the breakfast, though it was good, was also not close to the other relais chateau hotels

i liked that all mini bar drinks were included in the price

mini bar was free, which was very nice

no mini bar list

the food was excellent for both dinner and breakfast

parking was free and good

breakfast was nice and personal

the bar underneath does great pinchos and the staff are really friendly

nice staff in the bar and reception. nice quiet hotel.

wifi all right

there's a bar beneath with tasty bar snacks

the bar downstairs was brilliant, just loved it

easy parking on the premises

free car parking snd easy walk to/from town center

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

easy parking

good buffet style breakfast

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

breakfast was ok, the surrounding was nice if you search clam and nature.

great breakfast, nice host, easy to find.

breakfast was lovely and staff were very helpful

close to bars, restaurants, and shops

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

room, excellent hosts and great breakfast

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

service, cleanliness, breakfast could not be better

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

as others are reporting, the breakfast is a lovely touch

parking outside property. this was the only negative point.

no on site car parking

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

there is no parking on site

parking was not on site but just 50m away

staff are great, facilities are great. breakfast and bar facilities are great too.

plenty of free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

breakfast quite basic. wifi not very stable

t

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

free parking

lady in reception and running the bar in the evening was excellent

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

excellent parking

free, on-site, easy parking - super extra amazing

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant attached

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

nice bar in the building and great restaurant around the corner

no room service menu in room, no coffee making facilities in room.

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

had room service on the last night - the burger was great and the wine good

room service was nice too

the bed was really comfy and the room service was tasty.

very comfortable bed and excellent room service and changeover

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

the room service menu was extremely limited and needs to be extended for

however, room service had a nice selection and the delivery was timely

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

room service was prompt and absolutely delicious, and the location couldn t be better just a

staff were excellent and room service was very good

well situated to walk to guggenheim and old downtown, exceptional staff and room service

no food available, not even room service after 2300

the bed was a bit hard for me, also it could do with room service.

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

limited choice in restaurant although room service was good

minibar, no room service

the room service and cleaners entered as they pleased without ever knocking.

can t order room service

the bar was very nice as well as the room service

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

one day room service was poor

great large room and room service and location close to old city and guggenheim museum by walk.

staff was friendly and room service meant that my bed was cleaned very quickly.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

great helpful staff, good breakfast

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

room service

we could not reach room service or the front desk

location, very clean, confort, fast room service

size room, bed, room service

we ordered a pizza through room service

the restaurant was closed on the sunday evening but we managed to get room service

restaurant & room service & bar on the rooftop

we however ordered room service which took close to an hour for fries

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

room service food and breakfast is poor quality.

guess because of covid) so couldn t eat in / get room service etc

reception & room service staff were really attentive and helpful

room was a bit small but not a huge issue room service - probably ordered the wrong thing

the main negative i will give the fact that room service took my cup, plate and cutlery

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

had room service which was excellent and good value

there wasn't room service either

room service only until 11pm, no ice machine for guests

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

is no room service during the day or evenings

loved that the hotel is across the street from the guggenheim! loved the room service!

have been greater, only one type of each tea bag etc

the room service food is impeccable and all the staff are exemplary

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

wifi is blocking certain network services without giving you upfront or during usage a warning

bright and clean room and bathroom with very fast wifi

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

one minus - the small bedrooms are not made for two adults

pool was very shallow so not for swimming in

front of house staff exceptional- well done. dip in the roof top pool - all spotless

great to cool down in though and bar beside it was great which was open til 10pm

room service is available in case you need it

also very clean, room service daily

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and helpful staff

check in late cleaning perfect late check out

ovided detailed directions

room service wasn t great but that s a minor issue

there was no room service for food etc in the advertised time as the cook was sick

they seemed to be having a little bit of trouble with the room service

room service excellent

room service food was not good by any means unfortunately but we loved the woman who delivered the

very good room service and a comfortable room

we ordered a bottle of basque sparkling wine from room service

the location and the staff were fantastic! i also appreciated that there was room service.

i tried to order their 24 hr room service

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

if your children wish to eat dinner before 8pm your stuck with limited room service options

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

the garage was well managed and room service timely and

no room service which i expected for a 5-star hotel.