breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

value for money including the use of gym, swimming pool, sauna, and steam room

plenty of parking

plenty of car parking

i can t comment on the gym as we didn t use it

microwave or bar fridge in room

the bar was great with lovely bar staff

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

food at restaurant was first class and bar had live music and friendly locals

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

heels downstairs there is a bar where loud music and a drunk client prevent any rest

great bar with great prices, we even received a free drink on checking in

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

the drinks are the bar and cheap as was the cost of the room

the location was ideal, the breakfast was excellent, wifi was easy to connect to

loads of free parking around, too

a little crowded on the top floor, reception area narrow & inconvenient, wifi

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff were polite, friendly and nothing was too much trouble for them, the room was

free parking

location, nice staff, good breakfast, free parking for hotel guests

sential in south shields),nice and warm room ,very comfortable bed

great location, great staff, bar great, breakfast superb

head needed replacing, bed needed a topper or mattress replacing, bathroom needed a heat source, wifi did not work in room

lovely big comfortable room, free

wifi wasn't good.

wifi weak/non-existant.

there's a fairground for kids and plenty of fish n chip shops

the wifi was not that good

and go out and pay for breakfast elsewhere, not what you want on a sunday morning with two kids in tow

the breakfast

value for money, decent location, free parking, next to pub/restaurant, a gym and a retail park

be ideal if the restaurant next door was able to offer a separate continental breakfast rate

lovely breakfast

the bar could do with opening an extra hour. because it s remote 10 is a little early for us

little dated around the bar area, however do not let this put you off as the rooms are superb

the unusual setting, the weird and wonderful underground bar and restaurant the magnificent view

would have liked the bar to stay open for last orders later than 10pm and we would have liked a couple of bottles of

lift access from the car park to rooms and to the bar reception and function rooms

our room was clean and comfortable and breakfast was fabulous

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

great breakfast choices

great breakfast and hotel is in a quiet and safe location.

offer states continental breakfast, but the owner goes out of his way to please

pool and gym very nice and close to the rooms

the spa is so nice

peaceful location with easy parking

enjoyed breakfast especially the poached eggs.very helpful staff.lovely setting

30 at night from kids running anbout and then the cleaners trying to come into our room 3 times from 09

the menu was burgers / hotdogs , could do with a bit more of a bar lunch menu

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

ev charger in car park - painfully slow

a fridge in the room and room service would be good

free parking free netflix breakfast was delicious everything was just easy and relaxing

i can t comment on the free wifi as i used my data on the mobile whilst i stayed in the hotel

room service would have been nice, would have preferred to have had dinner on my terrace rather

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

hotel accommodated our pet dog, the swimming pool, jacuzzi, and the sauna were a great bonus

large suite in great location , free parking nice spa facilities.

didnt get a chance to use the pool area either but again i have used it before and its great for kids

exceeded expectations food amazing wonderful staff beautiful room fantastic spa

didn't fancy eating the menu on offer in the bar area

all good, if anything parking

was great, the room was clean and comfortable and the bar downstairs had live music on

strange setting for a hotel in a housing estate,easy parking and access to hotel

early check in and late check out

the bed was very confy. the bacon was gorgeous. great parking.

kids could only swim at very selected times but then at the same time 3/4 of the pool was taken up

swimming pool, cold

used to get spa with the hotel had to pay 5 pound per room other hotels don t charge..

pool was blocked off in lanes and left little space for kids to play in as if you were not medium pace or fast pace the slow lane was where they had to

were all very helpful, room service was very efficient

staff very welcoming and accommodated a request for a late check out

food in bar reasonably priced

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

the food is lovely and the whole bar area has a great feel

nice clean and spacious room- lovely relaxing bar and restaurant area

the room the bar the restaurant were all very good

about this hotel deserves 5 stars from the friendly reception team to room service the room we had was spotless and comfortable the breakfast was fabulous so all aspects

loved the fact that they provided an excellent laundry at no cost

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

nice hotel and fabulous breakfast

wifi hit and miss in some areas

there is plenty of free parking, just register your car while booking in

had problems connecting up to wifi

& helpful staff, plenty of car parking spaces and the room was well appointed and warm, with a spacious bathroom

a large carpark to the front and rear of the hotel which made parking easy

plenty of choice on the breakfast bar and a large full breakfast if you preferred

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

bar staff great

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

the bar food is excellent

food in bar was lovely too

friendly staff. the bar staff and manager were helpful and friendly

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

staff were amazingly supportive and had a good chat with the bar maid and owner

location, decor, breakfast, quiet, clean

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

great breakfast

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

the kids loved the fact you can sit down in the shower cubicle

the wifi in he hotel was very poor

reliable wifi and well stocked bar would happily

fact that the bar shut at 11pm

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

there is no option for secure wifi

nice to have a starbucks downstairs, a 24 hour bar and a gym

property had cracked sink, walls were dirty, the room service phone had no answer, the food was descent however there were no condiments like catch

the hotel has a small gym, although i didn't use it

nice bar and huge lounge area

wifi good too

wifi required setting up cloud account

wifi registration was a little beat difficult.

very clean, early check in available staff very helpful

room was clean and had all the requirement of a comfortable stay liked having a gym

more variety in the menu room service poor shower tv remote control did not work

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

room w was only an over head waterfall with no other shower head option which is not suitable for kids

no noise, incredible facilities, spa and bar staff were wonderful

spa closed too early.

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

building was fantastic the staff so nice the only problem was swimming pool was very busy but my kids loved it and breakfast was very

pool was fab - spent quite a bit of time in it with my 10 year old

views were lovely at breakfast, in the bar and some of our family rooms

i had my 2 kids with me and they were great with them

loved the comfy bed and the pool and sauna

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

ev chargers in the car park

the friendliness of the staff and the staff. appreciated the flexibility and early check in.

wifi is free too

was really nice stay, good budget hotel, even has a mini gym

excellent location, nicely refurbished and bar on site

our room was located right over the bar and we were a little concerned about sleeping

bar area is a

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

staff were helpful and friendly and having a laundry room helped with 3 young children

also, the laundry was clean and fresh

guest at the hotel denied access to the roof terrace bar

lovely breakfast, staff were all attentive throughout my stay. location was ideal.

wifi during the week is terrible, better on weekends and it's not password protected

the breakfast was very good with plenty of variety for all tastes and dietarys

we had to change rooms shortly after check in due to no wifi connectivity

breakfast was cooked and ready at the time agreed the nite before

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

the bar area is also very welcoming, with excellent food

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

the early check in as standard - and the option to give them a call to see if even earlier is possible

late check out was so handy and easy to arrange

spacious room with all mod cons

slight disappointment was that the spa wasn't open during our stay

wifi was really slow to use.

i also managed to make use of the gym which is small but fab

the room, very clean, the staff. particularly the staff at bar and restaurant.

hotel bar and restaurant was good as well

also the free wifi is really straightforward to connect to, and it's fast

the gym was excellent

you can have a continental breakfast which consists of cereal fruits pastries tea and coffee if you want

clean large room with big ensuite good continental selection at breakfast reliable, free wifi

ample safe parking

great wifi and tv

good location... very clean, friendly staff, lovely bar area

hotel and free parking too cracking geordie breakfast also well appointed rooms lovely

wifi is so important for me when i m away, that was excellent too

moreso for people staying more than one night especially with kids

not advised to book room service on booking in just left the usual clean room but wasn't done

the wifi was not very good . the beds were not that comfortable although extremely clean.

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

our rooms were clean, the beds were comfortable, and we each chose individual breakfast requests at our pre-arranged timeslot (a tasty start to the day for our return home)

the breakfast was very good cooked to order and the lady serving us evey morning was so lovely

lovely decoration and also that the doors were locked at night and only guests allowed to use the bar area

enjoyed my breakfast & the staff were welcoming & friendly

lovely bathroom ,television and fast wifi

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd block one's

had a very pleasant stay, even though our room was in the carlton above the spy bar we knew what to expect in reference to some noise, this did not take away from our overall

also the room service, not room service

very friendly staff, the breakfast was excellent. great location, easy parking.

i never found the gym ...does it exist

station

the bar area was lovely for an evening drink/ meal

there is a small gym and car park next door for 10 per day payable at reception

very comfortable bed, free wifi, great location, close to the city centre

breakfast was excellent and the lady serving was lovely

english breakfast buffet was delicious

was central to all amenities the staff were very helpful and really friendly the breakfast was good and plenty of

room was very clean and we had a brilliant view breakfast was brilliant too and we will definitely be staying there again also staff were very

staff were amazing, the breakfast was brilliant and the room was really comfortable and quiet

handy and bar was open till 2pm for people staying at hotel with security at door was fab and bar was really

pecially the sausages) and kids eat free which is a bonus, brill location

the bar was good value too

it's centrally located, quiet, good wifi, near everything else that matters.

good location and good late check out!

for four people, great location in jesmond, good shower, friendly staff, allowed us to have a late check out for free

free parking right out the door was great as well

the parking was a bit complicated if their car park is full

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice thick no lift though

careful when parking round the back of the hotel

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

the drinks at the bar were a bit expensive

bar staff and restaurant staff where great and friendly

good was beautiful and presented lovely the staff are so nice and helpful the bar staff where chatty and cared about our

no lamp in room, kids don’t like sleeping in total darkness, had to leave a set of main lights on

they allowed me to have a late check out they had 24/7 reception

were really friendly and helpful, they arranged ,2 hours early check in time

size of the family room was excellent extremely good for the kids

kids got up through the night to use the loo and drunk people falling in from the night out coming

wifi worked well and got on and worked in the small lounge on skype calls

could connect to the wifi but but i was not able to connect to the internet to use

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

fault) but staff sorted it quickly and

location, value for money gym facilities and swimming pool

excellent location and late check out

requested for an early check in as we were scheduled to arrive early

the bar was open 24 hours and you could get food 24 hours plus the location was great

the kids bed sofa bed and was made so couldn't even sit on that

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

there was no mini bar in the room so even for our own drinks we could not keep them cool.

breakfast was lovely

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest of the staff were

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check in

butler robot was brilliant for room service

a couple of the lamps had no bulbs in them and there was no room service menu in the room or any hotel guide

front desk staff very friendly and gave us early check in. room was very clean.

couldn't access the free wifi

hotel staff great , coffee at breakfast not so great

oh thing i'd have to say to be a let down, would be no swimming pool or gymnasium facilities

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

the suite was lovely with a great choice of snacks and mini bar choices too

lovely room, ev charger and a fine breakfast

from shower toiletries in room, service at meals and friendliness of staff and bar staff

staff were lovely. room service was great quality. lovely hotel

staff all very friendly and great to have pool and steam room

access to the swimming pool and gym facilities

very friendly staff clean room with a lot of space. fabulous breakfast

late check out option is an added bonus

the bed was comfortable and the late check out was awesome

:) wasn't a fan of the traditional english breakfast once i received it but was still worth the money as there was plenty other things to

gym space is more of a narrow hall than a space for physical activity even though it has some nice

staff were very friendly rooms were clean and breakfast was amazing

choice of room service food on the 24 hour menu

i ordered a burger on room service and it was delicious

and the hotel was clean and the bar reasonably priced

so not really a family room if kids are a bit older

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you could feel

friendly and welcoming staff, room was immaculate and very spacious and the bed was massive and very comfy

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

wasn t housekeepers to blame one thing i must say on returning to the hotel we headed for the bar for a drink and unfortunately the queue was nearly to the outside door so went straight to our

shark bar downstairs is great, short walking distance to

have stayed here regularly with and without my kids

breakfast is way too much and out of line with the industry nationally for an adult let alone kids

nice and comfort and more space , small kitchen lovely and quite clean and tidy

have stayed here regularly with and without my kids

food in thai restaurant exceptional and nice bar downstairs for drinks

lovely bar and restaurant on site

nice breakfast included, pleasant staff at night in the bar and in the daytime

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

warm welcome, kids get wristband and free ice cream. comfy rooms, decent shower, hot breakfast.

the hotel is a little dated, gym equipment in particular was very old fashioned.

we also ate dinner in there once and got room service, food was good

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

friendly staff, clean, decent equipment in the gym

we loved the pack up breakfast

breakfast was also good

excellent a1, good health breakfast ud83eudd5e

could offer early check in and late check out

staff were really friendly and the breakfast in a bag was fine was near town so could walk in without having to take the

amazing fresh breakfast!

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

.everything except the breakfast

couldn’t do enough for us, really professional and great breakfast, really good valve for money

excellent dog friendly bar & restaurant

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

requested an early check in because we were attending a family funeral and we needed to change clothing after

the restaurant and bar area are really comfortable and welcoming

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

the wifi stops working as soon as you get in the room

tv didn't work, flaky wifi. no in room heating contold

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

wifi connection was great too

early to our early check in just on the off chance we could get in

nice bar with a pool table downstairs

there’s a bar downstairs where you can relax on an evening

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

lovely stay lovely bar lovely people, really nice for a nice little get away!

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

there is a bar with everything you could need

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

good location for our event at exhibition park. good bar area. just what we needed and clean.

the hotel staff, bar and pool table

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

excellent location - great bar next door - friendly helpful staff

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

here often lovely hotel good parking, pool and gym are good

staff were extremely helpful and polite, with really nice facilities like indoor pool, gym, sauna etc

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

here often lovely hotel good parking, pool and gym are good

bar wasn't overpriced

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

breakfast options you can’t fault what you get which is included in the price

purely personal but the bar had no pumped beer. plenty of lager and one pressurised keg bitter.

nicola in the bar was exceptional

the breakfast was only just warm and the shower temperature went from warm to freezing.

thing i can fault is the vegetarian breakfast the sausages are not quorn or linda mcartney like i’m used to they look like vegetables