breakfast was good as well

the staff and management were very helpful and provided secure motorcycle parking off the street

parking

staff, parking and location

we rented the room with terrace which has a little kitchen inside, and have a nice view of the lake and volcanoes

place was large and the kitchen was well appointed

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

breakfast was a continental breakfast - which was just coffee, juice, two pats of butter and

we particularly liked the upper house rooms with your own pool area

breakfast could be enhanced and food menu changed from day to day.

if it's fully booked then residents of the hotel are not able to use its facilities (mainly the pool area, which

the pool area is heavenly, the restaurant has really good food, but what really makes this place is the

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal

the pool was beautiful and really the only issue with the hotel is the very steep road up

the staff, the food, the view, the pool

bartender cristian is the best

the included breakfast was generous and delicious

on colder nights they turn on a fireplace

excellent wifi

not far but you have to take a tuc tuc to get there. the thermal pool was not very hot.

hotel: nice pool

a beautiful place we rented the apartment which was confortable for our family of 4 adults and 2 kids, the staff

the pool was clean and enjoyable

included breakfast delicious

the road on one side is very loud with motorbikes, kids, shouting

well rated for kids

spacious room (as there was a bedroom with adjoining kitchen/salon), for an affordable price

really nice staff, lovely view, well-equipped kitchen.

the bed was very comfortable and the equipped kitchen was a big plus

wifi was terrible, also they said there was warm water but there was just cold water or boiling

dirty, the smell was awful, no amenities, no restaurant and no kitchen, too far from the town to walk, yet

don t bother with the pool

pool was constantly dirty, my kids were not able to enjoy it

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us

the location was good. there was a game room with pool.

good wifi nice hot water

we got our laundry done here with a 24-hour turnaround

i felt safe using the parking as well

have laundry services onsite

friendly staff, off street parking, clean rooms, hot water

the wifi didn t work well in the room

the big plus for us is the kids' club on the weekend, including an open-air movie night with popcorn on saturday

great location and facilities. used the gym and pool everyday. staff were friendly.

we were there for children’s week so thr hotel prepared great activities for the kids (outdoors’s cinema,

excellent location, clean, has a gym, everything we needed.

beautiful resort, with a great pool area. heated pool. restaurant and bar were great.

the kitchen was very helpful for preparing a simple meal.

breakfast was filling and in a very nice courtyard had an entire room for myself with balcony the

pool area: there was a car parked in the pool area and there were no lounge chairs

breakfast is perfect and the staff is very friendly

pool was small, was low on water and filter system wasn't working great

the pool and breakfast were very nice.

great staff and wonderful service!!! free wifi

parking of our car was not in the hotel, but very close in secure parking, for free

parking is included, but it is about 2 blocks away

very friendly staff, helped with a very efficient taxi and laundry service

wifi basically doesn't work in the rooms and only works in the hallways of the hotel

the laundry service was very reasonably priced

cheap laundry service, availability of travel services

there is a kitchen, water, coffee and tea available

friendly staff, good location, speedy wifi, hot water with strong water pressure 24 hrs

they offered free tea and coffee and water, and had a small kitchen to use

parking was kind of tight

the wifi worked well throughout my stay

parking was cramped.

lively garden, very nice staff, spa services, restaurant

hotel is quiet and has a beautiful garden and functional pool, as well as abundant gorgeous embroidered pictures

kitchen refrigerator, stove, micro, utensils

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

staff we had were super friendly and even organised a take away breakfast for us

good location and good breakfast.

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included

wifi for room 303 was not working or atheist the given password didn't work

we were allowed to use the kitchen downstairs to make food before we left which was amazing

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities

shower was lukewarm and the wifi was slow

staff is really helpful and our kids had lots of fun interacting with them

we went to the pool, kayaking, ate at the restaurant, and had amazing coffee and desserts at the cafe

wish there was a pool and hot tub for sure.

the restaurant and wifi were excellent

free car parking

hot shower with great water pressure nice kitchen facilities both on ground and third floor easy walk into town

loved having access to a clean and functioning kitchen

location,laundry

good wifi, pretty hostel, nice outdoor area, amazing shower, good tv, kitchen area with free

location & roof terrace was amazing. well equipped kitchen and very friendly and helpful staff.

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

clean, comfortable with a good shower and excellent wifi, this was excellent value for money.

good wifi

parking is included on site, but the path to the hotel is very narrow

parking - the hotel is found down a very narrow corridor that can barely fit a small car

parking was very convenient and safe

loved everything about this place - location, breakfast, staff, room itself and price were all excellent

beautiful hotel at great location with a great breakfast

place, secured parking, really nice staff, excellent accommodation and best breakfast of our trip so far

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

no ac in rooms, pool wasn t available

the pool area is sheltered from wind and it s pretty quiet in the rooms

nice to have a pool to swim after a long travel day

the water in the pool was very cool, almost cold

lovely pool

the breakfast was great and the wifi was good enough for a skype call

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and

was hot water, good wifi, a good breakfast, and daniel and his family were accommodating and friendly

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

narrow street & tight parking. lots of neighborhood dog barking in the night

no room service unless you re sick, then you have to bring it up and down yourself

waiter at the bar was not very friendly

wifi is bad tvs could be updated but i guess that only makes smear with better wifi restaurant

poor wifi

beautiful view, great food, immaculate grounds. nice fireplace in the suite.

it had breakfast included there 3 simple option which were all good

bar and restaurant hours could be longer on friday through weekend

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

only the fact that the pool was closed by the time we stayed there.

peaceful clean room, pool, and direct access to the lake was fantastic

the breakfast each morning was healthy and delicious

don't speak english, little services offered after 5:00pm, wifi not very efficient in the rooms

breakfast was included and delicious

the breakfast was humble

wifi is spotty but this forced me to stay off electronics, which was my goal

wifi very unstable

went to this hostel with my adult kids and husband and we really enjoyed it

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler

our kids (teenagers) loved the family style dinners meeting other travellers

no laundry facilities

yoga lessons in the morning and chatting replacing wifi were the 2 icings on the cake

the wifi was satellite but didn t work except for from a few specific places.

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen was perfect

the kitchen has everything you need

nice furnished kitchen area with patio

the wifi capacity is not strong enough to stream the music for the bar and also be reliable for guests

just not being able to have food pass 8 o clock. a snack bar there would be good

oh and the wifi is great throughout

wifi in my room it pretty weak.

didn't like that there's no room service

garden with swimming pool, gracious, helpful friendly staff, convenient location, comfortable

wifi is blazing fast

the garden and pool are immaculate

comfortable, and the kitchen was helpful for our early morning volcano summit

small kitchen that you can cook in

excellent food. very nice outdoor pool. lovely paths down to the lake.

the kids enjoyed the pool

wifi a bit patchy in the room.

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from

breakfast is outstanding as were our dinners - we ate there every night

people and 2 beautiful dogs (one which will keep you safe ate night by accompanying you from the bar to the

jochens cooking and bar skills will please you with the most delicious food including one of the best

the views from the rooms and the bar are just amazing and you could spend all day looking out at the lake and

only the wifi in the room is a bit slow

secondly there are ants in the room and bugs all over the kitchen and common area

the wifi didn't work at all while we were there

kitchen was not clean

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

the kitchen is very dirty

i looked forward to coming home each night and relaxing in the pool and room

haha the breakfast each morning was phenomenal

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

and the breakfast was sooo good

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

free breakfast was huge and tasted amazing

i was to leave very early so they cooked my breakfast the night before to accommodate

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

the pool area was clean and restaurant had good options

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

beach front helpful receptionist stable wifi

they close the kitchen and bar at 7 pm

has a pool table and table tennis too

staff was incredibly, lake access was great, the free breakfast lovely.

breakfast is delicious, there are lots of activities to do both in the hostel and around town

the view & the breakfast was delicious it really allowed you to connect with the lake!

wifi only works in the lobby

the showers are good, strong wifi and nice breakfast

the bar next door hosted karaoke night until 10pm. it was uncomfortable!

spa was not 100% functional and sometimes food would take too much time to arive

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

the pool is nice but it's pretty small and not many sun loungers

they have a spa although the front desk staff didn t say anything about it

property, very comfortable rooms and great kitchen facilities

was a stunningly beautiful duplex with bedroom/bath on the first level and a living area/kitchen above via a

has the best wifi on the lake

one night, i came back after the kitchen closed and they still made me a hot chocolate because i was craving

it would be nice if the restaurant area was no smoking

felix is a gentleman, love the place. breakfast excellent

wifi is good, too

garden setting, excellent breakfast, lovely hosts and good location - easy 10 mins walk into town

breakfast out of the city and then super quiet - but still nearby ( 15 min walking) easy and early check in hot

the cleaning staff did not cleaned the plates from the room service we had the first night, and did not change

beers expensive in the bar onsite

solid wifi

early check in

unlike many hostels, there is a restaurant and a kitchen

wifi meant going to cafe daily for working

paper thin walls which meant disrupted sleep wifi was

nice room outside the center. they also have a kitchen on the rooftop, which is well equiped.

and quiet reserve and the village center, the comfortable room, the well equipped and specious kitchen and roof

new hotel, great beds, good wifi, private rooms with own bathroom, kind receptionist

it's clean property where every thing pretty nice but i wouldn't think the pool/jacuzzi is super clean for

wifi good

i never got the wifi to work

the wifi was terrible on an off most of the time , when on it was the lowest signal barely working my

location is great and a good parking is included.

breakfast is provided at a low cost and is delicious

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

eco-toilets clean, hot shower available (everything has wonderful views on the lake), good wifi in reception

breakfast is available but opened too late for us since most of the touristic activites start quite

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

location pool staff

wifi didnt work 1 day , breakfast start at 9

wifi didnt work 1 day , breakfast start at 9

that you could see from the rooftop the lake was cool and breakfast was good.location good

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym

the rooftop was really cool to lounge or work and the pool was clean

the hotel was also nice, good room with a nice big bed, lovely rooftop terrace and nice (small) pool

wifi is not even bad, its nonexistent

the wifi wasn t great

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

was the cheapest accommodation in town and included a delicious breakfast

value for the location, free breakfast & kitchen facilities

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the

delicious and free breakfast

good, nice service, laundry

the wifi

they even have a gym with free weights and some cardio stuff on the roof with a great view

therws a gym, nice views, well equipped kitchen, big rooms and hammocks

good views from the rooftop where there is also a well equipped communal kitchen to be found

sized room, comfy bed, private bathroom, hot water, a wonderful terrace where breakfast is served

breakfast was very

breakfast was good, it was the same thing both days we were there but it did the trick

breakfast is included, and the view from the terrace is incredible

wifi was good and available in all rooms and public spaces

although it wasnt mentioned on the page, breakfast was included

breakfast of pancakes and fruit and coffee was a nice way to start every day

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

the breakfast is simple but perfect, the family are very kind, great views.

breakfast included was really nice

wifi was a little spotty and kept disconnecting even hard to get on it sometimes

a simple breakfast is included which looked very good

the kitchen is up in level 5 so consider that if you have low mobility

super wifi

nice kitchen

was very clean and kitchen was spacious and had all we needed

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

the wifi is a bit weak

super helpful and kind laundry service q20 per kilo

wifi worked pretty well from the room but worked perfectly from the balcony

wifi was a bit spotty in places.

others have mentioned, some of the rooms are situated near the bar area, so it can be very loud

the wifi and electric went out a few times

inclusive breakfast was amazing and honestly exceeded my expectations

beds, rooms are a great size, the pool and bar area is lovely to sit at, especially with the lake view

breakfast buffet is put in a small area.

only that there was no wifi in the rooms, only in the restaurant.

amazing, location, views, accommodation, staff, breakfast

), use the canoes and there is also a laundry service

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

the breakfast was amazing