wifi. buffering all the time

a large selection of choice for breakfast and friendly staff

free parking and free for dogs

nice room clean plenty parking excellent food nice friendly staff great stay.

staff were excellent, both in the restaurant and for breakfast. well worth the money.

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

i will be back in a few week. breakfast room service was great ud83dudc4d

group of people came in with guns which obviously was for the sport shooting but made us and my kids feel uncomfortable and then straight after a big coach of drunk people got off and a man

late check out, great hotel

very easy , staff brilliant and car park very accomadating for our car and trailer

great to stay with family with good breakfast

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

has arses flashed at me and 2 young kids

noisy guests letting their kids run around the corridors till 1am.

my kids are disgusted

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

bonus of having a swimming pool

watching members twist about the kids having fun in the pool on the monday morning

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

nice and clean lovely decor, great shower,very friendly staff,wiifi very good breakfast,excellent spa facilities pool was a bit shallow but

kids enjoyed it

kids pizza didn’t have much taste either

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

generous breakfast, comfortable beds and helpful staff

friendly reception and bar staff. very helpful and professional.

mostly the staffs attitude, amazing with the kids and really made it worth while

good location for our event at exhibition park. good bar area. just what we needed and clean.

no bar yet not for familys but clearly states that.

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

the hotel staff, bar and pool table

there is a bar with everything you could need

early to our early check in just on the off chance we could get in

tv didn't work, flaky wifi. no in room heating contold

wifi connection was great too

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

bed was ok to sleep and they allowed early check in and later check out

lovely stay lovely bar lovely people, really nice for a nice little get away!

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

nice bar with a pool table downstairs

nothing to dislike. bar downstairs convivial but as usual fairly costlyud83eudd37

comfortable bed with room service. easy access to car hire and airport. parking on site

lovely small gym with all new equipment

point but gym equipment in miles rather than km would prefer option to order eggs at breakfast

delayed, didn t land till 11pm was hoping to get room service but food stopped at 11pm unfortunately

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

value for money lovely and clean comfortable room late check out

the grab and go breakfast was handy too

excellent a1, good health breakfast ud83eudd5e

late check out is a bonus

paid for an early check in as we arrived on an early flight

clean comfortable, bar meal was beautiful thank you

staff are helpful with an early check in

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

we had a bar meal it was delicious and also a drink good price

very spacious rooms with kitchen area. breakfast was good too.

gym, comfy bed, lovely bathroom. the hotel was clean and quiet.

room service was overpriced and food was not that great so would choose to eat out if re-booking

bunk beds for the kids in a separate area, good facilities

nice and comfort and more space , small kitchen lovely and quite clean and tidy

excellent staff lovely breakfast

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and rooms were

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

and the hotel was clean and the bar reasonably priced

facilitated early check in prior to graduation ceremony which we were very grateful for thank

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

fresh pastries, cereals,cold meats cheeses and much more lunch/evening restaurant is the bar and grill dietary requirements catered for and gluten free options available , we opted for

about the possibility of an early check in and we re told it wasn t possible due to being fully booked the previous night

the bar in this place can be a little more expensive than most of the bars in newcastle, but you'd

was amazing in reception, the bar and restaurant for breakfast

the quality of the room, quick access to wifi and quietness of location despite it being central and close to station

free wifi

staff were very friendly rooms were clean and breakfast was amazing

verry good breakfast

gym space is more of a narrow hall than a space for physical activity even though it has some nice

there was a hairdryer, extra linens and pillows, tv and free wifi

butler robot was brilliant for room service

lovely rooms, lovely bar area and great, friendly staff.

the breakfast is buffet with ample variety which is very well cooked and tasty

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink, the bar prices were very

went well, just our timing on breakfast as some items were missing, or the kitchen had runout

front desk staff very friendly and gave us early check in. room was very clean.

wifi didn't work in the west wing

rticularly the room service team who were great ambassadors for the hotel)

lots of facilities

friendly staff, lovely clean property, beautiful spa with great hours (including for kids 7am-9pm)

have good time with 2 kids, room is big enough for kids to run

love the spa and wellness centre brilliant location

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

late check out option is an added bonus

clean room, comfortable bed, great location for shops and train station, good breakfast

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of the stay, this was a bit of a worry for me incase it couldn’t

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

breakfast was amazing and the kids enjoyed it

the only downside of the hotel is the bar prices a little steep

issues getting online with wifi

about the property was brilliant we had time at the spa with the kids and was brilliant

serve breakfast with really helpful staff

the facilities such as the pool and gym, made it more enjoyable staying

the small fee for the leisure facilities was more than worth it, the kids loved the pool

great location, clean , good bar selection and top quality staff

nick the bar man was an absolute crease. poor lad needs a raise.

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

nothing. i was a little nervous seeing kids and party goers but it was absolutely fine!

kids (14 and 10) and me have spent 3 nights in this hotel

and helpful staff with great range of restaurants and pubs nearby and an additional bar on sight

fast room service

breakfast was brilliant

i never found the gym ...does it exist

drinks for room service ?,

room service was limited and over priced

we had a late check out and they also looked after our cases

spacious room with all mod cons

very very helpful staff. room service food exceptional.

also early check in or late check out available for 15 pounds per hour, give me a

room service was quick and the food was lovely

efficent, easy room service and spacious, clean rooms

excellent gym

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

we booked the townhouse room which was perfect for a family of 4, our kids ages 9 & 7

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

excellent choice of breakfast, location & evening meals.

the breakfast was very good with plenty of variety for all tastes and dietarys

wifi connection was weak in my room.

great breakfast options on the morning

there is laundry facilities

clean hostel with a nice bar and pizza s are lovely

laundry room has no venting

the hostel has a free laundry service with washing machine and dryer

very good transportation nearby free laundry

everything especially the fact that i was facilitated with a very early check in.

the breakfasts were filling without being overwhelming, the 24-hour bar is a major bonus and jesmond is a charming area to stay in, quiet but also near enough to the

location, managed to get an early check in and got parked at the rear of the hotel

breakfast had a good selection and the location was perfect.

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

comfortable rooms. stylish hotel. great bar area. great stay.

room was small. no room service after 9pm

as golfers could not have been better,two courses in walking distance.

plenty of parking space at the hotel

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

my room was above the bar - very nice bar at that with outdoor heaters

carparking free. free wifi friendly helpful staff.

you can have a continental breakfast which consists of cereal fruits pastries tea and coffee if you want

buffet breakfast simple : choice of juices, toasts , fruit , cereal

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

the dinner i ordered as room service was very poor

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

asked for early check in at time of booking which wasn t available, parking is limited and our room has

moreso for people staying more than one night especially with kids

ening)

tro) and didn't take long to travel in nice breakfast choice ev

i had room service and it took a good while because the dining room was busy at the same time i was told

helpful and supportive staff particularly so as my request for an early check in was supported

i found the pizza i ordered for room service so lacking in taste i couldn't eat it and gave it back

helpful and friendly staff, early check in and late check out for free with the ihg app

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd block one's

free parking & wifi is included and there is a great choice of

this hotel has decent parking - a must have for me in

i wasn t too bothered by the noise of the bar but i ll sleep through

parking and access, great location for getting into town and great value for money

liked the room which i got and continental breakfast, hotel entrance good, easy check-in, good staff member

that we did not eat the police riot squad swarmed this place thank got we didnt have our kids do not beleave the photos off this hotel do not

room calm at that property no disturbances i got good parking place fresh and hot full english breakfast

the blinds didn’t close properly waking kids up super early! a small thing in comparison tho!

up to mark, quiet night, nice view from my window, worth for the amount which i paid, got free breakfast it was good this place is very comfortable for travelers, located near to city

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice thick no lift though

very comfortable nice bar area, able to order food in the evening hotel very clean, public areas very pleasant lovely

location. excellent dinner and room service. very good freshly cooked breakfast

d quick)

they had breakfast there twice and dinner the first night

room service meal timings

breakfast the next morning was very good

couldn't get through to room service.

room, staff very friendly, extra effort made for kids (own breakfast things and welcome activity

kids swimming lessons going on in a pool that was already quite small

the pool and spa and gym was very organised

reception (local lass libby) to bar staff and breakfast - all superb

booked out for a private party so no meals available apart from room service

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the fault of the hotel itself)

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

didn't have breakfast

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

the breakfast was extra but brilliant value for money a lot more than expected

no noise, incredible facilities, spa and bar staff were wonderful

services for kids were amazing

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

beautiful hotel quality food .leasure spa , beautiful

services for kids were amazing

room was clean and had all the requirement of a comfortable stay liked having a gym

had problems connecting to the wifi.

sometimes could do a better gym

gym very small but okay to get it chucked in for free with your

which i am one) - good car parking, excellent check-in, available facilities

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

good wifi and shower was hot every morning

good flexability on the late check out which is good for

position of room . comfy bed. late check out time.

the wifi in he hotel was very poor

that i dint like but think the spa for hotel guest should be included even if u added the pool to the booking alot of people were

the pool sauna gym and all the facilities

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

adjacency to the a1 and to the northumberland golf club course.

was surfacely clean :- beds were spotless, bathrooms spotless, reception , bar and spa spotless

plenty of choice on the breakfast bar and a large full breakfast if you preferred

great size room. very welcoming staff. superb food and good bar prices.

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

not enough bar staff - long wait for service

bar staff great

we were in was very comfortable and impeccably prepared too, with easy access to the reception, bar and restaurants

parking

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space right outside our door which was most

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

very poor wifi and no breakfast included in the price.

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

the menu was burgers / hotdogs , could do with a bit more of a bar lunch menu

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

taking kids out until after 11 at night

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

easy to find, plenty of parking and friendly staff and customers

was great, the room was clean and comfortable and the bar downstairs had live music on

spacious clean room, very comfortable bed and free parking on-site.

the bed was very confy. the bacon was gorgeous. great parking.

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

the restaurant and bar area are really comfortable and welcoming

kids enjoyed it though

an indoor pool

the facilities were amazing, i had a full body massage that was offered by the spa and it was heavenly

the swimming pool, sauna and steam room are available till 9

we all enjoyed the pool and sauna / spa area

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

lovely bar area

was some choice language from some of the locals at the bar

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

amazing host and breakfast. always happy to help.

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

great breakfast and hotel is in a quiet and safe location.

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

great breakfast choices

evening meal wasn't hot bar closed to early

set in gorgeous parkland setting next door to golf course and activity centre

grounds were absolutely stunning, the restaurant and bar was perfect and so was the lovely

food at the adjacent stables bar was great

not 4* property, room was v basic, still had covid notices up to avoid offering room service or

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

service, accommodation and delicious breakfast, surrounded by beautiful countryside

breakfast was excellent and very plentiful.

room service was excellent, the bus was quirky we loved it we were attending my best friends

of free parking, clean room, comfortable bed

the wedding i attended was in the hot spot bar - loved the outside venue with heaters, blankets and hot water bottles

the drinks at the bar were a bit expensive

nice common and golf course next door to stretch your legs after a long journey

good was beautiful and presented lovely the staff are so nice and helpful the bar staff where chatty and cared about our

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

area no good for sleeping it needs shielding, hot water tap kept running cold, room was above a gym so it was noisy at times, needs more shelving in bathroom, no hairdryer

nice room with kitchen and bathroom very clean and the restaraunt was next door the breakfast was lovely staff

size of rooms was good an it had a kitchen

e pubs, restaurants, so we used the hotel bar and

there is a gym downstairs and a restaurant next door

the bar area is also very welcoming, with excellent food

we were tired from traveling so didn't want to have evening meal in the bar just wanted to stay in our room

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

bar food lovely, great room and breakfast

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

the bar and restaurant were also beautifully furnished and tasteful decorated for christmas

the dining area and bar was warm and inviting with a solid selection of spirits and i was delighted with an amazing

the breakfast was delicious, and all the staff were very friendly

wonderful service, friendly staff and beautiful breakfast!

were amazing, breakfast was lovely and the staff were very attentive to our hungover needs

bar opened late and easy to drive to

microwave or bar fridge in room

the bar was great with lovely bar staff

good value , clean comfortable. nice bar downstairs doing good food.

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

spa swimming pool shouldn’t be full of small kids screaming and jumping in and throwing things around

swimming pool & spa area well controlled and managed

i enjoyed how quite is was and the room service was excellent

upon arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn't really know what he was doing not very organised n not a welcoming first

great facilities with the spa and golf course available.

location, clean, comfortable good food in the bar . lovely view .

bar dining area and cosy rooms with nice views

cleanliness, room, atmosphere, breakfast, food, staff

beautiful location, clean rooms, great restaurant and bar area.

card on arrival the owner couldn't be more helpful the room was ready for us we went down to the bar sat in front of the fire and enjoyed the ambience we have eaten at the restaurant on our last

i can't fault them they went out theyr way to make our stay the best ever the cleaning staff and gym staff are also very good but everyday seeing the reception and bar staff means theyr in the

the breakfast was well stocked and the room was comfortable

waiting time at the bar was so frustrating

facilities are second to none, huge cinema style tvs and pool and gym amaxzing

in swimming pool not enough space for kids to play (roped off into lanes), disappointing as pool large enough to cater for all

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

lovely bar and restaurant on site

food in thai restaurant exceptional and nice bar downstairs for drinks

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

i hadn’t realised that kids ate for free so that was a lovely surprise

really friendly staff, great location close to beamish and other activities for kids.

good location right next to the a1 m loads of parking and good facilities

good location,very central, gym, cleanliness 10/10 cleaning staff so helpful & friendly.

warm welcome, kids get wristband and free ice cream. comfy rooms, decent shower, hot breakfast.

staff food surroundings golf course location

- to order room service there is a 7 tray charge, more than the cost of

was like a sauna, and noisy when gym opened underneath

only thing that was a slight draw back were the changes to booking in to the swimming pool due to covid

have tried other hotels for a spa / relaxing break but this comes out top every time staff very friendly

there are few chargers in the parking lot, with only one having built-in cables

parking was easy and bar was well

pool too cold

it has a nice gym, swimming pool, and bar.

bed very clean and modern room and bathroom modern looking hotel excellent small gym facility other leisure facilities available but i didnt get the chance to use all staff were

friendly and helpful and despite the excellent value for money room price it included a delicious breakfast

breakfast, service, staff, cleanliness and food were all excellent

location, really excellent food, friendly staff, generally great facilities, safe parking, overall

friendly team, great service, lovely evening meal and breakfast, free parking, rooms done to a good standard, pub refurbished in 2018 and looks great

good parking