the wifi wasn t the best but still usable. there wasn t really a kitchen, just a fridge.

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

clean, good wifi, nice views, everything was as descripted, i've stay different times and i notice that the

communal kitchen area had everything we needed

they have laundry service

laundry service was reasonable price

the laundry service is high recommendable

clean and pet friendly

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

friendly lady, peace and quiet. i also advice the maple bar on the corner.

ensuite bathroom, fan and outlets and wifi provided, not much could be better especially for the value

good wifi

central location, kind staff, quick laundry service. had a great stay.

they prepare breakfast early in the morning and they do it while listening to music

excellent service, location and free breakfast

breakfast was also very good

breakfast was good enough - continental one, but quite good taste

breakfast was ok. tipical. a little fruit or juice would have been nice.

the rooms are very basic and the spa was closed

they also organized our spa treatment, which was exceptional

cleanliness, comfort, warm water in the shower, great (free) parking, excellent service 24 hours

location, aaaaamaaazing breakfast (truly, 10/10), very attentive service all around

have stayed at many fine hotels, but this raises the bar far beyond any expectations

also, the parking spot provided is only in the cabin

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make

room was spacious, free water, good wifi and communal kitchen

pet friendly

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

staff was helpful to arrange for expedited laundry services after an outing to acatenango

besides all that the stuff is not welcoming and the breakfast was very poor

while breakfast was included in the very affordable room rate, the restaurant was quite expensive if you

there's a restaurant and a bar at the hostel

the breakfast consisted of a platter of fruits and a little pancake

they offer free coffee (you have to ask for it) and there’s a bar here at night that offers great drink prices

the staff was great, hotel was clean, room was nice, and the kids loved the

there is no breakfast on site.the bathroom is old and there is poor wifi connection.

also, their laundry service was fast and did a good job for a fair price

few space at pool (only 3 chairs), super bad wifi connection (could not even open whatsapp sometimes), small

bit noisy, thin walls to be expected, but kids screaming at the pool and bar noise

wifi. variable. dropped al 3 of my devices frequently.

even the wifi signal is low

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

all three rooms had weak or almost zero wifi coverage

wifi in my room

i could easily hear my neighbors and the music from the bar next door

the breakfast is delicious ( i went for the traditional guatemalan breakfast) and the service was (+)every

laundry service and the beautiful garden and seating area

bar next door is a bit noisy but it s fine with earplugs

laundry service and attentive to things

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

also they charge 40q a lb for laundry which was literally outrageous

the cable and wifi were free and rather reliable

the room was huge, the breakfast was awesome and all the staff exelent

parking is not on the premises

beautiful, impeccable, nice staff, amazing breakfast

it would be nice to have a bar for residents

the parking situation is a little difficult to coordinate each time you want to park or depart

they did change the room, however it was right next to the laundry room which meant

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

laundry service was the worst

the facility offer pool, and doesn't have

tasty breakfast

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

the breakfast was very good - probably the best hotel breakfast we have ever had

oh our room had a fireplace which the staff came and started for us

breakfast was included in the price and a variety of options were included

also a shared kitchen and beautiful terrace with views

kitchen not very well equipped

the location was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry

very clean, lovely terrace. very good kitchen. friendly staff

very clean facilities, fully equipped kitchen, centrally located & with very nice staff

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

there was a crying baby from 7am to 9am on sunday and running a shouting kids all day

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

also, there is a fully equipped kitchen that is available for use

), did the laundry for free

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

wifi didn't work good there was a little noise in the bedroom there wasn't hot water

wifi was terrible, we did not get any signal whatsoever

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

really enjoyed the coffee in the room too + the laundry service

the spa bath was nice

great hot water shower, amazing linens and excellent wifi

there was a grip bar in the shower but was installed on the outside and made no sense

the wifi signal was weak.

laundry service just around the corner as well

however, we had 2 kids, 1 fully grown and one teenager to be

the tipico breakfast was 10/10

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas

wifi did not work in the room we were in and got an immediate upgrade

not a great deal of information provided unless we asked: breakfast time and location, wifi

chair in room, no closet, wifi sketchy, bed not comfortable and hair all on sheets, didn't look clean

the affiliated spa and massage service next door and it was a very uncomfortable experience

the location was fine and the laundry service offered was good.

room service staff is really nice

gardens, the restaurant and bar were lovely settings and good food and drinks, helpful

wished the spa was open later.

love the rooms and pool

the space was clean and they provided enough towels, lounging areas and inflatables for the kids

basic kitchen and a very good and fast laundry service

laundry service was clean(after volcano hike we really need this

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

they even offer a cheap laundry

fair price. good and speedy laundry.

laundry is located just 1 minute from hotel

in general, wifi worked well (except from the balcony), so i could work from home easily

sometimes the wifi cut out on the third floor where my room was which was tricky

i particularly liked having breakfast with a volcano view from the roof

wifi was not great- had to keep going to common areas to get connection

good location, quiet, hot water, comfortable bed (for guate), smart tv, good wifi, good food, lovely staff,

have 3 wifi networks, none worked in the room

wifi is good

decent wifi and free drinking water

wifi in the room stopped working on the second day - after complaining the service said he will

very clean, great location and pet friendly!

at times, wifi could have been better.

slow wifi

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

pool is much smaller than expected and not conveniently situated

pool is small but a beautiful setting

beautiful rooms and amazing views from the pool. very nice staff.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our

from the service and accommodation also the delicious breakfast served i was just the best thank you casa mia

location, has a nice parking spot and very good room service.

pool is more like a pool for kids only very very small, the room they gave us didn t had ac and

hotel is really nice, clean the staff is friendly and their breakfast was delicious, their pool area just stunning

there is a pool, but it is small

shower was warm but not hot, wifi didn t reach the rooms

wifi signal was poor in my room.

wifi was a little in an out and the room was a bit small for four people

good breakfast, too

wifi is not existed

breakfast included

courtyard, nice tented breakfast nook, lush gardens, we liked the old style decor, included breakfast was

breakfast there was no buffet

location was brilliant and breakfast was lovely

wifi unreliable

quiet in the night, free coffee in the morning is the best, rooms are big and clean, fast wifi, just a few

bad experience and i wanted to avoid that on a foreign country -with no cellphone service yet, or wifi-)

the wifi in the room was also very patchy and there wasn't any real communal area to go to

love the fireplace in the room and the roof top patio

place to stay, the rooms are so pretty with fireplaces in the corners and guatamalen textiles on the beds, and

many great options for places to stay in antigua, we fell in love with the only property that has fireplaces in

wifi was not great but not important for me at this location.

the room was clean and spacious and included a fireplace, a fridge and a microwave; the bed was very comfortable

great location, modern and clean rooms, strong wifi and an awesome staff.

we could store our luggage and they could help us with our laundry very quick

convenient location, nice views, lovely staff, good wifi

the hotel is pet friendly, which is awesome, but there was a dog that would not stop barking in the room next

their laundry service is great and fairly priced

the breakfast was delicious

even they don’t offer breakfast, they have common tables, microwave and coffee for self service

are basic but clean, smells like fresh laundry as soon as you enter

especially the breakfast and the excellent, helpful staff

was very friendly, the facilities were clean, and breakfast was very yummy

there is a parking right inside the hotel which is very convenient if you come by car

they also had parking, which worked great because when we arrived we realized parking was difficult in town

private parking, in antigua this is a valuable amenity, if you have car, place super clean

wifi wasn t great inside the

parking available

wifi poor in room. outside good.

very noisy kids running around screaming until after midnight

wifi in the rooms was poor

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

wifi didin t cover the room

the breakfast was also very good

perfect location and lovely breakfast. clean and comfortable bedrooms.

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

- wifi and tv didn t receive signals and even my own cellphone didn t receive signal inside the

the wifi

wifi didn t work so well in my room (cornered, room 32)

room service is excellent

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

wifi was very poor

wifi wasnt working pretty good in your room

is good inside the old historic town - helpful staff - room is cosy - hot water in shower - good wifi - good

comfortablity, very clean, hot water, wifi

friendly staff & good wifi

the breakfast is good, the cleaning and fresh toiletries

you can getvyour laundry done across the street

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

breakfast each day was delicious and the garden & volcano views

excellent breakfast,friendly staff beautiful garden good wifi hot water,quiet.

2) there's no working wifi

the bad wifi.

we had wifi as well

wifi could ve had stronger connection.

from the hotel grounds, the pool, the room, the restaurant

spa is not standard included in the price.

also in-house parking is a big

i did not eat a variety of their room service because i prefer to eat outside of hotels; however i got sick

no mini bar tacky soap/skin products

the kitchen was well stocked with the basic equipment for cooking, though we mainly used it for making

having parking on site was a nice bonus

full kitchen and washer dryer. they arranged transfer from the airport.

nice big common space, living room, dining room and kitchen

our 'room' was a two-story private apartment, with a full living room and kitchen in addition to the bathroom

wifi is decent if you want to work and there is a restaurant at the front of the property which

wonderful patio with swimming pool

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

the wifi could be better.

it s palatial but also boutique and unique, has a gorgeous sitting area, a cute pool, and incredible terrace

the roaring fireplace at night made my room extra cozy

the fireplace in our room made it so cozy

qualm is that the restaurant and bar close early on sunday which was the night we stayed there

pool closed in the afternoon when there is sun

the hotel was clean and beautiful. room was big, it also has a parking lot

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

laundry dryer sound can be a little loud at times

wifi worked well, bathrooms are always very clean

the front desk is not manned. i couldn t get the wifi to work.

for this price i would expect a better breakfast. it was pretty basic; bread, fruits and coffee

didn t take advantage of the breakfast

perfect location, staff were lovely and breakfast was very nice

breakfast was wonderful and staff were so helpful

location great, bed comfortable and wifi excellent.

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

great wifi and comfy

good breakfast (3 options with coffee, fruits, etc) and wifi, friendly staffs who speak english a little (mostly

wifi was good, but it looked like we were the only people there so may not be as good if there are

the cause of the hotel funding school kids is amazing too and feels good for travelling

the staff had kids at the schools and were well-informed about the impact the hotel was making

laundry service

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

hotel, great design, good attention and amazing restaurant, with a social approach to help kids in communities

the included breakfast was delicious

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple

comfortable beds, huge suites, good wifi

lack of wifi in most areas, including room. few electrical outlets in room.

the wifi wasn't available in the hotel room.

so i found it hard to understand why they put people with a very young and loud (we understand kids don’t like

is served till 9am and there is no room service

week wifi in rooms but very good on patio.

fantastic breakfast and best fresh fruits i had on trip

wifi did not work, parking not at premises

the most friendly staff and the best bar in all my travelling experience

breakfast, kind staff, gorgeous views from rooftop, comfy bed, got early check in, and only 10 min walk to town

we enjoyed the breakfast there, there was a variety of breakfasts to chose from

great location, lovely setting, great staff, good wifi.

good breakfast

the room was beautiful and the breakfast was super good

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

laundry serv is available for a small fee

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

the best breakfast i had in guatemala!

billed as 5 star but from pool to gym to bar, 2 star outdated. not a st regis!

amazing ruins and history, great staff that provide above and beyond service, delicious food from room service

room service was exceptional

it advertised rooms for adults with direct access to spa areas; there where screaming kids everywhere outside

strong wifi and just a short walk from the centre

they did our laundry and it was very good

laundryservice

same with late check out at 1 pm

as a digital nomad, the wifi worked perfectly

good wifi and really nice people

kind staff, great housekeeping, good kitchen

access to kitchen and always wonderful staff (albeit very little

nice room and bathroom, friendly staff, free coffee and tea, kitchen, near market with cheap eateries, walking

access to the kitchen was nice

friendly helpful service. early check in allowed. comfortable . nice breakfast

oh and their wifi worked super well

parking on premises was accessible, although you need to call for the door to be opened

great (included) breakfast in courtyard

strong wifi

wifi was so bad that the smart tv didnt function

the wifi did not work in our room most of the time

wifi wasn't the strongest but was adequate for normal use.

the room was really big and clean, beds were super comfy, good wifi and tv with netflix, and the owners were

working wifi

private parking lot was available though it was small, it was convenient

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a

parking.

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

pool to cold

wifi sometimes drops.

wifi was not working during our stay

breakfast was a small selection, but well prepared and

breakfast was included and amazing service and food

, in other comments wifi and not enough coffee at breakfast was critisized