the pool and breakfast were very nice.

wifi, it needs to improve

the wifi was almost completely dysfunctional

was wonderful , room was very clean and suprisingly large, hot water which was great , the chapin breakfast and coffee was amazing you had a choice of american or chapin

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and transport

liked the proximity of the main tourist attractions and early check in

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a car

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

was hot water, good wifi, a good breakfast, and daniel and his family were accommodating and friendly

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

comfortable and quiet. breakfast was delicious ud83dude0b

the breakfast was delicious and included for us

breakfast was delicious

beautiful hotel at great location with a great breakfast

good value for money, nice staff, laundry service.

affordable laundry service

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

location,laundry

it wasn't quiet, i never found the wifi password, loud neighbors.

parking far from hotel

parking. it was difficult to get the car down the narrow road.

bad wifi, accessibility to drinking water, cockroach

parking - the hotel is found down a very narrow corridor that can barely fit a small car

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

no ac in rooms, pool wasn t available

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

breakfast is delicious

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

staff we had were super friendly and even organised a take away breakfast for us

the breakfast was served rather late at 8 am and not before that

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but very

hotel is quiet and has a beautiful garden and functional pool, as well as abundant gorgeous embroidered pictures for decoration

there was plenty of space, it was very clean, decent wifi and hot water

parking was kind of tight

-they also provide laundry service for an extra charge

the laundry service was very reasonably priced

cheap, close to the lake early check in, late check out

the staff were very friendly and assisted with laundry and other documents that we needed printed

excellent service provided for the in house laundry service

location away from the noise, private beach, pool, complimentary breakfast, clean towels and made beds everyday, beautiful garden and jungle

beautiful pool with amazing lake views. extremely helpful staff.

loved the view in the morning while having breakfast

you came by rental car ( you must be very brave) if you don t rent a larger space with a kitchenette you have to either go into town first dinner, call in delivery( limited options) , or (+) suites have kitchen, bbq, fridge and balcony (+) kitchen was stocked sufficiently (-) bathrooms and kitchen could use some updating (+) 2 large bedrooms, 2 bathrooms, kitchen (we did not use), dinning area and living room with access to beautiful gardens, the pool (+) we enjoyed the kitchen and living room and terrace - and especially the pool (-)missed so much to drink coffee night time, we asked at reception at 6pm but they just said the kitchen was locked and even we could buy the coffee would ve hot water (-) the hotel did not have the kitchen available after breakfast (+) bigger rooms have their own kitchen (-) the kitchen is dated (-)stayed in a two-story apartment where the kitchen was upstairs

views, the bed, the pool, hot tub, food, service

they did not have room service and were not flexible at

room service was also not good

no room service unless you re sick, then you have to bring it up and down yourself

pool was very warm

waiter at the bar was not very friendly

7)

parking is included, but it is about 2 blocks away

overcharged for a load of laundry

the hotel offers free parking, which is a block away

parking is around the corner in private lot

the pool had great views of the lake

wish there was a pool and hot tub for sure.

have loved to use the pool but it was pretty cold

staff is really helpful and our kids had lots of fun interacting with them

excellent small café on the grounds and a beautiful infinity pool overlooking the lake

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

i felt safe using the parking as well

we can hear people talking and kids running around our floor until almost midnight

the pool area was really nice and we reserved a slot at the hot tub during our last night

the view, the pool, the large windows, the large bed, and the room service

staff made checkout and getting our car from the parking lot a lot more difficult than it should be

it has parking, two elevators and the suite had an amazing view of the lake

breakfast was included and delicious

the breakfast was humble

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

wifi is spotty but this forced me to stay off electronics, which was my goal

and wifi also seemed to turn off

wifi was weak

there is a pool table, fuse ball and air hockey all free

pool was not available which is why i booked

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our teenagers happy and busy

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

to panajachel by cheap colectivo at 10q staff of the reception are very helpful clean room good breakfast thermal

hotel: nice pool

great breakfast

not far but you have to take a tuc tuc to get there. the thermal pool was not very hot.

only thing was wifi not working in the room.

views, breakfast was delicious and the staff were extremely helpful

breakfast, typical guatemalan, was delicious and very fresh

bartender cristian is the best

great breakfast and relaxed atmosphere by the pool with refreshing drinks made by the bar

especially the owner of the resort and the bartender at the swimmingpool

we particularly liked the upper house rooms with your own pool area

their iconic infinity pool is currently closed for refurbishments but they don't offer guests any discount because of

breakfast could be enhanced and food menu changed from day to day.

breakfast is incredibly mediocre given what they charge

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

lots of daily social activities

as i have adopted kids of color that is not something i appreciate

wifi is only in one communal place

felt like we were being treated like kids queuing for a school meal

no laundry facilities

the outdoor kitchen has a refrigerator and a two burner stove top

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold in the evening to sit

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking outside and hot water for a shower after a busy day lounging around

nice furnished kitchen area with patio

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

and i will have to come back to try the warm pool, as well as trying to spend time in each hammock

the wifi signal is spot on everywhere

the wifi can be spotty at times

wifi

served us room service dinner even though we got there late and the kitchen was almost ready to close

room was beautiful and we had a good time at the pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

i looked forward to coming home each night and relaxing in the pool and room

they also have a nice heated pool

our room was next door to the kitchen and extremely loud with music and chatter from the staff.

the pool area was clean and restaurant had good options

pool was tiny

they close the kitchen and bar at 7 pm

views of the lake from the restaurant and small pool and also from our room

amazing breakfast, location and vibe

i really enjoyed the free breakfast and the available drinking water

i had a great breakfast every morning

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

friendly staff, beautifull location and nice breakfast

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

steps away from the pool, jacuzzi, restaurant, etc

the bar next door hosted karaoke night until 10pm. it was uncomfortable!

pool should be heated, it was too cold to enjoy, the jacuzzi by the pool should be available at no

there is a bar right next door which has loud music / karaoke / open mic although it does close at 10pm the

wifi was excellent even up in the room

small imperfections, like the wifi wasn t always working, the windows didn t close properly, but nothing significant

- great balcony

wifi was great for taking

great wifi

breakfast was amazing

the waiters and bar staff were efficient and the gardeners did a great job too

bar and dining area

garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds, so clean,

enjoyed the view and the pool; staff was great, restaurant was convenient and food was very

the view is really amazing!! nice breakfast

there is no breakfast provided and/or available in the morning

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

at breakfast the restaurant informed us they had not been shopping and had only eggs

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

the bar upstairs kept blasting music the entire afternoon until late in the

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

they provide a large, shared kitchen with fridges where you can keep your leftovers

although two people are doing their laundry in the lake, it is crystal clear water

early check in

breakfast was exceptional

relaxing place away from all the buzz. nice breakfast.

good breakfast served in the morning. excellent location. the owner was very nice and welcoming.

garden setting, excellent breakfast, lovely hosts and good location - easy 10 mins walk into town

it also included a great size breakfast

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

cozy, cheap, good pool, amazing location, super kind and helpful staff

i got the pool to myself both times

swimming pool, sauna, jacuzzi, free water

pool was honestly too cold for swimming but not much they can do about that

location pool staff

they have a jacuzzi, offer laundry service and help you with tours

pool was empty the whole time we were there. no food or drink allowed in the rooms

t lake views), really nice rooftop terrace, gym, and location

pool was so small

the rooftop was really cool to lounge or work and the pool was clean

highly recommended for any travellers coming to lake atitlan, the hosts are super nice and the breakfast is the cherry on the cake

the free breakfast

was the cheapest accommodation in town and included a delicious breakfast

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the terrace has beautiful views

good breakfast of eggs, banana and pancakes

didn't even realise the hotel had these so it wasn't a

lovely hotel and owner was a top guy nd rooftop is lovely and little gym set up good location

the room was spacious and the parking was great to have.

laundry service returned quickly and smelling lovely

most of the time we had no wifi in the room

breakfast was very

homemade breakfast on the top deck was great!

ests, staff, roosters, dogs

sized room, comfy bed, private bathroom, hot water, a wonderful terrace where breakfast is served

breakfast, coffee, free water wifi worked - terrace has great view.

breakfast is simple but good: pancakes, fruit and coffee or tea

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

the breakfast is simple but perfect, the family are very kind, great views.

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

breakfast included was really nice

slow wifi

the view is spectacular from the top floor and best of all - there is a full kitchen so you can save if you want by cooking for yourself, or if you have kids, you can easily

delicious breakfast and very central location.

great breakfast

prepared by two lovely mayan ladies in costume, endless supply of free filtered water, use of kitchen

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

amazing staff and great pool

traditional guatemalan breakfast, very healthy and refreshing.

water of the pool way too cold. pay only in cash available.

breakfast was so good i recommend you to get there early

great location, awesome vibe and pool

pool was great and best of all, they have temascals you can book at no extra cost

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

the pool is fantastic for kids

the kids enjoyed the pool

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

wifi wasn't strong in our room and last day we had only cold showers in the morning :

no wifi connection in room 1a for whole stay

the wifi was bad, but this seems to be the case across central america

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

), use the canoes and there is also a laundry service

very close to the center. had parking and good breakfast. staff was very nice

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

breakfast was great

the location was good with beautiful views of the lake. the breakfast was excellent.

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included