the advertised room service was not available..

proximity to beach. clean and spacious room. access to room service.

30 for meals or whether room service should be used

ordered room service and staff only too pleased to help

spacious room and room service

very handy for bilbao ferry port. strong wifi. clean budget hotel.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

good off road parking under the hotel

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in the morning hey

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

really, could have done with more staff on in the evning to cope with the bar and restaurant

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

i have never had bad coffee in a bar or restaurant in spain so it should be

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

breakfast at the terrace with sea-view made us feel great in the morning

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant menu available in room, spa area not fully functional

there was a charge for spa usage incorrectly applied to our room

the staff were friendly and despite the global wifi meltdown checked us in efficiently

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi not functioning, no attempt to get it fixed

poor breakfast and poor wifi

good location. free parking. swimming pool. great staff.

pool freezing even mid summer on a sunny day

location and pool were nice

location and parking

parking

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

loved the bar restaurant area which was full of locals

great food locations nearby and breakfast, room

restaurant food was incredible as was breakfast

the wifi is not very good. the check-in is impersonal.

things which took the points down - wifi not working almost at all, kept disconnecting

ce to have smart tv in the room, but netflix

good wifi

the breakfast was outstanding with a large selection of bread, meats, pastries and more

free parking on premises

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

+ own garage + good breakfast + quiet location

room was very good, and the dining room served an enjoyable breakfast

the beds are good breakfast very good very clean good wifi good free parking

location with private parking rooms are quiet and comfortable good breakfast with lots of choice

the breakfast was also great

would be overnight but it all worked out when the hotel staff told me to push it in behind the bar out of sight out of mind i

there was parking facility for the hotel and it was clean and comfortable

great bar for getting a snack or drink

the pool area. the location.

lovely restaurant with bar and tapas alternative

slow service, you have to go to the bar to order because they are under staffed, terrace is very dirty and

door swimming pool and sauna)

hotel a bit tried, unfortuately due to covid no facilities available except room service

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

there was no room service menu in the room and no wifi instructions

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

no room service to order some food

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

quick room service at dinner time

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

the room service didn't work, even going through reception

restaurant only serves room service

there appears to be a room service menu but no way to order as reception does not answer calls

room service does not serve the full menu 24/7

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service was excellent and front of house people could not have done anything else for

the room service food was quite poor considering the quality of the main restaurant

could order room service outside restaurant hour e

like reception and room service didn't really have a good handover

also, room service was late when needed just for a cup of tea

room service

room service was very convenient, good food, a bit too high price, but it was expected

food from the room service menu was terrible

although we didn't use room service it was available

had a room service issue sadly

on one occasion we had room service, we didn t have to wait too long and it was delicious

staff and room service

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

room service food

room service was excellent

room service took almost an hour

the breakfast is exceptional, and the staff is very friendly and welcoming

tea / coffee in room insufficient wifi poor

i tried to order their 24 hr room service

euros) and sat in the room enjoying the view

we ordered a bottle of basque sparkling wine from room service

a limited room service menu.

cording to the menu) at 5pm and they said they didn't serve until 6pm

room service far too expensive

the food was poor, especially room service.

room service, accommodation and provisions were exvcelent

staff was very helpfull, breakfast was great as was room service.

doorman, bell hops, 24 hr room service, a good restaurant

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

excellent room cleaning and room service staff

in addition charge 4 eur for each room service

have been greater, only one type of each tea bag etc

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

there was a strike from the cleaning service during my stay...no room service...no fresh towels

didn't have breakfast, but opted for room service

r brunch) and it was delicious/fantastic

other rooms) in the morning was too

niggle was lack of 24hr room service

also very clean, room service daily

room service is available in case you need it

little attention for the kids

ovided detailed directions

nice room amenities such as mini bar, toiletries, and super fast wifi

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

room service meal , menu was limited and food was just ok

if two people want to have room service, they cannot sit together

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

if your children wish to eat dinner before 8pm your stuck with limited room service options

breakfast and room service really good

staff were excellent and room service was very good

very comfortable room, quick friendly service. restaurant & room service very good.

room service is a huge plus

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

room service wasn t great but that s a minor issue

also i tried to order room service and they only had 2 things available from the menu

room service food was not good by any means unfortunately but we loved the woman who delivered the

they seemed to be having a little bit of trouble with the room service

room service food was also fantastic and good value for money

the bar was very nice as well as the room service

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

t even a coffee) until 11am

one day room service was poor

can t order room service

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

wifi is blocking certain network services without giving you upfront or during usage a warning

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

we ordered a pizza through room service

room service

size room, bed, room service

location, very clean, confort, fast room service

we could not reach room service or the front desk

restaurant & room service & bar on the rooftop

but using room service menu is not allowed

room service was very fast

we however ordered room service which took close to an hour for fries

no one answers the ring for room service / house keeping

the room was very comfortable and room service was good value, a varied menu and delivered promptly

very comfortable bed and excellent room service and changeover

however, room service had a nice selection and the delivery was timely

room service/bar food is a disaster

room service at night came within 20 minutes as i had been notified

guess because of covid) so couldn t eat in / get room service etc

could be softer bar should stay open later for hotel residents and room service should be available until

room was a bit small but not a huge issue room service - probably ordered the wrong thing

room service available, brakfast very tasty and a restaurant within the same building

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

the food was super and the spa was great to start the day before breakfast

great location, rooms were clean and quiet, super friendly staff, great spa and swimming pool

great gym and spa facilities and fantastic breakfast

skybar & pool a fabulous place to sit after a day of touring about

staff was friendly and room service meant that my bed was cleaned very quickly.

great location in the old town. great sized rooms and breakfast was fantastic

staff very friendly and kind. lovely gifts in the room for our kids.

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

room service was limited times

location. room service was very good

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

limited choice in restaurant although room service was good

the bed was a bit hard for me, also it could do with room service.

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

had room service on the last night - the burger was great and the wine good

no room service menu in room, no coffee making facilities in room.

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

the bed was really comfy and the room service was tasty.

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

i would have liked to be able to make tea in the room and room service.

room service only until 11pm, no ice machine for guests

there wasn't room service either

room was massive and room service were great