the room service food was absolutely delicious and the staff were super friendly and professional

quality of room service food was first rate

the staff was very friendly and helpful, hotel was very clean, room service was excellent.

room service was very quick and tasted delicious, i would definitely stay again

was perfect room/room service/breakfast the only thing that stopped me giving highest score was the heat in the

loved how relaxed the bar was and the room was lovely

easy to reach wifi a parking.

plenty of parking

rooms and bar were really tip top and stylish

good parking facilities at the back of the pub

as a lone traveller, the use of room service was a real benefit to me

nice and loved being able to take hot snack to the room with even the offer to deliver them as room service

staff - good rooom - bathroom had been refurbished - good breakfast with helful staff - plenty of parking and lovely lounge with fire - gets better each time i stay

kids friendly property

the room was very comfortable, the separate bar and dining room was a nice touch

needs better lounge area . great for the spa but feel awkward if not using spa .

food, rooms, spa areas all were superb

however i found the staff in the spa treatment area were not as pleasant and the treatment was rushed & not at all relaxing

nice location, good spa facilities, big room, big bed.

spa and relaxation areas superb

room service was available if needed

the non dinner reservation and room service breakfast

our request for room service for breakfast was also not made

lovely big bedroom. comfortable bar area. excellent food.

bar area lots of comfortable seating to relax in, location - good access to m-way and to stafford

very friendly staff. breakfast

food, especially with 24hr room service

om service) and lunch excellent.

the hotel is clean and well kept friendly staff fact the option of room service as well was a big help again with having dogs even though we were told we could of

breakfast was great, room service very quick

the space.. the quietness... room service

of wine and a powerful shower,staff were friendly and professional nothing was to much trouble room service was great, the service was fast and the food was excellent

well stocked bar and room service

they are in a chain with hungry horse where you can just order food/room service the lovely receptionist, rebecca was very welcoming all throughout the checkin

room service and excellent staff

room service was great

seeing as i wasn't well,we had room service, the staff was very helpful

the breakfast choice and room service was excellent as were the staff.

ringing and not answered; several attempts to call reception, almost gave up when wanted room

special mention for room service, room was always immaculately cleaned but things were left how i left them

room very noisy refused room service at 8.30pm

you have room service which takes roughly 5 minutes to reach your room

room service menu not in room information booklet

no room service menu

parking was good

was no room service as advertised on the menu the phone was not connected the tv was not

in three days of staying in the hotel there was no room service to clean, change the bedding or even make the beds whatsoever

24 hour room service was not 24

quite dated...bar wasn t open and no room service was available

no room service, keep people out of your room and good one way system

no room service. beds left unmade and cups not cleaned or replaced

sadly didn't get to sample dinners or room service

in the morning room service staff opened the door and we had to shout that we are in there

decent size room; comfy bed; room service; dinner. nice staff

room service was good food and reasonably priced, excellent choice too

going on so weren t able to use the pool/spa facilities which was a shame, and when ordering room service after hours we received a pizza which i can only describe as chicago town

room service was excellent and warm milk was sent for little child with us

my go-to hotel just nice and clean and comfortable big beds and relaxing rooms room service is amazing pepperoni pizza is the best and great for a getaway with mrs would

nice clean hotel, with good room service and atmosphere

took ages to get through to room service and the food was lovely but the portion sizes were very disappointing for the money

wifi was poor

we enjoyed drinks outside looking out to the golf course

fabulous evening meal & delicious breakfast. friendly staff. lots of parking.

wifi was slow but not problem slow

accommodating staff with a party of 8 cyclists comfortable room and good service in bar for meal and

room service excellent as well

is beautiful, the hotel is beautiful, staff are excellent, ordered food through room service, food was fantastic and arrived quickly

had-room service which was very good, food and service - i was, however, surprised that reception had

room service for breakfast it was lovely, couldn t fault it or the service

i had room service and it was as good as in the restaurant, arrived fresh and hot

as having wifi and tv, didn't get either

wifi doesn't work, password not correct window do not close

wifi then they tell you no wifi on 2nd floor when you arrive , most rooms are on 2nd

old food in wardrobe, stains on walls, only thin sheet on double bed no duvet, no telly no wifi no tea or coffee, bar closed down completely and couldn t even use the toilet, had to go and

no wifi password given

the kids loved the breakfast room

bar and food are not available until 7pm, this was not a big problem for us but i think families

old style pub, plenty of parking, able to relax at the coal fire, played pool on a round moving table which was brilliant,

only nit picking if anything modern families reliance on good wifi

the staff and owner was great. fresh breakfast. made pancakes specially for the kids.

the lady at reception was brilliant and arranged for late night room service with a sandwich

no room service.

there wasn t during my stay) there is a lovely looking restaurant on

no hairdryer in room. phone in room not working so unable to ring for room service.

ordering room service wasn t allowed until paid over phone

th room service for towels etc

room service stopped at a certain time and this was not mentioned anywhere either

the food was delicious & the staff were very accommodating re: room service & dietary requirements

you got a choice of room service

qr reader or understands what they are there was no other customer information in the room about room service options or the spa

good with the parking security having a code to come in the gate

the breakfast was excellent also the evening meal. all well presented and enjoyed.

plenty of secure parking including some ev chargers

wifi weak in room.

good parking,great location food was fantastic

no response from reception for room service or assistance

check in process very quick. excellent room service.

the room service and staff

the food from room service was cold when it arrived.

room service charges were eye watering

room service

bit disappointed that the bar closed early

plenty of parking and the location is beautiful, beside the lake with nice, flat walking

staff, delicious food, option of kids meals, clean warm room, lake behind the hotel, astonish

the wifi password was not in the room and we had to call through to the reception for the details

a shame there is no option for room service being brought to your room

were really grumpy & it took ages to get our breakfast & we ordered room service which took 2hrs with no money off

had a pizza late on the sunday night from the room service menu was lovely

room service tried to unlock the door whilst me and my partner were in bed, which was such an

they charge for room service on top of the food.

from room service was gorgeous

40am, the breakfast room service

no room service

hotel bar with friendly and helpful staff

excellant staff, good breakfast, great coffee, happy days

shower stall/bathroom was tiny and but it’s an older hotel and the fact that our kids had their own space made up for it

good wifi

as it was an apartment with kitchen facilities it would have been useful to have a can opener in the drawer

top marks to the kitchen

working ceiling light in kitchen

of boiler or what, don't know from neighbours room and kids slated bed broke

no problem with safe off road parking

so handy for alton towers as well - just a 15 minute drive so we will be back with the kids

room was great with two singles for kids

quit location, lovely, well cooked breakfast, very quick service, very nice variety of breakfast available

and tidy, they have friendly staff and very good room service plus they gave us some money back as we didn't receive all the food that we ordered

very efficient, room service due to covid-19 was excellent

say i can't really go out and eat anywhere the room service menu and the food was good value.

the room service phone in our room didn't work so we popped downstairs to let them know and they said

clean, very friendly staff, room service for food and good location

i ordered room service and nothing was too much trouble

arrived late so wanted room service, no one answered from reception or restaurant so had to go to reception to order only

i didn't eat in the restaurant on the evening instead opting for room service - the food was excellent

almost wished i had eaten in the restaurant and

better wifi, very unstable and slow

very quiet location, the food in the bar was amazing and the breakfast was delicious

setting, great parking, staff so friendly & helpful

plenty of parking in the car park opposite the property

kids enjoyed there stay aswell which is always a bonus

hosts made us feel very welcome (even did a bag of laundry for us)

room service did not clean cups, used to that at other hotels when stopping more than one night

room service meal was piping hot and good

there was no information sheets in the room around room service and all the usual stuff

room plenty of close parking, lovely pool, open till 9pm, breakfast included and room service before restaurant open was not charged

00 charge for room service which is very affordable

the food, we wanted an early night so got room service for dinner and food was bland

pleasant staff, central location, the soup and room service

was excellent wiv us i dint get her name bt she was really help ful when we checked in she sorted room service out for us an late check out very bubbly girl always had a smile on her face would

instant coffee was provided but we didnt have any room service resfresh so this didnt cover our last morning

room service was a nice touch

no landlines in the room to call the reception desk and room service was 5 charge

room service available

affordable room service costs are recommended; 51 for 4 x bottles of water & 2 x pizzas are more aligned to

no biscuits in room or room service offered

room service orders until 2am there is a 5 addition charge for this service but its very nice

room service fine

room service dinner & breakfast were fabulous and the staff were helpful

everything location room service helpfulness everything

restaurant was very good, room service prompt and food still hot.

room service was great, i had pizza and chips was lovely.

room service did not do my room but i think the do not disturb sign had fallen off the hard to exit

we understand that for a two night stay why room service was not provided for the first morning when considering the cost of the accommodation

no room service

no room service was hard with having a baby that slept at 7pm

no room service no wi fi no hot breakfast menu reception very un helpfull

friendly staff nice decor offered room service great heating

we ordered breakfast room service on both mornings, to sit and eat on the balcony

ordered room service, which was

room service good

could have been more information within room regarding breakfast times, check out and room

no room service

breakfasts & room service, competent & friendly staff excellent central point for access to local attractions &

we arrived too late to go out for tea and would ve liked to be able to order some food via room service while we were getting ready

great choice of breakfast. the staff are amazing so helpful.

on-site parking and friendly welcoming staff

there is no room service available and the telephone in the room had speed dial numbers which did not work, the

no room service but you could order at the bar and take back to the room

bad points - no room service you have to collect defeats the purpose of room service

there is no food or room service sold after 9pm

no room service although the reception did say they would bring to the room as i have walking

ly time on the second night) and it

after a long day out i phoned room service

room service and food was very good

no phone in the room so was unable to order room service. terrible wi-fi

my room service tray was left outside my room from 3p.m. until i left the next day

of convenient on site parking, also good bar and restaurant

shower barely worked, the water pressure was so low water just dribbled out and it couldn t cope with a

of convenient on site parking, also good bar and restaurant

30 on saturday evening and they didn't reserve so in the end had to have room service which was not ideal

room service and the rooms where lovely

room service was poor breakfast was poor

room service dinner, even though we arrived late

helped but it was lovely to sit out on the terrace for some food with the option of getting room service if this didn t suit

room service - ordered a dish that arrived and was incorrect despite reiterating what was required

my room service breakfast arrived bang on time and was beautifully presented

nice touch with card, champagne and chocolate in room as stay was post-wedding friendly staff room service that we preordered was punctual delicious

room service arrived but had to ask for cutlery

we ordered room service that was overpriced and poor quality

comfortable, good size room, superking bed, excellent shower, bar on site with beer on tap, very friendly

the food in the evening and breakfast was excellent

wifi on to cuts out now and again but can t complain

very welcoming place, lovely gardens and plenty of parking for residents

very friendly staff. clean room. free parking. amazing breakfast.