room service only when you requested it

comfortable, good location. no food or room service because of covid.

i stayed there for 6 days,no room service came to my room

24 hour room service was not 24

room service said 24 hour food availability but there

no room service. beds left unmade and cups not cleaned or replaced

sadly didn't get to sample dinners or room service

upkeep of hotel wasn't that clean found alot of dead bugs left there false advertisement of room service which i was told on arrival wasn't there some staff did not have knowledge of their

decent size room; comfy bed; room service; dinner. nice staff

in the morning room service staff opened the door and we had to shout that we are in there

room service was excellent and warm milk was sent for little child with us

room service after late check in and breakfast

we were given discount as our food had arrived late for room service & we had the children one child being one years old

took ages to get through to room service and the food was lovely but the portion sizes were very disappointing for the money

room service menu could have had a couple more items added

excellent customer service and room service

the hotel is clean and well kept friendly staff fact the option of room service as well was a big help again with having dogs even though we were told we could of

covid secure very clean and comfortable room lovely staff and really efficient room service allowed our lovely pet cat to stay too would definitely

tried to order room service late but they only had a few items available rather than tge full menu

om service) and lunch excellent.

as having wifi and tv, didn't get either

wifi doesn't work, password not correct window do not close

wifi then they tell you no wifi on 2nd floor when you arrive , most rooms are on 2nd

old food in wardrobe, stains on walls, only thin sheet on double bed no duvet, no telly no wifi no tea or coffee, bar closed down completely and couldn t even use the toilet, had to go and

no wifi password given

nice and loved being able to take hot snack to the room with even the offer to deliver them as room service

as a lone traveller, the use of room service was a real benefit to me

restaurant closed on sunday. we had a mediocre bar snack - very little choice

kids ate dinner with nanny and it took a while to get served

lovely hotel great stay good amenities parking good food lovely area

room service and excellent staff

attached to a hungry horse that does room service during open hours

it was linked to a restaurant and did room service

of wine and a powerful shower,staff were friendly and professional nothing was to much trouble room service was great, the service was fast and the food was excellent

food was great room service was prompt

meal and breakfast which was included was fabulous

lot of spa options

the indoor pool and spa area were good and not overcrowded

needs better lounge area . great for the spa but feel awkward if not using spa .

rooms were spot less & the outdoor heated spa was fab

you got a choice of room service

room service stopped at a certain time and this was not mentioned anywhere either

qr reader or understands what they are there was no other customer information in the room about room service options or the spa

i would have preferred breakfast as room service being a solo traveller

th room service for towels etc

when we booked we got an email to say they weren't serving food and breakfast only started at 0800 - both of which would have been frustrating for us and thankfully

the wifi was poor

we were able to eat, drink and work into the evening before a great night's sleep and a cracking breakfast

car park is massive and a nice wide open space - really trailer friendly

excellent breakfast and the staff were very welcoming and friendly

the staff was very friendly and helpful, hotel was very clean, room service was excellent.

we had room service both nights and the food was excellent

was perfect room/room service/breakfast the only thing that stopped me giving highest score was the heat in the

the room service food was absolutely delicious and the staff were super friendly and professional

room service a1

room service

we always took a photo of the kids there to see how much they've grown

kitchen had forgotten my order but the bar staff realised and fixed the issue and provided a free drink whilst

wifi did not work well in my room

only thing i didn't like was that the breakfast started late, at 8am and we waited another 45 minutes for the breakfast after we ordered

- i ordered room service

there wasn t during my stay) there is a lovely looking restaurant on

the lady at reception was brilliant and arranged for late night room service with a sandwich

quality of the room service food for the amount it cost

room service was great

bar and our room were both gorgeously decorated & very comfortable

loved how relaxed the bar was and the room was lovely

we were there for just the day for an event, and the bar staff were incredibly accommodating with parking and late

whole experience from walking through a bar that was buzzing to the staff and the room - immaculate

plenty of parking

room service charges were eye watering

check in process very quick. excellent room service.

room service food came uncovered so was cold we did let reception know but they were not interested

no response from reception for room service or assistance

the food from room service was cold when it arrived.

our request for room service for breakfast was also not made

room service was available if needed

the non dinner reservation and room service breakfast

parking when i arrived but you can't really criticise a pub for being popular

bar area lots of comfortable seating to relax in, location - good access to m-way and to stafford

breakfasts & room service, competent & friendly staff excellent central point for access to local attractions &

we arrived too late to go out for tea and would ve liked to be able to order some food via room service while we were getting ready

no room service

wifi signal isn't good

lovely breakfast and very accommodating staff always on hand to assist

the big family room that kept all 6 of us comfortably in one room, beer garden/play area for kids and the closeness to alton towers

location if your going to alton towers as its only a 10 min drive away, lots of parking and margaret and her team are very friendly hosts, also had our evening meal there and the

the food and views car parking and cleanliness was eexcellent .lovely friendly staff .

beautiful view from the room, plenty of off road parking, fabulous charming inn

absolutely fabulous location! kids loved the little bunnies running around outside the chalet

room service tried to unlock the door whilst me and my partner were in bed, which was such an

a shame there is no option for room service being brought to your room

had a pizza late on the sunday night from the room service menu was lovely

they charge for room service on top of the food.

were really grumpy & it took ages to get our breakfast & we ordered room service which took 2hrs with no money off

no room service

from room service was gorgeous

40am, the breakfast room service

not enough staff at a busy time in the bar took us 40 mins to order a drink in peek time

friendly staff alot of choice with the breakfast

working ceiling light in kitchen

clean and very friendly hotel staff. nice breakfast car parking in front of the hotel

free wifi

wifi was an added

adjoining room for the kids so we could keep an eye on them

friendly staff nice decor offered room service great heating

room service meal was cold.

room service good

ordered room service, which was

we ordered breakfast room service on both mornings, to sit and eat on the balcony

ly time on the second night) and it

my room service tray was left outside my room from 3p.m. until i left the next day

after a long day out i phoned room service

no phone in the room so was unable to order room service. terrible wi-fi

room service and food was very good

you have room service which takes roughly 5 minutes to reach your room

no room service menu

room very noisy refused room service at 8.30pm

room service menu not in room information booklet

setting from location, gardens, building exterior, restaurant, bar and topped off with exceptional bedrooms

no compliantly bottles of water in the room, no mini bar, no room service food options ?

no one on reception, no room service called many times no answer

i tried to call down for room service, given i was working and didn t want to stop, but no-one answered the phone

room service was great

stopped serving dinner before we could get there and there wasn't any facility for room service

room service was a nice touch

instant coffee was provided but we didnt have any room service resfresh so this didnt cover our last morning

the food, we wanted an early night so got room service for dinner and food was bland

was excellent wiv us i dint get her name bt she was really help ful when we checked in she sorted room service out for us an late check out very bubbly girl always had a smile on her face would

pleasant staff, central location, the soup and room service

room in general/ room service/hotel in general./staff.

my room service breakfast arrived bang on time and was beautifully presented

nice touch with card, champagne and chocolate in room as stay was post-wedding friendly staff room service that we preordered was punctual delicious

we had room service in the evening and it was excellent as well

room service arrived but had to ask for cutlery

there was fast wifi if that s what you need

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

helped but it was lovely to sit out on the terrace for some food with the option of getting room service if this didn t suit

room service was poor breakfast was poor

30 on saturday evening and they didn't reserve so in the end had to have room service which was not ideal

room service dinner, even though we arrived late

room service and the rooms where lovely

breakfast and wifi slow.

parking may be difficult if it got any busier but we were lucky that there was one space left after

of boiler or what, don't know from neighbours room and kids slated bed broke

my kids are very fussy and really liked it

both lunch and breakfast were very good and the staff were lovely

is beautiful, the hotel is beautiful, staff are excellent, ordered food through room service, food was fantastic and arrived quickly

made an unexpected stop here on a long journey and were so tired that we just ordered room service food - it was excellent

i had room service and it was as good as in the restaurant, arrived fresh and hot

couldn't cope with the half chrome and half gold bathroom door fittings, one of my room service bowls was chipped

room service for breakfast it was lovely, couldn t fault it or the service

sometimes the wifi was slow

all the staff were helpful & friendly and food in bar was very good

we had some drinks at the end of the night in the bar downstairs and that was a great vibe, had breakfast in the same place in the morning and that

there is a bar downstairs that was very busy but we couldn t hear a thing from our

no hints how to activate wifi in the room - and no personal available

from room service, there didn t seem to be a way to buy a drink at 22

fond of was that it was a cashless hotel and i tried multiple times to contact reception to order room service but they declined the phone every time

waiting for over an hour and half for room service, but they gave us the food complementary so i can t really complain

don t answer the phone for room service

wish i would of done room service even with a 5 supplement the staff are lovely and friendly and the members are very

room was modern and liked you had an app to order room service (although we did not) (-) sugar and bottle opener in room online ordering room service didn't (+)stay - rooms well thought out and designed, outdoor bath very serene, good shower, good room service (+)lovely place to stay, very modern and clean, felt private and quiet which was great, room service/food was easy to order and tasted great (theres a useful app) (+) we ordered room service which comes from the bowling green inn which was amazing as well (+)2nd visit, food is superb, and we love the room service breakfast (+) room service was a lovely touch and the whole day/night was so relaxing the bed was extra large and (+) and thanking the staff for the room service food and drinks

information about parking, check in/out, restaurant was all really clear

room, lovely hot tub, easy parking, walk to town and tissington trail, food was delicious, service was fast and friendly

short walk from ashbourne town, parking on site and quiet when the windows and doors are closed

secure parking

in the bathroom, no bath, cheap shampoo and toilet roll, no fridge, no room phone to use for room service, the lighting was bad we could hardly see what we were doing and the tv was really

room service available

breakfast was brilliant, food is incredible i used room service most nights and

obably because of room size) but for the price it should have seating room service was fab- good food, reasonably priced and promptly

no comfortable seating