wifi didn't work.

food was very good indeed and obviously the word is out as the restaurant was busy as was the bar and patio

very comfortable & interesting hotel with lots of parking nearby

fantastic ,people were really lovely couldn t do enough for us everything was fab, location and parking really great lovely garden for sitting out too will def recommend to friends and

breakfast was lovely, cooked fresh and red hot

breakfast was beautiful

bar area nice and cosy, different to what i have seen before

lovely pub. very comfortable room. excellent breakfast.

breakfast was massive portion and it lasts us until afternoon

breakfast was delicious

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

the bar is nice, the breakfast was good

to add to this, the coffee machine in the bar was broken, but i survived

great bar area with a lovely atmosphere and decent food

good food nice rooms friendly bar staff the big lad chris is very good

we all enjoyed the pool and sauna / spa area

felt the food in the bar & restaurant was a little pricey for what you were getting

breakfast was excellent except for the coffee machines

spacious family room, gorgeous cosy beds, superb breakfast, lovely staff

clean, good menu variety, spacious room, nice friendly hotel staff, free parking

attractive bar and restaurant

met up with our sons family and our daughter and her boyfriend came and is 2 kids we had a lovely meal and drinks which i paid for of course lol

poor wifi and disorganised check in

wifi wasn't like your typical free wifi that barely works

the room and bar areas were very modern and clean

great location lovely food. great service. lovely sea view. great breakfast.

nicola in the bar was exceptional

breakfast is one of the best i have ever had

couldn't hear the bar downstairs at all from the room

rooms large and clean breakfast great

didn't know the breakfast was included but had a fantastic continental breakfast available.

breakfast was meh coffee was lukewarm, it’s just a continental breakfast which i don’t mind but

everything fine just music in the bar over the weekend on till the early hours

bar meal well priced big portion very tasty

food fabulous chefs great, bar staff and morning staff excellent lovely treat for our dog millie

prices for bar and breakfast are reasonably priced and staff were exceptional, the 2 girls in the bar on

location next to the northumberland golf club

double room it was lovely we went half board and the meal was amazing also nice breakfast spa was

i manage a golf club,i'm well aware of what it costs to run such an operation and i always tell my staff to be

loved the pool and heath spa facilities and room service was excellent and

nice public bar area and good selection of drinks

we enjoyed a full cooked breakfast in the morning before resuming our journey up the coast

we ate dinner and breakfast and both were fantastic

lovely staff, cosy pub and nicely fitted out. breakfast hot and freshly cooked.

breakfast was amazing and all freshly cooked

excellent location - great bar next door - friendly helpful staff

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

comfortable rooms. stylish hotel. great bar area. great stay.

location was good and they had parking included and to top it off, they had a lift

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

facilities are second to none, huge cinema style tvs and pool and gym amaxzing

would love to see more specific signage at breakfast to highlight allergens, it would also be great to see more plant-based options

no room service after 940

room service food was diabolical for the price

tv is huge, and wifi is free in the

english breakfast buffet was delicious

breakfast was excellent and the lady serving was lovely

room was very clean and we had a brilliant view breakfast was brilliant too and we will definitely be staying there again also staff were very

was central to all amenities the staff were very helpful and really friendly the breakfast was good and plenty of

location ,the breakfast ,ensuit to my room no shared facility

the lady behind the bar was brilliant. excellent customer service.

coffee machine in bar not working.

there is a good bar reasonably priced with offers on drinks on certain

clean comfortable, bar meal was beautiful thank you

staff are helpful with an early check in

dinner at the restaurant was delicious, as well as the breakfast

we had room service and thought it was reasonably priced . the food was delicious

noise from the gym on the top floor until late

friendly staff nice view from gym good value for money

friendly and helpful staff early check in very comfortable bed and pillows quiet

also, the laundry was clean and fresh

lovely room, ev charger and a fine breakfast

from shower toiletries in room, service at meals and friendliness of staff and bar staff

wifi / phone signal (ee) was not great (-)there was no wifi available and there were a few electrical issues. (+)free wifi was of good quality and the underrated floor in the bathroom was a nice touch. (-)better wifi access when they have large events. nice to have smart tvs. (-)nothing to dislike really although the wifi was a little flaky. (+)really - really - nice place but wifi was really flakey. (-)only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps the addition of a smart tv and a bluetooth speaker (-) the free wifi was very poor, did not connect well and was slow (-)couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was working - not for me it (-) wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

the suite was lovely with a great choice of snacks and mini bar choices too

parking a bit limited with a battle spaces , but that s nit picking !

was amazing especially chelsea in the bar who was extremely polite, friendly and professional

the kids loved the swimming pool, which although small was never too busy and always quite warm.

standard of food at breakfast was outstanding

no vending machines to grab a can of coke or a bar of chocolate.

will stay here again as bar great and good price.

kids even commented

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

seemed safe for my 2 kids

shared toilet/bathroom facilities as we had kids

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

breakfast: superb evening meal: exceeded expectations room: nicely appointed and comfortable staff:

friendly and helpful and despite the excellent value for money room price it included a delicious breakfast

friendly team, great service, lovely evening meal and breakfast, free parking, rooms done to a good standard, pub refurbished in 2018 and looks great

location is good, ample parking, food is great and staff were very attentive and helpful.

also good off road parking

amazing host and breakfast. always happy to help.

breakfast options were perfect

offer states continental breakfast, but the owner goes out of his way to please

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

great breakfast and hotel is in a quiet and safe location.

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

limited parking spaces

parking may be an issue as the car park is small

nice room comfy bed nice staff good bar food

the quietness, on-site parking and convenience of a straight-forward 30 min walk into the city centre or a 2 min walk to

no room service for food and drinks is there only down fall. would make loads off room service.

the room, breakfast, parking, and the location was spot on

cold, we left the card in the door to keep the heating on but it didn't warm up, they don't offer room service as we would have liked breakfast in bed, don't have a lift, reception could see we had

room was too hot and there did not appear to be any staff at the desk nor availability for room

wifi can occasionally drop

staff very welcoming and accommodated a request for a late check out

food in bar reasonably priced

all areas around hotel bar restaurant clean

good value for money we especially liked the ev charging and the building was lovely

we would highly recommend stayng here, right across the road from the water with a lovely bar and outdoor seating area overlooking the sea

plenty of choice on the breakfast bar and a large full breakfast if you preferred

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

bar prices very reasonable and food choices good

great location, got an early check in too and the staff couldn t have been more helpful

mostly pretty good, bar a bit expensive

wifi was a bit slow but could do all that was required

room service was amazing and at 2am i didn t expect such a yummy fresh sandwich

phoenix bar lovely and

everything, clean, comfy, easy to find, lovely staff, parking easy. good atmosphere

great value for money. room service on tap

could do with parking lines

the free breakfast and the free parking in an area where there is none

good value for money .nice friendly staff good breakfast.parking. wifi nice meals i tbe bar.

great location - clean, lovely breakfast, welcoming staff and a good nights sleep

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

the breakfasts were filling without being overwhelming, the 24-hour bar is a major bonus and jesmond is a charming area to stay in, quiet but also near enough to the

comfortable rooms and beds excellent prices and value great location for easy access to bars, restaurants, coast and city centre flexible hospitality including bar opening times and

the breakfast was very good cooked to order and the lady serving us evey morning was so lovely

helpful and supportive staff particularly so as my request for an early check in was supported

late check out was also a nice touch

hotel staff where so polite,friendly and helpful and my friend was so delighted that you's had a gym as she works out a lot just made her day

room service meal and the breakfast was lovely.

small gym

i went downstairs for breakfast asking for room service to which i was told we should have ordered the night before - which we were unaware of

the main bar sitting area kids screaming running round from we got there at 5 pm till nearly midnight was a bit unfair to

it was so nice in the entrance and in the rooms, the restaurant and bar was lovely too.

the side bed for kids was in very poor condition and making noise at night

wifi not very good

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

staff were helpful and friendly and having a laundry room helped with 3 young children

clean hostel with a nice bar and pizza s are lovely

there is laundry facilities

the hostel has a free laundry service with washing machine and dryer

the location, cleanliness and room service options were excellent

, shower was hot , pillows were comfortable, having a sofa bed was an added bonus, having the kitchen and breakfast bar worked very well , we will definitely be

out asked for late check out at night as i wanted a nice sleep in i was then harrassed on my misses birthday on

that we didn t receive we were too tired from the journey to go out for food so we ordered room service, not knowing we had to go down to reception to put credit on the room first

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

great bar with great prices, we even received a free drink on checking in

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

i also liked that we were offered early check in

staff perfect ud83dudc4dud83dudc4c location has breakfast and ud83dudc4dud83dudc4c

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check in

we also loved the robot delivering room service

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

the early check in as standard - and the option to give them a call to see if even earlier is possible

late check out was so handy and easy to arrange

spacious room with all mod cons

slight disappointment was that the spa wasn't open during our stay

wifi was really slow to use.

services for kids were amazing

no noise, incredible facilities, spa and bar staff were wonderful

beautiful hotel quality food .leasure spa , beautiful

room w was only an over head waterfall with no other shower head option which is not suitable for kids

also they had kids and you could hear

early to our early check in just on the off chance we could get in

it was helpful that there is a free parking just next to the hotel

free parking which is plentiful outside the hotel

excellent wifi

they also offer a laundry service

free parking

good choice of english and continental /gym facilites room service if required/seating spread

impressed with the speed that they served breakfast and the cooked breakfast was a bit small

becauze of an early appointment we chose not to have breakfast but the menu was inviting

the breakfast last year was buffet style for the hot food, but not this time

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in but when i arrived the lady on reception was really dismissive

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

staff and bar were l9veto sit and relax in.

good wifi and shower was hot every morning

going to order room service, rand restaurant

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

there is a bar with everything you could need

the hotel staff, bar and pool table

no bar yet not for familys but clearly states that.

good location for our event at exhibition park. good bar area. just what we needed and clean.

hotel was spacious with very friendly staff and had a decent bar too

excellent wifi reception

the hotel was right on the seafront and the free parking was very useful

the power shower and the bathroom toiletries were good and the free on-site parking was very convenient

returned the bottle opened at the checkout

code that didn t work for wifi when reported told there was a problem and we should have been given the staff code

checking in staff indifferent, waiting for a lift

hotel - fantastic location and reasonably priced with great facilities too - gym,swimming pool,sauna,steam room and

bar staff lovely

room service was very good and the unexpected and quite large amount of courtesy items for free in

the reception staff were great really friendly and welcoming. the gym staff were great too.

pecially the sausages) and kids eat free which is a bonus, brill location

but they make a good use of the space so we feel the room is spacious with a bunkbed that our kids love about it

location. comfortable bed clean good shower wifi

early check in as requested

ins not desserts

breakfast - fresh waffles machines made the kids delighted

good gym facilities

great check in and out times - late check out suited us

excellent location and late check out

buffet breakfast was a bonus

couldn't access the free wifi

good bar and restaurant with pleasant and attentive staff

wifi was excellent as well, hardly dropped at

only one lift working, running machines in gym not working

which was special as this was a treat for my partners birthday then we received a knock from room service just after arriving with a treat and a birthday card from the vermont team

lovely breakfast, staff were all attentive throughout my stay. location was ideal.

great breakfast options on the morning

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

wifi during the week is terrible, better on weekends and it's not password protected

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

loved the gym, very small and nobody there

friendly staff, clean and great wifi for a hotel

everything else! great room; lovely breakfast

microwave or bar fridge in room

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

bar opened late and easy to drive to

hospitality, good deals on drinks in bar 2-4-1 on some drinks

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

excellent staff lovely breakfast

early check in for ihg members. room was spotless. check-in was fast and very helpful.

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

so not really a family room if kids are a bit older

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

tried room service that was quick and good food from the downstairs restaurant

free wifi

i had my 2 kids with me and they were great with them

room, staff very friendly, extra effort made for kids

five pound charge for room service.

the pool and spa and gym was very organised

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

breakfast was sooo good, so much choice

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

late check out (well 12 noon on sunday), mezzanine lounge with complimentary coffee and

excellent a1, good health breakfast ud83eudd5e

was more like a kids toilet the mattress was old and knackered no glasses in the room staff were very unfriendly

quiet and no kids running around got a room with window that opens

breakfast was also good

could offer early check in and late check out

and helpful staff with great range of restaurants and pubs nearby and an additional bar on sight

no breakfast

the breakfast was superb, i highly recommend the continental platter

clean room and good breakfast.

access to reception from car park lift was a bonus. room service was good

bed is so comfy defo worth a night away from having the kids in my bed

laundry shot was quite near our room which made a bit of noise

early check in without having to ask, a bottle of wine for husbands birthday, complimentary tea to

friendly and welcoming staff, room was immaculate and very spacious and the bed was massive and very comfy

the staff also allowed us for late check out

tv didn't work, flaky wifi. no in room heating contold

the wifi stops working as soon as you get in the room

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

wifi connection was great too

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

taking kids out until after 11 at night

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

when looking at the menu there wasn't anything on there apart from the kids menu

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

i had a quiet night, i had a free continental breakfast which was good they are following covid rules, thank you so

kids got up through the night to use the loo and drunk people falling in from the night out coming

comfy bed great breakfast

breakfast

were really friendly and helpful, they arranged ,2 hours early check in time

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

went into the bar and everyone was friendly

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

lovely stay lovely bar lovely people, really nice for a nice little get away!

bed was ok to sleep and they allowed early check in and later check out

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will definitely go again

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

breakfast was great, and the kids loved it

breakfast was perfect - set you up for the day

right next to places to eat too which was ideal with the kids

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing which were also loud

kids loved it

pool, steam room and saunas are good as is the gym

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

waiting and bar staff first class

room service may again have been offered, but we were just wanting to go home

but the staff provided very nice sandwiches with salad & fries on room service

wifi. buffering all the time

staff - check in was very easy clean white bedding and nice welcoming room late check in and late check out breakfast was

parking easy

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

we ate in the bar , which was fine

good breakfast and a working ev charger. good comfortable bed (got a bed, food mat & treat box per dog in the room) and was pleasantly surprised to find ev charging onsite (2 x 7kw) (-) would be good if there were some dog bins about the place, and i'd like to see the ev charging points noted on the website / added to some of the larger apps (didn't show up on (-)com (re ev chargers) - no response 2

the hotel had a gym and pool and spa but as the weather was good we were keen to stay outdoors

loved the linden pub,restaurant, choice of food and bar menu in the hotel, something for everyone

excellent spa treatments and great food in the adjacent linden tree

good bar and lots of entertainments available

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

there were no issues with the wifi which we sometimes get

was great, the room was clean and comfortable and the bar downstairs had live music on

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

didn't have breakfast

close to facilities and got early check in

couldn’t do enough for us, really professional and great breakfast, really good valve for money

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee