also, the laundry was clean and fresh

room was very clean and we had a brilliant view breakfast was brilliant too and we will definitely be staying there again also staff were very

english breakfast buffet was delicious

breakfast was excellent and the lady serving was lovely

location ,the breakfast ,ensuit to my room no shared facility

friendly and helpful staff; substantial and tasty breakfast; room and linen, etc very clean

good value for money we especially liked the ev charging and the building was lovely

all areas around hotel bar restaurant clean

we would highly recommend stayng here, right across the road from the water with a lovely bar and outdoor seating area overlooking the sea

everything, location, staff, beautiful bar area 10 out of 10 from me.

staff very welcoming and accommodated a request for a late check out

room service is fast and food stunning , great choice at breakfast

staff in the restaurant and bar are super-efficient and friendly

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)parking position of hotel. the room was amazing. (+) good parking & room basic but fully adequate (+) great parking with big spaces,friendly staff,comfortable room and great breakfast all on the seafront and (+) big free parking (+) parking was easy and secure (+) parking excellent (+)location, loads to do nearby, fantastic room, friendly and welcoming, super breakfast, easy parking (+) free parking was a bonus too (+)of free parking

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)breakfast was very good,friendly staff (+) great breakfast (+)breakfast was nice...good choice. (+)loved everything about this place from the receptionists, the breakfast staff etc , etc (+)bed was so comfy and breakfast was so tasty and fresh. location views were also lovely. (+)hotel, very clean and comfortable, food was delicious, both breakfast and evening meals (+)breakfast sea view (+)staff friendly free breakfast was lovely (-)was told breakfast finished at 9 30. went at 9 to be told just finishing so had toast.

only small niggle was that the wifi only worked for a few minutes over the two days

i enjoyed using the gym and spa in the morning

the big pool was an added bonus to keep the kids happy

free wifi free parking location fast check in

in swimming pool not enough space for kids to play

paying separately for wifi, i think that should be included in club room charges.

sential in south shields),nice and warm room ,very comfortable bed

excellent wifi reception

the wifi worked in reception and ground floor, it did not in my room

great location, great staff, bar great, breakfast superb

code that didn t work for wifi when reported told there was a problem and we should have been given the staff code

i had the top room and was unable to access any wifi

free parking

early check in as most places won't let you in until after 16:00

friendly great facilities , locality superb free parking on the street , lovely boutique style room , wonderful vegan breakfast , great value for

left a day early because of it)

purely personal but the bar had no pumped beer. plenty of lager and one pressurised keg bitter.

nice bar eating area breakfast delicious

breakfast options you can’t fault what you get which is included in the price

nice bar eating area breakfast delicious

i don't have any bad comments - apart from maybe the bar being open later!

great breakfast and hotel is in a quiet and safe location.

amazing host and breakfast. always happy to help.

our room was clean and comfortable and breakfast was fabulous

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

offer states continental breakfast, but the owner goes out of his way to please

little dated around the bar area, however do not let this put you off as the rooms are superb

the unusual setting, the weird and wonderful underground bar and restaurant the magnificent view

would have liked the bar to stay open for last orders later than 10pm and we would have liked a couple of bottles of

the bar could do with opening an extra hour. because it s remote 10 is a little early for us

lift access from the car park to rooms and to the bar reception and function rooms

microwave or bar fridge in room

good value , clean comfortable. nice bar downstairs doing good food.

the bar was great with lovely bar staff

bar opened late and easy to drive to

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

the drinks are the bar and cheap as was the cost of the room

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

heels downstairs there is a bar where loud music and a drunk client prevent any rest

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

the bar area is comfy and modern

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

great bar area with a lovely atmosphere and decent food

to add to this, the coffee machine in the bar was broken, but i survived

the bar is nice, the breakfast was good

bar prices very reasonable and food choices good

bar staff great

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

plenty of choice on the breakfast bar and a large full breakfast if you preferred

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

value for money including the use of gym, swimming pool, sauna, and steam room

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest of the

the spa area

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

d quick)

t was really nice

the suite was lovely, clean, the evening meal was divine and the room service equally as good.

30pm and were unable to get any food , only thing available off the room service menu was a cheese board

the cooked breakfast options are superb

gorgeous food the spa wow will see you all

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

double room it was lovely we went half board and the meal was amazing also nice breakfast spa was

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking and chemicals

was surfacely clean :- beds were spotless, bathrooms spotless, reception , bar and spa spotless

no real room service

limited parking spaces

i was really lucky and got a parking space, however these seem somewhat sparse

the parking was a bit complicated if their car park is full

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

had a very pleasant stay, even though our room was in the carlton above the spy bar we knew what to expect in reference to some noise, this did not take away from our overall

parking was great, had get up early to move the car to allow some else leave

i even had bottled water and an iron & ironing board and free wifi

no room service for food and drinks is there only down fall. would make loads off room service.

trip as uber is really cheap, the bussninesses nearby were really busy during the day

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

lovely bar and restaurant, and the breakfast is delicious and even comes with truffle oil on the poached

room service didn t work

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

location was good and they had parking included and to top it off, they had a lift

poor wifi , cold beans and dated bedroom/bathrooms

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

the wifi isn't very consistent

good car parking area

the wifi was not very good . the beds were not that comfortable although extremely clean.

carparking free. free wifi friendly helpful staff.

my room was above the bar - very nice bar at that with outdoor heaters

the free breakfast and the free parking in an area where there is none

ample safe parking

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

the menu was burgers / hotdogs , could do with a bit more of a bar lunch menu

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

little hotel fantastic food great reception and bar staff was disappointed at 9

enjoyed my breakfast & the staff were welcoming & friendly

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

the room was clean and comfortable and the breakfast freshly cooked while the bonus was being only a few minutes walk from the metro

the staff were very friendly and even allowed an early check in when i needed to work from the hotel room

the breakfasts were filling without being overwhelming, the 24-hour bar is a major bonus and jesmond is a charming area to stay in, quiet but also near enough to the

city , but transport was close

room service was brilliant and staff friendly and helpful

car park, gym even a complimentary kit kat at such a good price

wifi was poor in all areas

free wifi

reception and bar staff were all lovely and housekeeping were happy to oblige when i asked for coffee & milk too

fact that the bar shut at 11pm

staff and bar were l9veto sit and relax in.

had late check out and at 10am cleaner walked in ud83dude21

the wifi in he hotel was very poor

the layout was odd - no cosy bar area jacuzzi off not working but never spoiled our weekend .

double room which looked out over the roof of the spa for our first night, noisy equipment

easy to find very quite are free parking and a very modern interior

the pool was great, we had an hours slot each day which was plenty for our 2 young kids

the air conditioning no instructions to use it very hot room couldnt get on the internet also but room service was fantastic lovely breakfast wouod come again but issues of room air conditioning

for breakfast and put our cooked breakfast order in behind the bar

would ve like room service / mini bar

a fridge in the room and room service would be good

good parking

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a room with a balcony with fabulous views of the sea

more variety in the menu room service poor shower tv remote control did not work

loved the gym, very small and nobody there

value for money and quick and good room service for food

they were even able to accommodate my early check in which really helped

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

the table the bath air con size of the room choice of tv channels free wifi

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

room service also excellent

the room service choices. especially for kids.

staff were helpful and friendly and having a laundry room helped with 3 young children

free laundry

clean hostel with a nice bar and pizza s are lovely

excellent location, nicely refurbished and bar on site

laundry room has no venting

pool and gym

no bar service. wanted a bottle of water to be told bar shut

great location, friendly staff, free parking amazing breakfast

was nothing we didn't like, kids love staying there, breakfast was lovely and the place was lovely and clean, could smell the

the best part was swimming pool and jacuzzi

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

room service was limited and over priced

d has been every time i ve stayed here).

offered late check out for no extra charge

the bed was so comfortable. breakfast was tasty and the spa was luxurious

check in at 2 pm and 10 pound per hour for late check out

free wifi

gym, swimming pool and sauna was fantastic with the kids and the room was very spacious and comfortable

kids swimming lessons going on in a pool that was already quite small

excellent breakfast. the staff were all very helpful.

finally there was also free wifi

we had to change rooms shortly after check in due to no wifi connectivity

wifi connection was weak in my room.

breakfast and service

great breakfast options on the morning

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

clean room, big shower. good air-conditioning and wifi. extra pillows available.

room service didn t change the bed sheets the 3 nights we stayed

lovely rooms, lovely bar area and great, friendly staff.

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check in

there was no mini bar in the room so even for our own drinks we could not keep them cool.

room was huge you can pay for late check out they can hold onto your luggage the staff are 10/10 the view was

but they make a good use of the space so we feel the room is spacious with a bunkbed that our kids love about it

great location near the station. clean and had everything i needed. good wifi

great location, clean , good bar selection and top quality staff

arrival my room floor wasnt clean, shampoo wasnt topped up but eventually was on the next room service

wifi and tv were poor quality. not clear how to access radio.

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

room service was quick and the food was lovely

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

the gym wasn't particularly well-equipped but i survived!

not being able to use swimming/gym facilities due to covid restrictions

hotel - fantastic location and reasonably priced with great facilities too - gym,swimming pool,sauna,steam room and

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no hot water, so i wouldn t like to

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the hotel, style throughout hotel

luckily my kids are old enough to walk and carry their own bags

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

bar menu limited, would have liked more choices

late check out on sunday was particularly good

late check out was very welcome

breakfast - fresh waffles machines made the kids delighted

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

gym needs massive improvement.

young kids couldn’t manage the numbers and no one in management position to oversee

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they wanted

and helpful staff with great range of restaurants and pubs nearby and an additional bar on sight

fast room service

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

room service excellent service

wifi didn't work in the west wing

location, ambience, price, parking, gym, restaurant. rooms nice and modern.

good bar and restaurant with pleasant and attentive staff

nice staff and clean rooms and an aced gym

very comfortable room, decent temperature and a lovely breakfast in the morning.

choice of room service food on the 24 hour menu

the service at reception, restaurant and bar was excellent.

recommended the indigo to others a special shout out to daniel on reception and laura behind the bar these two made our holiday

got early check in which was great as we were going to horse racecourse for the day

good choice of english and continental /gym facilites room service if required/seating spread

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

location is convenient, but its against a abbandoned pub and opposite a gym

room was clean the bed was good, breakfast was included but was a bag to go

great snacks and next to gym and near restaurants

and welcoming , room was clean, also cleaned every morning we stayed and loved the complimentary breakfast packs they gave us on arrival, (just a little something extra ) can’t fault this hotel

good facilities, excellent breakfast and overall nice hotel

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

gym and pool facilities. staff extremely friendly and helpful.

the gin bar provides food where we ate a few times

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

bar and restaurant area very good and the staff are friendly and hard working

parking is free in a well maintained public car park at the rear

food was very good indeed and obviously the word is out as the restaurant was busy as was the bar and patio

we ordered room service and both got the lamb, the best meal we have ever had

nice rooms above a very nice atmospheric pub and restaurant with free parking and great food, highly recommend

early check in and late check out

free parking and wifi was a bonus

spacious clean room, very comfortable bed and free parking on-site.

there were no issues with the wifi which we sometimes get

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

very good breakfasts plenty thing's for adults and for kids

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

clean, good breakfast, lovely staff, big rooms

parking excellent too

wifi hit and miss in some areas

liked that there was a good bar on site that served meals

noisy , no room service for breakfast

this place offers room service which is a plus to me

price of room service was mental for what arrived!

the wifi was problematic at first, but it got fixed quickly after contacting support

wifi not secure. no menus in the room.

the staff also allowed us for late check out

no breakfast to the room service and the sausages were awful

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

great breakfast

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

location, decor, breakfast, quiet, clean

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

staff were amazingly supportive and had a good chat with the bar maid and owner

the bar food is excellent

food in bar was lovely too

friendly staff. the bar staff and manager were helpful and friendly

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

we had a great stay and staff very friendly in the restaurant, room was absolutely immaculate and spa was

ease of parking, plenty of room, gym facilities and pool are an excellent bonus

breakfast was in a spacious dining area

used pool facilities very good

steam room, lack of public transport, spa was turned off in the middle of the afternoo

customer service from the staff it's worth the price, the room was spacious enough to move nice breakfast which i got it was freshly cooked and served the parking space was excellent and it's

that we did not eat the police riot squad swarmed this place thank got we didnt have our kids do not beleave the photos off this hotel do not

room (twin beds) with no extra costs, got a three bed room next to the eating area, delicious breakfast from a friendly cook, great location (next to bus

liked the room which i got and continental breakfast, hotel entrance good, easy check-in, good staff member

early check in, although for a fee.

was more like a kids toilet the mattress was old and knackered no glasses in the room staff were very unfriendly

breakfast was also good

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt of dampness

the bed was comfy room was clean staff very friendly good late check out

it was like kids breakfast

i went down to find out if i was doing something wrong and he asked room service staff to check - manager advised i should not have the room as tv ooo so was given key

it was great having a guest laundry to use

room breakfast clean clothes washing and drying facilities gym excellent staff

staff were amazingly helpful and facilitated an early check in; knowing the rugby world cup match was on

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

early to our early check in just on the off chance we could get in

generous breakfast, comfortable beds and helpful staff

will stay here again as bar great and good price.

affordable yet like 4 stars. there's kids area with variety of toys and books.

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

no vending machines to grab a can of coke or a bar of chocolate.

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

the room arrangements, i was able to stay with my kids in thesame room on different beds.

kids even commented

shared toilet/bathroom facilities as we had kids

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

tv didn't work, flaky wifi. no in room heating contold

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

good location for our event at exhibition park. good bar area. just what we needed and clean.

the hotel staff, bar and pool table

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

there is a bar with everything you could need

hotel was spacious with very friendly staff and had a decent bar too

the gym

went out of their way to give us the early check in and late check out we required, they couldn't of done more to make our stay amazing

a good local knowledge, it's right next to the town centre, easy walking distance to everything, breakfast wwas really nice as

fabulous hot breakfast

wifi was bad

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

lovely stay lovely bar lovely people, really nice for a nice little get away!

there’s a bar downstairs where you can relax on an evening

downstairs bar with pool tables

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

is the 2nd time we have stayed here, found it perfect for what we needed and have the bar next door which does food is convenient

would be nice if the bar had a local real ale

location good for sightseeing,enjoyed food in bar and breakfast,room comfortable.

the fact you could take your dogs with you in your room and in the bar made this so much easier for us

food excellent and great breakfast

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

the breakfast was extra but brilliant value for money a lot more than expected

.everything except the breakfast

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

great selection of beers the steak and ale pie with chunky chipd and onion rings was to die for bar staff were really friendly and helpful can't fault it in

would be nice if they did a cooked breakfast.

bar meal well priced big portion very tasty

breakfast was meh coffee was lukewarm, it’s just a continental breakfast which i don’t mind but

breakfast adequate for