garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds, so clean,

a beer in the hotel restaurant is three times more expensive than any other bar

the wifi was very good

lack of breakfast options

the road on one side is very loud with motorbikes, kids, shouting

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

if it's fully booked then residents of the hotel are not able to use its facilities

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

bar next to pool that serves best margaritas ever (thanks to christian)

breakfast was amazing the views were stunning and the staff was amazing

we felt very welcome and every morning enjoyed coffee and a wonderful breakfast over looking the lake

prices at the swimmingpool bar are fair

breakfast, typical guatemalan, was delicious and very fresh

reduced a star because of spotty wifi

lovely pool and hot spring pool right at the lakefront

love the hotel and atmophere. we had a car so the secure parking was also a bonus.

perfect shower. nice view of the lake. private parking. nice park and pool.

not far but you have to take a tuc tuc to get there. the thermal pool was not very hot.

excellent food. very nice outdoor pool. lovely paths down to the lake.

the pool is fantastic for kids

good pool and access to the lake

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

pool too cold to use, restaurant staff inattentive.

free breakfast was huge and tasted amazing

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us with towels, extending their hospitality beyond our expectations

there was no fridge even not in lobby and also swimming pool is not real fyi

the pool was unusable, dirty and probably unhealthy

wifi was not working until i restarted the router outside the room

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our teenagers happy and busy

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

i felt safe using the parking as well

have laundry services onsite

the view and the pool area was beautiful

we were there for children s week so thr hotel prepared great activities for the kids

location to walk main street

playground (without the kids club) needs benches/sitting possibilities with tables for drinks, shade and is overall

we can hear people talking and kids running around our floor until almost midnight

parking is around the corner in private lot

very friendly staff, helped with a very efficient taxi and laundry service

7)

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

parking of our car was not in the hotel, but very close in secure parking, for free

cheap, close to the lake early check in, late check out

great value laundry service, comfy bed

-they also provide laundry service for an extra charge

excellent service provided for the in house laundry service

cheap, close to the lake early check in, late check out

nice garden and own patio and access to spa

there was a safe in the room and wifi as well

hot water available, restaurant, storage bins for luggage if needed, laundry service too

i really liked the wifi signal

a swimming pool is missing

good location and good breakfast.

where else can you get a bed for 6$ with breakfast included

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

also breakfast included for the price was amazing and very yummy

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

staff is really helpful and our kids had lots of fun interacting with them

pool was chilly and a bit small, but it was never crowded so worked out

the staff was helpful with setting up a jetski rental for myself to take my kids

we went to the pool, kayaking, ate at the restaurant, and had amazing coffee and desserts at the cafe

they have a small kids that’s my daughter got to enjoy at the end of our day

wanted a value stay for 2 nights, away from the bar scene, with a pool and a kitchen

the hostel is very quiet and has fast wifi

there is a pool right in the center and plenty of space to stretch your legs outside

pool area: there was a car parked in the pool area and there were no lounge chairs

wifi, it needs to improve

no room service unless you re sick, then you have to bring it up and down yourself

room service was super quick to deliver our morning coffee

in fact they forced us to use their laundry service - which was expensive

charming library type bar with fireplace and great pool with infinity hot tub

location is breathtaking as are the gardens and wonderful pool area

large room with balcon quiet at night good place for family with children pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

the water in the pool was very cool, almost cold

lovely pool

no ac in rooms, pool wasn t available

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

good value for money, nice staff, laundry service.

affordable laundry service

location,laundry

parking far from hotel

parking - the hotel is found down a very narrow corridor that can barely fit a small car

parking is included on site, but the path to the hotel is very narrow

parking. it was difficult to get the car down the narrow road.

wifi was weak.

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

great breakfast

the room was large with a kitchenette

comfortable and quiet. breakfast was delicious ud83dude0b

loved everything about this place - location, breakfast, staff, room itself and price were all excellent

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

wifi was good in the room

liked the proximity of the main tourist attractions and early check in

wifi was not good, a lot of loud noises from dogs on the street.

balcony room costs a little extra and just looks over a parking area

good wifi too

beautiful pool with amazing lake views. extremely helpful staff.

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

the wifi was not great.

the breakfast was delicious

the breakfast was humble

excellent breakfast and lunch

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

the breakfast each morning was healthy and delicious

lot of natural light, silence,comfortable bed, towels and strong wifi

our kids (teenagers) loved the family style dinners meeting other travellers

enagers) loved the family style dinners meeting other travellers

lots of daily social activities

yoga lessons in the morning and chatting replacing wifi were the 2 icings on the cake

felt like we were being treated like kids queuing for a school meal

the kitchen was pretty well stocked and had everything we needed

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold in the evening to sit

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

lee and elaine will let you do a load of laundry in their washer

the kitchen has everything you need

the property is lovely the pool is great.

served us room service dinner even though we got there late and the kitchen was almost ready to close

didn't like that there's no room service

wifi works pretty good most of the time

wifi

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

the breakfast area was not really clean, and overall the place looks a little run down.

cannot beat the value for money - great hosts, great breakfast, beautiful garden, clean and comfortable

good breakfast served in the morning. excellent location. the owner was very nice and welcoming.

it also included a great size breakfast

relaxing place away from all the buzz. nice breakfast.

felix is a gentleman, love the place. breakfast excellent

room was beautiful and we had a good time at the pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

they also have a nice heated pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

i looked forward to coming home each night and relaxing in the pool and room

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

early check in

they alsomhave a big, fully equipped kitchen

short walk into town so access to lively bar scene not far away but nice and quiet in hotel

was served in the hotel but the kitchen was large and useful

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just accross where you can sunbathe alone, its

pool was honestly too cold for swimming but not much they can do about that

i got the pool to myself both times

cozy, cheap, good pool, amazing location, super kind and helpful staff

pool a bit dirty

location pool staff

the loud music from the gym next door.

we also had laundry service done for a great price

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

i did not go in the pool but the pool/garden area is really nice to relax

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym also next to it

gs, pancakes and banana) was very yummy, and the coffee always hot and fresh

breakfast, staff, and facilities were amazing

was the cheapest accommodation in town and included a delicious breakfast

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

ere's very little food).

the wifi was really poor really let's the place down

lovely hotel and owner was a top guy nd rooftop is lovely and little gym set up good location

the location and the room anddd the laundry

the wifi

clean. comfortable bed. nice gym and shared kitchen on the roof terrace. super friendly staff.

wifi was good and available in all rooms and public spaces

breakfast was very

breakfast was good, it was the same thing both days we were there but it did the trick

couldn t believe my eyes as i ate breakfast

you'll also get a good breakfast

nice breakfast, free purified water, great location

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

breakfast included was really nice

ry central but still quiet) - highly recommend

breakfast is simple but good: pancakes, fruit and coffee or tea

hotel has amazing amenities including a jacuzzi, dock and tiny pool

pool area and private beach were great

the pool on the other hand needs more cleaning and care, we didn’t use it because of it

nice pool and right can walk right up to lake for great swimming area

the pool area was clean and restaurant had good options

d there were routers on every floor).

place is fine, view is ok, it's clean and they were kind about a late check out (it's at 11

the kitchen is up in level 5 so consider that if you have low mobility

the wifi didn t really work

breakfast was so delicious

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

the view & the breakfast was delicious ♡♡♡ it really allowed you to connect with the lake!

so beautiful to sit down at the bar and look out across the lake

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

breakfast is delicious, there are lots of activities to do both in the hostel and around town

they can also book tours for you and they offer a laundry service

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

wifi was excellent even up in the room

- great balcony

wifi was great for taking

they have a spa although the front desk staff didn t say anything about it

has the best wifi on the lake

also my room was right next to a bar that played loud live music until 10pm followed by another 30-60mins of loud post bar human

the heavy metal beat from the bar across the street was very loud

the bar next door hosted karaoke night until 10pm. it was uncomfortable!

also, our room was next to the restaurant kitchen and next door to another bar that had music

spa was not 100% functional and sometimes food would take too much time to arive

really enjoyed my room by the pool, it was amazing

laguna, the layout is perfect, breakfast overlooking the lake is a dream while jumping in the pool which is clean and blue ,the staff was friendly and attentive to all our needs, on site

they arranged a breakfast sandwich for me as i had to leave before the included

great breakfast

view of the lake, the pool was beautiful to swim in

the amenities were great (although the pool was out of commission) (-) pool was not working and there was no information about it (-) on top of that, their swimming pool does not meet the promising pictures

amazing view of the lake and the morning serenade of the birds. great breakfast area.

a bad experience with the hotel doing laundry

breakfast was tasty and often included 3-4 options

wifi wasn't strong in our room and last day we had only cold showers in the morning :

there is no breakfast provided and/or available in the morning

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast is provided at a low cost and is delicious

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga