wifi is a bit poor - so bare that in mind if you rely heavily on it

free wifi

staff very nice ,safe secure parking , bar restaurant next door

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

breakfast was tasty as well

not go for breakfast option as there was better value for money options elsewhere in the town

offer you only 1 hour at the spa

the hotel has an interesting hydro spa on the ground floor - and open to guests

the breakfast was amazing with a good choice of different sweets and salty foods

breakfast is limited with few vegan options

spa facilities, good value for money

a medium size hotel with own spa circuit

lack of water and breakfast only average

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

i would have liked to be able to make tea in the room and room service.

room service, one of our orders was a burger without vegetables and with goat cheese instead of

room service only until 11pm, no ice machine for guests

room was massive and room service were great

room service was excellent, good food and the woman who delivered to our room was very friendly

room service took almost an hour

room service was excellent

room service food

nice clean hotel with free usage of a really good gym down the road.

t there was a conference on) and poor bar area

lovely friendly staff and nice gym

the pool, gym, and spa are amazing

great to cool down in though and bar beside it was great which was open til 10pm

hotel, great location, lovely room, amazing roof top bar and pool

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

there was a strike from the cleaning service during my stay...no room service...no fresh towels

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

didn't have breakfast, but opted for room service

niggle was lack of 24hr room service

shower, and bathtub were too old room service

shame that nothing was open

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

room service food and breakfast is poor quality.

is no room service for breakfast and the options offered in the evening are very scarce

there appears to be a room service menu but no way to order as reception does not answer calls

restaurant only serves room service

good, clean facilities with room service

quick room service at dinner time

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

staff was friendly and room service meant that my bed was cleaned very quickly.

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

great breakfast and really friendly staff

great helpful staff, good breakfast

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

had room service on the last night - the burger was great and the wine good

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

limited choice in restaurant although room service was good

the room service and cleaners entered as they pleased without ever knocking.

minibar, no room service

no phone for room service

location. room service was very good

room service wasn t great but that s a minor issue

room service food was not good by any means unfortunately but we loved the woman who delivered the

no room service until 8.30 pm

also i tried to order room service and they only had 2 things available from the menu

they seemed to be having a little bit of trouble with the room service

the room was very comfortable and clean, and the room service quite fast

room service was very quick, beds were very comfortable.

-room service food prices were too high.

doorman, bell hops, 24 hr room service, a good restaurant

room service, accommodation and provisions were exvcelent

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

also good wifi

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

we however ordered room service which took close to an hour for fries

but using room service menu is not allowed

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

the restaurant was closed on the sunday evening but we managed to get room service

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

no room service which i expected for a 5-star hotel.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

the garage was well managed and room service timely and

room service

if your children wish to eat dinner before 8pm your stuck with limited room service options

room service

size room, bed, room service

we ordered a pizza through room service

we could not reach room service or the front desk

location, very clean, confort, fast room service

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

although we didn't use room service it was available

staff and room service

had a room service issue sadly

on one occasion we had room service, we didn t have to wait too long and it was delicious

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

i got the same excellent service from the restaurant staff and room service

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

there was no room service menu in the room and no wifi instructions

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

room service does not serve the full menu 24/7

could order room service outside restaurant hour e

room service was excellent and front of house people could not have done anything else for

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

the room service food was quite poor considering the quality of the main restaurant

one day room service was poor

great large room and room service and location close to old city and guggenheim museum by walk.

t even a coffee) until 11am

can t order room service

the bar was very nice as well as the room service

room service at night came within 20 minutes as i had been notified

room service/bar food is a disaster

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

room service was below par the shower had mold on the sides and the drain was semi clogged and

room service is available in case you need it

also very clean, room service daily

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and helpful staff

the wifi doesn t work very well.

free wifi, free coffee service

very good room service and a comfortable room

a limited room service menu.

we ordered a bottle of basque sparkling wine from room service

cording to the menu) at 5pm and they said they didn't serve until 6pm

euros) and sat in the room enjoying the view

very friendly and good price. garage parking for motorbikes.

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

the breakfast was outstanding with a large selection of bread, meats, pastries and more

room was very good, and the dining room served an enjoyable breakfast

good breakfast

room service food was poor and cold

there was not room service

room service

also, room service was late when needed just for a cup of tea

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

in addition charge 4 eur for each room service

fast room service, every request is done in a few minutes

excellent room cleaning and room service staff

however, prices at the bar, for room service and for breakfast were ridiculous

room service was prompt and absolutely delicious, and the location couldn t be better just a

very comfortable room, quick friendly service. restaurant & room service very good.

breakfast and room service really good

no food available, not even room service after 2300

staff were excellent and room service was very good

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

helpful owner, comfortable room, ideal location, breakfast included, parking at the back of the

easy access from motorway. off street parking. good breakfast.

we used the kitchen for preparing some food in the evening

it's also pet friendly and has superb, secure parking facilities

easy access from motorway. off street parking. good breakfast.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

also, just a warning to other travelers that the on site restaurant and bar closes on sundays

the room was immediately above the bar and therefore very noisy

restaurant on the website is only open lunchtimes - weekday evenings food is served in a scruffy bar area on plastic tables

more information to be given to visiting clients on how to use and enjoy the facilities, use of bar and restaurant

attractive and stylish rooms and a friendly welcome from the host and bar staff

good parking if you are driving

staff are great, facilities are great. breakfast and bar facilities are great too.

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

location, tranquil setting, with ample free parking

excellent wifi

we ordered room service for dinner, it took quite a while but the food was delicious

the room service pizza we ordered was 35 and it wasn't even the pizza toppings we ordered

but what i disliked the most was the room service waiting time

we decided to have room service

room service took a long time as it was coordinated somehow with the dinner time at the restaurant

wifi wants great but that s ok for the level of all other services

lady in reception and running the bar in the evening was excellent

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15 minutes takes you down into the heart of bilbao for around 4,50euros including

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

hoice from the scan code which did not work properly and was full of advertisements

location was great. lovely room service food.

room service evening meal choice very limited and not very appealing

staff; good buffet breakfast; restaurant and bar in the hotel; room service; mini bar in the room; comfortable bed; bathtub in the

room service menu was very limited

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

friendly staff, wifi, interior of public zones