no wifi is what you need around the lake to enjoy it the fullest

our kids

enagers) loved the family style dinners meeting other travellers

no laundry facilities

as i have adopted kids of color that is not something i appreciate

the outdoor kitchen has a refrigerator and a two burner stove top

lee and elaine will let you do a load of laundry in their washer

nice furnished kitchen area with patio

the kitchen was pretty well stocked and had everything we needed

the outdoor kitchen was perfect

wifi

wifi works pretty good most of the time

didn't like that there's no room service

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely uncomfortable our patio wasn t cleaned so we could use the

oh and the wifi is great throughout

room was beautiful and we had a good time at the pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

they also have a nice heated pool

i looked forward to coming home each night and relaxing in the pool and room

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

breakfast was amazing

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

the breakfast each morning was healthy and delicious

wish the restaurant was open earlier for breakfast and stayed open for dinner

views, the bed, the pool, hot tub, food, service

beautiful pool with amazing lake views. extremely helpful staff.

the wifi was not great.

the view is amazing and the breakfast was good

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

you had to send your clothes to laundry to get them pressed

gorgeous pool

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

in fact they forced us to use their laundry service - which was expensive

early closing hours of pool. :

wish there was a pool and hot tub for sure.

we went to the pool, kayaking, ate at the restaurant, and had amazing coffee and desserts at the cafe

their is no eco pool

staff is really helpful and our kids had lots of fun interacting with them

the staff was helpful with setting up a jetski rental for myself to take my kids

parking is around the corner in private lot

very friendly staff, helped with a very efficient taxi and laundry service

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

7)

the hotel offers free parking, which is a block away

it offers laundry services and the stuff is friendly and smiling

the laundry service was very reasonably priced

cheap, close to the lake early check in, late check out

the location is great, the laundry service was quick and clean, and the staff were friendly

excellent service provided for the in house laundry service

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but very

they also have a laundry service

did not try spa at all but nice touch

i really liked the wifi signal

laundry service was also quick and well

the restaurant and the bar where not the best.

everything! very clean, several activities within the hotel to do with kids.

lle santander) and nearby water taxis, good wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good

- room service was efficient, friendly, and affordable

t standard on the lake)

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

also breakfast included for the price was amazing and very yummy

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

staff we had were super friendly and even organised a take away breakfast for us

the breakfast was served rather late at 8 am and not before that

large room with balcon quiet at night good place for family with children pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

no ac in rooms, pool wasn t available

the water in the pool was very cool, almost cold

lovely pool

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

the pool was unusable, dirty and probably unhealthy

pool was constantly dirty, my kids were not able to enjoy it

there is a pool table, fuse ball and air hockey all free

pool was not available which is why i booked

i felt safe using the parking as well

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

the breakfast was great and the wifi was good enough for a skype call

narrow street & tight parking. lots of neighborhood dog barking in the night

free parking was available as advertised, and breakfast was included

liked the proximity of the main tourist attractions and early check in

the room was large with a kitchenette

great breakfast

the girls running the kitchen are very loud, waking us up early in the morning.

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

the breakfast was delicious and included for us

clean, comfortable with a good shower and excellent wifi, this was excellent value for money.

wifi was weak.

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

parking far from hotel

ants in the bathroom and unstable wifi connection

good value for money, nice staff, laundry service.

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

location,laundry

affordable laundry service

pool area and private beach were great

our room was next door to the kitchen and extremely loud with music and chatter from the staff.

hotel has amazing amenities including a jacuzzi, dock and tiny pool

i stayed in a small separate house with a kitchen.

views of the lake from the restaurant and small pool and also from our room

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over the world

staff was incredibly, lake access was great, the free breakfast lovely.

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

amazing breakfast, location and vibe

the day starts off with excellent guatemalan coffee and moves to a wonderful, traditional breakfast of eggs, fruit, meat, toast and more coffee

pool area: there was a car parked in the pool area and there were no lounge chairs

breakfast in the morning was delicious, and the staff were all incredibly friendly and helpful

very friendly staff. included nice breakfast.

hotel is pretty and confortable, there is a swimming pool

steps away from the pool, jacuzzi, restaurant, etc

there is a bar right next door which has loud music / karaoke / open mic although it does close at 10pm the

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

the pool could use an update. it wasn’t very inviting to swim in.

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

has the best wifi on the lake

wifi doesn't reliably reach the outlying rooms.

small imperfections, like the wifi wasn t always working, the windows didn t close properly, but nothing significant

no wifi in the rooms

wifi was great for taking

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast is available but opened too late for us since most of the touristic activites start quite

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

there is no breakfast provided and/or available in the morning

cheap colectivo at 10q staff of the reception are very helpful clean room good breakfast thermal pool

swimming and spa pools both

wifi was fast enough to stream in my room

pool and spa great. comfy bed. generous breakfast.

friendly staff, great and quit location, nice and comfortable rooms, good breakfast/food, nice pool

the shared kitchen was lovely and really clean…

they provide a large, shared kitchen with fridges where you can keep your leftovers

i liked the shared kitchen and use of the kayaks

early check in

very friendly stuff. great view. kitchen

pool very clean and warm

cozy, cheap, good pool, amazing location, super kind and helpful staff

i got the pool to myself both times

it's clean property where every thing pretty nice but i wouldn't think the pool/jacuzzi is super clean for lying in

pool a bit dirty

darwin greeted us at the bar and not only gave us local tips but also other information when i asked, like about local

from the delicious breakfast every morning on the deck overlooking the lake, to the poolside bar with breathtaking views and the most gorgeous infinity pool i have ever seen, we could not have

also bar tenders and their friends seemed too busy having fun to serve you

highly recommend drinks at the bar with darwin and any and all food items on the menu -- you can't go wrong

from the delicious breakfast every morning on the deck overlooking the lake, to the poolside bar with breathtaking

location pool staff

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

the breakfast area was not really clean, and overall the place looks a little run down.

its quiet location, friendly owner, easy communication and great breakfast.

garden setting, excellent breakfast, lovely hosts and good location - easy 10 mins walk into town

good breakfast served in the morning. excellent location. the owner was very nice and welcoming.

beautiful beach, nice, quiet room, great breakfast, nice owner

relaxing place away from all the buzz. nice breakfast.

the included breakfast is simply coffee, fruit and bread with jam

professional and friendly staff, lovely pool, huge rooms, great chef

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

inly the pool area, which is way better than the hotel's)

so much anything to dislike, but they will need to carry out maintenance to pool area soon

very nice hotel, very good gym, excellent breakfast, magnificent roof top, very friendly staff

they have a jacuzzi, offer laundry service and help you with tours

nice balcony with views of the surrounding scenery

too bad the rooftop is only used for hanging laundry as it has a great view

gym included

gs, pancakes and banana) was very yummy, and the coffee always hot and fresh

was the cheapest accommodation in town and included a delicious breakfast

good breakfast of eggs, banana and pancakes

the free breakfast

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

hot water shower! owner was friendly and spoke english. free wifi.

loads of shops nearby, parking on site

had my laundry done by the hotel, and they lost my pants

the wifi was slow, wouldnt recommend for remote work

parking access

breakfast was very

homemade breakfast on the top deck was great!

ests, staff, roosters, dogs

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi

you'll also get a good breakfast

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

the breakfast is simple but perfect, the family are very kind, great views.

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

although it wasnt mentioned on the page, breakfast was included

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

wifi in the room was bad, wifi around the hotel is sometimes good but mostly not, shower is fairly

place is fine, view is ok, it's clean and they were kind about a late check out (it's at 11

the dorms were clean, kitchen was amazing

amazing location, view, delicious breakfast and overall proximity to everything!

slow wifi

they can also book tours for you and they offer a laundry service

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

the room had a great view, the pool was nice and clean and the breakfast was outstanding

really enjoyed my room by the pool, it was amazing

breakfast was good, the hotel was beautiful and the view was breathtaking

laguna, the layout is perfect, breakfast overlooking the lake is a dream while jumping in the pool which is clean and blue ,the staff was friendly and attentive to all our needs, on site

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below you in the lake reminds you to be humble for all you have

the hot water was not that hot and the wifi doesn t work that well.

a bad experience with the hotel doing laundry

i think the stuff should tell that everyone during the check in and also the wifi passwort

breakfast was really generous and the evening meal delicious

located really close to the main pier / water front where all the shops are and parking space included for our car

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

staff are helpful and friendly breakfast was great large room

very close to the center. had parking and good breakfast. staff was very nice

the location was good with beautiful views of the lake. the breakfast was excellent.

breakfast was great

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood fired sauna (book ahead cause it's popular) (-) the communal kitchen, the sauna and the gym wouldn t be in service, many items from the restaurant were not available, to name a few (-)it's a little walk out of town (10 min) and yoga/gym has more potential

advice you to book at the door and not online

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use kitchen

ually 10-20 mbps, 2 different networks)

q at the door, 70q instead) the laundry service is 5q so good but the clothes were not very