garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds, so clean,

a beer in the hotel restaurant is three times more expensive than any other bar

the wifi was very good

lack of breakfast options

the road on one side is very loud with motorbikes, kids, shouting

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

if it's fully booked then residents of the hotel are not able to use its facilities

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

bar next to pool that serves best margaritas ever (thanks to christian)

breakfast was amazing the views were stunning and the staff was amazing

we felt very welcome and every morning enjoyed coffee and a wonderful breakfast over looking the lake

prices at the swimmingpool bar are fair

breakfast, typical guatemalan, was delicious and very fresh

reduced a star because of spotty wifi

lovely pool and hot spring pool right at the lakefront

love the hotel and atmophere. we had a car so the secure parking was also a bonus.

perfect shower. nice view of the lake. private parking. nice park and pool.

not far but you have to take a tuc tuc to get there. the thermal pool was not very hot.

there was no fridge even not in lobby and also swimming pool is not real fyi

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

wifi was weak

the location was good. there was a game room with pool.

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our teenagers happy and busy

we got our laundry done here with a 24-hour turnaround

i felt safe using the parking as well

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

have laundry services onsite

we can hear people talking and kids running around our floor until almost midnight

the big plus for us is the kids' club on the weekend, including an open-air movie night with popcorn on saturday for the kids

location is good within panajachel and parking is straightforward and included

was charged twice for a room service item and the rooms were very warm

beautiful resort, with a great pool area. heated pool. restaurant and bar were great.

breakfast is perfect and the staff is very friendly

breakfast was filling and in a very nice courtyard had an entire room for myself with balcony the

there is a pool right in the center and plenty of space to stretch your legs outside

breakfast in the morning was delicious, and the staff were all incredibly friendly and helpful

the wifi was almost completely dysfunctional

parking of our car was not in the hotel, but very close in secure parking, for free

parking is included, but it is about 2 blocks away

overcharged for a load of laundry

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

parking is around the corner in private lot

it offers laundry services and the stuff is friendly and smiling

the staff were very friendly and assisted with laundry and other documents that we needed printed

the location is great, the laundry service was quick and clean, and the staff were friendly

-they also provide laundry service for an extra charge

cheap laundry service, availability of travel services

and secure parking

hot water available, restaurant, storage bins for luggage if needed, laundry service too

id)

quick laundry service

did not try spa at all but nice touch

also breakfast included for the price was amazing and very yummy

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

where else can you get a bed for 6$ with breakfast included

staff we had were super friendly and even organised a take away breakfast for us

staff is really helpful and our kids had lots of fun interacting with them

they have a small kids that’s my daughter got to enjoy at the end of our day

excellent small café on the grounds and a beautiful infinity pool overlooking the lake

wish there was a pool and hot tub for sure.

the pool had great views of the lake

location,laundry

good value for money, nice staff, laundry service.

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

affordable laundry service

clean, comfortable with a good shower and excellent wifi, this was excellent value for money.

wifi was weak.

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

parking far from hotel

ants in the bathroom and unstable wifi connection

the girls running the kitchen are very loud, waking us up early in the morning.

breakfast was rather meager. kitchen staff must have had a slow start.

beautiful hotel at great location with a great breakfast

place, secured parking, really nice staff, excellent accommodation and best breakfast of our trip so far

loved everything about this place - location, breakfast, staff, room itself and price were all excellent

the water in the pool was very cool, almost cold

large room with balcon quiet at night good place for family with children pool

nice to have a pool to swim after a long travel day

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

location is breathtaking as are the gardens and wonderful pool area

pm is too early.

view is spectacular and there is a lovely swimming pool and jacuzzi to soak in after hiking all around and going on boat rides and walking around the

no wet bar or refrigerator

the property it s fantastic! gorgeous garden, pool and a beautiful view!

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a car

wifi was good in the room

narrow street & tight parking. lots of neighborhood dog barking in the night

wifi was super great for video calls. dropped a few times.

was hot water, good wifi, a good breakfast, and daniel and his family were accommodating and friendly

staff, the room, the bed, the breakfast, the seclusion, the birding, the architecture, the larger grounds to include the organic

was so nice, natural, confortable, the beach was so nice, the food delicious and big breakfast, the whole place was so nice , the people nice lo i will come back to this hotel as many

we thought it included breakfast

only the fact that the pool was closed by the time we stayed there.

the wifi was not great.

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

breakfast was amazing

breakfast was included and delicious

wish the restaurant was open earlier for breakfast and stayed open for dinner

breakfast was fantastic

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler and the staff is

enagers) loved the family style dinners meeting other travellers

not the best wifi connection incase you need to work online!

as i have adopted kids of color that is not something i appreciate

felt like we were being treated like kids queuing for a school meal

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold in the evening to sit

the outdoor kitchen was perfect

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen has a refrigerator and a two burner stove top

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

the kids enjoyed the pool

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from with boat dock, tranquility and stunning volcano view

the pool is fantastic for kids

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

the property is lovely the pool is great.

served us room service dinner even though we got there late and the kitchen was almost ready to close

didn't like that there's no room service

wifi works pretty good most of the time

wifi

free breakfast was huge and tasted amazing

i looked forward to coming home each night and relaxing in the pool and room

room was beautiful and we had a good time at the pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

they also have a nice heated pool

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

the breakfast area was not really clean, and overall the place looks a little run down.

has a pool table and table tennis too

pool was tiny

pool area and private beach were great

they close the kitchen and bar at 7 pm

i stayed in a small separate house with a kitchen.

beautiful beach, nice, quiet room, great breakfast, nice owner

felix is a gentleman, love the place. breakfast excellent

it also included a great size breakfast

good breakfast served in the morning. excellent location. the owner was very nice and welcoming.

breakfast was exceptional

friendly staff, beautifull location and nice breakfast

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over the world

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

amazing breakfast, location and vibe

loved the free breakfast, staff and the view from the hostel

the bar next door hosted karaoke night until 10pm. it was uncomfortable!

also my room was right next to a bar that played loud live music until 10pm followed by another 30-60mins of loud post bar human

also, our room was next to the restaurant kitchen and next door to another bar that had music

pool should be heated, it was too cold to enjoy, the jacuzzi by the pool should be available at no

the pool and jacuzzi very clean

small imperfections, like the wifi wasn t always working, the windows didn t close properly, but nothing significant

they have a spa although the front desk staff didn t say anything about it

wifi was great for taking

breakfast buffet is lovely but choices could be bigger. wifi is not the best.

wifi was really slow and unreliable

they provide a large, shared kitchen with fridges where you can keep your leftovers

location is perfect, next to the lake, 10 minutes walking distance from the bar area, which makes the hotel quiet and good to rest, the hotel is very clean, has large terraces

the view from the rooftop bar was amazing and we had dinner in the restaurant and the food and service were very good

it has a shared kitchen so we had the opportunity to cook our breakfast everyday

i liked the shared kitchen and use of the kayaks

pool was honestly too cold for swimming but not much they can do about that

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

pool a bit dirty

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just accross where you can sunbathe alone, its

i got the pool to myself both times

location pool staff

the hotel was also nice, good room with a nice big bed, lovely rooftop terrace and nice

parking

the gym is next door and free to use as a hotel guest - it s great

room was clean and modern, we didn t use the gym but it s nice to have it, the pool was nice and we enjoyed the garden and the roof with city

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

the free breakfast

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the terrace has beautiful views

gs, pancakes and banana) was very yummy, and the coffee always hot and fresh

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

loved that the property had parking space and was in the middle of the restaurant/nightlife area

also the laundry service was nice because they don't use a drier but let it sundry :d

didn't even realise the hotel had these so it wasn't a

large room, decent wifi and hot shower

loads of shops nearby, parking on site

wifi was good and available in all rooms and public spaces

breakfast was good, it was the same thing both days we were there but it did the trick

) breakfast of pancakes, eggs and banana

ests, staff, roosters, dogs

homemade breakfast on the top deck was great!

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

the view is really amazing!! nice breakfast

breakfast is available but opened too late for us since most of the touristic activites start quite

breakfast is provided at a low cost and is delicious

at breakfast the restaurant informed us they had not been shopping and had only eggs

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

the breakfast is simple but perfect, the family are very kind, great views.

nice breakfast, free purified water, great location

breakfast of pancakes and fruit and coffee was a nice way to start every day

ry central but still quiet) - highly recommend

prepared by two lovely mayan ladies in costume, endless supply of free filtered water, use of kitchen

the wifi didn t really work

breakfast is also reasonable within the price you are paying and staff was very friendly too

wifi was a little spotty and kept disconnecting even hard to get on it sometimes

great location, very good breakfast, good value for money

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

water of the pool way too cold. pay only in cash available.

the pool area is amazing too

swimming pool with view on the lake

breakfast was so good i recommend you to get there early

amazing staff and great pool

reasonable value for money. pretty garden and easy safe parking

wifi wasn't strong in our room and last day we had only cold showers in the morning :

no wifi connection in room 1a for whole stay

the wifi was bad, but this seems to be the case across central america

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

), use the canoes and there is also a laundry service