a cracking breakfast, staff very helpful

nice bar and huge lounge area

ey never get a mention usually), and the buffet breakfast was actually cooked to our request and was lush

the breakfast was amazing, best sausages i've tasted for a long time.

nice to have a starbucks downstairs, a 24 hour bar and a gym

wifi excellent

i only had a little mishap during breakfast as someone else used our room number for breakfast.

there wasn t variety in the breakfast options

ich happens) but there was no other option apart from

staff very polite and helpful,rooms well appointed,modern and very clean,good wi-fi connection,breakfast was a buffet but plenty of choice,did not eat in the

be ideal if the restaurant next door was able to offer a separate continental breakfast rate

no cooked breakfast but only because of the government guidelines.

bed was very comfy, and staff were very helpful, and a late check out for £20 was a bargain

lovely clean rooms .. polite staff … lovely breakfast

there is no lift ,difficult to reach 2nd floor with luggage and small kids

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

friendly staff. the bar staff and manager were helpful and friendly

staff were amazingly supportive and had a good chat with the bar maid and owner

food in bar was lovely too

the bar food is excellent

location, decor, breakfast, quiet, clean

lovely breakfast and lots of little extras to make our stay special

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

the kids loved the fact you can sit down in the shower cubicle

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

welcoming reception, comfortable rooms and lovely bar area and restaurant

quality and also late room service

wifi signal was poor & there was little mobile signal which meant i could not get as much work done

wifi was a bit problematic but i was told it was an issue that day, rather than an ongoing problem

there is plenty of free parking, just register your car while booking in

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

great hotel free parking and free gym, swim & sauna rooms very spacious and cleaned every day

you have the full access to the swimming pool sauna and steam room and not only that there's a gym and not only that my room was

didn't fancy eating the menu on offer in the bar area

great gym, swim pool

wifi was very good, swimming pool and free onsite parking as well will definitely be staying here if i'm ever in the area again

the bath water was fine and my kids could take baths, but neither my husband or i were able to shower because the water was

room was immaculate and had so many added extras including some sweets on the beds for the kids

very helpful on our arrival, i found it hard at 65 with suit case etc, not being able to leave kids alone, leaving was

loved the little extras and hot chocolate/sweets for the kids, very thoughtful and great value for money

i had read about that in a previous review and brought a sound machine with us so that my kids could sleep through it

it's a busy village inn with a comfortable bar area and rear beer garden

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

also the bar downstairs was friendly and the girls ordered a taxi for us to go to our venue

no food served in the bar but was told i could get take away

town pub, pleasant clientele, great bar staff

would ve like room service / mini bar

free parking breakfast was amazing staff so

if they did room service, this place would be fantastic, but at the moment, they don t.

no room service

for the price, maybe drinks could be included or room service

efs, you food was amazing)

room was huge, with separate space for kids

very good breakfast

bed very comfortable. breakfast good, but would have been better if included in price for stay.

needed absolutely no complaints the people up north are so friendly i love our visits to see the kids

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

good parking

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest of the

seems a bit mad to offer room service but not provide menus in the rooms!

swimming pool & spa area well controlled and managed

great location with private parking.

room was lovely and bright overlooking the golf course

staff food very good room clean and excellent value will use the hotel again especially with the golf course on site

room peaceful stay as requested very clean and modern easy parking nice staff relaxed buffet breakfast good selection for continental breakfast and well cooked and hot cooked options tables

location and quick parking late check out at 12 ...

lovely bar and restaurant on site

the bar / restaurant area has a continental feel

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

food in thai restaurant exceptional and nice bar downstairs for drinks

lack of gym equipment and the prices for food and drink at the bar and restaurant, the lifts were

kids loved it

great parking and surrounding grounds for walking my dog!

the hotel is a little dated, gym equipment in particular was very old fashioned.

some issues connecting to the wifi

handy for the golf club and durham cricket ground

the bar was very relaxing and the restaurant was soothing

if you enjoy golf there’s a golf course next door

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

there is a decent golf course next door too if you like playing

breakfast a treat

moved to bar and had lots of room, plenty of light, and attentive staff getting me drinks and food as and

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered the night before

breakfast was excellent- great quality and choice

the unusual setting, the weird and wonderful underground bar and restaurant the magnificent view

the bar could do with opening an extra hour. because it s remote 10 is a little early for us

lift access from the car park to rooms and to the bar reception and function rooms

maybe a hot drink and snack vending machine in the residential area would be great until the bar opens at 10am no real complaint though we loved it

would have liked the bar to stay open for last orders later than 10pm and we would have liked a couple of bottles of

is a little noisy earlier in the evening due to the bar below but did settle out

good old fashioned b&b . great breakfast.

room was perfect for our stay evening meal and next day breakfast were very nice and couldn't fault it

very clean friendly staff good food and bar prices reasonable

we had a late lunch in the bar which was very nice and the staff who looked after us were very pleasant and attentive

the spa and pool. great enjoyable experience with the kids. beautiful grounds.

lovely place to stay for a get away for myself & my husband for our birthdays without the kids

loved our stay on boxing day for my hubbys birthday the whole entire experience was great the spa was a brilliant way to unwind after christmas, the room was very clean only down fall was

had full use of the spa facilities which were all very clean and high standard

wifi connection was awful

the drinks at the bar were a bit expensive

definitely recommend for all people especially with kids

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

friendliest bar manager and staff we have come across in a long time

good value , clean comfortable. nice bar downstairs doing good food.

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

microwave or bar fridge in room

food at restaurant was first class and bar had live music and friendly locals

hospitality, good deals on drinks in bar 2-4-1 on some drinks

early check in as room ready on arrival

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

everyone very helpful landlady very friendly good breakfast hood bar food.

early check in and late check out

under new. management t of the bar & cafe great staff made welcome as regular visitors

not enough chairs at the bar or enough drink options

ev charging station

pool sauna area was very relaxing

stay here again, and would pay for the facilities next time as there is small charge to use the gym and the pool

member serving at the gym cafe were very unfriendly to the point i didn’t want to order a further drink

left a day early because of it)

well decorated, good wifi. very clean and tidy.

tremely) weak on the top floor, dust on window handles & blue vases

excellent wifi

a little crowded on the top floor, reception area narrow & inconvenient, wifi

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

great bar with great prices, we even received a free drink on checking in

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

the restaurant and bar area are really comfortable and welcoming

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

wifi reception not great in the room furthest from the reception

the wifi didn t reach our bedroom.

sential in south shields),nice and warm room ,very comfortable bed

great location, great staff, bar great, breakfast superb

the bar had no atmosphere and the music was awful so i only had one drink and left

needs updating but can’t complain for price , was clean and good bar !

bar prices compared really well with tourist prices in town centre

was close to major roads, plenty of food outlets nearby, bar downstairs

comfortable beds, great breakfast . allowed early check in.

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

helpful staff beginning with reception through to waiting staff and room service

bar prices were very reasonable

the food was cold in the restaurant we ordered room service breakfast but the time we ticked on the card wasn't available even though it didn't

relaxed atmosphere in a spacious bar area

the banging of the door from downstairs i think it was the door from bar to sit outside.

was lovley and comfortable, kids loved it

they were great with the kids and were generally very flexible and helpful

no phone in the room. no immediate access to wifi. no booklet explaining anything.

contrary to information on booking, no wifi

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

breakfast cooked to perfection asked for soft yolks got what i asked for , wasn't feeling well

room was lovely great breakfast too

the staff were lovely, the location was beautiful, and the breakfast far exceeded my expectation

food was excellent, both breakfast and evening meal with a very good selection

cheaper bar drinks

and efficient wifi service

te check out 10 an hour , bathrobes and slippers extra 13)

everything the staff, location and it was great to have a spa after a long day

love everything about this hotel, we've stayed here 5 times, the new reception part and bar are great, katie on reception was really nice and helpful, we arrived early and our room was

for a night before my wedding - they absolutely loved it and said that the staff were lovely and breakfast was amazing

the pizzas we got from room service were excellent

one of the few hotels that still charge for wifi. 10 is a joke!

the menu did not present healthy options for kids so we only ate in the hotel one evening.

small problem with room service we ordered, the menu didn t say it included very spicy sauce and we ordered for my

the gym, spa and pool. the breakfast was very good.

location is ideal in summer weather as its just a lovely short walk across the bridge to the main bars on the quayside but the hotel area itself is nice and quiet, the beds are so so comfy and the

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned to perfection it is the best and most

room service ended at 10 pm

bar was great as was location

lovely bar downstairs with great cocktails, and the manager is a lovely chap

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

an early check in which was super helpful

fab location five mins from centre. citypubhotel bar and staff fab also .

late check out at 12

the room service was acceptable, but it could be better for a 4-star hotel

good wifi and shower was hot every morning

staff and bar were l9veto sit and relax in.

room, view, facilities, wifi.

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

close to facilities and got early check in

didn't have breakfast

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

great breakfast choices

breakfast options were perfect

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

our room was clean and comfortable and breakfast was fabulous

partner said the cooked breakfast was delicious

got from the staff, i and my friend had a nice stay in that hotel, we got free nice continental breakfast in the morning, excellent parking space they had and it's free which is really good for

room calm at that property no disturbances i got good parking place fresh and hot full english breakfast

were really friendly and helpful, they arranged ,2 hours early check in time

room (twin beds) with no extra costs, got a three bed room next to the eating area, delicious breakfast from a friendly cook, great location (next to bus

the blinds didn’t close properly waking kids up super early! a small thing in comparison tho!

great bar

early check in

checked in early , warm welcome from everyone in the bar too

man behind bar so helpful on arrival showing me where to park

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

a selection of mock tails would have been good for the kids

finally there was also free wifi

friendly staff, rooms was clean and spacious and food was great in the bar area.

we enjoyed everything although morning room service would of been nice.

booked out for a private party so no meals available apart from room service

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and uni

no hot breakfast with room service

also they had kids and you could hear

spa and sauna facilities

breakfast bar was ok but the milk was not cold enough for my liking.

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

the bar downstaire was super nice

in keeping with the style of building, very warm in bar on a cold day/night

two girls behind the bar are very polite and helpful

great location for the gnr and the breakfast for the run was good.

promised wifi was non existant but actually it was ok because it stopped me working and i was able to

location, friendly staff, plenty of parking

is fab and female staff so welcoming and friendly, especially front desk and the lady who serves breakfast

breakfast great and drinks from bar good staff were polite and attentive

everything staff bedroom facilities regulars in the bar downstairs looking to relocate near by .

i had a drink in the bar and even got chatting with some of the locals

good location friendly landlady would recommend.good value good shower bar downstairs

our 70s , brought back so many memories of what places used to be like atmosphere was brilliant , bar staff friendly locals friendly , saturday night was busy , for the price we paid we loved it ,

from start to finish, locals were friendly and prices spot on bar staff make you feel welcome and i'd say value wise hard to beat

atmosphere in the bar & restaurant is typical english pub - fantastic

was delicious and plentiful, asked for early check in and this was facilitated

we had a nice drink in the bar when we got back

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

bar and dinner was terrific, cozy and the people were extremely nice

wifi and tv were poor quality. not clear how to access radio.

lots of space and good room service from the in house restaurant

the location, the room, the attention to detail, the room service

room service was quick and the food was lovely

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

breakfast was room service due to covid but was on time and very nice

breakfast was great with plenty of choice.staff were really friendly and helpful.

wifi a bit slow. no seeds at breakfast.

wifi a bit slow. no seeds at breakfast.

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our balcony fantastic stay

excellent choice of breakfast, location & evening meals.

quiet and good wifi

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

breakfast was lovely

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

food in bar reasonably priced

all areas around hotel bar restaurant clean

staff very welcoming and accommodated a request for a late check out

nice clean and spacious room- lovely relaxing bar and restaurant area

we would highly recommend stayng here, right across the road from the water with a lovely bar and outdoor seating area overlooking the sea

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

also visited the spa there which was excellent

it should do more to advertise the spa treatments located in the hotel

wifi is extremely poor/slow but i am sure it can be fixed!

the decor is so lovely and the bar has really good vibes

the bar was good value too

came with my daughter it was her final mother s day treat from kids a night away for the both of us little mother and daughter break, and it was really lovely

requested late check out, and it was granted to us for a small fee

the staff were excellent and the early check in was much appreciated.

great location, clean , good bar selection and top quality staff

wifi slow and fluctuating connection.

it was clean and tidy, plenty of parking spaces and near to the town.

early check in closure time

and warm room, comfy beds, friendly staff, accepted early check in request

were unable to book breakfast in the restaurant but were offered the chance to have room service

staff were helpful and friendly and having a laundry room helped with 3 young children

laundry room has no venting

free laundry

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

there is laundry facilities

will definitely come back again enjoy the sauna, jacuzzi and gym during the day

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

location, to the city centre and the pool, jacuzzi and the steam room

comfy bed, good gym , very clean, happy staff.

breakfast was sooo good, so much choice

joined rooms for the kids. free minibar.

i didn't realise that there was a pool

room pool and restaraunt

took payment of the card not a harge so now have to wait 2 weeks for money to feed the kids

restaurants and bars

late check out on sunday was particularly good

the room was in a great location and very comfortable and clean. breakfast was lovely

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of the stay, this was a bit of a worry for me incase it couldn’t

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so couldn't use the jam as

room really clean and fresh, nice bar area and excellent breakfast

early check in on arrival which was really helpful

if you ask for early check in, you get an automated response saying they will try their best - they don t

ideal location, hotel staff were fabulous, breakfast was excellent

wifi was a little variable.

very friendly staff, early check in was not a problem and good value for the room

bar staff great

not enough bar staff - long wait for service

great size room. very welcoming staff. superb food and good bar prices.

bar prices very reasonable and food choices good

plenty of choice on the breakfast bar and a large full breakfast if you preferred

price of room service was mental for what arrived!

room service great

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had