very good