didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of been bad weather we would have gotten exposed to the

could have been more lighting in the room and the spa was closed

charge additional for wifi, it was a lot of walking before you saw an elevator, which they were so small; could barely

no free breakfast

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there was no staff on duty to fix the problem

pool and breakfast

staff was excellent. breakfast was extensive--filling/fresh

pool staff and full kitchen

breakfast was very good

nice kitchen plus a separate bedroom

great hotel .. wonderful breakfast

breakfast was perfect.

breakfast shower

easy checkin and breakfast

friendly staff and free hot breakfast!!

kitchen in room with full size fridge, microwave, sink, 2 burner stove

kitchen only

nice looks and room have a kitchen.

they have a kitchenette with no pots, pans, silverware or paper towels

if you are looking for breakfast, remember you have a kitchen with a stove top, microwave, refrigerator, etc

no vending machines on upper floors. but room did have full kitchen to bring your own stuff

in room kitchen with a stove, microwave and full fridge, good water pressure in shower.

no quarters available for laundry

room size comfortable and kitchen nice to have.

i wish they would extend breakfast/coffee to 10 like the other facilities.

broken glass in front door. not much of breakfast.

the breakfast could be better than that but with this price i think is fair.

there were no dishes in the kitchenette

the breakfast was ok....

strong odor of natural gas immanent from laundry room

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

the laundry facility was $3

elavator not working laundry machine out of order

early check in, clean room, pleasant staff, lowest rate in the area

they are awesome after whole day on the road with kids

no room service and it even advised that it could available ion request

i also didn t like how we couldn t use the shuttle from and to the airport because it wasn t running

kids loved the pool and gym area

kids loved the pool and gym area

and coming back to chicago, here is the best place for price, comfort, cleaniiss as well as the pool being open

tv & wifi

breakfast, swimming pool. close to family

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

everything is good, but breakfast is room for improvement

i loved the location. how polite the staff was the breakfast, pool. very comfortable

the pool

-welcome cookies at check-in -good gym

everything except no hot tub but there is a pool.

the bar was closed due to

breakfast and pool

breakfast

liked the breakfast, it was good

due to covid-19 there is grab and go breakfast which is a brown paper bag snack.

, the pool was open with 1 hours block reservation spots

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

limited breakfast choices

hotel offers free breakfast in the morning and there was only coffee and tea available

hotel was clean, our room had complete kitchen, wine glasses, etc

good room size. near shopping restaurants airport. free parking. comfy beds.

in addition our booking was advertised as a 1 bedroom suite that separated from the kitchen area, this is not what we got

price for hotel room with full kitchen, pool, gym, and breakfast

interior courtyard, spacious, comfortable and safe feeling rooms, good facilities

beautiful grounds staff was able to accommodate our request for early check in

large rooms clean pool area great staff

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

the floor on the swimming pool was a little aggressive.

very helpfull staff and allowed us an early check in

pool/whirl/and breakfast were awesome and just easy

needs some renovations, like the gym area is a bit small, the chairs at the dining need to be upgraded and the water in the pool

smelly,unfriendly, dirty (body hair everywhere) ,none of the equipment worked in the gym, over half of the free weights missing

my kids loved the pool and i enjoyed relaxing in the hot tub.

the pool

the en-suite bathrooms and the kitchen ware that was kept in the kitchen for use

clean, quiet, spacious,great breakfast

breakfast was nice,they have a laundry area coin operated for long stays

the room pool customer service!

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility, outdoor pool, and gym hearing accessible pleasant and

this hotel and staff set the bar and standards high

don't provide shuttles to chicago ohare airport

i arrived at 10 am and asked for the free shuttle service they provided, the staff immediately said “no, it’s already passed the time”

no microwave in rooms,no bar or restaurant in hotel.

the workout area and pool, the cleaning staff, free parking, the powerful shower head, and the bar downstairs

maybe you can provide a check off list to request kitchen items available

i looked forward to heading to breakfast and seeing all the friendly staff

having a kitchen to cook in

liked that they have a separate kitchen area, so you don't have to wash dishes in the bathroom sink

the continental breakfast was pretty meager.

the sofa bed needs to be changed bad mattress, lighting in the kitchen was dim

loved the room, breakfast, and pool

pool clean

he enjoyed the pool with other kids

exactly what i was looking for!! a nice kitchenette with bed in different area!

having a full kitchen with a fridge is so nice when traveling!

big room, big size refrigerator, good size kitchen

i would have liked more options for breakfast but the selection was adequate.

was no on the go breakfast at least and there was no disposable utensils and napkins left in the kitchen at least the toilet didn’t flush correctly all the time and there was this brown

breakfast was coffee and packaged muffins and oatmeal

i liked the fact that the hotel was clean, the pool was nice, and parking wasn't too bad.

clean and plenty of parking

i didn't have breakfast. however great customer service

pool ,room ,fitness center, house keeping, service desk, and the bar .

pool and room

the hallways are a bit dated, and the wifi was spotty

very nice gym

rooms - excellent room service

the pool was closed and it felt a little run down.

i have 2 kids with me, so total 4

everything here was quiet, professional, clean, and all i needed. breakfast was great.

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

very convenient, very clean, stylishly furnished room and very good breakfast

breakfast and location

breakfast better than other hi express stayed at

hotel has a bar and fire-pits, lap pool and everything is spotless

the lobby / bar area was inviting with a pool table and board games

modern styling and lounge area and pool made for a pleasant

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

we didn’t use the pool but it looked very nice

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

only microwave available is at their snack bar area, near the pool

the pool was good for kids

the pool was very nice and clean

it is in the airport . the food and bar are available untill 11pm.

property accommodated our early check in prior to the beer festival we attended

laundry room and vending machines on premises but there’s hours of operation

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

the cleanliness of the rooms around the area so is the laundry room

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the lady would tell us to come back later (also she had a very cold/rude attitude with

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

love the hotel love the price love that there's no pet fees

laundry needs to fix, but the front dedk agebt is vrry nicr

soap and shampoo readily available and there was a tv channel for kids.

furniture late at night and then it started early in the morning--i think it may be from the laundry area and the moving of carts, etc

saw employees doing laundry and folding with no gloves or mask

pool and gym

traveling with kids so this worked perfectly for us

breakfast did not come with my booking

breakfast selection kids loved the pool and there was always towels available and you needed a key to get in and out staff was

there was no microwave in the room.. kids running up and down the halls.

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

equipment in fitness room did not work

it would been nice if the hot tub/jacuzzi was working, the fitness room was bigger, not to mention everything worked, and that the free breakfast offered a

equal quality competitors have better breakfast options and fitness equipment

clean, large rooms, decent breakfast, staff, complimentary roundtrip airport shuttle

also, free breakfast and an indoor pool is available which makes your stay more enjoyable

carpet was stained, some power outlets in the room were awkwardly placed, wifi wasn't working upon arising the next

the pool and hot tub were very clean and rather spacious

location was decent. only a quick trip with my kids to see a concert but all was well.

breakfast

room service will disturb even if you put do not disturb sign on your doors

at the front desk is so awesome and can't say enough good thing about beatrice who keeps the breakfast going

the gym was well equipped, the pool was heated and clean, and the hot breakfasts in the mornings were

pool was dirty the morning after

breakfast just ok. juice all watered down.

clean room and around nice clean pool.good breakfast and very helpful customer service.

the man that was tending the bar in the evening was very unprofessional; he was so

pool no jacuzzi can you billed me one amount and my charge says you’re charging me more what’s

the pool area had a super chlorine smell

the bar was closed during my stay

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

location and the fact it had laundry

laundry is also available with purchase of detergent there

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry room

breakfast was not conducive to gluten and dairy free diets.

they could have had a better selection for the continental breakfast food choices.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

the laundry room and it was quiet

it has full kitchen

the breakfast could have been better

kitchen supplies were minimal but possible to supplement from the breakfast

the full kitchen was well equipped allowing me to maintain a healthy diet.

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom was updated as well

no hot breakfast

plenty of parking and good water available in the gym and pool, which were also nice

i liked how they have a restaurant, bar and gym inside

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car alarms going

everything from the size of the mini-fridge to the microwave to the swimming pool' right around the corner, to the luxurious bathroom and soft puffy towels were perfect

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited hours and food

also, there's no pet fee, which is hard to find

pool and workout area, sauna, hot tub were great

swimming pool, whirlpool, sauna

tv should be updated that you can access streaming services especially with kids

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

liked the fact that it had a full kitchen and living room area

isn't enough parking for everyone staying at the hotel

full kitchen with dishes

breakfast was good and kitchen staff is exceptionally dedicated esp the head chef

the room was very clean and comfortable. the wifi worked great and breakfast was very good.

we chose the property initially because it’s dog friendly with reasonable pet fee, but stayed again because the location is great (starbucks less than half mile away) and

the pool wasn't open at all during our stay and my kids were really looking forward to swimming.

busy restaurant and my room happed to have a window facing it, so i got a lot of noise from their kitchen staff

clean rooms, easy access from the parking lot, nice pool.

clean hotel, nice pool, great pillows. excellent location.

the rooms were very spacious. breakfast was wonderful and my kids loved the pool.

room service available for the price of the room

breakfast was good except the sausage. from our clean room service was good.

not one time did room service offer me clean towels or sheets

clean room, quality bedding. an excellent continental breakfast.

good to see that the room has kitchen but when i walked in the room i smelled oily all around the room

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

bed looked comfy enough, kitchen was as expected

the next morning the maid said laundry wasn't done to give extra