quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping amenities

old school italian restaurant on the first floor--- decent food & friendly bar staff

lots of free parking, the breakfast was really good

breakfast is simple but delicious, and staffs are very helpful

free use of laundry facilities

kids loved the pool

location, staff, cleanliness, gym

wish i had known about the gym thought there was just a pool.

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

pool wasn't open but that's due to the times i'm sure.

no room service, asked for extra towles and blankets never reciveved them

room service isn t the best

they gave me fresh towels good room service.

long check-in time room service short staffed

good room service and quietness

there was no room service

major complaint was that we did not get room service the entire time that we were there

no room service which was part of the reason we stayed there

not as many amenities , no room service

room service was a bit suspect. took three tries to get our order and it still was not correct.

location was perfect, service was good, bed was comfortable, very clean surroundings loved the kitchen

there's a pool and gym.

the bed was comfortable. the gym and pool were excellent.

the kitchen had dishes and a dishwasher

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the accommodating staff and room service options.

ilet and tub) and i did not get room

there is no room service. booking info needs to be updated.

desk staff an smell of room stuff was broke an called for room service they told me come to front desk for extra things 3

had to re-clean my room, specifically the bathroom

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

clean. bar maid was so kind. food was good

free parking and staff was great

lots of easy free parking with wide spaces

very clean and convenient! great breakfast. staff was very friendly.

the pool and restaurant at the hotel were closed for renovations at the time we were there.

comfortable beds, clean room, quiet, breakfast, friendly staff

there is a nicely maintained pool in facility as well as a bar, and exercise room

how i couldnt't close the curtains in the room and the light was shinning in the room from the parking lot, they had a shear and the curtain wouldn't pull all the way across the windows, need a

room service was great

great restaurant inside the hotel. great service and room service.

the wifi was extremely unstable and even we complained no one could fix the problem

the breakfast was a bit boring

24 hr access to gym. ability to bring wine back to room. bistro food was surprisingly good.

good location for us. great parking. fast elevators. nice staff.

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

barbra asked for a mention for the kitchen

no bathtub in our room and the pool was not very clean and was small.

breakfast was good but if you are eating anytime after 0900, you're out of luck.

staff was super friendly, the room was spotless and even the free buffet style breakfast was great

was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

good breakfast

morning breakfast were sufficient

the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

parking lot full of broken glass

water fountain in pool area get shocked

the pool was not heated

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and cold options, on site coffee whenever, convenient store inside, pretty sinks,

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

as with many accommodations nowadays, no daily room service

we did call room service and the front desk for extra towels and they never brought them.

great staff and room service

start with, they accommodated an early check in, which was great

there are several driveways and the hotel entrance is behind the parking lot and not clearly apparent

steps up and down to the rooms and spa services .

we want to come back to enjoy the spa downstairs and restaurant/bar

messages and spa were fantastic.

we also booked spa treatments and they were fabulous

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

the history of the inn! wonderful pool! dinner was excellent! pet friendly at a reasonable fee!

for visiting hiram college; hotel has a bar & restaurant

only con was that my teens wanted to use the pool but too many little ones in there

we hit the pool after checking into our room and it was relaxing and a comfortable temperature

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

we also did room service for

if you use room service it's a 22% gratuity charge and also 2

to order room service for breakfast 2 days and there were problems both days

usually at properties like this one, parking can be an issue

maybe a variety for the breakfast.

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

spa tub was great.

excellent location, amenities, room service and staff was very helpful!

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

room service was quick and delicious

room service was exceptional and the bathrooms are huge and nice.

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

it's difficult to get room service to answer their phone.

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

room service was great when we arrived late at night and the room was set up great for my wife's

room was very good and room service was excellent

it was very beautiful and well kept. perfectly clean! great room service too!!

we weren t informed of the $50 copay for valet and room service before staying

we ordered room service the food was delicious ordered the half chicken, cesar salad, crispy pickles and humus

i would be nice if the reinstated room service

room service and cleanliness

room service came within minutes of me call for assistance

front desk helpful, plenty parking, pricing good , reflecting state of accomm

outside a lot of parking lots, some green and nice flowers

parking easy

second, the wifi really worked

room was clean and all rooms are parking lot accessible.

they had room service, although only until 10 i

the restaurant is closed, so are all the amenities. no room service because of covid

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

carved me double, and room service left cleaning chemicals in room when i have a child, took towels and didn t replace

no help with baggage or parking you had to pay room service was poor

only complaint would be room service came in togo containers

towels were worn. no room service done yet when we got back sunday afternoon.

staff from the front desk, to room service to maid service

the rooms, the restaurant, room service. the cost

room service food had a good menu but the actual quality of the food was only okay.

room service options limited and poor quality for huge expense

of breakfast service, neither in-person or through room service

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu which has better

no room service

plenty of towels on daily room service but no wash clothes.

also the breakfast room service was delicious

room service was fast!

room service was quick and delicious

room service food wasn't that good after 11pm

we also received room service and it was delivered in a quick manner; she was super sweet

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

room service was ok but could have been better

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

room service was an extra $5 to bring food to the room

room service and valet parking

room service is a must if you stay the breakfast was delicious

room service was great except the pasta of the day

room service was slow- quoted 30 minutes, received food over an hour later

wish they offered room service

room service. pillows

night room service was convenient but would have liked more menu choices

the location and the room service was great.

room service took to long.

room service took an hour and a half

no beverages in room room service starts at 11 am so you have to walk downstairs

wasn't very clean (used cup under the bed; toilet seat had flaws; towels had some stains) -room service didn't refresh the room (-) no room service (-) check out is at noon but be prepared for room service to knock and open your door at 9am asking if you checked out (-)room service daily, not serviced any of the 3 days (-)minutes later, someone opened the room door and made his way into the room, turned out to be the room service manager who was checking on the room (+) no room service to clean or provide new towels (-)room was next to noisy people. no room service. no hair dryer. (-)room service never cleaned my room or even knocked on my door (-) it also said there was room service which was false (-)lukewarm water to shower, cloudy pool, restaurant & room service not available ( overnight on holiday monday )br door won't open once closed

the beds were comfortable, wifi was great, rooms had a mini fridge and nice hot shower

shuttle service

pool not working

no supplies in the fitness area, including water or wipes