cent) wifi, good food and extremely friendly and

initially lack of room service but this was resolved

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)parking position of hotel. the room was amazing. (+) good parking & room basic but fully adequate (+) great parking with big spaces,friendly staff,comfortable room and great breakfast all on the seafront and (+) big free parking (+) parking was easy and secure (+) parking excellent (+)location, loads to do nearby, fantastic room, friendly and welcoming, super breakfast, easy parking (+) free parking was a bonus too (+)of free parking

the side bed for kids was in very poor condition and making noise at night

bar prices were very reasonable

a little crowded on the top floor, reception area narrow & inconvenient, wifi

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff were polite, friendly and nothing was too much trouble for them, the room was

wifi is good

tremely) weak on the top floor, dust on window handles & blue vases

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

tv didn't work the signal was absolutely terrible so i watched my ipad, however you do get free wifi so that was a great

free parking

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

wifi didn't work

great location lovely staff fantastic breakfast comforter rooms very clean good parking included

staff very welcoming and accommodated a request for a late check out

lovely bar downstairs does very good and affordable

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

the food is lovely and the whole bar area has a great feel

everything, location, staff, beautiful bar area 10 out of 10 from me.

also, the laundry was clean and fresh

was central to all amenities the staff were very helpful and really friendly the breakfast was good and plenty of

location ,the breakfast ,ensuit to my room no shared facility

english breakfast buffet was delicious

breakfast was excellent and the lady serving was lovely

staff were amazing, the breakfast was brilliant and the room was really comfortable and quiet

either relax in the bar / tv area or exercise in pool / gym

breakfast was fab we loved it, the location was lovely, really enjoyed the stay and would stay

good sized hair dryer, big tv and free wifi.

the gym staff are friendly and helpful the evening bar staff made me feel comfortable being on my

no room service after 940

microwave or bar fridge in room

hospitality, good deals on drinks in bar 2-4-1 on some drinks

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

bar opened late and easy to drive to

good value , clean comfortable. nice bar downstairs doing good food.

little dated around the bar area, however do not let this put you off as the rooms are superb

was a smell of something close to the bar area, and you could shell it in the restaurant too, whilst it didn t put us off it needs a

than the view we had from room 6), relaxed atmosphere, not pretentious, fantastic food in the bar and restaurant and friendly, warm service

were fantastic , beautifully done and breath taking views of marsden rock and the north sea , bar and restaurant were beautiful, great food and excellent service

lift access from the car park to rooms and to the bar reception and function rooms

great breakfast and hotel is in a quiet and safe location.

amazing host and breakfast. always happy to help.

our room was clean and comfortable and breakfast was fabulous

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

offer states continental breakfast, but the owner goes out of his way to please

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

as we walked through the doors we felt as home with warm welcome the room was amazing so was the pool and food we didn't want

room service was efficient and food was delicious

loved this hotel spa was great staff very friendly

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

on-site swim and gym facilities excellent

nicola in the bar was exceptional

great location lovely food. great service. lovely sea view. great breakfast.

breakfast is one of the best i have ever had

comfortable bed, great views and the breakfast was amazing

i don't have any bad comments - apart from maybe the bar being open later!

plenty of choice on the breakfast bar and a large full breakfast if you preferred

not enough bar staff - long wait for service

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

bar prices very reasonable and food choices good

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

when looking at the menu there wasn't anything on there apart from the kids menu

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

taking kids out until after 11 at night

no room service

good wifi

room service would have been nice, would have preferred to have had dinner on my terrace rather

parking

wifi wirked well plug sockets by bed

gym & pool are good

is great with great beach walks and a spa gym swimming pool jacuzzi steam room and sauna

swimming facilities were fab for the kids, really friendly and helpful staff

huge rooms , great wifi, stunning views

the room exceeded my expectations and the wifi worked perfectly when i chilled out watching netflix that night

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

staff, well equipped room, good breakfast choices and a relaxing bar with an interesting drinks

room service great

free parking

staff is amazing and helpful, bar was closed but room service is still on even until late

the most expensive ev charge i have ever experienced in the uk ;

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice thick no lift though

the parking was a bit complicated if their car park is full

very clean and well laid out and the kids had separate single beds

they offer room service upon request

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

this hotel has decent parking - a must have for me in

the room, breakfast, parking, and the location was spot on

good size room. wifi quick

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

cold, we left the card in the door to keep the heating on but it didn't warm up, they don't offer room service as we would have liked breakfast in bed, don't have a lift, reception could see we had

unable to get wifi

parking was a bit of a problem

the wifi was not very good . the beds were not that comfortable although extremely clean.

lovely bar too

the lady who booked us in was so helpful , the ladies at breakfast were spot on they were all so friendly and helpful, the breakfast was very nice , would

there is no lift ,difficult to reach 2nd floor with luggage and small kids

breakfast was nice, exactly what i like in the morning ud83dude0bud83eudd2d

there wasn’t breakfast included

and go out and pay for breakfast elsewhere, not what you want on a sunday morning with two kids in tow

great value for money. room service on tap

there's a very good bar on site if you fancy a drink or a bite to eat

2 rooms and both were amazing very homely didn't stay for breakfast so was disappointed but it was included with the price

good value for money .nice friendly staff good breakfast.parking. wifi nice meals i tbe bar.

good location... very clean, friendly staff, lovely bar area

the breakfast didnt have the best options

there is also a mini gym and mini starbucks coffee bar

instructions for operating heating/air conditioning wifi not able to connect despite help from staff at reception, gave up and used my

the little gym

really comfortable bed!! very friendly bar staff.

lovely decoration and also that the doors were locked at night and only guests allowed to use the bar area

location, managed to get an early check in and got parked at the rear of the hotel

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

nice breakfast

there is no option for secure wifi

reliable wifi and well stocked bar would happily

hotel bar very expensive but they usually are at all hotels

the wifi in he hotel was very poor

were not very helpful, room was freezing, bed was very uncomfortable, no late check out

room had a phone and there was room service, unlike other budget chains

couldn t access the wifi as it was unsecured.

got an early check in by chance

value for money and quick and good room service for food

more variety in the menu room service poor shower tv remote control did not work

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

check in reception team, excellent. room service very efficient and friendly.

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

polite staff. room service was spot on.

staff were lovely and friendly especially the bar staff they went above and beyond to help

parking excellent too

we are in the bar in our first night, food was beautiful, as was the breakfast we both had each morning

dirty plates containing unfinished food and glasses from room service had been left in the corridor for hours

room service was very poor, the bath room was cleaned once during our stay, the refill of toilet

thing i can think of was the wifi was terrible

laundry room has no venting

laundry , storage everything available, breakfast at cheaper price, if not included

a perfect location, very walkable to the shopping centre and the bars and restaurants

free laundry

bar area is a

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

lovely accommodation and a nice continental style breakfast.

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

great breakfast

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

the bar food is excellent

food in bar was lovely too

staff were amazingly supportive and had a good chat with the bar maid and owner

friendly staff. the bar staff and manager were helpful and friendly

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

room service was very good and the room was clean and comfortable

location was good and they had parking included and to top it off, they had a lift

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

room was small. no room service after 9pm

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

the kids loved the pool. the breakfast was fab.

staff very friendly, easy car park accessibility, restaurant and bar were great

room was spacious, clean and wifi working well

fabulous with the room and the restaurant both having stunning views of newcastle city centre, breakfast was excellent across cooked and cold

n breakfast things and welcome activity

really lovely hotel,great bar and food and staff excellent

we ate in the bar in the evening and the food was very good and excellent value for money

good bar and lots of entertainments available

early check in and late check out

staff, clean rooms, decent bar and free parking

grill bar full and only restaurant open was closed for private party.small swimming pool

andard double) room, recently refurbished. free parking. good on site restaurant.

room peaceful stay as requested very clean and modern easy parking nice staff relaxed buffet breakfast good selection for continental breakfast and well cooked and hot cooked options tables

was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them

it is occasionally difficult to find a parking space when it's busy

wifi in lobby

nice hotel and fabulous breakfast

i only had a little mishap during breakfast as someone else used our room number for breakfast.

24hour gym, clean, fresh towels, welcoming receptionist on

about this hotel deserves 5 stars from the friendly reception team to room service the room we had was spotless and comfortable the breakfast was fabulous so all aspects

we had a late check out and they also looked after our cases

late check out was so handy and easy to arrange

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

it should do more to advertise the spa treatments located in the hotel

no breakfast option for room service.

excellent choice of breakfast, location & evening meals.

sadly the wifi was patchy in the reception area and non existent in my room.

breakfast and service

guest at the hotel denied access to the roof terrace bar

who runs the breakfast service at the hotel is excellent

that i dint like but think the spa for hotel guest should be included even if u added the pool to the booking alot of people were

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service , which was brilliant, the cost was very good as

the pool sauna gym and all the facilities

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

room service was good and staff were pleasant and very helpful

a minor design thing, the kids could not see the tv from their bunk beds and they had to jump in with us, b

ordering room service was a breeze and there were plenty of options

hotel, beautiful clean rooms, very friendly staff, decent breckie

a late check in arriving from london and they gave me a late check out the following day which was

also the free wifi is really straightforward to connect to, and it's fast

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

should be a manual in each room explaining the facilities, wifi etc

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

reminds me of a hotel for kids or something

clean room, big shower. good air-conditioning and wifi. extra pillows available.

there was also entertainment in the bar whilst we were there

the layout was spacious with plenty of space to sit and relax in the bar area

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service; recycling bins

i also liked that we were offered early check in

the gym is a treat, too

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

comfy beds,clean and room service great.

room service for meals was very good and the food great

wifi connection kept dropping out

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the hotel, style throughout hotel

all the food was great, room service was excellent

spa facilities very good

the reception staff were great really friendly and welcoming. the gym staff were great too.

late check out was very welcome

central location breakfast choice was good kids loved waffle's for breakfast

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

the breakfast was good. perfect location and very comfortable stay. me and the kids loved it.

we were also allowed an early check in

hotel staff great , coffee at breakfast not so great

location, ambience, price, parking, gym, restaurant. rooms nice and modern.

were able to leave our bags there and on return after asking if we could go and freshen up in the gym, we were told we could have a courtesy room to have a shower and change - i thought this was

nice staff and clean rooms and an aced gym

good bar and restaurant with pleasant and attentive staff

staff excellent friendly breakfast yummy

restaurant and bar ambience, staff friendliness, food and drink quality all excellent.

enjoyed using the gym on the 1st floor, it had a nice range

the gym was reasonable for training while travelling but there are also running options along the

complementary mini bar items

gym, spaciousness of room and location to city centre

bunk beds for the kids in a separate area, good facilities

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they wanted

the food in the restaurant could of been more to cater for kids

shark bar downstairs is great, short walking distance to

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

pool small

late check out option is an added bonus

pool and gym small but first class

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we got and left my husband to carry to finally get a

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

the breakfast was included and was self-service

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

was a little cold in the bar area… but i think the heating might have been on the blink as there were oiled filled

there were no wifi available in one of the day during the stay

gym , lobby and room good

the lady at breakfast who took our room numbers she talked to me and another gentleman about our kids

fabulous hot breakfast

ey never get a mention usually), and the buffet breakfast was actually cooked to our request and was lush

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get through, the night menu was unclear as to the sizes of the

wifi was poor

had the king room and the late 2pm check out

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same level as us,but they they were running around and making a noise for at

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had

comfy bed great breakfast

room (twin beds) with no extra costs, got a three bed room next to the eating area, delicious breakfast from a friendly cook, great location (next to bus

liked the room which i got and continental breakfast, hotel entrance good, easy check-in, good staff member

the icing on the cake was a group of drunk kids right outside our room at 4-5am shouting and screaming and eating kebabs

breakfast

staff were really friendly and the breakfast in a bag was fine was near town so could walk in without having to take the

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt of dampness

we loved the pack up breakfast

breakfast was good

value for money lovely and clean comfortable room late check out

early to our early check in just on the off chance we could get in

the wifi stops working as soon as you get in the room

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

great bar area with a lovely atmosphere and decent food

to add to this, the coffee machine in the bar was broken, but i survived

the bar area is comfy and modern

good food nice rooms friendly bar staff the big lad chris is very good

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

good location for our event at exhibition park. good bar area. just what we needed and clean.

no bar yet not for familys but clearly states that.

the hotel staff, bar and pool table

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

there is a bar with everything you could need

room service menu was decent

you put the pool table in best choice for all ages , may be 2 /3 kids video games in a kids corner

easy access from a1,plenty of parking and next to a petrol station with

you put the pool table in best choice for all ages , may be 2 /3 kids video games in a kids corner

the pool was great, we had an hours slot each day which was plenty for our 2 young kids

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

went into the bar and everyone was friendly

bed was ok to sleep and they allowed early check in and later check out

lovely stay lovely bar lovely people, really nice for a nice little get away!

bar staff and restaurant staff where great and friendly

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

big car park with enough room to park my truck

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

the breakfast was extra but brilliant value for money a lot more than expected

close to facilities and got early check in

amazing fresh breakfast!

good service by staff.especially bar staff late a night when we arrived late.

affordable yet like 4 stars. there's kids area with variety of toys and books.

will stay here again as bar great and good price.

friendly reception and bar staff. very helpful and professional.

lovely staff, fantastic for kids (pool, xbox, activity packs) great room, comfy beds, toby carvery literally a minute walk away

breakfast was good perfect poached eggs

the bar area is also very welcoming, with excellent food

great food, bar and sky tv

breakfast a treat

moved to bar and had lots of room, plenty of light, and attentive staff getting me drinks and food as and

has arses flashed at me and 2 young kids

noisy guests letting their kids run around the corridors till 1am.

the room arrangements, i was able to stay with my kids in thesame room on different beds.

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

very noisy kids were running till midnight, smell of sigaret smoke in room although it says no smoking