and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that area was nicely stocked with towels and clean

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

breakfast sausage

the breakfast was awesome .very clean and neat. will come back.

kids loved the pool area

pool was on the smaller size

beds were super comfy and the breakfast was amazing

pool, breakfast

lovely experience, friendly staff, clean surroundings, comfortable rooms and a decent breakfast too

my boys love the pool here as this is our second time staying

wish pool was open until at least 10

wifi does not work in all of the rooms

still under covid restrictions during our stay so we didn t get to enjoy the pool & restaurant

it was amazing! beautiful place and the pool was clean and super relaxing.

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

convenience, clean, pool little store was nice

pool was under renovation during our stay

i liked the breakfast in the am. the pool was clean.

breakfast was wonderful

cleanliness, location, pool, room and breakfast.

i never got to eat the breakfast but the counter guy at the front desk was great the clean rooms were great and everything

there wasn't anything i didnt enjoy, only that the pool was closedud83dude22..

that yogurt machine yep i would like to come back once the remodeling starts was no lift in the kitchen

again, cleanliness was a major concern, unstocked kitchenette was an inconvenience, but the staff was pleasant

unusually small shower. had a full kitchen but no glasses, dishes , silverware or cookware

the breakfast

free breakfast in the morning was a plus

the breakfast selection was small

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

dirty and breakfast was skimpy. not even a hard boiled egg.

there was lots of yelling kids at pool

i did not use the fitness center but i did not like how it was inside the pool area either

cleanliness,pool,gym

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

fitness center is closed as well

room was nice , breakfast buffet was excellent

fitness room locked, breakfast offering mediocre

need coin laundry inside.

fitness center was closed due to ac problems and the ice machine was down also due to ac

it was nice and very clean. pool area was good. staff was friendly.

the gym and the indoor swimming pool

also pool and gym were both down

the kitchen sink backed up a little but thats literally it

clean rooms that had everything we needed including kitchen

pool area was a little cold.

the airport shuttle was awesome

the size of the room and kitchen space.

also had free shuttle service to the hotel from the airport and to the rental car center

the breakfast was great also

staff didn t know about bar hours

from the front counter to the gym

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

needed more room service options.

room service took to long.

nice corner view breakfast was excellent

in room breakfast was excellent

wifi was sketchy

staff was friendly, & breakfast was great

the staff is friendly & helpful. the breakfast is exceptional!

the room is clean and the room service is very proactive

only had an outdoor pool

they even gave us an early check in which was great

the fitness center and atrium pool!

convenient location, nice facility for exception that fitness center was closed

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

hotel was quiet and it the indoor pool was great

they assigned us a room in the same hallway with some kids from a hockey team

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

the shuttle was super convenient

very friendly staff. always smiling and offering to help. kid friendly. pool was great.

breakfast got the job done !!

only problem is we booked for pool and didn’t know it was under construction

pool was unusable

pool not working

they also offer a free breakfast which was great as i did not really have to leave the hotel at all other than to attend

a very surprised that i had to pay for breakfast

bar tenders friendly

loved the location, gym and beds were comfortable.

the hotel was very clean, bar and food was great.

gym was great too

spa as

room service and valet parking

the gym was really nice, equipment was well maintained

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

the fitness area/gym was great.

when business traveling, a hotel that offers a breakfast bar is necessary

bar was pleasant in the evening

pool was closed but not disclosed

it's nice and clean. free parking. safe location

pool was inside only, but that is not a deal breaker.

too many kids in the pool splashing around so we couldn't swim

the pool was room temperature need to be a little warmer.

nice room, everything as expected. kids had so much fun in the pool!

view was amazing from our room snd the pool was perfect

room service was good. beds were great. shower was great! view was excellent!

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate bar on the lower level as well

bar and lounge on 2nd floor and the choc

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

the wifi was very slow and to pay an extra for having the speed is not appropriate

not a huge deal, but when your traveling with kids it just doesn't work

the staff were incredibly helpful and friendly. the pool was great for the kids.

an ok breakfast to get us on our way

pool was down. i had two small kids and that sucked

the pool was not working for the kids

the breakfast was so good and consistent

- and everything was an additional cost except wifi

i like having free wifi

that it had a bar inside the building that served food'

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the tv wasn t

my wifi kept shutting down.

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

a lot of nice venues in hotel. gym was great. great location.

the amenities such as the roof top bar and downstairs restaurant were out of this world

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

uly yours did not disappoint)

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

restaurant parkers was great for breakfast and we also had there wings in the evening

only complaint would be that the mini bar had no options in it

the lobby and gym are nice

the breakfast chef was over the top

could use more parking

would have liked to play pool a little later then 10pm but understand why they have the time limit on it

june 29th was my mom's birthday and the bar staff sang happy birthday to my mom and gave her a piece of cheesecake for her birthday

one remote for the two tvs the ac was crappy did not ever get below 71f the gym was gross missing a bunch of weights did not go over 25lbs

no room service.

pool is amazing and huge

kids running up and down the hallway all night

i was told by desk when i checked out that they do not do room service for an overnight stay

loved the pool for the kids and staff was awesome. the club was the best!

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

but we always got whatever we asked for cleaning wise and room service wise

the no pools being closed?? 99 degrees outside & nothing! mite be nice when

in parking lot all day long

breakfast and the pool

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

location and the breakfast

to many young kids

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of it, easy to go by uber or lift

no room service

what we didn't like was the closing of the urban steakhouse and non-access to room service

great gym

a discount or free breakfast would be a great addition to the stay

we ordered room service our first night and it was very good

the bed was comfortable and it was nice that they served breakfast in the morning

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

room was clean and comfortable check in staff had bad attitude and no help with early check in

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

not take part in breakfast, but it smelled good

cranky bar manager

breakfast was tasty too

indoor pool, jacuzzi and gym

the pool wasn’t open

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

location, comfortable beds and great breakfast selection.

the gym was not ideal. the breakfast could have been better.

staff was very nice. room was very clean. breakfast was good.

breakfast was super: well stocked, big variety, tasty

i wish they had a airport shuttle

access to laundry room/ gym and no extra charges

the hotel is packed with amenities like fully stocked kitchens and free laundry

the gym was nice. very current machinery

love the kitchenette

too many people smoking weed and then going inside laundry room/ gym and leaving a stink of skunk which makes using the gym impossible

hotel shuttle

good shuttle service

airport shuttle

nice staff, clean and comfortable. good shuttle

advertised a pool and hot tub, but when we got there they said it was closed

wifi was good

the breakfast was not included in the stay, which we didnt discover until we arrived and saw the sign

lack of breakfast food

although they didn't come in the room to clean or make the beds while we were there, there is a bar and restaurant inside

walmart is across the parking lot as well as some restaurants

i also liked having a pool table & bar available in the lounge area

received great front desk service and appreciated the early check in approval

rooms and bar are positives !!

and none for the pool area

was my birthday and i really enjoyed the wxyz the bartender was very nice and enjoyed the pool

hotel was close to the airport, had airport shuttle services, and the staff was kind and helpful

the free breakfast in the morning and the free shuttle to the airport in the morning,however, saying that i must admit shaving 6 people and a lot

great beds great breakfast

the location, the right price, the staff, the pool and gym area.

that there was no mention of a swimming pool in the amenities list on the booking site.

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

pool wasn't open

pretty hotel with great pool & hot

very comfortartabe, nice indoor pool.

pool and hot tub being closed

the pool was not in operational.

pool

friendly staff, room adequate pool was open!

pool not open

cute pool, comfy bed, ac worked really well

to the clinic facilities, ease to access to everything, wifi connection

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

spacious and beautiful hotel, convenient restaurant, pool, gym, cleanly rooms, friendly workers

the bar and restaurant menus give lots of options for all budgets

the pool, laundry, and gym were open

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

bar staff very friendly-allowed us to sample beers before our selection

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

great for us with hospital so close. shuttle service fast and also within walking distance

convenient with laundry and gym room

good i had room service

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern, luxurious room

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

the breakfast buffet on the 14th floor was exceptional

good gym. good restaurant dinner service. very efficient valet support for parking.

the gym equipment was broken and the overall building felt very dated

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

we had appointments with the cleveland clinic and was pleased that we had a shuttle

breakfast was great. the shuttle was a life saver.

i wish the bar was open on sunday

price, nice heated indoor pool for the kids, right by the highway (20 minutes from the browns game), next door to a gas station for snacks

the gym was not open due to covid, which is fine, just remove it as an amenity

there were lots of kids running around unattended but there was a hockey tournament next door

our kids were more upset than the adults but we made the best of it

shuttle service was another plus

location was perfect with free shuttle to cleveland clinic and back

weren't enough dishes in the kitchenette for two

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

this included reception, house cleaning, maintenance, shuttle drivers

the shuttle service is very convenient.

the shuttle and valet parking are terrific bonuses

it had great facilities, including 24/7 gym, breakfast...

coffee in the room, gym and pool available, free shuttle service breakfast available

being near hospital & having shuttle was essential

decent breakfast

great staff and room service

the bar options.

start with, they accommodated an early check in, which was great

as with many accommodations nowadays, no daily room service

breakfast was really good and our room was really comfortable and nice

i also like that there is a small bar that offered wine at a reasonable price

a touch too much chlorine in the pool = burny eyes for the littles

breakfast s were amazing, probably the best i have ever had at a hotel that serves breakfast

i guess if i had to complain about something, i wish they had a bigger pool

breakfast was great with a good selection to choose from

the breakfast was delicious

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

the lady in the breakfast room was super nice

indoor pool was not open, but not because of double tree

there is a bar in the lobby that has a light menu

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was filthy, and i found a razor in the dryer

nice hotel with hottub and pool that's has rooms off of it with direct access the the pool and a bar with a variety of liquor, mixed drinks and wines to choose from and also serves

clean heated pool inside

they quickly gave us another room that was identical to first one their breakfast was great and staff were

i loved the breakfast.

spacious room with full kitchen and a better bed.

large room, pet friendly, indoor pool, nice staff.

there were no towels at the pool and it closed at 10 pm

no breakfast currently due to covid

friendly staff, clean nicely updated rooms, and a good free breakfast included

clean rooms. guest laundry operational.

pool was clean and cool, no hot tub

bed was very comfortable and breakfast was good